1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.8
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2,059 Reviews

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Lloyd

May 29th, 2019 DETAILS arrow_drop_down
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I've used it several times recently and it's worked out fine.

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Reply from First American Home Warranty

May 29, 2019

Thank you Lloyd for your review.

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John

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They always take care of everything. I have a plumbing leak and within a few days they fixed the leak. It's just great to take care of it very quickly.

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Reply from First American Home Warranty

May 29, 2019

Thank you John for your review.

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Anonymous

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I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

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Reply from First American Home Warranty

May 29, 2019

Hello. We appreciate your feedback and thank you for choosing First American.

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Elisa

May 29th, 2019 DETAILS arrow_drop_down
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They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

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Reply from First American Home Warranty

May 29, 2019

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

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Danny

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I have used the warranty several times. We had to have a ceiling fan replaced that was no longer working. The technician was there right away and took care of it. I am very pleased, no complaints at all.

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Reply from First American Home Warranty

May 29, 2019

Thank you Danny for your review.

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Karla

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They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

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Reply from First American Home Warranty

May 29, 2019

Hi Karla. We appreciate your feedback, thank you.

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Joyce

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We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

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Reply from First American Home Warranty

May 29, 2019

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

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Anonymous

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My toiled was clogged and I just put it on the website and it was rally easy. Someone ggot back to me within a day and came over and fixed it. It was easy to make the booking and they came promptly and fixed the problem.

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Reply from First American Home Warranty

May 29, 2019

Thank you for your review, we appreciate it.

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Julianna

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Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

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Reply from First American Home Warranty

May 29, 2019

Hi Julianna. Thank you for your review.

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Anonymous

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Sometimes they're very good and sometimes they're not. One time my refridgerator didn't work and I called them and they said they weren't going to do anything about it. Sometimes they don't think that it's not working. I just wish they didn't give home owners a bad time

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Barry

May 29th, 2019 DETAILS arrow_drop_down
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Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

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Reply from First American Home Warranty

May 29, 2019

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

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June

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I had to have a plumber out and they were prepared for what they came out for.

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Reply from First American Home Warranty

May 29, 2019

Thank you June for your review.

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Bruce

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It's easy to communicate with them and they provide excellent customer service. We had a furnace failure and we got the new furnace.

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Reply from First American Home Warranty

May 29, 2019

Hi Bruce. Thank you for your review. We are happy to hear that your furnace was replaced. Thank you for choosing First American.

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N

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They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

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Reply from First American Home Warranty

May 29, 2019

Hello N. Thank you for your feedback.

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A

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I had something break down and they were able to give me money to have it replaced.

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Reply from First American Home Warranty

May 29, 2019

Hi A. Thank you for your review.

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Anonymous

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They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

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Reply from First American Home Warranty

May 29, 2019

Hello, thank you for your review. We appreciate it.

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Matthew

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I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

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Reply from First American Home Warranty

May 29, 2019

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

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Anonymous

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I use it mostly for my air conditioning repair but for some appliances like the water heater and dishwasher. The service is good but sometimes the contractors have no background. I wish they would streamline their relationship with their contractors and make them as reliable as First American Home because some of them aren't reliable.

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Reply from First American Home Warranty

May 29, 2019

Hi, thank you for your feedback. We will definitely review this. Can you please provide us with your claim number so we can review this?

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Lucy

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I wish I had one rep to follow up with me with my issues. Every time I call, I am talking to someone new and I'm having to explain myself again and it's very stressful and frustrating. It's all been difficult.

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Silvers

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They always perform like I've asked them to so far. I needed my pool filter fixed and they came out and fixed it. They've been timely.

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Reply from First American Home Warranty

May 29, 2019

Hi Silvers. We are glad to hear your pool filter was repaired. Thank you for your review, we appreciate it.

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Bill

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I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

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Dennis

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I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

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Reply from First American Home Warranty

May 29, 2019

Thank you Dennis for your feedback.

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Martin

May 29th, 2019 Canyon Country, CA

The service that was provided was good. It was very prompt and efficient, but my wall paint was damaged a little when my dryer had to be replaced. They are a very trustworthy company.

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Jennifer

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We love the great communication that we get from them. The service is done very quickly, and they do a great job.

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Reply from First American Home Warranty

May 29, 2019

Thank you Jennifer for your review.

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Bailey

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They are a very responsive company, and do a great job at finding someone to fix any issue that you may have. Customer service is very knowledgeable and are able to provide the best person for the job.

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Reply from First American Home Warranty

May 29, 2019

Thank you for your review Bailey.

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Alex

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Not everything in our house was covered under warranty, and so we have had some issues navigating that. But we've used the warranty multiple times for an issue with our dryer and I would say they're always there to take care of what's needed.

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Reply from First American Home Warranty

May 29, 2019

Thank you Alex for providing us with your feedback. We appreciate it.

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Argelio

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First America Home Warranty is very helpful every time I call them. The day after I called them, a plumber was at my house. The service is very quick.

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Sharlet

May 29th, 2019 Cordova, TN DETAILS arrow_drop_down
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Service is reliable. When I needed help with my basement, they sent someone over to help.

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Cathy

May 29th, 2019 Spring, TX DETAILS arrow_drop_down
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Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.

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Mark

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I had a couple problems with the company that First America had set me up with.

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Anonymous

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Prompt with their responses and an overall good company.

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Diane

May 29th, 2019 Spring, TX DETAILS arrow_drop_down
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They always take care of what is needed. I have had them come out and repair things multiple times.

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Donna

May 29th, 2019 Cordova, TN DETAILS arrow_drop_down
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I had to use this service when my A/c unit was damaged. They were able to replace it.

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Reply from First American Home Warranty

May 29, 2019

Hi Donna. Thank you for your feedback, we appreciate it.

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Diana

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Customer service responds very quickly and they do a great job when I need someone to help with repairs. The are very good with follow through.

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Reply from First American Home Warranty

May 29, 2019

Hi Diana. Thank you for your review.

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Anonymous

May 29th, 2019 Lincoln, CA DETAILS arrow_drop_down
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Our needs were met in a timely manner.

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Debbie

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I had electrical problems and when I called, the problem was solved within two days.

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Reply from First American Home Warranty

May 29, 2019

Hi Debbie, we are happy to hear that your electrical was repaired promptly. Thank you for your review.

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Charles

May 29th, 2019 Aptos, CA DETAILS arrow_drop_down
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Like the service provided. I think that it is very beneficial. The response time is almost immediate.

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Reply from First American Home Warranty

May 29, 2019

Hi Charles. Thank you for your review.

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Bryan

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Very timely company. Available and reliable. Only issue that I encountered was navigating their website.

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Reply from First American Home Warranty

May 29, 2019

Hi Bryan, we appreciate your review.

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Kwentin

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Someone was sent to our house to fix our water heater very quickly. Customer service is very prompt.

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Reply from First American Home Warranty

May 29, 2019

Hi Kwentin. Thank you for your feedback.

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John

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We called in for our microwave to be fixed, and they had someone come and replace the whole appliance.

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Reply from First American Home Warranty

May 29, 2019

Hi John, thank you for your feedback.

Verified Customer

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Ian

May 29th, 2019 DETAILS arrow_drop_down
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Customer service was very friendly and easy to work with. When we had problems, they would send someone over and those people would always have a smile on their face. I was confident in their abilities.

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Reply from First American Home Warranty

May 29, 2019

Thank you Ian for your review.

Verified Customer

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Robert/Mary

May 29th, 2019 Lake Arrowhead, CA DETAILS arrow_drop_down
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I live in a rural area so sometimes it is hard to find someone to fix things in our house. First American Home Warranty found someone in a timely manner and was able to help us out. We intend to stick with this company.

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Reply from First American Home Warranty

May 29, 2019

Hi Robert/Mary. Thank you for your review and for choosing First American as your home warranty provider.

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Chris

May 29th, 2019 DETAILS arrow_drop_down
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I often had to make my own appointments and find our own vendors to use this service. Found them to be helpful.

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Reply from First American Home Warranty

May 29, 2019

Thank you Chris for your review.

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Michael

May 29th, 2019 DETAILS arrow_drop_down
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Customer service responds promptly. I am very pleased with their service.

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Reply from First American Home Warranty

May 29, 2019

Thank you Michael for your review.

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Margie

May 29th, 2019 DETAILS arrow_drop_down
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Pleased with the work and service that was done for me when I needed my toilet repaired.

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Reply from First American Home Warranty

May 29, 2019

Hi Margie, we are glad to hear your toilet was repaired. We look forward to servicing you again in the future.

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Rodney

May 29th, 2019 Oakley, CA DETAILS arrow_drop_down
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Customer service is very responsive, but they send out companies who don't do that great of a job.

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Reply from First American Home Warranty

May 29, 2019

Thank you Rodney for your review.

Verified Customer

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Lewis

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The communication and reliability aspects are very poor. They were late with everything and took up a lot of my time.

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Reply from First American Home Warranty

May 29, 2019

We have reached out to the customer directly requesting for additional information.

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Larry

May 29th, 2019 DETAILS arrow_drop_down
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There have been a couple of times that I have gotten a delay when trying to reach the operator. They have sent out vendors to come help with repairs that weren't all the best.

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Reply from First American Home Warranty

May 29, 2019

Thank you Larry for your review.

Verified Customer

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Pat

May 29th, 2019 Bakersfield, CA DETAILS arrow_drop_down
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Always very polite and are prompt with their responses. They are also very available. We can get a hold of them on the weekends. The technicians that are sent out don't leave a mess, and are very polite.

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Reply from First American Home Warranty

May 29, 2019

Hi Pat. We appreciate your review and thank you for choosing First American.

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Michael

May 29th, 2019 DETAILS arrow_drop_down
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Provides good communication throughout the whole process. They schedule fixes very quickly.

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Reply from First American Home Warranty

May 29, 2019

Hi Michael. Thank you for your review.