1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.8
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2,059 Reviews

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Khonas

June 3rd, 2019 DETAILS arrow_drop_down
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Good, accurate, and they get the job done. had to use it for some water leaking in the kitchen and the toilet and the guy fixed it, he had to come twice, but it was good.

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Anthony

June 3rd, 2019 DETAILS arrow_drop_down
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They came with the purchase of the home and they have performed well since then. They've been responsive to each request and it is easy to submit requests. Everything has gone well. Service is prompt and adequate. Some of their contractors weren't up to doing the job the first time but most have been resolved.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Anthony for your review.

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Christina

June 3rd, 2019 DETAILS arrow_drop_down
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Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Christina, we appreciate your feedback.

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Mary

June 3rd, 2019 DETAILS arrow_drop_down
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They are the best, my experience has been the best. They came and fixed my washer and did a great job.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Mary for your review.

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Azar

June 3rd, 2019 DETAILS arrow_drop_down
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They have provided me the best service and are very on time.

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Brooke

June 3rd, 2019 DETAILS arrow_drop_down
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I choose them because of their pricing and the services they offer. They have always been very prompt once I put in a request. They took of everything when my air conditioning broke. Customer support has always been very helpful. Wait times are a little long but once you actually get someone, they have good customer service.

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Anonymous

June 3rd, 2019 DETAILS arrow_drop_down
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no bad experiences. Everything went smoothly and I didn't have any issues filing a claim with FAHW

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Reply from First American Home Warranty

Jun 03, 2019

Thank you for your feedback, we appreciate it.

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Bachan

June 3rd, 2019 DETAILS arrow_drop_down
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Maybe they should get contractors nearby so it is not so far out. I had one contractor that over fifty miles away, so it is not convenient and it took over a month to get the problem solved.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Bachan. Thank you for your feedback. We value your opinion and concerns. We are glad to hear the service has been completed; however, we would like to look into this as well. Can you please provide us with your claim number?

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Valerie

June 3rd, 2019 DETAILS arrow_drop_down
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The last time I had plumbing issues, First American Home Warranty came and repaired the problem. I was really happy with the service, it is the best out there. I've had it for a long time and they're pretty dependable. They go all the way to do certain things without even charging you.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Valerie, we appreciate your review.

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Jason

June 3rd, 2019 DETAILS arrow_drop_down
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It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Jason for your review!

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Kelli

June 3rd, 2019 DETAILS arrow_drop_down
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My mom and my sister both had it and liked First American. They have provided us with good service and always sent someone right away that was qualified and do a good job. When they tried to fix out garbage disposal but couldn't, they replaced it. Customer service is quick to get back with us and get somebody to us.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Kelli. Thank you for taking the time to provide us with your feedback!

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Jane

June 3rd, 2019 DETAILS arrow_drop_down
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I've had a great experience with First American. I have used it several times and every time they have been helpful and gotten a contractor here right away.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Jane for your review!

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Anonymous

June 3rd, 2019 DETAILS arrow_drop_down
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A friend of mine recommended them. I had a service that needed to be done and they took care of everything that needed to be done.

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Maryam

June 3rd, 2019 DETAILS arrow_drop_down
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I am so happy with their service because they come right away. After many months they are still working, they sent a technician right away. I might continue after the service expires.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Maryam. Thank you for your review.

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Elizabeth

June 3rd, 2019 DETAILS arrow_drop_down
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There is no problem, they did a great job and were quicker than I expected. They were efficient and quick with no hustle.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Elizabeth. We appreciate your review!

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Dianne

June 3rd, 2019 DETAILS arrow_drop_down
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So far they've been responsive to my needs. Other companies have not been as responsive. I recently had a problem with my water heater and they weren't able to find a plumber in my area so they helped me select my own plumber. I would be happier if they had more vendors in my area.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Dianne. We appreciate your feedback. Our Contractor Relations team is always looking to increasing the number of contractors in our network. Can you please provide us with your claim number so we can look into this? Thank you.

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Janessa

June 3rd, 2019 DETAILS arrow_drop_down
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I recommend them almost daily. Someone is always available in customer service. We called in for a claim and it was handled promptly. My only complaint is there is no follow up from First American and they didn't relay information to the contractor.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Janessa for your review.

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Cesar

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I greatly appreciate what they do. They are very responsive and knowledgeable and go above and beyond to make sure my needs are taken care of. I love the simplicity of being able to log in and get through and their responses have always been really quick and great.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Cesar for your review, we appreciate it.

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Robbie

June 3rd, 2019 DETAILS arrow_drop_down
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I think it is a good deal, especially if you have been in your home for a lengthy period of time. They were very quick with their responses and they have somebody out pretty much immediately. I have used them twice and so far it is pretty amazing.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Robbie. Thank you for taking the time to provide us with your review.

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Philip

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Everything worked out really well, I had no issues. It has always been east and quick. They replaced or repaired things quickly.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Philip, thank you for your review.

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Michelle

June 3rd, 2019 DETAILS arrow_drop_down
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The response time is good and it was easy to file a claim. It is great and the contractors they use are reputable. I used it for a water heater and they were back within three days to replace it.

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Reply from First American Home Warranty

Jun 03, 2019

We appreciate you taking the time to provide us with your feedback, Michelle. Thank you.

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Donald

June 3rd, 2019 DETAILS arrow_drop_down
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Our realtor and real estate agent recommended them. It has excellent service when we needed them. It was excellent service.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Donald for your review.

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Gary

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They get right with it and get it done. They do what they say they are going to do and everything is perfect.

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Reply from First American Home Warranty

Jun 03, 2019

We appreciate your feedback, Gary!

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Maria

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Customer service is responsive and quick. I have used my warranty three time and I have gotten everything addressed really fast. It is easy to use online.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you for your review, Maria.

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Shane

June 3rd, 2019 DETAILS arrow_drop_down
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Overall it is okay but they could be more proactive.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Shane for your feedback!

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Fred P

June 3rd, 2019 Santee, CA DETAILS arrow_drop_down
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Our dishwasher was not draining properly and we called them and they sent out a repair man. He found the problem and fixed and did a good job.

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Katherine

June 3rd, 2019 Lancaster, CA DETAILS arrow_drop_down
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They have good service have knowledge and the company is fine.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Katherine!

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Donnie

June 3rd, 2019 Los Angeles, CA DETAILS arrow_drop_down
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They are very professional and get back to you quick. I needed something done in my bedroom and they sent a plumber to take care of it.

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Tommie

June 3rd, 2019 Lincoln, NE DETAILS arrow_drop_down
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They've done what they are supposed to do and they people I have talked to have been very friendly and courteous. They are always there whenever I need the service and they've done it right.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Tommie for your review.

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Anonymous

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My experience with First American is satisfactory, I feel like it saves us month and it is comparable to an appraisal from a general contractor or specialist. The work done on our home has been good but it is hard to find background information about them and where they are coming from. I have had an issue with the customer service, the last two claim took almost a week for someone to get scheduled.

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Reply from First American Home Warranty

Jun 03, 2019

Hello, we appreciate you taking the time to provide us with your feedback. Thank you.

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Geoffrey

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Everything was really quick and the information was very clear. I had an experience with a plumber coming out and they did an excellent job. It was a good experience. I would definitely recommend them to someone else.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Geoffrey for your feedback.

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Mark

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I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

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Reply from First American Home Warranty

Jun 03, 2019

Hi Mark. Thank you for your review and for choosing First American!

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Bill

June 3rd, 2019 DETAILS arrow_drop_down
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Excellent service. I have used my home warranty many times.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Bill!

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Rudy

June 3rd, 2019 Cordova, TN DETAILS arrow_drop_down
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I believe they give good, honest. They take good care of their customers.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Rudy for your review.

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Anonymous

June 3rd, 2019 Laguna Niguel, CA DETAILS arrow_drop_down
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Customer support is quick to respond and quality. Their initial response time is pretty good but after the plan starts working, it usually takes up to two weeks because of the delay with bringing the appliance.

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Cynthia

June 3rd, 2019 Atlanta, GA DETAILS arrow_drop_down
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Cn do a little better with the appointment schedule, it sometimes gets confusing. There is pretty good turn around and anytime I have used them, they've always been very professional and knowledgeable.

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Reply from First American Home Warranty

Jun 03, 2019

We appreciate your feedback Cynthia!

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Dante

June 3rd, 2019 San Angelo, TX DETAILS arrow_drop_down
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First American is quick and effective. They always resolve my problems. I do think they should have options to choose a provider because some of the companies take too much time to answer out questions.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you Dante for your review.

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Scott

June 3rd, 2019 Milan, IN DETAILS arrow_drop_down
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They are very timely and professional and answered all my questions.

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Reply from First American Home Warranty

Jun 03, 2019

Thank you for your review, Scott!

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Wayne

June 3rd, 2019 Conroe, TX DETAILS arrow_drop_down
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I've used them a couple of times and they are very efficient. They replaces my air conditioning for me. The people they sent out were very professional.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Wayne for your review.

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Michael

June 3rd, 2019 Blountville, TN DETAILS arrow_drop_down
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Never had any problems with getting hem to send anybody out to do anything. We have had good service with them.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Michael, we appreciate your review.

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John

June 3rd, 2019 Pensacola, FL DETAILS arrow_drop_down
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It is very valuable. They do what they say they are going to do. They are usually very responsive, when I put in a claim, usually within fifteen minutes it is assigned to a contractor, who usually call the next business day.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you John for your review.

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Anonymous

June 3rd, 2019 Bedford, TX DETAILS arrow_drop_down
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It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

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Mavy

June 3rd, 2019 Magna, UT DETAILS arrow_drop_down
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First American always gets a good company to work on the problem. The last time I called, the person came right away.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Mavy for your review.

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Aida

June 3rd, 2019 Sun Valley, CA DETAILS arrow_drop_down
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They always take care of our problems very fast. The times we've needed them, they take care of out problems. I want to thank them for their good work and service.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Aida for your feedback, we truly appreciate it!

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Anonymous

June 3rd, 2019 Idaho Falls, ID DETAILS arrow_drop_down
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First American Home Warranty is an outstanding company. I've had to use them a number of times and they sent people right away and it was all settled beautifully. They are very efficient and they have a good telephone system, the people are very polite and speak clearly and are fluent in English.

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Sherry

June 3rd, 2019 Chesterfield, VA DETAILS arrow_drop_down
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There were some issues with our air conditioner and it took a while to get things going and I didn't feel like the support was there. Once we do get the jobs going, things have been taken care of. I think they need to be a little more careful with the contactors they use, some are really good but some have been really bad.

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Reply from First American Home Warranty

Jun 04, 2019

We appreciate your feedback, Sherry.

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Nyda

June 3rd, 2019 Bountiful, UT DETAILS arrow_drop_down
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I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

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Reply from First American Home Warranty

Jun 04, 2019

Hi Nyda, thank you for your review. We appreciate it.

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Anonymous

June 3rd, 2019 Mountain View, CA DETAILS arrow_drop_down
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I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

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Reply from First American Home Warranty

Jun 04, 2019

We appreciate your review. Thank you!

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Debbie

June 3rd, 2019 Mayer, AZ DETAILS arrow_drop_down
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We have used them for years and they've always been pretty good. They are not always perfect but they have tried to work with us. They always come through. When we used it to deal with our range, they were very prompt.

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Reply from First American Home Warranty

Jun 04, 2019

Thank you Debbie for being with us for many years. We look forward to servicing you again in the future.

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Surekha

June 3rd, 2019 Ehrenberg, AZ DETAILS arrow_drop_down
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Service was okay but the product was not good quality. It would be nice if they could match the quality of the product.