Name: First American Home Warranty
Rating: 3.7

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Verified Customer

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Nicolas Garza Corpus Christi, TX

Their continuous support! In addition, their understanding and support in providing timely support.

4 years ago

Reply from First American Home Warranty

Thank you Nicolas for taking the time to provide us with your feedback.

Dec. 10th, 2019

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Verified Customer

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George Miller

The Techs show up on time, repair what ever needs to be done in visit unlest it needs a part.

4 years ago

Reply from First American Home Warranty

Thank you George for your feedback, we appreciate it.

Dec. 4th, 2019

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Verified Customer

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byron bonhomme

My experience with them has always been postive, and the staff, Vendors had been great and helpful

4 years ago

Reply from First American Home Warranty

Hi Byron, thank you for your positive feedback and thank you for choosing First American.

Dec. 4th, 2019

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Verified Customer

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Jamie Perry

Have little issues dealing with them regarding my contract and any services needed

4 years ago

Reply from First American Home Warranty

Thank you Jamie for your feedback.

Dec. 4th, 2019

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Verified Customer

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Barbara Levine

Very good service and service providers and they are quick to respond to requests

4 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Oct. 24th, 2019

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Verified Customer

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Leilani Kimmel-Dagostino

Always follow through on requests. Sends qualified people to perform the work needed.

4 years ago

Reply from First American Home Warranty

Glad to hear Leilani, thank you.

Oct. 24th, 2019

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Verified Customer

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Robert Smith

They act quickly on my service request and they do good work on my service request.

4 years ago

Reply from First American Home Warranty

Hello Robert, we appreciate you taking the time to provide us with your review.

Oct. 24th, 2019

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Verified Customer

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Jennifer

Good fast service, fixed the next day! Even fixed something else that he found wrong

4 years ago

Reply from First American Home Warranty

Hello Jennifer, we are glad to hear we were able to repair it quickly for you. Thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Jenny

Nice people and great customer service. They have great vendors to help with repairs

4 years ago

Reply from First American Home Warranty

Hello Jenny, thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Lena Ferguson

Quick response from contractors in normal situations....difficult problems sometimes takes a long time!

4 years ago

Reply from First American Home Warranty

Thank you Lena for your review.

Oct. 24th, 2019

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Verified Customer

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Shaun Billups

Fast response time , great contractors, so far with me I have had great customers service

4 years ago

Reply from First American Home Warranty

Thank you Shaun for your review.

Oct. 24th, 2019

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Verified Customer

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Krystal Zoost

Fast and great service, thank you! I look forward to working with you in the future.

4 years ago

Reply from First American Home Warranty

Glad to hear and we definitely look forward to that.

Oct. 24th, 2019

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Verified Customer

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Mika Tyson Louisville, KY

They always come through, every time I called they found me someone to come get the job done.

4 years ago

Reply from First American Home Warranty

Thank you Mika for your review!

Oct. 2nd, 2019

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Verified Customer

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Risen Jackie S.

Service call generally very good in time and they know what they are doing to complete the job

4 years ago

Reply from First American Home Warranty

Thank you Risen Jackie for your review.

Sep. 25th, 2019

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Verified Customer

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Steve

I have no complaints they did a pretty good job. I've used the warranty quite a bit and haven't had any difficulties.

4 years ago

Reply from First American Home Warranty

Steve, Thank you for putting your trust in us and being apart of the First American family. We are pleased to hear your concerns were resolved.

Oct. 18th, 2021

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Verified Customer

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Jennifer

My dryer broke and it broke and so I used it to get that replaced and itgot replaced the next day.

4 years ago

Reply from First American Home Warranty

Jennifer, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 8th, 2021

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Verified Customer

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Leccie

I just used it for my washing machine and it was resolved. They were prompt and dependable.

4 years ago

Reply from First American Home Warranty

Glad to hear your washing machine we repaired, Leccie!

Sep. 18th, 2019

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Verified Customer

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Jessica Taggart

It's easy to file claims and are pretty good about getting a company to service the repair quickly

4 years ago

Reply from First American Home Warranty

Thank you Jessica for your review.

Sep. 3rd, 2019

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Verified Customer

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Anonymous

They respond quickly and always friendly. They get your service provider quickly

4 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 3rd, 2019

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Verified Customer

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Fowler Brown

They respond quickly although it takes up to a week for the repair person to get on the job

4 years ago

Reply from First American Home Warranty

Hi Fowler, thank you for provide us with your feedback. We appreciate it.

Sep. 3rd, 2019

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Verified Customer

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Anthony

First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.

4 years ago

Reply from First American Home Warranty

Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!

Aug. 19th, 2019

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Verified Customer

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Howland seuga

Never had an issue with them always came through for me and my family when we needed them to!

4 years ago

Reply from First American Home Warranty

Thank you Howland for your review, we appreciate it.

Aug. 26th, 2019

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Verified Customer

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4 Bakersfield, CA

I have used it a few times. So far it's been very nice and they have come through with pretty much everything.

4 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

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Verified Customer

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5 Riverside, CA

They are hard to get in touch with to talk to somebody but they follow up very well.

4 years ago

Reply from First American Home Warranty

Thank you Donald for your review.

Aug. 14th, 2019

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Verified Customer

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Jonathan Rocky Mount, NC

Every time I use them, they send somebody right away to fix whatever the problem was.

4 years ago

Reply from First American Home Warranty

Thank you Jonathan for your review.

Aug. 9th, 2019

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Verified Customer

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Tek

Efficient service. Prompt response. Contractor who did the repair was very nice.

4 years ago

Reply from First American Home Warranty

Thank you Tek for your review!

Aug. 6th, 2019

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Verified Customer

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Philip Palumbo

They have streamlined their repair process via technology and it is light years better!

4 years ago

Reply from First American Home Warranty

Thank you Philip for taking the time to provide us with your review. We appreciate it!

Aug. 7th, 2019

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Verified Customer

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Joe

Great job and service so far. Speedy serice. All repairs completed in a timely manner.

4 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 7th, 2019

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Verified Customer

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Janet

prompt response to service calls, qualified technicians make repairs, great communication

4 years ago

Reply from First American Home Warranty

We appreciate your review Janet.

Aug. 7th, 2019

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Verified Customer

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Julie

The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

4 years ago

Reply from First American Home Warranty

Thank you Julie for your feedback!

Aug. 7th, 2019

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Verified Customer

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Steven Modesto, CA

First american is extremely responsive and provides excellent professional service.

4 years ago

Reply from First American Home Warranty

Thank you Steven for your review!

Aug. 1st, 2019

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Verified Customer

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Gary

Takes them a week or longer to correct a situation. Like when it's a hundred degreed and your air conditioning goes out.

4 years ago

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Verified Customer

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Deloris

Always prompt and professional. Whatever I need always gets done without any hassle.

4 years ago

Reply from First American Home Warranty

Hi Deloris. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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anonymous

Quick and gets the job done. They've taken care of 3 different situations for me very efficiently.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Mike

I've been having problems with them not explaining the warranty and problems that have not been covered.

4 years ago

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Verified Customer

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Greg

I had a water leak and called them. It took five days before I got a plumber out to replace faucets. Cost me $75 I think I could have done it myself.

4 years ago

Reply from First American Home Warranty

Hi Greg, we appreciate your providing us with your feedback.

Aug. 2nd, 2019

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Verified Customer

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Lisa

Everyone they sent out have been fabulous. They answer promptly and fix it quick.

4 years ago

Reply from First American Home Warranty

Thank you Lisa for your review.

Aug. 2nd, 2019

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Verified Customer

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Patsy

Sometimes I don't like the service providers but first american works fairly well.

4 years ago

Reply from First American Home Warranty

Thank you Patsy for your review.

Aug. 2nd, 2019

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Verified Customer

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Sondra

So far the service has been good. I had water flooding and they sent people out twice to get it right.

4 years ago

Reply from First American Home Warranty

Thank you Sondra for your review.

Aug. 1st, 2019

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Verified Customer

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Eduardo

It's so easy to schedule online. When I used their service the proper repair was done fast.

4 years ago

Reply from First American Home Warranty

Thank you Eduardo for your review.

Aug. 1st, 2019

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Verified Customer

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Albert Little Rock, AR

Good experiences with customer service. Most of the companies used be first American have been very good.

4 years ago

Reply from First American Home Warranty

Thank you Albert for your feedback!

Jul. 24th, 2019

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Verified Customer

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Jeanne Unrue Rochester, MI

Our policy has more than paid for itself every year. Good communication and fast responses.

4 years ago

Reply from First American Home Warranty

Hello Jeanne, thank you for your review!

Jul. 24th, 2019

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Verified Customer

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Joaeph

Awesome customer service. But you need to have roof leak option like other home warranty companies.

4 years ago

Reply from First American Home Warranty

Thank you for your review Joaeph. We do offer Limited Rook Leak Coverage under the real estate product.

Jul. 3rd, 2019

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Verified Customer

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Joe Simi Valley, CA

First American provided service in a timely manner and rekeyed the new house me bought.

4 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Jun. 25th, 2019

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Verified Customer

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Christian Aransas Pass, TX

I've been happy with the service out of First American. My water heater was fixed immediately.

4 years ago

Reply from First American Home Warranty

Thank you Christian for your review.

Jun. 25th, 2019

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Verified Customer

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Anonymous Cornville, AZ

We've used it one time and it was quick. They were courteous and did a good job.

4 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Bronwyn Philips

It took 2 full weeks from the day I placed my claim to the day the motor on the air conditioner was fixed - way too long in the hot weather!

4 years ago

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Verified Customer

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Eddie Boom

I''ve had multiple I calls for work and every time it''s another 75 dollars even if it''s for the same thing

4 years ago

Reply from First American Home Warranty

Hi Eddie. We appreciate your feedback.

Jun. 19th, 2019

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Verified Customer

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Bimal Mukhopadhyay

Consistent good service. Good value. Rare issue related to communication regarding services.

4 years ago

Reply from First American Home Warranty

Thank you Bimal for your kind words.

Jun. 19th, 2019

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Verified Customer

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Tony Columbus, OH

They've always taken care of me. Recently I had to get a plumber out here and they got me one.

4 years ago

Reply from First American Home Warranty

Thank you for the positive review , Tony. We appreciate you!

Jun. 17th, 2019