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First American Home Warranty

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8.1

Overall Score

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Leonita Rhone

i've been with this company for many years and used them times and I only had a problem once

3 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Gary Beach

When I had a issue.....they responded quickly and resolved the problem. No worries for me :}

3 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Alta

They take the claim immediately but it takes days before one if their vendors comes to make repairs.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Robert Underwood

I have had good service at all times, Due to the current problems with the Virous some things have been slow

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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star star star star star

Dana Brooks

Always helpful and responsive. Service providers they partner with are professional.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Vera Rodrigues

I have always received excellent service with any calls regarding my home warranty.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Joe Kelly Bradenton, FL

We are new customers .While we were impressed by ratings and customer reviews we have little actual experience.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Julie Saint George, UT

My last occurrence with them was crazy, time consuming and not enough direction from FAHW to get repair done quickly.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Mansor paul Laguna Hills, CA

Responsive. The minute you call of file a service request, you get a reply right away.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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brad Burleson, TX

it has been over a month since the tech came out and I do not have a microwave, tech said the parts to repair were not available that day yet they have drug it out for over a month

3 years ago

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star star star star star

Carolyn Blocker Splendora, TX

Have been completely`happy with the relationship and brag about you to my friends.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Desiree Edmond, OK

Service requests take too long (one week is too long). Once the service repairman determined it needs replacing, we are still waiting 4 days later with no info or decision from the warranty company.

3 years ago

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Mike King Joppa, MD

They have responded to my calls promptly and had my service completed in a timely fashion.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Travis Barnes Oklahoma City, OK

Affordable and worry free reliability. Easy to navigate website and easy to schedule an appointment for service.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Danny Craig Williams, AZ

Good service, to be told how to justify my statement is the lowest rating i have for you!

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Troy Dawson Paso Robles, CA

Quick communication, will have further information and update if I ever have to use the warranty.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Renza Howell Redwood City, CA

Very professional and helpful team members, as well as the service providers that come to the house

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Arnold Lathrop, CA

So far they have been easy to work with and customer service agent was very knowlegable

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Karen Jordan-Fuller Waldorf, MD

Great service efficient timely response. The associates are very patient and knowledgeable about the contractors.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Staci Thomasville, NC

Contractors are questionable first one didn't answer or contact me, Second one has been out Twice and still not sure ac is fixed.

3 years ago

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Luis Alba Kissimmee, FL

Excellent service and all around and they have a rapid response time for any claims

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Edward Vaughn Memphis, TN

Efficient customer service, knowledge and professionalism of technicians. of technicians.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Tim Bradley Houston, TX

Easy use website. CS available. Quick turnaround on repairs. Quality vendors.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Norma Lake Elsinore, CA

Amazing service.I am satisfied and happy with the repair that First American made in my home.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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d miller Hendersonville, TN

took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Brian Johnson

Painless process! FA takes cares of their customers and follows through with their promises.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Alberta French

Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Alicia

There response is very quick once you call and file a claim they send someone out immediately

3 years ago

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Reply from First American Home Warranty

Great to hear, Alicia. Thank you.

Jul. 23rd, 2020

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Andrew

Not all of the time, the best maintenance company will come to do the work and some times forget the scheluded time to be at the residence

3 years ago

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Reply from First American Home Warranty

Hi Andrew. Thank you for your feedback!

Jul. 23rd, 2020

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Kathleen CU Eva S

When you call to put in a work order to have something fixed they get right on it

3 years ago

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Reply from First American Home Warranty

Hello Kathleen. Thank you for your review.

Jul. 23rd, 2020

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Harriet Horowitz Mestel

FAH has always come through for me. I couldn't ask for better service and ease of making a claim.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Sandra Guthrie

Piece of mind. I can call when needed. The company for your problem is sent out immediately.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Margaret Hawkins

they say your air conditioner will be fixed in one day and it took them two weeks.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. We do apologize if you were misinformed as we do not advertise or guarantee any repairs are fixed in one day.

Jul. 17th, 2020

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M R

First American delivers and works diligently with customers to fulfill every service request.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Chad

They have been fair and the contractors they have sent out have been of high quality.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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cassandra

Only because I had to call in more than I felt was necessary to have my issues/concerns taken care of.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Jerry Prola

They eventually get the work done - but there process is so long and involved - especially if your hvac unit or water heater is broken.

3 years ago

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Adriane

very responsive when I have a problem. Get a company for whatever service you need very fast.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Cathy G.

They seem quite efficient. They got me the help I needed in a fair amount of time.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Sue and Ed Mount

Easy contract to read, online availability, pleasant employees and quality service providers.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Melvin

Great service and easy to use on line. Service is very prompt and they use experienced vendors

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Phillip and Adelaida Sanchez San Antonio, TX

So far, every time I call in a claim, they are very prompt and send someone over very quick.

3 years ago

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Reply from First American Home Warranty

Hello Phillip and Adelaida. Thank you for your feedback. Have a great day.

Jul. 7th, 2020

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Dawn Miller Glendale, AZ

Did everything I wanted They were polite, expedient Glad the dryer got fixed within the week.

3 years ago

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Reply from First American Home Warranty

Hello Dawn, thank you for your feedback and review. We are happy to hear your clothes dryer was repaired timely. Have a great day.

Jul. 7th, 2020

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Helen Stokes Ellenwood, GA

I had to fininsh my installation and pay someone to come out and finsih the install of the stovetop

3 years ago

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Reply from First American Home Warranty

Thank you for your review Helen.

Jul. 8th, 2020

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FILOMENA KORANYI Trabuco Canyon, CA

Fast response, thorough, caring and knowledgeable technicians, professionals, on time.

3 years ago

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Reply from First American Home Warranty

Hi Filomena. Our main goal is to provide fast and efficient service. Thank you for choosing us!

Jun. 23rd, 2020

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Calvin Cassidy Simpsonville, SC

professional and customer service are very important to me, and I get that from this company.

3 years ago

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Robert W. Jones Alpharetta, GA

Had an HVAC claim about a month into the contract. Handled claim with no hassle all via web site.

3 years ago

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Peggy Roberts Maryville, TN

They cover what they advertised but you always pay at least $100.00 to the people when they get there to do the work.

3 years ago

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star star star star star

Elizabeth Maes Sparks, NV

Great customer service. The warranty covers so much, and one of the best prices.

3 years ago

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star star star star star

Ken Johnson Collierville, TN

prompt service, good communication from start to finish. ease of use of online account.

3 years ago

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Reply from First American Home Warranty

Hi Ken, thank you for your review. We look forward to servicing you again in the future.

Jun. 8th, 2020