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First American Home Warranty

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8.1

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Anonymous

The companies they use send technicians who do not know what's going on, 2 different technicians gave me 2 different answers as to why my refrigerator was acting up. Far worse than going to the local mechanic.

4 years ago

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margaret

when we have needed service, like re keying and appliance repair the services were completed in a timely fashion

4 years ago

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Reply from First American Home Warranty

We appreciate your review Margaret and look forward to servicing you again in the future.

Aug. 13th, 2019

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George Greer

First American Home Warranty stands by their customers to makes sure all Warranty work is completed in a timely manner.

4 years ago

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Reply from First American Home Warranty

Hi George, thank you for your review.

Aug. 13th, 2019

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Mr. Merrel WilkenFELD

prompt and couteous service repai manwas here within 48 hours and came back with new part in another 48 hours.

4 years ago

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Reply from First American Home Warranty

Hello Merrel. We appreciate your review and we look forward to service you again in the future.

Aug. 7th, 2019

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Nora Bethany, OK

One time I had an electrician come out because I didn't have a electricity going to my dryer. I had good quick service.

4 years ago

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Reply from First American Home Warranty

Nora, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

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Ronald

The repairman was supposed to come and fix my refrigerator but I have yet to hear from him. I was without a refrigerator for three solid weeks the first time and now I've been out again for a week.

4 years ago

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James

We had a problem and made arrangements for a company to come in and take care of it. Everything was smooth and easy.

4 years ago

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Reply from First American Home Warranty

Hi James. We appreciate your feedback.

Aug. 1st, 2019

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anonymous

Sometimes the calls are long before I can get an attendant. I have used it recently and the repairs were done in a timely manner.

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback.

Aug. 1st, 2019

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Reginald

Pretty good bang for my buck. It's been a great public great company I've had no complaints whatsoever.

4 years ago

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Reply from First American Home Warranty

Hello Reginald. Thank you for your review.

Aug. 1st, 2019

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Lourdes

Great customer service. I needed to use my warranty for a water heater in the water heater was replaced.

4 years ago

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Reply from First American Home Warranty

Lourdes, Thanks so much for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 18th, 2021

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Wes

They're very easy to work with and there when we needed them. They have taken care of things so far.

4 years ago

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Reply from First American Home Warranty

Thank you Wes for your feedback.

Aug. 1st, 2019

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Mary

Pretty good at resolving issues. I've used it several times the last time was a swimming pool problem I filed online and everything was very good.

4 years ago

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Shirley Hope

First American Home Warranty has been very responsive each time we have called. They are professional and efficient

4 years ago

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Reply from First American Home Warranty

We appreciate your review Shirley.

Jul. 3rd, 2019

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KAREN SWINBURNE

THEY WERE ON TOP OF MY ISSUE. ALSO WHEN THEY HAD TO RESCHEDULE THEY WERE ABLE TO ACCOMIDATE MY SCHEDULE AS WELL.

4 years ago

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Reply from First American Home Warranty

Thank you Karen for your feedback!

Jul. 3rd, 2019

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Claudia Bonham

Had garage door opener replaced but had to pay $98 above the $75 fee adjustment?? Cost. This should be covered if it is needed to make the new opener work correctly.

4 years ago

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Travis Blacklick, OH

Any issues we've called for, they're very quick getting it taken care of. I haven't had any problems with it.

4 years ago

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Reply from First American Home Warranty

Travis, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us.

Oct. 18th, 2021

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Bobbie Iowa Park, TX

Every time I call, I never have a problem with the service, it's exceptional. I had to use it for my refrigerator.

4 years ago

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Reply from First American Home Warranty

Bobbie, Thank you for taking time to leave us a review!

Oct. 18th, 2021

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Fahim San Ramon, CA

We have been pretty satisfied when we contact them. They are very professional and polite and easily accessible.

4 years ago

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Reply from First American Home Warranty

Thank you Fahim, we appreciate your review

Jun. 25th, 2019

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Deepa

They did their job well and on time. It was easy to contact them over the phone and they were very responsive.

4 years ago

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Reply from First American Home Warranty

Thank you Deepa for your review.

Jun. 19th, 2019

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Debbie Johnston

We were satisfied with the outcome of the last issue but not the amount of time it took and the number of people that we had to deal with

4 years ago

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Reply from First American Home Warranty

Thank you Debbie for your review.

Jun. 19th, 2019

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David Martinez

The deductible is very high for each service. Sometimes it''s cheaper to call a repairman and the service call would be half that price.

4 years ago

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Reply from First American Home Warranty

Thank you David for your feedback.

Jun. 19th, 2019

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Islande

They are right on top of it when you call. They came out and they were right on ti and had it fixed within a few days.

4 years ago

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Reply from First American Home Warranty

Islande, thank you for taking the time to leave this review.

Jun. 17th, 2019

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Steve Thousand Oaks, CA

First American Home Warranty is very responsive. I needed to replace the hot water heater and it was timely.

4 years ago

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Reply from First American Home Warranty

Steve, We appreciate you taking the time to leave us a review!

Nov. 18th, 2021

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Nancy McKeesport, PA

I had a problem with my dishwasher and I called and they took care of it right away. They handled it quickly.

4 years ago

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Reply from First American Home Warranty

Hi Nancy. We are so happy to hear that your dishwasher was repaired. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Brittney

We are three weeks without air conditioning and we are being told it will be at least 2 more weeks without in the hottest part of the year. They keep trying to fix things instead of replace unit. At this point it has gotten ridiculous and their customer service is terrible.

4 years ago

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Jeannie

Easy to use and always there for you! Repairs have always been fixed in timely manner.it gives me a lot of peace knowing I have this warranty.

4 years ago

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Reply from First American Home Warranty

Thank you Jeanie for your review.

Jun. 12th, 2019

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michelle

customer service is great; vendors could be better - don't trust vendors after plumber completely overcharged me for an addtl service

4 years ago

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Reply from First American Home Warranty

Thank you Michelle for your review.

Jun. 12th, 2019

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Anonymous

Great customer service - I just wish they covered more i.e. the studio above my garage even though it is a detatched garage

4 years ago

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Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Audry Wolff

Took too long to get my oven fixed. Part had to be ordered, but took an additional week to get service scheduled after part was received.

4 years ago

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Reply from First American Home Warranty

Hi Audry. Thank you for your review.

Jun. 4th, 2019

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star star star star star

Clara Vargas

Their customer service has been great. They've always been very courteous and understanding of our needs.

4 years ago

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Reply from First American Home Warranty

We appreciate your review, Clara.

Jun. 4th, 2019

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Gabriela

Customer service was quick and responsive on getting to my claims. Overall it was a good experience.

4 years ago

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Reply from First American Home Warranty

Hi Gabriela, thank you for your review.

Jun. 3rd, 2019

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Mary

They are the best, my experience has been the best. They came and fixed my washer and did a great job.

4 years ago

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Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 3rd, 2019

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Jason

It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

4 years ago

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Reply from First American Home Warranty

Thank you Jason for your review!

Jun. 3rd, 2019

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Gary

They get right with it and get it done. They do what they say they are going to do and everything is perfect.

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback, Gary!

Jun. 3rd, 2019

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Mavy Magna, UT

First American always gets a good company to work on the problem. The last time I called, the person came right away.

4 years ago

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Reply from First American Home Warranty

Thank you Mavy for your review.

Jun. 4th, 2019

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Anonymous Mountain View, CA

I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

4 years ago

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Reply from First American Home Warranty

We appreciate your review. Thank you!

Jun. 4th, 2019

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Van Columbia, SC

excellent service and communication. They allowed me to find my own repair company when one was not available

4 years ago

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Reply from First American Home Warranty

Thank you Van for your review!

May. 31st, 2019

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Teresa Manteca, CA

They have been nothing but helpful when needed and have solved the problems that have come up in a timely manner

4 years ago

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Reply from First American Home Warranty

Thank you Teresa for your review.

May. 31st, 2019

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Elaine Robbins Clinton, MS

Courteous, very professional, and follow up with the customer to make sure work was done in a timely manner

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback Elaine.

Jun. 4th, 2019

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Anonymous

About a month ago I made a call in and the agent helped me get the order in and the service was great.

4 years ago

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Reply from First American Home Warranty

Hello, we appreciate your review and look forward to servicing you again in the future.

May. 29th, 2019

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Barry

Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

4 years ago

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Reply from First American Home Warranty

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

May. 29th, 2019

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Jennifer

We love the great communication that we get from them. The service is done very quickly, and they do a great job.

4 years ago

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Reply from First American Home Warranty

Thank you Jennifer for your review.

May. 29th, 2019

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Cathy Spring, TX

Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.

4 years ago

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Reply from First American Home Warranty

Cathy, It is fantastic to hear that your issue was resolved promptly!

Oct. 18th, 2021

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Charles Aptos, CA

Like the service provided. I think that it is very beneficial. The response time is almost immediate.

4 years ago

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Reply from First American Home Warranty

Hi Charles. Thank you for your review.

May. 29th, 2019

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Kwentin

Someone was sent to our house to fix our water heater very quickly. Customer service is very prompt.

4 years ago

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Reply from First American Home Warranty

Hi Kwentin. Thank you for your feedback.

May. 29th, 2019

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T K Brentwood, CA

I put in a request to have my oven repaired, the first technician (Tri-Valley Repair), scheduled an appointment a week out. Exactly at the appointment time, he called and said his truck broke down. He set another appointment further out and by then I got COVID. I called well in advance that morning to inform and request a return call. I called several times and texted to avoid him wasting time to get here. I was so upset because I was so very ill and calling this guy to get a new appointment was just hard. He never returned my calls and texts. I wanted to set up an appointment because his appointments are booked so far out. I called First American Home Warranty (FHA) and complained, because by then it had been about 2 weeks. First American reassigned another company. The second technician walked in and took five minutes to tell me nothing was wrong and began to explain to me how an oven works and how to use my appliance! I was in shock since I am a 58 year old woman. He spoke down to me and treated me as a "dumb woman". He was sexist, rude and discriminating. I called First American again and told them my experience and they let it go into one ear and out the other. No apology for my bad experience and no mention as to any follow-up with this discriminating contractor. They sent out a third company and it was determined I needed a new sensor. By then, I had a broken oven for at least 6 weeks after my initial repair request. Well, now my refrigerator ice maker broke and they assigned to me the first guy who didn't show up (Tri-Valley Repair). He called set an appointment and never put it in the system. Fearing the same no show again and without putting the date in the system, no one would know he failed to appear. I called to request a different company and I was told that I can't request a different company and the service agent denied my request. I had asked to speak to a manager. "Manny" the manager, proceeded to tell me that only that assigned technician can request it to be reassigned. For the fact that I have previously asked him to be replaced, that I can't ask again. My prior request was a one-time courtesy. This guy doesn't show or return calls or put appointments in the system, what makes me think he will request a reassignment. However, I called the technician to request he do that and as expected, he ignored me. I called FAW again because it usually takes several calls to get the right thing to be done, magically I was reassigned to a different company. My original claim form had the make, model and serial number on it. The newly assigned technician arrived (now it's been 8 days since my claim). The guy walks in, looks at the refrigerator by opening the door and taking a picture of the model number went to his truck and gave me a service bulletin. He claimed he can't work on it because it's involved in a class action case in court. This technician should have looked at his work order (since he knew about the class action) and said that he receives several calls a month about these units. He should have informed FAW that he can't touch the unit prior to arrival. In fact, since FAW is a warranty company, they should have records of systems that can't be worked on. I called FAW and requested a refund of my $85 deductible and was immediately denied because he "showed up". He showed up to tell me he can't work on it. He knew it because he had the service bulletin on hand. I explained all the facts and was asked to email a copy of the notice that I was provided, which I did and was still denied. I hang up and call again ,because it takes several calls to get the right thing done. I spoke to (Airo) and he denied my request and proceed to say that he "showed up". He proceeded to talk over me and I had requested to speak to a supervisor. He responded that he will talk to his co-workers and I said no, I have already spoken to your co-workers. I asked him to transfer me, and he just spoke over me, ignoring my request. I asked him to just transfer me. He asked why and I said because I want you too and as a customer, I had that right. He told me that I had no reason to speak to a supervisor. I told him he doesn't have the right to determine that I have no right and that he needs to transfer me. I hung up and called again. I spoke to a manager and explained the situation. No apology for the treatment I had been given by (Airo) and how the tech knew about the class action and my work order had all the relevant information and they should have known as well. She said that the document I emailed was not even in my file. She proceeded to tell me she will call the tech and ask. Of course he will make an excuse because he wanted to get paid for his trip in spite of his knowledge of not being able to work on the unit. Needless to say, I filed a BBB complaint and have posted my story on every site I can find

9 months ago Edited June 12, 2023

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Reply from First American Home Warranty

Hello T.K. We will like to apologize for any delays or inconvenience you may have experienced during the handling of your claim. As a courtesy, we have agreed to refund your service call fee. You are to receive your refund within the next seven to ten business days.

Jun. 15th, 2023

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William Luebs Flower Mound, TX

My 3.0hp pool motor pump failed. Prior to failing, my filter pressure 22-24psi. WaterTex replaced the 3.0 with a 3.45hp, creating an over pressure of now 30psi. I begged to get an equal hp pump switched with same. THEY REFUSED. I hired a third party company to check out my system. HE ALSO SAID WAY WAY TOO MUCH PRESSURE. First American still refused. I paid $1,000 out of pocket for a compatible motor and even NEW CARTRIDGES. My new filter now has 21psi. First American again did not uphold their contract by replacing same for same. Sadly this company gets worse and worse every time I deal with them. One of First American’s contractors said I would probably be required TO DRAIN MY POOL, A POSSIBLE ACID WASH, but probably for sure a power wash after being drained. NONE OF THAT WAS REQUIRED AFTER CHEMICALS AND NEW CARTRIDGES WERE PURCHASED. In January, for example, my pool circuit board failed. Atop their covered list is CIRCUIT BOARDS, yet they went to fine print trying to explain why it was not covered. I actually sent their explanation with a copy to a third party who actually manufactures these boards. They said it was totally confusing. One cited “double talk” on how to escape covering this part. Their selected contractor I would have to pay $3900 to fix my problem, saying I would never find a replacement. My pool company found several easily. Not used it not on EBay as their surrogate contractor would be required.

10 months ago

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Reply from First American Home Warranty

Our records indicate you placed a claim on April 24,2023, for your pool spa not functioning properly. We dispatched independent contractor WaterTex Pool LLC to diagnose the failure. WaterTex Pool LLC reported the pool motor shorted, and the impeller screw broken off and recommended a replacement of the motor and impeller to resolve the failure. We authorized the replacement and replacement parts were ordered and WaterTex Pool LLC completed the replacement to resolve the failure.
On May 1,2023, you reached out to us advising the replacement unit was the wrong specification causing a high pressure on the system. We dispatched independent contractor Champion Pool Services to complete a second opinion diagnosis to confirm the reported failure was due to installation of a wrong unit.
Champion pool reported the size of the motor did not affect functionality and reported the green color of the pool was due to water chemistry as cyanuric acid. They also reported no issues with the filter as it appeared the filter had been cleaned recently. We advised you that no mechanical failure was reported, and we would not be changing motor as both independent contractors confirmed the size of the replacement motor did not affect the pools functionality.
We reached out this morning to discuss your claim and obtain your report provided by the contractor you had hired. However, there was no response.
We would like to review the diagnosis report provided by your contractor for further review and applicable coverage.
We hereby consider this claim pending receipt of your diagnosis report

May. 25th, 2023

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Traci Day Chattanooga, TN

I have been a customer of First American Home Warranty since 2013 when I bought my home and I have to say they have the worst customer service I have ever received from any company. It is a scam! I canceled my policy today effective immediately due to a complete lack of response from First American, as well as their contractors. First American Home Warranty's supposedly vetted contractors do not call or make appointments within the 24-48 hours that is given, First American does not service their customers or care if their customers contact them multiple times regarding issues with their providers, and First American's customer service representatives and supervisors have been nothing but completely and utterly rude on multiple occasions. I wish that I had every dollar I have spent paying for this non-existent service the past 10 years. I could have bought a new AC unit and had money left over to maintain other appliances within my household. DO NOT USE THIS COMPANY. They are borderline fraudulent and should not be recommended by any real estate agency that is worth anything. Save your money!!

10 months ago

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Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. May you please provide your contract/claim/work order number?

May. 16th, 2023

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Kelly Mustang, OK

Our fireplace issue has still yet to be resolved. The “service company” who came out on the call didn’t fix the shut on/off issue. When I called the company to reschedule a followup, they told me they only cover their work for 30 days and normally don’t mess with fireplaces. Called First American for assistance, spoke to Shelley C, who willing agreed to look into the issue but I’ve never heard back. Sent her the pictures, receipts, etc. as requested but no response. And this was back in February. My overall rating is low because I’m paying for services that aren’t being completed.

1 year ago

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SUSAN MI

I have been a customer since 2009. Since then, I have used this service lots of times, most recently, to replace my stove and hot water heater, when both could not be repaired and parts were obsolete!

1 year ago

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Reply from First American Home Warranty

Susan, Thanks so much for sharing your five star review with us! It is wonderful to know that we have been there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Jan. 27th, 2023