Name: First American Home Warranty
Rating: 3.7

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Verified Customer

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Jack Smith

Put claim in for fridge not working. Took the company 5 days before coming out.they showed in a car with no parts in it so now it's gonna be another 4 to 5 days to get fixed.

1 year ago

Reply from First American Home Warranty

Jack, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Verified Customer

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Elena Brettillo Northglenn, CO

The plu.mber you sent out has been here before and is very efficient and helpful with recommendations

1 year ago

Reply from First American Home Warranty

Elena, We are elated to hear that plumber was able to resolve your issue for you!

Sep. 8th, 2022

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Martin Thompson Knoxville, TN

The website is easy to navigate. Depending on the trade, it can take several days to see a technician. Work is done quickly and efficiently.

1 year ago

Reply from First American Home Warranty

Martin, We appreciate you taking the time to share your review with us!

Sep. 9th, 2022

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RICARDO GARCIA Santa Ana, CA

I just been helped out with a few services,they respond fast ,like the ac & plumbing. Now It works like new!

1 year ago

Reply from First American Home Warranty

Ricardo, Thank you for taking time to share your five star review with us! We are thrilled to hear that your issue has been resolved. We will continue to be here for you should you need us in the future.

Sep. 1st, 2022

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Verified Customer

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Helen Gilbert, AZ

Great customer service, great time repairs from the service company that were recommended by First za

1 year ago

Reply from First American Home Warranty

Helen, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 1st, 2022

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Billy John Harris Rockport, TX

they have always come through with what they promise. The only reason not a 5 star is it usually takes 3-4 days before someone comes out.

1 year ago

Reply from First American Home Warranty

Billy John Harris, We appreciate you taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 2nd, 2022

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Rosemarie Furnari Pearland, TX

I needed a plumber and reached out to First American. They sent my request to a plumber whose initial extimated time was between 8 and 12. That changed every half hour so I wasted an entire waiting for a company that never showed up.ted time would be between 8 and 12. That time changed every half hour after 12 and at 6 PM

1 year ago

Reply from First American Home Warranty

Hello Rosemarie,
We would like to apologize for any inconveniences and delays you have experienced during the handling of your claim. Upon review, you placed a claim for your toilet because you attempted a repair that was unsuccessful. Please be advised, there was no normal wear and tear failure which is what the home warranty contract covers. First American considers this claim closed.
Thank you.

Sep. 9th, 2022

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Jynell cowett Sand Springs, OK

Their repair companies they deal with seem to be very reputable & prompt in getting the problem fixed

1 year ago

Reply from First American Home Warranty

Jynell, Thank you for sharing your five star review with us!

Aug. 26th, 2022

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Danny R. Sugar Land, TX

very responsive when needed. Very easy to schedule service online. Prompt response. Good and clear communication

1 year ago

Reply from First American Home Warranty

Danny, Thank you for your review. It is great to know that you find it easy to submit a claim online! We’re glad you chose us and look forward to being here when you need us again.

Aug. 26th, 2022

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Gerry Zimmerman Larkspur, CO

My first experience on a claim found the staff person not willing to reimburse me for an equivilent A/Cnit to replace the one that had failed. Very disappointinig.unit

1 year ago

Reply from First American Home Warranty

Gerry, Thank you for sharing your review with us. It looks like our team was able to process the reimbursement for your claim. We hope the next time you may need us, you will give us another chance to meet your needs.

Aug. 26th, 2022

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Jimmie Holloway Murrieta, CA

Speed and efficienty. I really appreciate your speed of handling issues. However, I believe tha value is inequitable

1 year ago

Reply from First American Home Warranty

Jimmie, Thank you for sharing your review with us! It is great to know that our team has quickly resolved your issues for you. We will continue to be here for you should you need us in the future.

Aug. 12th, 2022

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Richard A Stumberg Anaheim, CA

Well I have not had to use it yet but I hope every thing goes well when I do.Folks seem to be nice enough,

1 year ago

Reply from First American Home Warranty

Richard, Thank you for your review. We look forward to being there for you, should you ever need us!

Aug. 11th, 2022

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Nancy Bigam Wesley Chapel, FL

Had a problem with my washing machine and they couldn't fix it so they got me a brand new one! Yippee.

1 year ago

Reply from First American Home Warranty

Nancy, We appreciate you taking a moment to share your review! It is wonderful to know that we were able to replace your washer for you. We will continue to be here for you should you need us in the future.

Aug. 12th, 2022

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KEVIN LI Monterey Park, CA

Wonderful experience. It's easy, quick response. Good job. We are very satisfied. We referred you to our friends

1 year ago

Reply from First American Home Warranty

So great to hear, Kevin, thank you!

Aug. 4th, 2022

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Regina Washington Ogden, UT

Every time I have submitted a claim, your staff has reacted immediately and professionally to resolve the issue.

1 year ago

Reply from First American Home Warranty

We are always here for you Regina! Thank you for your review.

Aug. 4th, 2022

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Sheldon M Shapiro Medford, OR

Had a hard time with the first person I talked to about my claim. She didn't understand what I was telling her, had to talk to a spervisor to get it right.

1 year ago

Reply from First American Home Warranty

Hello Sharon,

We would like to apologize for any inconveniences or delays you may have experienced during the handling of your claim.
Upon review, you stated one of the water leaks has been repaired and the other issue will be fixed tomorrow. As such, your claim is considered pending.

Thank you.

Aug. 16th, 2022

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Emilio Gonzalez Ocala, FL

I had some issues with my service and they listened and work out the issues I had, excellent customer service.

1 year ago

Reply from First American Home Warranty

Emilio, We appreciate you taking a moment to share your review with us!

Jul. 28th, 2022

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Patricia Nellis

We have heard great things about them, also family member used them and they were so helpful to resolve the situation

1 year ago

Reply from First American Home Warranty

Patricia, We’re grateful for your kind review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 19th, 2022

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ATTICUS T TAYLOR

Responsiveness and customer care is great. Staff is supportive, professional and caring. Regrettably, deductible and premiums have climbed.

1 year ago

Reply from First American Home Warranty

Atticus, Thank you for taking a moment to share your review with us. We will continue to be here for you should you need us in the future!

Jul. 20th, 2022

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Rob Middleton

They have been helpful in reducing the costs I incur if something happens to my home. The customer service has been friendly and helpful.

1 year ago

Reply from First American Home Warranty

Rob, Thank you for sharing your experience with us! We will continue to be here for you should you need us in the future.

Jul. 19th, 2022

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Robert Liberty, MO

Fast, fair and professional service. I am very please. Technician answered all of my questions and concerns

1 year ago

Reply from First American Home Warranty

Robert, Thank you for your review! It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Jul. 14th, 2022

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Bradford Beadle Glenside, PA

The people to the house do a good job. However your responce time for parts and service follow up is poor. Still waiting on my dish washer repair.

1 year ago

Reply from First American Home Warranty

We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Anthon Capshaw Oak Ridge, TN

Enjoy the service and it has helped tremendously. Easy to put claims and get work done and response time are good

1 year ago

Reply from First American Home Warranty

Anthon, We appreciate you taking the time to share your review with us!

Jul. 8th, 2022

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Patricia Lawrence Hillsboro, OR

My fridge died, they tried to repair, couldn't and replaced it with a new fridge of a different brand. I love it!

1 year ago

Reply from First American Home Warranty

Patricia, Thank you for sharing your review with us. We are thrilled to know that we were able to replace your appliance for you! We appreciate your continued trust in us.

Jul. 8th, 2022

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Irene Paz Fresno, CA

When wehave a problem with anything in our home it is an easy process to get someone to come out and fix the problem.

1 year ago

Reply from First American Home Warranty

Irene, Thank you for sharing your review with us. We look forward to providing you great service in the future!

Jul. 7th, 2022

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Verified Customer

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Jenni Kosse Colton, CA

They acted quickly. Took my concerns seriously and got me a new fridge for the cost of one service call.

1 year ago

Reply from First American Home Warranty

Jenni, We appreciate you taking the time to share your review with us. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jul. 8th, 2022

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Leanne Collier Weatherford, TX

Pretty good service, nice reps, no one is perfect but have had to chase answers down on several claims several times repeatedly.

1 year ago

Reply from First American Home Warranty

Leanne, Thank you for taking a moment to leave your review. We appreciate your patience with as we worked to resolve your claim and look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Molly Haro Willow Spring, NC

Terrible. It is so difficult to get a real person on the phone even when I ask for an agent over and over again. Its been 5 weeks and my AC is still not fixed. The contractor is ignoring me and wont take my calls, and YOU WONT DO ANYTHING ABOUT IT

1 year ago

Reply from First American Home Warranty

Hello Molly. Our records indicate you placed a claim on May 23, 2022, for your air conditioner indicating it is blowing hot air. First American dispatched independent contractor, 5 Star Mechanical HVAC Services, to diagnose the failure. The contractor reported the evaporator coil has an unrepairable leak and recommended replacement of the unit. First American authorized the replacement and ordered the equipment.

As of July 13, 2022, First American attempted to contact both the contractor and you and is awaiting responses. First American apologizes for any inconveniences you have experienced during the handling of your claim.

Please be advised, First American considers this claim open and pending.

Jul. 13th, 2022

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Sandeep San Ramon, CA

Promptness, and polite. Every time we call they make a bad situation good for us. It is a pleasure when a company cares as much as you do.

1 year ago

Reply from First American Home Warranty

Sandeep, We appreciate you taking the time to share your review with us! It is wonderful to know that we were able to be there for you when you most needed it.

Jul. 1st, 2022

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Marinell deGraffenreid Burleson, TX

Price is good , service was excellent ! Everything went well and I'm very happy with the fix my toilet

1 year ago

Reply from First American Home Warranty

Marinell, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Jun. 23rd, 2022

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Yvonne Hudson-Harmon Oakland, CA

They ultimately get the job done. There were several delays with our last claim but understood service companies were also slow to respond.

1 year ago

Reply from First American Home Warranty

Yvonne, Thank you for sharing your review with us. We apologize that this took longer than anticipated and truly appreciate your patience with the contractor as they worked through their appointments. We look forward to being there for you, should you ever need us again!

Jun. 24th, 2022

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Dr Guifo Los Gatos, CA

Had domething fixed and broke s week later w severe flooded kitchen. Persin who came second time couldn't speak English. Was very nice but could not answer my qyedtiiin

1 year ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided. Can you please provide us with your claim number and we can look into this further?

Jun. 24th, 2022

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Dwight Garner Twentynine Palms, CA

They are quick to respond to your service needs, but the actual contractors that provide the service can sometimes be slow at providing the repair.

1 year ago

Reply from First American Home Warranty

Dwight, Thank you for sharing your review with us! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Georgia R Boswell Winchester, VA

Was a little mix up as to urgency. Then repair man came after repair was made by appliance guy had done the job due to my urgent request.

1 year ago

Reply from First American Home Warranty

Georgia, We appreciate you taking a moment to share your review!

Jun. 24th, 2022

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John Couture Sugar Land, TX

Ease of reporting an issue; mostly easy to get contractor; ease of payment; some contractors are not timely nor quality

1 year ago

Reply from First American Home Warranty

John, Thank you for taking time to share your review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jun. 24th, 2022

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Shannon Chesney Sisters, OR

Love the company - love the insurance for my home that homeowners insurance does not cover, has saved us a lot of money

1 year ago

Reply from First American Home Warranty

Shannon, We appreciate you taking the time to share your review with us. It is great to know that we have been able to be there for you when you most needed it!

Jun. 9th, 2022

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Greg Steckman Wildomar, CA

We had coins fall into our washer unbeknown to us, under the drum that caused a need for repairs. The warranety would not cover the repair.

1 year ago

Reply from First American Home Warranty

Greg, Thank you for your review! We look forward to being there for you, should you ever need us again.

Jun. 10th, 2022

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Deborah R Campbell Las Cruces, NM

The only time I've used them, they were efficient and responsive, unlike a competitor I've used in the past.

1 year ago

Reply from First American Home Warranty

Deborah, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jun. 2nd, 2022

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audrey miller luft Broken Arrow, OK

they have done what they said and and have always sent wonderful repair people when we have needed one.

1 year ago

Reply from First American Home Warranty

Audrey, We appreciate you taking the time to share your review with us. It is wonderful to know that you had a five star experience!

Jun. 2nd, 2022

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Lori Muir Suisun City, CA

Done efficiently and quickly ..appreciate the professionalism..very conscious of covid and practiced safety measures

1 year ago

Reply from First American Home Warranty

Lori, Thank you for taking a moment to leave your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

Jun. 2nd, 2022

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Regina Pomerantz Woodland Hills, CA

Contractor knew what was wrong as soon as I told him the problem I was having with the air conditioner

1 year ago

Reply from First American Home Warranty

Regina, Thank you for letting us know what a great job the team did while servicing your air conditioner. We look forward to providing you great service in the future!

Jun. 2nd, 2022

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Joe Bussey Yorktown, VA

Not always the quickest repairs or replacements. Sometimes the service people that come out aren't always the most competent.

1 year ago

Reply from First American Home Warranty

Joe, Thank you for sharing your feedback with us!

Jun. 2nd, 2022

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Ira Redfearn El Paso, TX

They took care of a really bad situation. Helped return a bad unit expeditiously and got a new one quickly

1 year ago

Reply from First American Home Warranty

Ira, We appreciate you taking a moment to share your review with us. We will continue to be here for you should you need us in the future!

May. 24th, 2022

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Kimberly Hoeppner Charleston, WV

Overall, they have been awesome with connecting me to professional service to help maintain our new home!

1 year ago

Reply from First American Home Warranty

Kimberly, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

May. 12th, 2022

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MICHAEL LOWRY Birmingham, AL

Very prompt and good service .They seem to care about there customer.They have replable service providers.

1 year ago

Reply from First American Home Warranty

Michael, Thanks so much for sharing your great feedback with us regarding your recent service! We look forward to being there for you, should you ever need us again.

May. 12th, 2022

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Dorothy Bida-Silver Roseville, CA

did not cover an item that I believe should have been, as per the booklet that lists all the items covered. Also, sometimes the quality of the service companies is not the best.

1 year ago

Reply from First American Home Warranty

Dorothy, Thank you for your comments. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. We can certainly go over this with you and answer additional any questions you may have. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 5th, 2022

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Cary McDonald Bixby, OK

Used them for water heater repair recently & their contractor was Hudgins plumbing, who fixed the problem fast!

1 year ago

Reply from First American Home Warranty

Cary, Thank you for your review! It is wonderful to know that we were able to resolve your issue for you. We look forward to providing you great service in the future.

May. 5th, 2022

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Edna Bussell Corryton, TN

When I set up a claim they tell me who the company coming out to fix my problem and the date and time frame.

1 year ago

Reply from First American Home Warranty

Edna, We appreciate you taking the time to share your five star experience with us!

Apr. 28th, 2022

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virginia lee mcgee Leavenworth, KS

every time i've had an issue they responded quickly and issues were resolved professionally and fast.

2 years ago

Reply from First American Home Warranty

Virginia, Thank you for leaving us a five star review!

Apr. 21st, 2022

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Denise KILLEN Maple Valley, WA

I have filed one claim and it was fast, efficient and a no brainer! First American took care of everything!

2 years ago

Reply from First American Home Warranty

Denise, Thanks so much for taking the time to share your experience with us!

Apr. 21st, 2022