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First American Home Warranty

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3,055 User Reviews

7.4

Overall Score

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Barry Boise, ID

Totally professional!! They evaluated the problem with my hot water heater and replaced it the next day.

1 year ago

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Reply from First American Home Warranty

Hi Barry. Thank you for your feedback. Have a great day.

May. 8th, 2020

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star star star star star

Charles Spencer Atlanta, GA

Great customer services with good peoples that work for them good customer services with them as well

1 year ago

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Reply from First American Home Warranty

Hi Charles, thank you for your feedback. Have a great day.

May. 8th, 2020

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star star star star star

Karen Fenton, MI

Easy to get issue taken care of, I can contact my own contractor and it is a good price to pay for peace of mind

1 year ago

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Reply from First American Home Warranty

Hi Karen. Thank you for your feedback. Have a great day.

May. 8th, 2020

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star star star star star

Anna Doughty Henderson, NV

When my fridge broke they where here the next day and my a/c also. I have nothing but praise for them.

1 year ago

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Reply from First American Home Warranty

Hi Anna, thank you so much for your feedback. Have a great day.

May. 8th, 2020

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Donna Williamson Phoenix, AZ

They are good but I've had them replace appliances instead of letting me purchase them outright and they are not quality products

1 year ago

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Reply from First American Home Warranty

Hi Donna. We do thank you for your feedback and understand your concern. We will replace items that match efficiency, similar features and capacity. All of which is provided in the contract. If ever a replacement is not up to your standards, we will provide a cash payment. Thank you.

May. 8th, 2020

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James Person Conroe, TX

We have been amazed at how well FAHW has taken care of us over the past 20 years! Excellent service each time!

1 year ago

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Reply from First American Home Warranty

Thank you James, for your feedback and for your continued business over the past 20 years. Have a wonderful day.

Apr. 27th, 2020

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Victor Francisco Alcocer Corpus Christi, TX

The warranty allows contractors to only replace parts until equipment no longer works. Not always the most energy efficient nor economical outcome for the customer.

1 year ago

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Reply from First American Home Warranty

Thank you Victor, we appreciate your feedback as we are always looking for ways to better our company and your feedback is a valuable part of that process. Have a great day.

Apr. 9th, 2020

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Amado Pantoja Hemet, CA

good service i had problems with the air conditioning and with my boiler later they fixed for me without any problem

1 year ago

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Reply from First American Home Warranty

Hello Amado. We are happy to hear the repairs on your air conditioner and boiler were completed timely. We appreciate your feedback. Have a great day.

Apr. 9th, 2020

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Mike

The policy is good, but you must be very careful not to do anthing that would make the repair person call First American and not be covered.

1 year ago

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Reply from First American Home Warranty

Hello Mike. We appreciate your feedback. Have a great day.

Apr. 6th, 2020

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star star star star star

Mary Ann Fontes

I've used them in the past, had no problems. Tried some other company and came back First American.

1 year ago

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Reply from First American Home Warranty

Hello Mary Ann. We are happy to have you back and look forward to servicing you in the future. Thank you for your review. Have a great day.

Apr. 6th, 2020

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star star star star star

Debra Harris

Always on when you need they Find good contractors response back when needed and prices are compatible

1 year ago

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Reply from First American Home Warranty

Hello Debra. Thank you for your review. Have a great day.

Apr. 6th, 2020

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Erwn W. Rugendorff

It is a reliable company, replying well understandable to questions on phone, never had a problem with this company.

1 year ago

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Reply from First American Home Warranty

Hello Erwn. Thank you for your feedback. Have a great day.

Apr. 2nd, 2020

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Oscar Lawson

First American Home Warranty very customer centric & more concerned with serving the public. I like that.

1 year ago

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Reply from First American Home Warranty

Hello Oscar. Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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star star star star star

cynthia Nelson

Very good company & they get the job done. Their contractors are excellent & customer service is easy to use

1 year ago

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Reply from First American Home Warranty

Hi Cynthia. We are happy to hear you are satisfied with our service. Thank you for your feedback and review. Have a great day.

Apr. 1st, 2020

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Leonard

they have always been very prompt and fair. I've had them for several years and never had any problems.

1 year ago

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Reply from First American Home Warranty

Thank you Leonard, for your feedback and review. Have a great day.

Apr. 1st, 2020

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Gordon Fykes

Speed of customer service and the professionalism of the Technicians they send to solve the problem.

1 year ago

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Reply from First American Home Warranty

Hello Gordon. We appreciate your feedback. Thank you and have a great day.

Mar. 19th, 2020

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Linda

Despite major appliance break downs, once not repairable, they worked well to help me cash out and buy locally.

1 year ago

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Reply from First American Home Warranty

Hello Linda. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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Mary Jo Hooper Hanford, CA

Simple I called them for a water heater issue and the verdict is it needed routine maintenance. I bought the house 4 years ago, the water heater is 30 years old. Routine maintenance is a grossly ignorant claim on the part of First American. I pay my premiums and the company is negligent. I will not be continuing my policy.

1 year ago

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Carla Simi Valley, CA

Have taken care of us for years. We have used many times and are repairs or replacements are handled.

1 year ago

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Reply from First American Home Warranty

Hi Carla. Thank you for the feedback. Have a great day.

Mar. 4th, 2020

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Peter Wright

First American is very good spoiled only by the length of time it takes to make first contact with the service provider.

1 year ago

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Reply from First American Home Warranty

Thank you Peter for your review.

Feb. 27th, 2020

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Koyton

Only used once and was pleased with the service. I haven't had it long enough for any services rendered to cover membership cost.

1 year ago

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Reply from First American Home Warranty

We are happy to hear that you were pleased with the service provided, Koyton. Thank you for your review.

Feb. 4th, 2020

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Andy Black

We have had long waits and poor repair people previously, but this time, everything was done well with a really good repair person

1 year ago

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Reply from First American Home Warranty

Thank you for your review, Andy. We appreciate it.

Jan. 24th, 2020

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Andrea Hodge

I had a bad experience a few years ago where one of your vendors sent a sales person instead of a try repairman. He sold me a new system turns out I didn't need.

2 years ago

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Reply from First American Home Warranty

Hi Andrea. We are very sorry that this was your experience and wish this was brought to our attention.

Jan. 17th, 2020

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star star star star star

Janice Carey

At my first claim--they reacted immediately with great outcome and checked back to make sure things went well

2 years ago

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Reply from First American Home Warranty

Hi Janice. Thank you for your feedback. We are pleased to hear that your needs were met.

Jan. 17th, 2020

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Kristen

Would give 5 but had a miscommunication that cost me 2 weeks without my dryer. Once mistake was realized it was promptly corrected.

2 years ago

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Reply from First American Home Warranty

Hello Kristen, we are sorry to hear there was a miscommunication regarding your clothes dryer, but glad that it was resolved.

Dec. 4th, 2019

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star star star star star

James colvin

Very courteous and very knowledgeable. Rep was new what he was doing and completed the job quickly!

2 years ago

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Reply from First American Home Warranty

Thank you James for your feedback.

Dec. 4th, 2019

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Kristy Brehm

The ease of setting up service requests on-line, pre-paying the service fee and promptness of repairs.

2 years ago

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Reply from First American Home Warranty

Thank you Kristy for your review.

Oct. 24th, 2019

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star star star star star

Janet m Dalkowski

Have always helped me right away always very professional and polite willing to go behind the call of duty!

2 years ago

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Reply from First American Home Warranty

Great to hear, Janet! We look forward to service you again in the future.

Oct. 24th, 2019

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Patricia Fisher Saint Albans, WV

Couldn't get the website to work so I called to get a work order started. Person I talked with helped me get things going!

2 years ago

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Reply from First American Home Warranty

Hi Patricia, we appreciate your feedback.

Oct. 24th, 2019

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star star star star star

Louise Branscomb Lonoke, AR

Timeliness to processing claims. Ease of submitting claims. Qualified professionals used to complete jobs.

2 years ago

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Reply from First American Home Warranty

Thank you Louise for your feedback.

Oct. 24th, 2019

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RON SERAB

YOU DROPPED THE BALL, I'VE BEEN WAITING FOR 2 WEEKS FOR A DRYER REPLACEMENT AND NOW IT SEEMS THE ORDER WAS CANCELED BECAUSE DEALER WILL NOT DELIVER TO MESQUITE, NV. NO ONE BOTHERED TO CORRECT THIS OR CALL ME TO TELL ME THE SITUATION....

2 years ago

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Betsy Burris

They are prompt, fair and reliable.We've avoided a few expensive repair bills by using their service.

2 years ago

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Reply from First American Home Warranty

Great to hear, Betsy. Thank you for your review.

Oct. 24th, 2019

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June

They are prompt in addressing any and all concerns I have and have for the most part sent good persons.

2 years ago

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Reply from First American Home Warranty

Thank you June.

Oct. 24th, 2019

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Angie

because they took care of prombem before it got real bad, I was on vacation, such a relief, thank you!

2 years ago

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Reply from First American Home Warranty

Glad to hear it was repaired, Angie! Thank you.

Oct. 24th, 2019

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Diane

I have used First America Home Warranty a couple of times now and have been very impressed with the service

2 years ago

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Reply from First American Home Warranty

Thank you Diane for your review.

Oct. 24th, 2019

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Jill Flagstaff, AZ

Easy to file a claim. The electrical contractor that was assigned to us was quick and friendly when performing the work required.

2 years ago

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Reply from First American Home Warranty

Thank you for your review Jill.

Oct. 2nd, 2019

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LEONARD BARRAZA Moorpark, CA

they listen and do there best to take care of your needs and make sure you are satisfied with service

2 years ago

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Reply from First American Home Warranty

Yes we do, Leonard. Thank you for choosing First American!

Oct. 2nd, 2019

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Minoka Hicks Durham, NC

Quick scheduling and excellent service. We have never had any problems getting things fixed in our home

2 years ago

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Reply from First American Home Warranty

We appreciate your review Minoka!

Oct. 2nd, 2019

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Gerry

Easy to work with. Very good service. Seem to vet service providers so you get good service from them.

2 years ago

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Reply from First American Home Warranty

Thank you for your review, Gerry.

Sep. 25th, 2019

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Dan

Website is easy to use. They are pretty responsive to requests. A little expensive, but worth it, I think.

2 years ago

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Reply from First American Home Warranty

Thank you Dan for your review.

Sep. 25th, 2019

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jun zhu

based on my recent service call, we get service as soon as we want and recall also works as expected

2 years ago

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Reply from First American Home Warranty

Thank you for your review Jun.

Sep. 25th, 2019

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star star star star star

Natleen

Very good service and fast and easy to set up service with a contractor the same day for them to com

2 years ago

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Reply from First American Home Warranty

Hi Natleen. thank you for your review.

Sep. 25th, 2019

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star star star star star

Tom Adkins

First American comes through always and in a timely manner. Good response for the Price and Good Products.

2 years ago

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Reply from First American Home Warranty

Thank you for your review Tom, we appreciate it.

Sep. 25th, 2019

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Anonymous

First American has excellent service. We needed to repair the refrigerator and I was very pleased with the service.

2 years ago

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Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

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star star star star star

anonymous

My realtor recommended them. Everyone is very friendly and they are very quick. They send someone out immediately.

2 years ago

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Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Mina

Excellent professional service. They heard me and responded to me and they did come out and take care of the issue.

2 years ago

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Reply from First American Home Warranty

Thank you Mina for your review.

Sep. 18th, 2019

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Joy

Quick response time and excellent companies that are chosen to do service. Have never been disappointed.

2 years ago

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Reply from First American Home Warranty

Great to hear, Joy. Thank you for your review.

Sep. 3rd, 2019

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AJ

Poor quality technicians sent to the home and lack necessary knowledge or skills to makes necessary repairs and require multiple visits or they cant tell the difference between normal wear and tear versus breakage

2 years ago

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anthony blanchard

excellent service and time on claim in a timely manner the service person called me back the same day

2 years ago

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Reply from First American Home Warranty

Thank you Anthony for your review.

Aug. 29th, 2019

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dennis

The issue was completely promptly. The tech was on time. Made sure the problem was completely resolved.

2 years ago

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Reply from First American Home Warranty

Thank you for your review Dennis. We look forward to servicing you again in the future.

Aug. 19th, 2019