First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.5
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1,107 Reviews

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Steve
May 30th, 2019 Corona del Mar, CA DETAILS
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Pool heater broke and repair contractor took care of the problem as agreed for $75 fee. Worked out great

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Reply from First American Home Warranty

May 31, 2019

Hi Steve. We are glad to hear that your pool heater was repaired. Thank you for choosing First American.

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Marie
May 30th, 2019 Henderson, NV DETAILS
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Quick to respond and fix the problem. Neat-clean-professional!

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Reply from First American Home Warranty

May 31, 2019

Hi Marie. Thank you for your review.

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Ed
May 30th, 2019 Las Vegas, NV DETAILS
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Our pool equipment displayed an error code. We informed the service company when they contacted us to schedule the call what the error code was. The service provider arrived looked at the error display and told us it wasn't covered and we owed the service charge. They knew it wasn't covered before they came out what a scam. First American says we still owe them the service charge even though their provider is clearly dishonest.

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Christian
May 30th, 2019 Queen Creek, AZ DETAILS
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Biggest waste of money. We have attempted 3 claims, all 3 times were denied because their contractor said its not a problem. We got second third and fourth opinions and the consensus was it was a problem. We have had to pay out of pocket for a new washer and dryer, a new HVAC and now to fix major plumbing issues. It has been impossible to get any service with them and we get stuck paying their service fee each time.

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GMS
May 30th, 2019 Johnson City, TN DETAILS
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They do not replace items that break even if they are under warranty.

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Julia
May 30th, 2019 Phoenix, AZ DETAILS
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I had a terrible experience with First American. Their system frequently drops calls, their customer service representatives told me multiple conflicting things about coverage (and exceptions to it), and the contractors they have partnered with are just as unresponsive. I never write reviews, but after a month of back-and-forth and literally the worst customer service I have ever experienced, I want to make it clear to anyone looking for a home warranty--do yourself a huge favor and look elsewhere.

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Androw
May 29th, 2019 DETAILS
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They've done a pretty good job. I have had a couple of instances where I've used it for the pool and spa. We called First American to come and check it out and they sent a contractor over. The first time I wasn't very happy because the contractor didn't return the call within three days and it was an emergency as far as I was concerned. The hot water heater went out on one but the other two times have been good.

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Reply from First American Home Warranty

May 29, 2019

Thank you Androw for your review.

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Rita
May 29th, 2019 DETAILS
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They did their job and they did it quickly. When our stove went out, they had to get a new one and had it done in six weeks.

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Reply from First American Home Warranty

May 29, 2019

Hello Rita. Thank you for your review. We look forward to servicing you again in the future.

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Irma
May 29th, 2019 DETAILS
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I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

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Reply from First American Home Warranty

May 29, 2019

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

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Anonymous
May 29th, 2019 DETAILS
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With electrical plumbing, they cover everything and that's very good. They don't give you any problems. First American Home Warranty is top notch. I would definitely recommend them to anybody. I've been a customer of theirs for the past fourteen years.

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Reply from First American Home Warranty

May 29, 2019

Hello, we appreciate your feedback. and thank you for choosing First American as your home warranty provider. We look forward to servicing you again in the future.

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Frank
May 29th, 2019 DETAILS
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They've been responsive to my requests. Recently I had a pool pump begin to die and I called them and it was fixed within a week and replaced a brand new unit in one visit. It was a good experience. They have been responsive and quick in their service.

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Pam
May 29th, 2019 DETAILS
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When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

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Reply from First American Home Warranty

May 29, 2019

Thank you Pam for your review.

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Robin
May 29th, 2019 DETAILS
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There was somebody to talk to you about a problem with the exception of after hours. First American gave me a name of a guy and they were supposed to contact me. When they didn't contact me I went ahead and called them and made arrangements for them to come out.

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Reply from First American Home Warranty

May 29, 2019

Hi Robin, we appreciate your feedback. Thank you for choosing First American!

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Randy
May 29th, 2019 DETAILS
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Sometimes they can't understand me and it's really difficult. Sometimes we have to have the contractors come back out.

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Reply from First American Home Warranty

May 29, 2019

Hi Randy. Thank you for your feedback.

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Donna
May 29th, 2019 DETAILS
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They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

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Reply from First American Home Warranty

May 29, 2019

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

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Carla
May 29th, 2019 DETAILS
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They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

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Reply from First American Home Warranty

May 29, 2019

We appreciate your review, Carla.

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Debra
May 29th, 2019 DETAILS
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Our freezer died and they fixed it. They did their job.

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Reply from First American Home Warranty

May 29, 2019

Hi Debra, thank you for your review and for choosing First American.

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Ricky
May 29th, 2019 DETAILS
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They are always there. When I called them, they would answer my questions.

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Reply from First American Home Warranty

May 29, 2019

Thank you Ricky for your review.

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Anonymous
May 29th, 2019 DETAILS
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About a month ago I made a call in and the agent helped me get the order in and the service was great.

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Reply from First American Home Warranty

May 29, 2019

Hello, we appreciate your review and look forward to servicing you again in the future.

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Maria
May 29th, 2019 DETAILS
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They've been very reliable when we have a problem. They always find a solution. They understand my needs. I had some problems so I called and they send someone right away and fixed the problem. They need to be careful choosing vendors because there's some vendors out there that are not very honest.

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Reply from First American Home Warranty

May 29, 2019

We appreciate your feedback Maria, thank you.

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Anne
May 29th, 2019 DETAILS
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When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

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Reply from First American Home Warranty

May 29, 2019

Hi Anne. We appreciate your review. Thank you.

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Lloyd
May 29th, 2019 DETAILS
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I've used it several times recently and it's worked out fine.

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Reply from First American Home Warranty

May 29, 2019

Thank you Lloyd for your review.

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John
May 29th, 2019 DETAILS
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They always take care of everything. I have a plumbing leak and within a few days they fixed the leak. It's just great to take care of it very quickly.

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Reply from First American Home Warranty

May 29, 2019

Thank you John for your review.

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Anonymous
May 29th, 2019 DETAILS
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I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

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Reply from First American Home Warranty

May 29, 2019

Hello. We appreciate your feedback and thank you for choosing First American.

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Elisa
May 29th, 2019 DETAILS
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They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

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Reply from First American Home Warranty

May 29, 2019

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

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Danny
May 29th, 2019 DETAILS
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I have used the warranty several times. We had to have a ceiling fan replaced that was no longer working. The technician was there right away and took care of it. I am very pleased, no complaints at all.

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Reply from First American Home Warranty

May 29, 2019

Thank you Danny for your review.

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Karla
May 29th, 2019 DETAILS
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They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

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Reply from First American Home Warranty

May 29, 2019

Hi Karla. We appreciate your feedback, thank you.

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Joyce
May 29th, 2019 DETAILS
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We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

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Reply from First American Home Warranty

May 29, 2019

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

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Anonymous
May 29th, 2019 DETAILS
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My toiled was clogged and I just put it on the website and it was rally easy. Someone ggot back to me within a day and came over and fixed it. It was easy to make the booking and they came promptly and fixed the problem.

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Reply from First American Home Warranty

May 29, 2019

Thank you for your review, we appreciate it.

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Julianna
May 29th, 2019 DETAILS
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Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

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Reply from First American Home Warranty

May 29, 2019

Hi Julianna. Thank you for your review.

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Anonymous
May 29th, 2019 DETAILS
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Sometimes they're very good and sometimes they're not. One time my refridgerator didn't work and I called them and they said they weren't going to do anything about it. Sometimes they don't think that it's not working. I just wish they didn't give home owners a bad time

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Barry
May 29th, 2019 DETAILS
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Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

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Reply from First American Home Warranty

May 29, 2019

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

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June
May 29th, 2019 DETAILS
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I had to have a plumber out and they were prepared for what they came out for.

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Reply from First American Home Warranty

May 29, 2019

Thank you June for your review.

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Bruce
May 29th, 2019 DETAILS
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It's easy to communicate with them and they provide excellent customer service. We had a furnace failure and we got the new furnace.

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Reply from First American Home Warranty

May 29, 2019

Hi Bruce. Thank you for your review. We are happy to hear that your furnace was replaced. Thank you for choosing First American.

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N
May 29th, 2019 DETAILS
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They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

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Reply from First American Home Warranty

May 29, 2019

Hello N. Thank you for your feedback.

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A
May 29th, 2019 DETAILS
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I had something break down and they were able to give me money to have it replaced.

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Reply from First American Home Warranty

May 29, 2019

Hi A. Thank you for your review.

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Anonymous
May 29th, 2019 DETAILS
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They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

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Reply from First American Home Warranty

May 29, 2019

Hello, thank you for your review. We appreciate it.

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Matthew
May 29th, 2019 DETAILS
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I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

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Reply from First American Home Warranty

May 29, 2019

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

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Anonymous
May 29th, 2019 DETAILS
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I use it mostly for my air conditioning repair but for some appliances like the water heater and dishwasher. The service is good but sometimes the contractors have no background. I wish they would streamline their relationship with their contractors and make them as reliable as First American Home because some of them aren't reliable.

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Reply from First American Home Warranty

May 29, 2019

Hi, thank you for your feedback. We will definitely review this. Can you please provide us with your claim number so we can review this?

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Lucy
May 29th, 2019 DETAILS
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I wish I had one rep to follow up with me with my issues. Every time I call, I am talking to someone new and I'm having to explain myself again and it's very stressful and frustrating. It's all been difficult.

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Silvers
May 29th, 2019 DETAILS
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They always perform like I've asked them to so far. I needed my pool filter fixed and they came out and fixed it. They've been timely.

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Reply from First American Home Warranty

May 29, 2019

Hi Silvers. We are glad to hear your pool filter was repaired. Thank you for your review, we appreciate it.

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Bill
May 29th, 2019 DETAILS
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I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

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Dennis
May 29th, 2019 DETAILS
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I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

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Reply from First American Home Warranty

May 29, 2019

Thank you Dennis for your feedback.

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Martin
May 29th, 2019 Canyon Country, CA

The service that was provided was good. It was very prompt and efficient, but my wall paint was damaged a little when my dryer had to be replaced. They are a very trustworthy company.

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Jennifer
May 29th, 2019 DETAILS
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We love the great communication that we get from them. The service is done very quickly, and they do a great job.

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Reply from First American Home Warranty

May 29, 2019

Thank you Jennifer for your review.

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Bailey
May 29th, 2019 DETAILS
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They are a very responsive company, and do a great job at finding someone to fix any issue that you may have. Customer service is very knowledgeable and are able to provide the best person for the job.

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Reply from First American Home Warranty

May 29, 2019

Thank you for your review Bailey.

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Alex
May 29th, 2019 DETAILS
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Not everything in our house was covered under warranty, and so we have had some issues navigating that. But we've used the warranty multiple times for an issue with our dryer and I would say they're always there to take care of what's needed.

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Reply from First American Home Warranty

May 29, 2019

Thank you Alex for providing us with your feedback. We appreciate it.

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Argelio
May 29th, 2019 DETAILS
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First America Home Warranty is very helpful every time I call them. The day after I called them, a plumber was at my house. The service is very quick.

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Sharlet
May 29th, 2019 Cordova, TN DETAILS
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Service is reliable. When I needed help with my basement, they sent someone over to help.

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Cathy
May 29th, 2019 Spring, TX DETAILS
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Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.