First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.7
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1,633 Reviews

Review Breakdown

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5

August 10th, 2019 Bakersfield, CA DETAILS arrow_drop_down
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Courteous and quick responses. One of our locks broke I called yesterday and the locksmith came over today right at the appointment time.

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5

August 10th, 2019 Boerne, TX DETAILS arrow_drop_down
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We had the AC go out in our guesthouse. I called and within forty eight hours they were out here replacing the unit. Everybody's gotten back very quickly and resolved any problems.

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Reply from First American Home Warranty

Aug 14, 2019

Thank you Don for your review.

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5

August 10th, 2019 Riverside, CA DETAILS arrow_drop_down
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They are hard to get in touch with to talk to somebody but they follow up very well.

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Reply from First American Home Warranty

Aug 14, 2019

Thank you Donald for your review.

Verified Customer

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J

August 8th, 2019 Simpsonville, SC DETAILS arrow_drop_down
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The previous owners of the house we bought had First American so we have it. I find them to be very efficient with quick turn around service and they are easy to work with.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you J for your review!

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Anonymous

August 8th, 2019 Montclair, CA DETAILS arrow_drop_down
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I have used it a number of times. They got the problems fixed and I haven't had any problems afterwards. They use independent companies that they hire to do different things and most of the time they get it done right away. I'll probably continue to be with them for awhile because I live alone and I can't fix everything myself. I have recommended it to a number of my friends and coworkers already.

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Reply from First American Home Warranty

Aug 09, 2019

We appreciate your review and thank you for choosing First American.

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Carol

August 8th, 2019 Hollywood, FL DETAILS arrow_drop_down
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Knowledgeable and easy to contact. I had a leak under my sink and they sent somebody out in a couple of days. A few week prior we used them for our air conditioning issue and the contractor tried to rip us off four hundred dollars and there was nothing First American could do.

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Reply from First American Home Warranty

Aug 09, 2019

Hi Carol. Thank you for your feedback and we are glad to hear your plumbing claim was resolved. However, for your air conditioning claim, can you please provide us with your claim number so that we may look into this?

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Jeff

August 8th, 2019 DETAILS arrow_drop_down
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I had them in the past and they've always treated me well. They always take care of my problems. I recently had a four year old refrigerator stop working and the technician came out and they took care of the problem neatly and ordered me a replacement.

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Reply from First American Home Warranty

Aug 09, 2019

Hello Jeff. We appreciate your review and happy to hear your refrigerator was replaced. Thank you for choosing First American!

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Brenda

August 8th, 2019 Hattiesburg, MS DETAILS arrow_drop_down
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I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Brenda for taking the time to provide us with your feedback!

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Anonymous

August 8th, 2019 North Las Vegas, NV DETAILS arrow_drop_down
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If something serious happens then the monthly cost will pay for itself. The dishwasher had a defective part and the contractor came and as did a plumber and the part was replaced.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you for your review.

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Judith

August 8th, 2019 Ventura, CA DETAILS arrow_drop_down
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First American Home Warranty is excellent. I had them out three weeks ago and it was fine. the guy came right over and fixed what needed to be fixed and then left. It was a piece of cake.

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Reply from First American Home Warranty

Aug 09, 2019

Hello Judith, we appreciate your review.

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Linda

August 8th, 2019 Concord, CA DETAILS arrow_drop_down
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Customer support is very prompt and they provide good service.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Linda for your review.

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Jonathan

August 8th, 2019 Rocky Mount, NC DETAILS arrow_drop_down
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Every time I use them, they send somebody right away to fix whatever the problem was.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Jonathan for your review.

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Mary

August 8th, 2019 Conway, AR DETAILS arrow_drop_down
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The only complaint I have it that they often send different companies and that is a little difficult. Other than that, it is easy to use, I've used it every year.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Mary for your review, we appreciate it.

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Flora

August 8th, 2019 Somerset, CA DETAILS arrow_drop_down
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It's very efficient, I'm pleased with them. They respond rapidly and I don't have any problems. They are able to fix things, no questions asked.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Flora for your feedback, we look forward to servicing you again.

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Anonymous

August 8th, 2019 Los Angeles, CA DETAILS arrow_drop_down
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Just recently my washing machine stopped working and I had someone out here within a couple of days and they were able to fix it with the parts they had on hand even though it is a very old washing machine.

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Reply from First American Home Warranty

Aug 09, 2019

Glad to hear your clothes washer was repaired. Thank you for your review.

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Ofelia

August 8th, 2019 McAllen, TX DETAILS arrow_drop_down
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Vry trustworthy...they always answer me right away when I call and they text and call me to tell me who they are going to send. I am very pleased with their response. They're very helpful and they choose good people to repair appliances.

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Reply from First American Home Warranty

Aug 09, 2019

We appreciate you taking the time Ofelia to provide us with your review. Thank you for choosing First American!

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Marva

August 8th, 2019 Glendora, CA DETAILS arrow_drop_down
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We've kind of used it a lot of times, I had a water leak and a few electrical issues, and they were quick in sending someone out. They're professional. The only negative thing is when I get a service provided that can't do the work and it seems like the should come up with an alternative vendor when that type of thing happens.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you Marva for your review.

Verified Customer

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Johnny

August 8th, 2019 Amarillo, TX DETAILS arrow_drop_down
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My washing machine quit working and the person made it work perfect.

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Reply from First American Home Warranty

Aug 09, 2019

Great to hear, Johnny. Thank you for your review.

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Anonymous

August 8th, 2019 Arlington, TN DETAILS arrow_drop_down
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They are expensive but you know what you are paying for. They have been very responsive and quick. They use friendly and well trained technicians to handle the problems.

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Reply from First American Home Warranty

Aug 09, 2019

Thank you for your review.

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Randi

August 8th, 2019 Lake Mary, FL DETAILS arrow_drop_down
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Usually I get everything taken care of that I need. I wish they would use the same contractor for my air conditioning that they used in the past.

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Reply from First American Home Warranty

Aug 09, 2019

Hello Randi. Thank you for your review.

Verified Customer

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Armand

August 8th, 2019 Lake Worth, FL DETAILS arrow_drop_down
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I didn't get somebody to my house until three days later and I can't in touch with them because they don't pick up their phone. I ended up paying a hundred and eighty dollars plus the two hundred and eighty dollars I put in the system.

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Julie Callaway

August 8th, 2019 Humble, TX DETAILS arrow_drop_down
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We are completely dissatisfied with First American Home Warranty. They are denying our claim for our pool heater despite having a home inspection that stated our heater was working properly. They maintain that there is a missing part and won’t cover it because of that. They have taken over a month to deny this claim despite opening it back up after I disputed it. They never returned phone calls and the customer service is terrible. I also made a claim for a garbage disposal that they would not service for a week out even though there was standing water in my kitchen sink. They have been worthless. I advise everyone to save your time and money and not to use them. They will not service in a timely manner and find anyway to deny a claim.

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Phyllis Marlino

August 8th, 2019 DETAILS arrow_drop_down
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I told rep over phone what was wrong, and they sent out a plumber, who I paid $75 for the call. He said he'd order the part, then called later and said FAHW doesn't cover it. Why did they send a guy out for me to pay out $75 when they don't cover the part? They should reimburse the $75, since they sent out the plumber after I told him what the issue was. Also, the contract does not state the part is not covered.

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No

August 8th, 2019 Marysville, WA DETAILS arrow_drop_down
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I had this warranty through this company for 2 years. The first thing to note is you cannot do ANYTHING without calling these idiots. Not a single thing can be done online. You want to cancel? Good luck with that! They charged me for the same service call 3 times! Not a single human being ever came out to my house! I've requested a refund several times. I've also requested to cancel several times. I explain my issue to a customer service rep that is not listening to what I say. I am placed on indefinite hold then click disconnected! I doubt I will ever get my money back and the only thing I can do is stop payment with the bank to keep them from taking money out of my account. DO NOT SIGN UP WITH THESE PEOPLE!

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Ram

August 7th, 2019 Cary, NC DETAILS arrow_drop_down
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Have been customer of first american home warranty for a few years now. I had a problem with my Cooktop oven range. and they assigned the case to a provider 75 miles away. That is problem #1. Getting them to schedule and come over for repair itself is a 1 week task as they dont want to drive until they have enough calls. Then it is about fixing the problem. They ordered a part, got it and scheduled an apptmt. And never showed up. No calls nothing. That was 4 week ago. This issue is now two months old and i am still calling first american every few days and nothing gets resolved. Absolutely no progress. Their customer service says the same thing "Let me talk to the contractor" and nothing moves. 2 Months, and a problem is still not fixed. This has destroyed my confidence in warranty companies. Just take care of the repair rather than paying $500-$600 every yea.

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Karen Bonnell

August 7th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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My husband and I are completely dissatisfied with First American Home Warranty. They have been completely unresponsive to our emergency with A/C failing in extremely hot weather, unable to find a repair tech. Finally, they emailed me that they were unable to dispatch anyone (48 hours after my initial phone call) and I should find someone myself and they would pay, up to $200. I did so, got the repair accomplished for $200.85 within one day. This is the amount they agreed to pay. But, they have so far denied payment, though on Best Company, they said it was paid and I would receive a check within 7-10 days. That was 19 days ago and no one will return my calls. In short, they lied by publicly writing on this site that they paid the claim while ignoring my calls. I will continue to pursue payment, as they agreed, using all methods available and I will write brutally honest reviews of their lack of integrity, poor customer service and ineffective warranty promises. Needless to say, I won't do business with them again!

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Reply from First American Home Warranty

Jul 18, 2019

Hello Karen, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, First American reimbursed you $200.85 for your air conditioning repairs. You will receive your check in seven to ten days. Thank you.

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B. Davis

August 7th, 2019 Mabank, TX DETAILS arrow_drop_down
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My claim filed June 18th with First American remains unresolved now 7 weeks later. I’ve never had a promised phone call returned, so I have to call in and wade through their phone menu to get to “Customer Service” which has been a waste of my time thus far and a lot of it. Today, I learn that managers don’t take phone calls from customers when I demanded to have this claim escalated. Well, there it is... Managers who don’t accept calls from Customers. This company is simply a bad joke.

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Kathy

August 7th, 2019 Castro Valley, CA DETAILS arrow_drop_down
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It's easy to use. The contractors that they coordinate with were all very professional and helpful. Most recently our bedroom tank backed up and we were able to get someone out within twenty four hours to resolve the issue.

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Reply from First American Home Warranty

Aug 07, 2019

Hello Kathy, thank you for your review! We look forward to servicing you again in the future.

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Ilene

August 7th, 2019 DETAILS arrow_drop_down
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The people at First American Home Warranty are good. I called them when our refrigerator and air conditioner broke down. They got our stuff completely fixed but the people who worked on it were a little questionable at times.

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Reply from First American Home Warranty

Aug 07, 2019

Hi Ilene, thank you for your feedback and for choosing First American.

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Joyce

August 7th, 2019 DETAILS arrow_drop_down
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When my son tried to use the stove and it didn't work. We called First American Home Warranty and they had somebody come here and they had it fixed that very day. They were prompt and got my problem taken care of so quickly.

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Mamie

August 7th, 2019 DETAILS arrow_drop_down
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They try to get people out to you right away. One time we had a stopped up sink and they sent somebody out who took care of that.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Mamie for your feedback, we appreciate it.

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Julie

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They were really responsive and quick to get the claim put in. I've used the policy twice and they've always been very quick to come. They arrive to the appointment on time and are very friendly while getting the job done.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Julie for your kind words.

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Anonymous

August 7th, 2019 DETAILS arrow_drop_down
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After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you for providing us with your feedback, we appreciate it.

Verified Customer

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Kathleen

August 7th, 2019 DETAILS arrow_drop_down
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I had a dishwasher that was leaking after I moved in. They came out and couldn't fix it so they replace the dishwasher. The repairman was efficient and knowledgeable, plus he showed up on time.

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Reply from First American Home Warranty

Aug 07, 2019

Hi Kathleen, so glad to hear your dishwasher was replaced. We look forward to servicing you again in the future.

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RABnTN

August 6th, 2019 Franklin, TN DETAILS arrow_drop_down
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Issue w/ hot water heater pressure valve leaking so I replaced that myself. Still leaked, esp with heavier use of hot water. Filed the FAHW claim and it turns out to be the main line pressure regulator and is covered...until FAHW decides its not. Plumber would have to significantly cut into drywall to get to it but having had a water conditioning system installed, putting a regulator at this point of the main line was a much easier & less costly option. However, FAHW deems this to be a “modification” so sorry, it’s not covered. A much easier job is possible by relocating the regulator to a spot not requiring any damage to house and would save FAHW the additional cost of sending out a drywall repair person....but they can save even more by just denying the entire claim. End result, I’m out $115 to replace the regulator in the better location plus the $75 fee that I (stupidly) prepaid when filing the claim. Lemme be clear here - my gripe is not with the plumber’s company, it’s with FAHW. Regardless of what common sense says, if there is any opening for FAHW to deny the claim, they will. Over the past 20 years at 2 different homes, central AC went out in July & August, respectfully. Both times took over 2 months to finalize the repairs which were finally completed with less expensive, substandard equipment versus what was replaced. I should have known better to re-up, my only excuse is my current home’s seller provided first year coverage and I (stupidly) renewed it. I failed to recall the frustration these folks generate but won’t make this mistake again. After cancelling current coverage, I’ll set aside the money saved & just pay repairs as needed. Even if I’m out additional $$ by not being covered, it’s worth it to avoid the grief these people cause.

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Anonymous

August 5th, 2019 DETAILS arrow_drop_down
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The are quick and they always find a way to help you.

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Reply from First American Home Warranty

Aug 07, 2019

We appreciate your review!

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Amos Dienye

August 5th, 2019 DETAILS arrow_drop_down
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Because I was not very pleased with the how they didn''t cover my property

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Reply from First American Home Warranty

Aug 09, 2019

Hello Amos, Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized. In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered. Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. This claim is considered closed.

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Mr. Merrel WilkenFELD

August 5th, 2019 DETAILS arrow_drop_down
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prompt and couteous service repai manwas here within 48 hours and came back with new part in another 48 hours.

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Reply from First American Home Warranty

Aug 07, 2019

Hello Merrel. We appreciate your review and we look forward to service you again in the future.

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LISA BUSH

August 5th, 2019 DETAILS arrow_drop_down
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always excellent, KNOWLEGABLE, NICE PROFESSION AND ALWAYS EXPLAINS

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Lisa for your review!

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Edie Daniels

August 5th, 2019 DETAILS arrow_drop_down
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Great Service well known company that's been around for many years

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Reply from First American Home Warranty

Aug 07, 2019

Hi Edie, thank you for your kind words.

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Lillian Kehoe

August 5th, 2019 DETAILS arrow_drop_down
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Problem was not completely solved. Still makes squeaking noises intermittently.

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Pat

August 5th, 2019 DETAILS arrow_drop_down
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They do most things well but their communication system-phone answering service is not good.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Pat for your feedback, we are always looking for ways to improve our customer service experience.

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Joe

August 5th, 2019 DETAILS arrow_drop_down
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Great job and service so far. Speedy serice. All repairs completed in a timely manner.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Joe for your review.

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Anna Robinson

August 5th, 2019 DETAILS arrow_drop_down
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I gave a high rating because my claim was handled in such a timely manner.

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Reply from First American Home Warranty

Aug 07, 2019

We appreciate your review, Anna.

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Jeff Plant

August 5th, 2019 DETAILS arrow_drop_down
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Responsiveness and good follow up. Better than previous warrant company

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Reply from First American Home Warranty

Aug 07, 2019

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

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Aubrey

August 5th, 2019 DETAILS arrow_drop_down
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Good communication, fast response. Kind of pushy with the review requests.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Aubrey for your review.

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Dorothy Payne

August 5th, 2019 DETAILS arrow_drop_down
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They get the job done. The service calls are getting to be a little high

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Dorothy for your review.

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Janet

August 5th, 2019 DETAILS arrow_drop_down
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prompt response to service calls, qualified technicians make repairs, great communication

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Reply from First American Home Warranty

Aug 07, 2019

We appreciate your review Janet.

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Wayne

August 5th, 2019 DETAILS arrow_drop_down
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good customer service and follow up on the company that was recomened by them.

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Reply from First American Home Warranty

Aug 07, 2019

We appreciate your review Wayne.

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Julie

August 5th, 2019 DETAILS arrow_drop_down
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The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

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Reply from First American Home Warranty

Aug 07, 2019

Thank you Julie for your feedback!