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First American Home Warranty

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3,055 User Reviews

7.4

Overall Score

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Sue M Beasley

failed me on 1st claim- sent out a tech that didn't know his job-ended up costing me almost $ 300.00- then turner down my claim on cracked toilet tank-said they only cover normal wear and tear-I thought flushing a toilet was normal wear and tear!!!!!~normal

1 year ago

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Reply from First American Home Warranty

Hello Sue, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. First American's records indicate you placed a claim for a plumbing stoppage and a cracked toilet. First American dispatched an independent contractor, All Hours Emergency Plumber LLC who reported the septic tank needed pumped as it was full. In addition, they reported the toilet cracked as a result of physical force which is not normal wear and tear. Please be advised, This Contract covers only the items specifically identified in this Contract as covered and excludes all others. In addition, Liability is limited to repair or replacement cost of Item due to normal wear and tear. You may refer to your home warranty contract under the section marked Important and Limits of Liability, Number Three. First American considers this claim closed.

Nov. 4th, 2020

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Norm

Terrible service. A recent example is when a 35 year old ceiling fan's light switch broke from inside its housing. The technician stated to me that it wasn't covered as it was classified as not normal wear and tear; additionally, he laughed and said they didn't tell you about their exchange policy?

1 year ago

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Mary Peltier

Ease of use and quick response . Most providers are very professional and informative regarding service issues

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Ms Debra

They have always been very helpful when we file a claim and they are quick to send someone to fix our problem

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Hugh

I pay nealry$750 a year .I may use the once a year. I found it becoming more difficult to make appointments and 3-6 dys before a service professional arrives to repair .

1 year ago

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Annette Drake

They are the Best Company!!! Very caring, efficient, and one on one with all of your concerns and needs!!!!

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Jorge Valle

More covered items.Better customer service. Better third service provider.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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sharon Mitchell

Good job Every time we need them Scheduling was easy and the Tech was very knowledgeable and good at his job

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Ken

Everything is usually taken care of that is covered under the warranty. Sometimes it may take longer then expected.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Joey Hunter

Top notch service, can not get the samer service anywhere else for the price. Great Value for your money.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Bev Lennen Queen Creek, AZ

FAHW covers what they say they do. They have come through for me on both repairs and replacement. Decisions are fair and reasonable.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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George Los Angeles, CA

Zero consistency when calling for service or support. I have had multiple contracts and about 80% of agents refuse to help. It's not that they can't, they won't.

1 year ago

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Tiffany Navarre, FL

Great customer service and support. Easy to make claims and contact from companies within 24 hours.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Ricky Smith Knoxville, TN

I've dealt with other home warranty companies before. First American is the best, Choice Home Warranty is the worst

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Will Hughesville, MD

Fast Service and value for the cost of the plan are unmatched and they call back very quickly when ever I have issues

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Nettie Amrine Kansas City, MO

I give this as a rating because they are AMAZING!!!! Every time I've placed a call they've done such a great job.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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hans mecker Arlington, TX

Easy to deal with, responsive. Online claims are easy to handle and relevant information is being provided.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Alfred Golden Valley, AZ

Response time and sincerity. Answering my questions with sincerity and trustfulness. Inform you on any delays

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Kathy Seabrook, TX

Seem to be well organized and sincere. Have not had occasion to make a claim. They can get a little pesky with their emails.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Darrol Proctor Lake Havasu City, AZ

Great company, But communication is a big thing. I think due to the pandemic there was a little lapse in communication.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Bill and LuAnn Tillison Wichita, KS

They have been helpful to us on numerous occasions, and the service personnel who have come have been great.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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FRED B. Tomball, TX

Good quick service. Schedules work easily and contractor showed up for work and was very professional.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Dan Chandler, AZ

The reason I rated them 2 stars is because they left me with NO AC for 5 days in 117 degree weather. 2 young kids a wife and a small dog! No call back or any concern about our safety and health!

1 year ago

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Elizabeth Hattiesburg, MS

They respond to my request very quickly and send out responsible people to fix what I have to be fixed

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Natasha Guerrera Wildomar, CA

It was the service man. I didn't like how he didn't allow me to explain. My dryer door wouldn't shut and he was just real short in and out 2 min. Horrible service

1 year ago

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Reply from First American Home Warranty

Hello Natasha, Our records indicate you placed a claim for your clothes dryer not working properly. We dispatched an independent contractor, Accord Appliance Service, Inc who reported the clothes dryer door was broken not due to normal wear and tear. Please be advised, First American's liability is limited to repair or replace an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. Please be advised, your claim is considered closed. Thank you.

Aug. 10th, 2020

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robert hutchins Alpharetta, GA

excellent service and great employees. the vendor was quick to respond to our problem, came same day

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Robin Surprise, AZ

Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Marc Polander

I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow

1 year ago

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Lakita Brooks

Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

1 year ago

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Reply from First American Home Warranty

Thank you Lakita for your review.

Jul. 23rd, 2020

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I believe insurance is necessarily

Bz so far I am satisfied with you guys as you following the all of the things which help fuel yo our society

1 year ago

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Reply from First American Home Warranty

Thank you for your review.

Jul. 23rd, 2020

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Brian Talbot

One contractor didn't have appropriate insurance and for our current issue, we're going to have to call again to fix the ice maker. This will be the third time.

1 year ago

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John

The companies they send out have horrible reviews and those Companies wanna find anything to make more money. They are not there to fix the simple problem

1 year ago

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Anita Hernandez

My 1st repair request resulted in an appliance replacement and it was handled quickly and professionally.

1 year ago

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Reply from First American Home Warranty

Hi Anita, thank you for your review.

Jul. 22nd, 2020

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Ms Doris

I am been very satisfied in the past. This time I'm really disappointed. I had an emergency I was assigned a company that's 2 hours out of my area and wasn't open on Saturday. I had to get someone on my own & pay myself. Your customer service person was very disrespectful

1 year ago

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Judy McGrath

I have not used my warranty ,but feel better that I have some thing to fall baxk on if I have a problem.

1 year ago

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Reply from First American Home Warranty

Hi Judy, we appreciate your review.

Jul. 22nd, 2020

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John Bosco

Very responsive to your needs. They reply your request promptly but the work is quite slow not as my expectations.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Sandy

I just joined and I needed pool service, the company they sent the technician had a nasty attitude. He was extremely expensive to repair and determined that one issue was preexisting.

1 year ago

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Raymond Shaw

I rate them to be efficient and punctual because they are. The technicians are knowledgeable and professional.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Darrel Ringwelski

I only had to make one phone call and I had a work order # and the name of a contractor to work on my ac problem.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Freeman Garnett Saint Louis, MO

Easy fast service customer friendly knows what they are talking about. That helps me describe my problem

1 year ago

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Reply from First American Home Warranty

Thank you, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Debra Nespo Las Vegas, NV

Very quick to solve your issues. Very happy with the service we received from them. Very friendly and professional

1 year ago

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Reply from First American Home Warranty

Thank you Debra, we appreciate your feedback and review. Have a great day.

Jul. 7th, 2020

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Edith Baker Hyattsville, MD

Have been with them for over 3 years are satisfied how they responded to their customer and the quality

1 year ago

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Reply from First American Home Warranty

Thank you Edith, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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John Las Cruces, NM

Very professional. The work was very clean, and the water heater installer went over everything for me.

1 year ago

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Hamid K

My faucet was loose and its bolt was stuck due to rust and they said it’s not covered and I paid for the faucet and labor to replace it. Cost me $400. It should have been covered. Not happy at all. I do not recommend this company.

1 year ago

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Wm Nelson Little Rock, AR

They were prompted responding when called.... Would have given 5 star but they did not give replacement price for dish washer. It was to low!

1 year ago

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Reply from First American Home Warranty

Thank you Wm for your review.

Jun. 8th, 2020

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Cristina White Fremont, CA

Have only had to use them once so far, but my issue was solved and completely paid for so I am very satisfied.

1 year ago

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Reply from First American Home Warranty

We are so happy to hear that. Thank you so much for your positive feedback. Have a great rest of your week!

Jun. 2nd, 2020

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Orlando Padilla

Reliability, peace of mind, most of the time easy to schedule a repair, continuous customer satisfaction

1 year ago

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Reply from First American Home Warranty

Hi Orlando. Well said. Thank you for taking the time to provide us with your feedback.

May. 18th, 2020

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Barbara Smith Virginia Beach, VA

I’ve only had 3 occasions to use them in the past 10 or so years but they have been very accommodating and efficient.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you Barbara. Have a great day.

May. 8th, 2020

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David Bellows San Antonio, TX

I've only had to use them once so far. The appointment was scheduled quickly and the claim paid with no issue.

1 year ago

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Reply from First American Home Warranty

Hi David. Thank you for the feedback. Have a great day.

May. 8th, 2020