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First American Home Warranty

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2,927 User Reviews

6.8

Overall Score

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Sarah Shelton Greeneville, TN

Prompt service, easy to deal with and the coverage is great for the price

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

Lee Minor Houston, TX

The ease with which scheduling a repair is done and completed.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

Luis Rodriguez Clermont, FL

FAH delivers as promised and expected. They have done it for us since 2012.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

Milton Spring, TX

Been good for us in all of our dealings. Good company to work with

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

Debra Slay Lancaster, TX

Cost Effective coverage.Dependable. Excellent Dustomer Service.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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anon Corpus Christi, TX

you can never speak to a person. your prompts are super frustrating and they do not understand plain english.

7 months ago

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star star star star star

Reginald Murray Arlington, TX

quick service thus far. We are pleased with the contractors also

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

Anonymous Pearl, MS

They always provide goof services when I’m in need of repairs

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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star star star star star

James Roberson Bowie, MD

Several service calls ....satisfied with prompt reply and follow up

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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John Matthews, NC

They are dependable reliable and very prompt. The representative are very courteous.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Donna Robertson Pensacola, FL

they do what they say they will do. Always fixed my problems.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Linda Shaw Whitesboro, TX

Prompt service,if they can't fix your product they will replace it

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Charles L Rickard Crowley, TX

3 and speedy customer service. By contractors who take care of the problem quickly

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Regina Cantrell Granada Hills, CA

First America Home Warranty always has a great customer service.

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Margie Campbell Saint Louis, MO

I have them for a long time when things break in my home they have fixed them

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Eric R Hedlund Paisley, FL

They fix my issues so far and do it the best to their abitaty

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Al C. Apple Valley, CA

Past experience has been excellant and their pricing is very competitive

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Suzanne Kirchner Little Rock, AR

I have found some of their repair people to be less than average, which lowers the score.

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

LES WOLF Vancouver, WA

I've had several experience in 2020. All but one were handled quickly.

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Paul Welch Brandon, MS

They have always taken care of everything effectively and promptly.

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Patricia Hamilton Lake Orion, MI

some times it takes too long as I am waiting right now for water and the company does not the phone

8 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Earl Ellis Fresno, CA

Very reliable. Knowlegable, very helpful in completing problem

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Jo Anne Carpio Fairfield, CA

Quick service and always satisfied with the work thats done.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Mary M. Mason Charleston, WV

they are courteous and responsive. I've used this company for fourteen yrs.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Craig Robinett Bethpage, TN

They are very responsive when needed, while being cost effective.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

RANDALL DELL CURBY Seguin, TX

Every time that we had a problem with anything. They took care of us

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Daina Clayton, OH

Any issues I've had so far have been resolved in a timely manner

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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david peterson Austin, TX

During a dangerous heat wave, they have delayed responding by three days, and are now claiming that it will take another five days to repair our A/C. The service technician explained that the problem is the warranty company (FAHW), not the parts or service. Do not use them, they will put you and your family at risk.

4 months ago

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Reply from First American Home Warranty

Hello David, Our records indicate Faith and Hope HVAC Services reported the condenser fan motor and capacitor needed replacement as they had failed. We authorized the repair. Please be advised, the condenser fan motor is expected to arrive between June 29, 2021 - July 1, 2021. Faith and Hope HVAC Services will contact you to schedule an appointment to install the part as soon as it has arrived. Thank you.

Jun. 23rd, 2021

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miike Miami, FL

up until now good BUT THER ARE USING nana HOME SERVICES which doesn't have tecks for dallas/ft worth tx. nana failed to show last Friday from 4 to 8 pm and again today from 8-noon. don't buy this warranty co until u verify which service co will service you..had Sears come out here 3 times with good service and kept apps.

4 months ago

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Reply from First American Home Warranty

Hello Miike. Thank you for your review. We have message for you for additional information.

Jun. 21st, 2021

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Shawn

It is the worst company when it comes to home warranty.I have been waiting for two weeks now trying to get my AC done and all I get is the run around. They like to take your money for a service charge but don’t like to get the job done.

4 months ago

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Reply from First American Home Warranty

Hello Shawn. Thank you for your feedback. We have reached out to you for additional information.

Jun. 16th, 2021

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Mike Mount Royal, NJ

it was easy to file the claim online. And I received a fast response. Contractor showed up to do the work promptly

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Martin Gonzalez Selma, CA

I've had to summit two claims and they took care of the claims without any issues.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Mike Turner Jefferson City, TN

Very responsive when called upon. Courteous operators and local rep were impressive to work with.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Melvin Heaps Benton, AR

Because they are great. they are very professional and are always willing to work with you.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Maria

Pretty good service and response. We have liked the people who have serviced us except one for our garage door.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Jen & Richie Friedhoff

Always happy with the response time and completeness of the repair or replacement.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Tom

I've had a good experience with the company, plumbing problems and a quick resolution.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Anthony Kunkel

Always quick to respond to repair requests. Technicians are always polite and competent.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Juan Ridgeway

Whenever you call them they always get on the job. I would recommend them to all my friends.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Richard figueroa

Good service need to let customer look for for someone if you cannot find someone to fix things

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Jim

Good value, rapid response when using website to report problem and receiving service

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Joan Erickson

I've had no problems with the service. Customer serive reps are very friendly and helpful.

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Scott Murray

Responsive, professional and easy to get a hold of! Even in this COVID-19 world!

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Jesus salcedo

I rate them like this because their service is real good and help you on whatever you need help on

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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star star star star star

eddie perez

Very professional technicians; quality customer staff; prompt response; top notch company

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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star star star star star

Williams

The few times I had to call customer service they were very helpful, professional and friendly.

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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star star star_border star_border star_border

Phillip Whitaker

poor service on replacement of washer, has taken 3 weeks and still washer not installed. This is after several months of not fixing the original intermittent problem.

10 months ago

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star star star star star

Jacqueline Wright

Service was great easy repair and it did not take long to get my repair completed

11 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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star star star star star

John Stotz

They have come through when most needed and their contractors have proven superb.

11 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 20th, 2020

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star star star star star

robert lonergan jr

they have done everything we have asked. we call they take of our needs. they dont delay.

11 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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