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First American Home Warranty

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8.1

Overall Score

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Anthony Daniels Martinez, CA

Because they follow up to ensure your service experience was good thorough out the entire process and ask you to rate the experience.

3 years ago

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Reply from First American Home Warranty

Thank you Anthony, we appreciate your feedback and are pleased to hear you are satisfied with the service provided. Have a great day.

Apr. 27th, 2020

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star star star star star

jay Tybee Island, GA

have done phenomenal job with service calls and reputable service providers. Have been timely on their time to fix also.

3 years ago

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Reply from First American Home Warranty

Thank you Jay, we appreciate your feedback and look forward to providing you with service in the future. Have a great day.

Apr. 27th, 2020

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star star star star star

Rosalva Morales Riverside, CA

I called and received a next day appointment. The service Tech was on time professional and knew exactly what he was doing.

3 years ago

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Reply from First American Home Warranty

Hello Rosalva. We appreciate your feedback and review. Have a great day.

Apr. 9th, 2020

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Angie

Good service but I got charged $185 extra to change my hot water tank. They ssid it was line modifications and I still have the old lines and shutoff valvr

3 years ago

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Rene Mendoza

They are fairly quick (not all the time) at answering but will take any excuse for not fixing what you call for and then will not reimburse you any of the money you paid for

3 years ago

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Reply from First American Home Warranty

Hello Rene. We appreciate your feedback. There are times when a diagnosis is performed that can result in the repair or replacement not being covered per the terms of the home warranty contract. Thank you. Have a good day.

Apr. 6th, 2020

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star star star star star

Susan mauro

So far no problems I have not had to use the warranty yet however when and if i do I'm confident that things will go smoothly

3 years ago

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Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and review. Thank you.

Apr. 1st, 2020

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star star star star star

Joleen Fitzgerald

I am totally satisfied with their resolution of my water heater claim. Their cost of the replacement was more than one year's premium for me!

4 years ago

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Reply from First American Home Warranty

Hello Joleen. We are happy to hear your water heater was replaced and that your are satisfied with our services. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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star star star star star

Anita l smith Santa Rosa, CA

Each time we had a claim they were very efficient and very easy to deal with...well worth the cost...like prepaying for repairs or appliances

4 years ago

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Reply from First American Home Warranty

Great to hear, Anita. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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star star star star star

elizabeth robinson

i never had any problems with this company.they responds to your needs right away and give you your info who will be coming.

4 years ago

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Reply from First American Home Warranty

Thank you Elizabeth for your review.

Jan. 24th, 2020

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star star star star star

Alan Cornelison

Great response on problems. I have no problems getting through to anyone on the phone.there staff is very customer friendly.

4 years ago

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Reply from First American Home Warranty

Hi Alan. Thank you for your feedback.

Jan. 17th, 2020

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star star star star star

Sherry Hazel

They come when you call them I had to use them twice, not so satisfied the first time but extremely satisfied the second time.

4 years ago

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Reply from First American Home Warranty

Thank you Sherry for your review.

Jan. 21st, 2020

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star star star star star

walte mosley

I have always had a good experience when dealing with them. Don't have to continueously contact them to have an issue resolved.

4 years ago

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Reply from First American Home Warranty

Thank you Walte for your review.

Jan. 21st, 2020

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star star star star star

Leopoldo Winchester, CA

fast, expedited and efficient service. Schedule a service is not hard and most 3rd party technicians are courteous, nice and hard working people

4 years ago

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Reply from First American Home Warranty

Thank you Leopoldo for taking the time to provide us with your feedback.

Jan. 21st, 2020

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star star star star star

Shari Rosbeck

Best customer service, fast scheduling, if the company that is called does not respond,they will reschedule with another company asap.

4 years ago

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Reply from First American Home Warranty

Thank you Shari for taking the time to provide us with your review. We appreciate it.

Oct. 24th, 2019

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star star star star star

Mark V Migliore

Having worked in the past with other companies (AHS) the difference is line night and day. They genuinely care about their customers.

4 years ago

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Reply from First American Home Warranty

Thank you Mark for taking the time to provide us with your review. We appreciate it.

Oct. 24th, 2019

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Lynne Kristiansen

I think the $75 copay for some services is double what it would cost if I outright hired them to do the job. That was my experience with the garage door problem

4 years ago

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Reply from First American Home Warranty

Hi Lynne. Thank you for your feedback.

Oct. 24th, 2019

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Marc Anthony Solis Santa Maria, CA

Very very very very Very responsive and professional. Get back to you and explain the warranty in an easy to understand manner.

4 years ago

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Reply from First American Home Warranty

Thank you Marc for your feedback.

Oct. 2nd, 2019

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star star star star star

George Grayson

We had a problem, they arranged someone to come fix it first thing in the morning the day after we called, for the previously specified co-pay

4 years ago

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Reply from First American Home Warranty

Thank you George for your review.

Sep. 25th, 2019

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star star star star star

Kathy

The first time I''ve ever used my warranty I received excellent customer service and updates and the claim was resolved with expedience and accuracy

4 years ago

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Reply from First American Home Warranty

Thank you for your review Kathy. We look forward to servicing you again in the future.

Sep. 25th, 2019

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star star star star star

Randy Moran

the work was completed quickly. The service technician went above and beyond his duties to ensure that the work was completed correctly.

4 years ago

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Reply from First American Home Warranty

Very happy to hear this Randy, thank you for your review!

Sep. 25th, 2019

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star star star star star

R. Thusu

Overall happy with their service, its good value for the money paid. Peace of mind that anything that needs attending to, gets done.

4 years ago

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Reply from First American Home Warranty

We appreciate your feedback, thank you.

Sep. 25th, 2019

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Henri

My water regulator broke and they came and fixed it and did that in less than thirty minutes. they come so quickly and fix it.

4 years ago

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Reply from First American Home Warranty

Henri, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved quickly!

Oct. 18th, 2021

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Candice

Our AC quit working and they came right out, ordered a new part and got it fixed. They got the job done and were all really nice.

4 years ago

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Reply from First American Home Warranty

Thank you Candice, we look forward to servicing you again in the future!

Sep. 18th, 2019

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star star star star star

Maria

I get a response very fast and all the services they have done have been great. We used the warranty to fix the AC. They did a good service.

4 years ago

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Reply from First American Home Warranty

Maria, Thank you for taking the time to share your experience with us!

Oct. 18th, 2021

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star star star star star

Carolyn

I just used it for my microwave. The guy did a great job and ordered the part it needed. I haven't had a bad experience.

4 years ago

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Reply from First American Home Warranty

Great to hear, Carolyn. Thank you for your review.

Sep. 18th, 2019

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Bryan

Always responsive and makes sure things are done right and in a timely fashion. They've always been outstanding with the customer service.

4 years ago

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Reply from First American Home Warranty

Thank you Bryan for your review.

Sep. 18th, 2019

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star star star star star

Silvio

Always punctual. Very competent excellent job. I would recommend to my friends and family that they are the best company around.

4 years ago

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Reply from First American Home Warranty

Thank you Silvio for your review and for choosing First American.

Sep. 18th, 2019

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star star star star star

Thomas

It had coverage that some of the other companies didn't have. I had a clogged sink and they came and fixed it. They respond quick and efficiently.

4 years ago

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Reply from First American Home Warranty

Hi Thomas, we appreciate your feedback and look forward to servicing you again.

Sep. 18th, 2019

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Margaret

They have changed their policy to only pay for little things. If the claim is big, they word a rejection to say I have to pay nearly all costs of repair or replacement.

4 years ago

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Robert

Can hardly get someone from First American Home Warranty to get someone scheduled to come to my house. I usually have to find something myself, then pay them in full and wait weeks for me to get reimbursed.

4 years ago

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star star star star star

Anonymous

Always get job done. Replace product without hassle when they fail. Have had trouble with one contractor. Don't let them do work.

4 years ago

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Reply from First American Home Warranty

Thank you for your review.

Aug. 20th, 2019

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star star star star star_border

Lupe Espinal

There good, it's a hot & miss on service. Only twice was not happy of the people who came. But majority of them are very good and know what there doing.

4 years ago

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Reply from First American Home Warranty

Hello Lupe. Thank you for your review.

Aug. 20th, 2019

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4 Wolfforth, TX

We've had several appliances go out on us and we called them for service and they ended up replacing most of it. They get an answer back to us almost immediately.

4 years ago

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Reply from First American Home Warranty

Hi Bill. We appreciate your review.

Aug. 14th, 2019

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star star star star star

5 Williams, AZ

Quick responses, good service, and good follow up. The microwave stopped working so we called and they notified a contractor to make repairs.

4 years ago

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Reply from First American Home Warranty

Thank you for leaving us a five star review regarding your experience!

Oct. 18th, 2021

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5 Bakersfield, CA

Courteous and quick responses. One of our locks broke I called yesterday and the locksmith came over today right at the appointment time.

4 years ago

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Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 18th, 2021

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Mary Conway, AR

The only complaint I have it that they often send different companies and that is a little difficult. Other than that, it is easy to use, I've used it every year.

4 years ago

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Reply from First American Home Warranty

Thank you Mary for your review, we appreciate it.

Aug. 9th, 2019

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Flora Somerset, CA

It's very efficient, I'm pleased with them. They respond rapidly and I don't have any problems. They are able to fix things, no questions asked.

4 years ago

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Reply from First American Home Warranty

Thank you Flora for your feedback, we look forward to servicing you again.

Aug. 9th, 2019

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Anonymous Arlington, TN

They are expensive but you know what you are paying for. They have been very responsive and quick. They use friendly and well trained technicians to handle the problems.

4 years ago

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Reply from First American Home Warranty

Thank you for your review.

Aug. 9th, 2019

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star star star star star

Randi Lake Mary, FL

Usually I get everything taken care of that I need. I wish they would use the same contractor for my air conditioning that they used in the past.

4 years ago

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Reply from First American Home Warranty

Hello Randi. Thank you for your review.

Aug. 9th, 2019

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Armand Lake Worth, FL

I didn't get somebody to my house until three days later and I can't in touch with them because they don't pick up their phone. I ended up paying a hundred and eighty dollars plus the two hundred and eighty dollars I put in the system.

4 years ago

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star star star star star

Mamie

They try to get people out to you right away. One time we had a stopped up sink and they sent somebody out who took care of that.

4 years ago

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Reply from First American Home Warranty

Thank you Mamie for your feedback, we appreciate it.

Aug. 7th, 2019

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star star star star star

Brandi Mesa, AZ

My garage door stopped working and needed servicing. They were on time, quick and easy. Customer service was knowledgeable and experienced

4 years ago

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Reply from First American Home Warranty

Hi Brandi, we are happy to hear your garage door has been repaired. Thank you for choosing First American.

Aug. 1st, 2019

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star star star star star

Don

It's always been just perfect. My air conditioner went out and it was repaired in probably two hours and the house of cool again.

4 years ago

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Reply from First American Home Warranty

Hello Don. Thank you for your review.

Aug. 1st, 2019

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star star star star star

Suzanne

Recently I had plumbing issues. They came out in a timely manner and fixed it quickly and were very professional. They're knowledgeable and friendly.

4 years ago

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Reply from First American Home Warranty

Thank you Suzanne for your review.

Aug. 1st, 2019

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star star star star star

Chrissy

I'm a real estate agent and I use them a lot. They're very responsive I particularly like the rep that I have she's very helpful.

4 years ago

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Reply from First American Home Warranty

Hello Chrissy. Thank you for your feedback!

Aug. 1st, 2019

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star star star star star

Bc

I can call when I have problems and I get to choose the service. I believe that they give a good customer service and good value for the warranty.

4 years ago

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Reply from First American Home Warranty

Hello Bc. We appreciate your feedback!

Aug. 1st, 2019

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Michael

I think that they need to always screen companies. There was a time something went wrong and it took a long time to be resolved, but my recent experience was excellent.

4 years ago

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Reply from First American Home Warranty

Thank you Michael for your review.

Aug. 1st, 2019

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star star star star star

Maria

The few times we had to call everything has been taken care of immediately. They send the right people. We never had any problems.

4 years ago

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Reply from First American Home Warranty

Hello Maria, thank you for your review!

Aug. 2nd, 2019

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Jennifer

They were quick to respond and do what they said they're going to do. I liked that I could put in a request online and get an immediate confirmation.

4 years ago

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Reply from First American Home Warranty

Hi Jennifer, we appreciate your feedback and thank you for choosing First American!

Aug. 2nd, 2019

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Randy

It was quick and easy. I had a leaky master shower head they got repaired and my ceiling fan was not working and that got repaired too.

4 years ago

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Reply from First American Home Warranty

Hello Randy. Thank you for your review.

Aug. 1st, 2019