First American Home Warranty Logo

First American Home Warranty

check_circleVerified

star star star star star_border
2,936 User Reviews

7.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judy Long Mesa, AZ

Service is good. I have not had any problems with what I need done.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kim Skubina Kennesaw, GA

They have always been very responsive and quick to deal with any issues.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brian Baltimore, MD

They are responsive to your needs, the act quickly to resolve your claim

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert R Saldana San Antonio, TX

Always very prompt on my needs. Staff is very friendly and professional

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bob Milton, FL

Reasonably priced. Good coverage. Quick response to problems.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jorge

Prompt and professional service. service providers are efficient and nice

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larry Welch Whitesboro, TX

The communication yall keep us up on our maintenance for the stuff

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Loretta Martin Sylvania, OH

They are quick to take care of problems and are less expensive

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clifford Rose Elk Grove, CA

Because of the service I get from the managers at 1st American

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sullivan Redlands, CA

Courtesy and prompness always a quick response when a problem occurs

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Angelo Damanti Acworth, GA

They approved every claim I submitted and took care of all my issues.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Scott Morrisville, NC

They always were able to send someone to fix any problem I was having.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arvind Patil Mason, OH

excellent service, excellent turnaround. good people to work.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Victoria Catchings Raymond, MS

From service I have had in the past, customers service is great.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

H Haven Maumelle, AR

They have provided excellent service, even during the Covid pandemic.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ron Victorville, CA

Having only used the service once, but was totally satisfied, I figured a 4 was justified.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

star star star_border star_border star_border

Any Day in Texas Corpus Christi, TX

We filed a claim for our AC failing to work. It took 2 days before I even received confirmation that they were working on the claim. I pay extra for the AC coverage. That should be a 24 hour coverage.

4 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, we have messaged you for additional information.

Aug. 10th, 2021

star star_border star_border star_border star_border

david peterson Austin, TX

During a dangerous heat wave, they have delayed responding by three days, and are now claiming that it will take another five days to repair our A/C. The service technician explained that the problem is the warranty company (FAHW), not the parts or service. Do not use them, they will put you and your family at risk.

5 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello David, Our records indicate Faith and Hope HVAC Services reported the condenser fan motor and capacitor needed replacement as they had failed. We authorized the repair. Please be advised, the condenser fan motor is expected to arrive between June 29, 2021 - July 1, 2021. Faith and Hope HVAC Services will contact you to schedule an appointment to install the part as soon as it has arrived. Thank you.

Jun. 23rd, 2021

star star_border star_border star_border star_border

miike Miami, FL

up until now good BUT THER ARE USING nana HOME SERVICES which doesn't have tecks for dallas/ft worth tx. nana failed to show last Friday from 4 to 8 pm and again today from 8-noon. don't buy this warranty co until u verify which service co will service you..had Sears come out here 3 times with good service and kept apps.

5 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Miike. Thank you for your review. We have message for you for additional information.

Jun. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John & Norma Payton Antioch, CA

The provide 3 service. And when you call them with a problem they get to it fast.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Myrtle Beach, SC

When I had an electrical issue, Frist American Home got it taken care of quickly.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jack Lee Peterson Fort Worth, TX

They were very responsive, quickly diagnosed the issue and fixed or replaced with new.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barry Doscher Waxhaw, NC

Prompt replacement of my microwave.They have been there the few times I needed them,

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Megan Benavides Vancouver, WA

Better rates and easy to sign up. They had better rates than American home shield.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Godwin Umejiaku Beaumont, TX

Good service and always come through after some hesitations in some cases. They are reasonable and considerate always.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roy Cash Collierville, TN

Personal and professional service is second to none; immediately responsive to service needs.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Henry O Woods

They have always honored our contract and if it wasn't covered, I was notified up front.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elizabeth Talley

I've always had good customer service. My repair appointments have always been in a timely manner.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carol Sido Toledo, OH

When we needed them for home issues in the passed they were there for us in a timely manner!

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

April Maricopa, AZ

Allows for Online requests that can be placed 24/7. Contractors provided Prompt service.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marisa Franklin Lake Elsinore, CA

Great customer service, prompt in answering calls. Clear cut expectations and coverage.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Martin Gonzalez Selma, CA

I've had to summit two claims and they took care of the claims without any issues.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mike Mount Royal, NJ

it was easy to file the claim online. And I received a fast response. Contractor showed up to do the work promptly

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mike Turner Jefferson City, TN

Very responsive when called upon. Courteous operators and local rep were impressive to work with.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Melvin Heaps Benton, AR

Because they are great. they are very professional and are always willing to work with you.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Maria

Pretty good service and response. We have liked the people who have serviced us except one for our garage door.

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jen & Richie Friedhoff

Always happy with the response time and completeness of the repair or replacement.

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Juan Ridgeway

Whenever you call them they always get on the job. I would recommend them to all my friends.

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anthony Kunkel

Always quick to respond to repair requests. Technicians are always polite and competent.

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tom

I've had a good experience with the company, plumbing problems and a quick resolution.

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard figueroa

Good service need to let customer look for for someone if you cannot find someone to fix things

11 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020