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Choice Home Warranty

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9.4

Overall Score

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LAST UPDATED: March 27th, 2024

Choice Home Warranty, founded in 2008, offers comprehensive coverage with a low price tag. The home warranty company strives to offer a simple claim process, excellent service technicians, and a quick turnaround from when a claim is made.

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The Good

  • Choice Home Warranty Cost
  • Choice Home Warranty Plans
  • Choice Home Warranty Optional Coverage
  • Choice Home Warranty Claims Process
  • No Home Inspection Required
  • Choice Home Warranty Customer Service
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty offers some of the most affordable prices in the industry:

  • Choice Home Warranty monthly cost: $45–$55
  • Choice Home Warranty annual cost: $530–$690
  • Add-on coverage cost: $40–$180

Your premium cost will be dependent on the coverage plan that you choose. If you add optional coverage to your plan, you will be charged an additional cost for each item. You can also opt to make one annual payment instead of a monthly payment, which could save you some money in the long run.

Most Choice Home Warranty plans have a flat service fee of $85 per claim, covering the cost of having a contractor/technician come to your home to diagnose and repair your broken appliance or system.

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

On BestCompany.com, Choice Home Warranty reviews* frequently mention plan pricing and 70 percent of those rate-specific reviews highlight how affordable and competitive the company’s prices are — many customers indicate that they chose Choice Home Warranty because of its low prices in comparison to other companies.

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Customer Review: Keith from Snellville, Georgia

"I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation."

Choice Home Warranty Plans

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options:

  • Basic Warranty Plan — Covers basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.
  • Total Warranty Plan — Covers all appliances in the Basic Plan, as well as additional major appliance and system options, such as air conditioner systems and refrigerators.
Covered Items Basic Plan Total Plan
Air conditioning  
Heating system
Electrical system
Plumbing system/plumbing stoppage
Water heater
Whirlpool bathtub
Refrigerator  
Oven/range/stove/cooktop
Dishwasher
Built-in microwave
Garbage disposal
Clothes washer and dryer  
Ductwork
Garage door opener
Ceiling and exhaust fans

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options which can be added to either the Basic Plan or Total Plan for an additional cost:

  • Pool/spa
  • Well pump
  • Sump pump
  • Central vacuum
  • Limited roof leak
  • Septic system
  • Second refrigerator
  • Stand alone freezer
  • Septic tank pumping

Choice Home Warranty Claims Process

The Choice Home Warranty claim process is as follows:

  1. Make a claim by phone or online through your customer portal account.
  2. Choice Home Warranty will begin contacting service providers upon receiving your claim. Within 48 hours you should receive the name and contact information of a contractor, as well as a confirmed appointment time.
  3. The contractor will come and perform the requested service. You will pay the $85 service fee.

If you need assistance beyond making a claim, Choice Home Warranty's call center is available 24/7. The company’s website also has a simple contact form that is easy to fill out and is sent to them immediately.

It is also worth noting that if an appliance or system breaks after a repair, you are guaranteed a free repair within 90 days of the original repair appointment.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. 

This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Choice Home Warranty Customer Service

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. Anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date. Customers will appreciate being kept in the loop about when the warranty service will be completed.

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Customer Service: Melanie from San Antonio, Texas

"Choice Home Warranty is a better value than the home warranty company that I was previously with. They've been great. They have good customer service who answer your questions and help solve your problems. Anytime I've contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another."

On BestCompany.com, Choice Home Warranty reviews* frequently mention customer service. Of these specific reviews, 63 percent of customers highlight good experiences with customer service, including timely response times and helpful reps. 

On the other hand, 37 percent of reviews indicate poor customer service experiences.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

These responses from Choice Home Warranty customers emphasize that the company is a trusted warranty provider.

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The Bad

  • High Service Call Fee
  • Choice Home Warranty Coverage Limits
  • No Coverage for Pre-existing Conditions
  • Negative Choice Home Warranty Reviews

High Service Call Fee

Choice Home Warranty's service fee is $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

Choice Home Warranty Coverage Limits

The majority of appliances and systems covered by Choice Home Warranty have a $3,000 coverage cap, although there are some exceptions. 

However, some systems have a lower cap of $500. The following systems fall into this category:

  • Ductwork
  • Plumbing
  • Electrical

If a service or repair exceeds either $3,000 or $500, depending on the appliance or system, you will be required to cover the remaining cost.

No Coverage for Pre-existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre-existing conditions.

Negative Choice Home Warranty Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

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The Bottom Line

Choice Home Warranty is a top-rated company in the home warranty industry, setting itself apart with competitively low coverage costs. However, the company has a higher-than-average flat service fee of $85.

If you are looking for extensive coverage with additional perks, Choice Home Warranty could be a good choice for you. The company offers the first month of coverage for free, as well as free repairs within 90 days after an appliance or system was serviced at the time of your claim appointment.

Choice Home Warranty reviews are primarily positive with 67 percent of reviews awarding the company 4 or 5 stars. Reviews most often highlight the company’s affordable coverage and customer service.

*Choice Home Warranty review data used in this profile is taken from a sample of 2,400 reviews left by customers on BestCompany.com.

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3.8

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39,582 Reviews

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7%

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Featured Review

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Gerardo Garza Weslaco, TX

There were two different visits from two different service techs. Both techs were friendly, cordial and efficient with the washer task. First one diagnosed the issue and ordered a drain pump. The second installed the pump. Just about all is great with the Choice Home Warranty except: I would prefer that the appointment time specified on the CHW site would be more precise. In my case when I received the email before the service date (and later went to the site) it specified the appointment time from 8:00 AM to 5:00 PM. It would be better if appointment was narrowed down to a more specific time. As both my wife and I both work we cannot just take a entire day off. But if a more specific time was specified, say for instance 2 PM, then we could leave for our house before the appointment time and be there when the tech arrives as opposed to being at home all day waiting to see what time the tech arrives. Other than that everything else was good.

1 week ago

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Estella Torrez

I like it because of the money I have saved when repairing my home appliances. Also, the repairmen which have come to repair my appliances, have been very responsible, respective, and knowledgeable about the appliances and what needs to be done to get them up and running again.

14 hours ago

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Linda

When people buy a home warranty they are trying to save money. Your company uses tactics that cost the members more money. When a person pays into your company for 6-8 years and has a problem an appliance that cost more than it did when they purchased it they are not looking to put out money to replace their appliance especially if they are retired living on a fixed income. The money they paid into your company for many years should suffice for a few extra dollars to get them a up to date appliance. In the long run it saves them and your company. It is unfair to go that and it doesn’t make for good business. Your monthly price goes up as well which means their is enough in the kiddy to bring your customers up to speed and it’s a win win. I never said your company was amazing.

1 day ago

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William Jones

Was not real happy with our frigerator repair. Work done great but when parts came in, slow on returning to install them and was charged an additional $150.11. We were told by the repair person that some of parts weren't covered. That they were altered parts. All the parts that were replaced came with the LG refrigerator, how can they altered? Altered means changed by someone. They have not been changed by anyone. I would like a call from Choice to explain these charges. Thank you William Jones

4 days ago

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Mary

I thought my dishwasher was leaking, but it turns out it wasn't, it was just backing up into my garbage disposal, and that was coming out a little bit from the pipe. So he picked up the garbage disposal, which in turn fixed the dishwasher. They were timely and the person that they sent out was really great.

6 days ago

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Narasimha

I used I think about 3 weeks ago for an electrical issue in my home. So I registered online, I complained online, and then I got a technician that day, the technician came and did the job. I was pretty happy with that. I have one more complaint that I filed last week, but the technician is gonna be coming 1 week later. This is on a, on a roof problem. Sometimes I feel like they should assign technicians quickly, not wait for the problem to become worse.

6 days ago

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Ellen

I called on my warranty and explain the situation with my item, and initially was declined and told that it was not covered but after contacting my representative, I was, and waiting a few days, I was told that it would be covered. And in the long term, it was, it was taken care of. So I was very happy. Choice is always come through, but unfortunately, sometimes it takes a fight before it comes through.

6 days ago

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Duncan

The warranty was on a refrigerator and it turned out very well, the parts were delivered to the house. And the two guys were there, the first one and the second one, we're both very good. the guys are very quiet, got on with the work, no problem and we are happy with the result, and they were very clean about the job as well.

6 days ago

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Dee

I had two different leaks in my house. One was my toilet and one was like a sprinkler or the faucet outside. And they came and they did both of them in one time, so I didn't have to pay for it twice. I thought that was pretty amazing.

6 days ago

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Richard Marinelli

I am happy with responsiveness and quality of the people and technician we have interacted with. I’m a little different at the support I received for my new refrigerator. Technician came out and diagnosed problem quickly. I received a message from Choice that my compressor was under warranty and I had to go directly to the manufacturer. They did give me an 800 number. I paid for the Choice technician but the GE technician did not charge me and came back again no charge to finish installation. I don’t think I should have been charged because it was under warranty and I would have at least liked to have Choice tell me upfront that I should have contacted the manufacturer first

1 week ago

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Irwin

CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems. In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.

1 week ago

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Donald

I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.

1 week ago

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

1 day ago

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

6 days ago

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Sharmistha banerjee Rumson, NJ

The gentleman who came to fix our oven was very nice, took great care to clean the burners, and fixed them. However, about a month later I recognized an issue with front left burner. It won't turn on unless I turn on the back left and front left burner at the same time.

1 week ago

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Karen Woodbridge, VA

The premise behind getting a home warranty is a great idea, but only if it actually works and is useful. I have been w/out a fully functioning washer now for close to 2 months. Technician #1 was prompt and communicated well the situation, was even able to get it functioning partially while we waited for parts. Unfortunately one part is no longer available, he recommended replacement. CHW didn't agree and assigned tech #2. Tech #2 hasno showed/no call and not even an acknowledgment of receiving my messages. So here I sit w no washer and it is being assigned to yet another company. Not worth the hassle. For my stove claim they were very prompt but the problem is you have to wait for parts, and as luck would have it, the part sent was defective, so had to reorder and without the use of it for another week. Seems like it will be less stressful to put the money spent on the warranty into a rainy day fund and just speak directly to the repair companies.

1 week ago

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Andrea Temple, TX

I am thankful that my HVAC unit was replaced. The guys that did the work - from EMS - were terrific! Very happy with new unit. What I am not happy about is the lack of paperwork; invoices, warranties, itemized list of costs and the dollar amount CHW actually covered. It was still a significant out-of-pocket expense for me, but again, I'm thankful for the new unit and great work done. Thank you.

1 week ago

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Charles Baran Lehigh Acres, FL

It has its positives and Negatives.. Some of the things you pay for, they will outright STIFF YOU for. We lost a drinking water well pump. THEY COULD NOT GET A PLUMBER TO DO IT FOR THEIR PRICE.... So they gave me the chance to call a plumber and they would reimburse. I found one. He came to my home and wrote out a detailed estimate- submitted it via the address they had given me. I stood right beside him while he did it all (to be sure it was completed). Choice claims to NEVER have received it... we cannot prove they did or did not. They gave us the big middle finger.... I called 3-4 times, offered to send them all the paperwork...they told me F.O. of course....its Very expensive repair (max their part $500)...it was about $2000.... It was a weekend plumbers rate... As far as I am concerned, they got the paperwork....and didnt like the cost, so they chucked it and ignored the requests for info. I have a friend from a couple miles away, said they Stiffed him on a Water system pump also.... they simply denied the the claim, though he had paid extra for that equipment to be covered. For the full truth, they do cover the little stuff...if your dryer acts up...or you need a new catridge in a shower knob.... stuff that costs about a $100....of course your deductible is $75. They Welch out of major things which is when you actually need help getting up and going and cannot afford a big bill. In conclusion...Ypu would be better off putting $$$ aside in the bank for an emergency fund. Their program is about $75/month +.... put that away every month and let it build up....so you have a fund.

2 weeks ago

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Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

1 month ago

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Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

1 month ago

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Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

1 month ago

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Jeffrey

I had some electrical issues in my house. I had a whole wall that didn't work. So I would say about ten outlets that did not work. And I was pretty sure they're on the same power breaker, but I wasn't for sure. So I called a professional through Choice. I called Choice and Choice found me a professional. And he did a great job. Problem solved, everything works. They just made it simple. They text message, email, whatever. They did a great job. I used to be a customer of American Home Shield for over 21 years, but their co-pays got up to $100. And the monthly bill was $100, so I'm getting the same coverage at Choice for $60 to $50 a month. And the co-pays are only $75. So that's a big deal to me.

1 month ago

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Anonymous

I've used it 2 times. The first time, it wasn't all that good, and the second time, it was just a good experience. I didn't have to call in customer support. I just opened a ticket online, and I just followed up on the status online. I had to use it earlier for my refrigerator, and they asked me to contact the manufacturer and get it fixed through the manufacturer. So I was able to get it done. I've just used it 2 times. And the second time, it was just a good experience. The first time, it wasn't all that good. So I'll just give it some more time before I make any comments. I would certainly recommend it to a friend.

1 month ago

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Sandra

They still did not reimburse my $2,400 from last March 2023 for my hot water heater. They never fixed it! Have not heard back from the letter and back up I sent Certified last week to Jim Mostofi, CEO last week . Had to get my own plumber.

1 day ago

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

6 days ago

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

1 week ago

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

1 week ago

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

1 week ago

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Danny Crew Fort Mill, SC

Very nice company. Everyone we met were knowledgeable and helpful. I had to order a part that was under warranty, and the company initiated a call several weeks later to see if I was ready to install the part. They came the next day. Highly recommend.

2 weeks ago

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Carol Ville Platte, LA

Overall experience was positive with seamless application, communication and service. Choice does what they say. Service people are always professional, knowledgeable and skilled. Should I ever need garage door service again, please send TI. He was excellent.

2 weeks ago

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Denise Wojciech Aurora, CO

This was my first time using Choice home warranty. I filled a claim for my garage door and it was quick and easy to get someone here to fix it. So far I am really happy with the company. I purchased a 5 years warranty, but haven't needed to use it on the first year. I will leave more reviews as the years go by and I need to use it again.

3 weeks ago

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Michael

I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.

1 month ago

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Nancye

I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.

1 month ago

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Shannon

They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.

1 month ago

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Rachel

I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.

1 month ago

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Chandra

There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.

1 month ago

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Dominic

Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.

1 month ago

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Grace

An appliance needed a repair, and they had to replace it. Instead of replacing it, they gave me a credit at Lowe's store for $338, which was very disappointing because the refrigerator cost much more than that. And they forced me to shop at Lowe's which I usually don't do. I usually shop at Home Depot. I tried to change it to just a debit card and they refused. But what disturbed me more than anything is that when you click on the computer and you say you want a refund, it doesn't tell you that you're going to get a refund from Lowe's. It just tells you to click in and you'll get your refund, which I thought was false advertising, advertisement.

1 month ago

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Zia

The water heater just stopped functioning and I called them, and then, within 24 hours, they dispatched the technician. They approved it within another 48 hours, and I'm just waiting for the technician to come and replace it. I've been with them for so many years and we have no problem. Always when we call they take care of those claim submissions, and they do their best and they send the technician to take care of the problems we have. And we really appreciate their courtesy and their service.

1 month ago

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Anonymous

I wasn't able to get a person I had when I called on Saturday, I had to talk to an automated system. And when I tried to tell them how cold it was here, and I needed the heat fixed there was no person that could understand that. So they didn't schedule the person to come out until Tuesday. And it was really cold and I had no heat. So I called the company they suggested and that company was able to change it to Monday, but because Choice didn't say it was an emergency, they couldn't come out Saturday or Sunday, but luckily I had electricity, so I was able to use a space heater. The company they recommended was very good and he came out when he said he was going to.

1 month ago

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Shirley

It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.

1 month ago

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Patti

We had a lot of issues with our water heater in our apartment, and it took a while for a service person to get out there. I guess there's not many in our area. And so for a while, we went without heat and we went without hot water for like a week or 2, completely unacceptable. And we had 2 or 3 different plumbers tell us we needed our water heater replaced but Choice Home Warranty kept saying no. When finally they did say yes to one of the service people, they charged this extra $420 to replace our water heater on top of the $65 of the service call which I thought was absolutely ridiculous. There was another home warranty I had in the past where when we had to replace our water heater, it only cost the service call and not the rest of that money.

1 month ago

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Jimmy

Anytime I've had any problems or anything with the service company not coming out Choice Home Warranty always made sure that everything was corrected. I've had 3 or 4 times I had to use it without any problems. Someone would always come out and fix whatever it is with no problems. The only problem that I have ever had was really my fault because I didn't know that I had a lifetime warranty on my faucet. And so, they made sure that I had the right numbers and all that stuff to call Molar to get the product for them to come out and install.

1 month ago

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Pat

I've had several things that I needed help with, and they were fine. I had no problem with getting help. The most recent time was when I had a nest on my furnace control in my air conditioner. I couldn't get it to work. I called and it was only 2 days and the gentleman came in and fixed it probably in half an hour. So I was very pleased. The time before that, they replaced a microwave, and that was fine. I have no complaints.

1 month ago

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Sunny Peoria, AZ

We purchased Choice Home Warranty package since 2020. Our hone is about 10 years old and last year we had to replace all our appliances. Started with TV, Washer&Dryer, two of the refrigerator.,. And last thing was gas oven. Choice home warranty tried to fix it and they couldn't and they send me Lowes e-gift card to help us purchase new oven. So far we are glad we have warranty with peace of mind.

1 month ago

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Filomena Houston, TX

Love Choice Warranty. I highly recommend them . They are The Best. Have The Best techinician and Best customer service. Very caring and give you the peace of mind to resolve any issues you are having as soon as possible. So Happy to have them . They are Top of the cream. The Best🙏😍♥️🌹 Highly recommend them . Extremely Happy . ThankYou 🙏😍♥️🌹

1 month ago

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David Yucca Valley, CA

I like choice home warrantee, but the company they sent out to fix my refrigerator was not as good. Don’t get me wrong Roman was great but it’s impossible to get a hold of them if you have a problem. They have NO phone number! And we had a problem with the delivery of the part they ordered. It came the same day they were to do the repair. Roman came the next day and replaced the part, but now the lights on the buttons don’t work right. He said I’ve have to call in another work order which means I have to pay another deductible. That’s the only thing I’m not happy about!

1 month ago

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Sasan

They are always responsive and resolve problems. Other than providing excellent service, I would have to comment that it is at a very good value. We, for many years, used another famous home warranty company and at the suggestion of a friend we switched to Choice. It was essentially half the cost and much, much better service. We have used the warranty several times in the past few months, just file the claim online and within 24 hours, there was a response. And usually within a few days, we had a technician come and work on the issue. And in non-urgent situations, the issue got resolved within the latest within 2 weeks.

2 months ago

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kini tran

I have had Choice 2x times, 1 at 4 years and 6 months bonus and another at another 3 years and 6 months and both times had coverage that more than paid what was covered for all the appliances and certain things that breakdown in the house from leakage of showers in the second floor to plumbing in the toilets and sinks, to most of my appliances that were fixed or if not, given a credit to purchase another appliance from clothes washers, to dishwasher to microwave. I highly recommend them. AC is not much coverage really under specific terms so I don't rely on them for that. They are a solid company and back up most coverages. Oh yes and I just change my failing garage opener that was covered. They also do coverage on the springs of the garage I hear if that ever fails.

2 months ago