check_circle

Verified Customer

star star star star star

Becky Munns

Because my ac went out and they got right on it

4 years ago

check_circle

Verified Customer

star star star star star

Charles G

handled every problem just like the warranty said

4 years ago

check_circle

Verified Customer

star star star star star

Robert

Came out the day I called. Fixed the problem right away.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael And Ramona

You can’t call. Everything is online and I have a hard time with their website. I am looking for another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Edwin

They have a good list of contractors. It is a pretty good value for the price.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elmer Leroy Buard And

When I moved in this home, the seller chose Choice. The two times I tried to use it, they came out and said it was not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

Customer service sucked. It took over a week for me to get my water heater replaced. The technician was awesome, he did a great job installing it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

ET

Easy to communicate with representatives.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Marrow

Previous service excellent, but had some experience where techs were not qualified

4 years ago

check_circle

Verified Customer

star star star star star

jeffrey solash

responsiveness; very good customer service

4 years ago

check_circle

Verified Customer

star star star star star

Ruby

good customer service tech was wonderful

4 years ago

check_circle

Verified Customer

star star star star star_border

Christa Ponzio

When I had a claim it was a very quick turnaround and easy fix.

4 years ago

check_circle

Verified Customer

star star star star star

jennifer

they are reliable that is all I will like to say

4 years ago

check_circle

Verified Customer

star star star star star

Craig Klatt

The ease of filing the claim as well as the prompt response

4 years ago

check_circle

Verified Customer

star star star star star

Ray Ruiz

Good customer service , very professional

4 years ago

check_circle

Verified Customer

star star star star star

Lexa Turner

Prompt reliable service; very pleased with outcome

4 years ago

check_circle

Verified Customer

star star star star star

Karen

Fast and easy customer service. Good communication

4 years ago

check_circle

Verified Customer

star star star star star

alfred

ease of iniatial contact with representative

4 years ago

check_circle

Verified Customer

star star star star star

Nicole

Quick service with knowledgeable repairman

4 years ago

check_circle

Verified Customer

star star star star star

Jeff

Excellent service call, delivery, and fast

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

J. Nobile New Port Richey, FL

Appointments are made for service and no one comes. I take time off from work and lose pay . I would not recommend you to anyone!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Andreas Imkemeier

HCW is a scam. If we can't fix it we replace it. A scam!!!! They left me high and dry with my fridge. They never fixed it. Had to pay $430 myself.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

Allison M

Good service, on time, reasonably priced

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Herbert

We chose them to fix the air conditioning and they did not follow through. We will never have them again. I do not recommend.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Brian

Proper responses and quick responses on email when we needed pipelines fixed.

4 years ago

check_circle

Verified Customer

star star star star star

John Kallab Las Vegas, NV

Fast , reliable and knowledgeable service

4 years ago

check_circle

Verified Customer

star star star star star

Doug Henard Bristol, TN

They have helped pay to get my problems fixed!

4 years ago

check_circle

Verified Customer

star star star star star

VB Pensacola, FL

SO easy to contact and always very helpful!

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cincinnati, OH

Took care of my problem, everything now working perfectly.

4 years ago

check_circle

Verified Customer

star star star star star

William Rogers Casa Grande, AZ

Quick, friendly, informative & fixed the problem

4 years ago

check_circle

Verified Customer

star star star star star

Lola Reightle Brooklyn, MD

Flexible if repair person is not efficient

4 years ago

check_circle

Verified Customer

star star star star star

Cynthia Bloxham Sun City, AZ

Economical while also providing good service

4 years ago

check_circle

Verified Customer

star star star star star

Eva Flynn Dallas, TX

The job I request always had a good outcome

4 years ago

check_circle

Verified Customer

star star star star star

Sandra C Las Vegas, NV

My heater had gone out and was repaired in record time.

4 years ago

check_circle

Verified Customer

star star star star star

lynn purvis Eastlake, OH

quick response to my claim, reasonable prices

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Tucson, AZ

The people they send are sometimes not qualified and create more problems and that is more money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Travis Lithonia, GA

They don’t cover everything and I don’t know if my plumbing is covered, I have to call in.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Chad Bellville, TX

I’ve already had 2 bad experience. I called and I am still working on trying to get a hold of somebody to call me back.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Nadia Fort Myers, FL

The service is not good and I do not have enough money so I am thinking about cancelling.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. . In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Fort Worth, TX

False advertising, they said anytime something breaks down they will fix it or replace it bur they did not fix it. They want me to pay for a part.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Nancy Rodriguez De Bary, FL

always available with good suppliers/workmen

4 years ago

check_circle

Verified Customer

star star star star star

Jill Auerbach Brooklyn, NY

They were very professional and showed up on time

4 years ago

check_circle

Verified Customer

star star star star star

Carol Bennett Rolesville, NC

Very quick response and uses good contractors

4 years ago

check_circle

Verified Customer

star star star star star

jacqueline mcmanus Ladson, SC

service was excellent, job completed with no problems.

4 years ago

check_circle

Verified Customer

star star star star star

Luc tremblay Knoxville, TN

Fast response and uses professional people

4 years ago

check_circle

Verified Customer

star star star star star

Steven Benner Ballwin, MO

Customer service is Efficient and professional

4 years ago

check_circle

Verified Customer

star star star star star

J Mayberry North Richland Hills, TX

Very responsive and reacts quickly to my service requests.

4 years ago

check_circle

Verified Customer

star star star star star

Lisa Taylor Houston, TX

No Hassell, great customer service with reliable contractor

4 years ago

check_circle

Verified Customer

star star star star star

Mona Williams Odessa, TX

Very quick response after I requested a claim

4 years ago

check_circle

Verified Customer

star star star star star

Robert W. Hatcher Toano, VA

They deliver the service with no hassle.

4 years ago

Choice Home Warranty Reviews