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Verified Customer

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Mary P

It is easy to file a claim and the response time is short.

3 years ago

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Verified Customer

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Brian

Very knowledgeable and quality service provided

3 years ago

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Verified Customer

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Carolyn

Have always have someone out to fix my problem

3 years ago

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Verified Customer

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Robert

Not very customer oriented. They’re terrible. They turn you down. You have to fight and fight with them before you can get anything out of them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Oct. 21st, 2020

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Verified Customer

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Randy

Every time I use the warranty they only pay about 15 percent of the bills. They don’t pay for the whole repair.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Homeowner

Fast service. However, $65 payment necessary to electrician and plumber on covered repairs.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2020

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Verified Customer

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Juan Torres

Prompt service and quick resolution to our issues.

3 years ago

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Verified Customer

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Joanne LaGrega

Prompt, courteous and listen to requests.

3 years ago

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Verified Customer

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William Shearer

3 claims 2 went smoothly third one involving a plumber was a disaster

3 years ago

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Verified Customer

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carol Wellman

most things i had problems with were covered

3 years ago

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Verified Customer

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MAYANK PATEL

I like it, good service. I just used them last week when my kitchen sink was leaking and I submitted an online claim and like within two days they fixed it. I've been customer with Choice Home Warranty since 2018 and I have no negative experiences.

3 years ago Edited January 10, 2024

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Verified Customer

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Sylvia Bazan

Answers and resolve all questions and services very well

3 years ago

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Verified Customer

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Luis A. Colon Vega

Professional and knowledgeable. Artived on ti.

3 years ago

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Verified Customer

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Elizabeth Lake

Very prompt and courteous and also inexpensive.

3 years ago

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Verified Customer

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George Reinhart

Great response to problem and great fix within 24hr.

3 years ago

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Verified Customer

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Gerard doyle

My repair people were very professional.

3 years ago

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Verified Customer

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Norma Galmiche, REALTOR

They work fast and always trying to fix my problem

3 years ago

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Verified Customer

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David Colone

great / understanding customer service phone reps

3 years ago

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Verified Customer

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Ronald Baker

They were very efficient and knowledgeable

3 years ago

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Verified Customer

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Marlyn

They’re avoiding me because they are supposed to replace my dishwasher and they haven’t done it yet. They need to do their job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2020

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Verified Customer

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Charmelle Leonard

Took them less than 24 hours to send someone.

3 years ago

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Verified Customer

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Jonas Chinea

Both issues for th refrigerator were solved quick

3 years ago

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Verified Customer

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Noe Velasquez

Good and fast service when I've needed it.

3 years ago

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Verified Customer

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Gloria Wells

They responwd to my issue quick and prompt.

4 years ago

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Verified Customer

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Eric

Did not provide service or any help in the time of serious problems. With sewer backup in basement offer service in 9 days

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 24th, 2020

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Verified Customer

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Kim

They always handle my claims professionally.

4 years ago

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Verified Customer

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Jerry Hickman

Choice is responsive at reasonable cost.

4 years ago

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Verified Customer

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theodor brown

very good at what they do on time very polite

4 years ago

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Verified Customer

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Teresa Hiob

Quick to set up the claim, just wish their were not so many exclusions.

4 years ago

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Verified Customer

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Marie Medina Cypress, TX

Electrical problem fixed in a timely manner. Thank you!

4 years ago Edited January 10, 2024

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Verified Customer

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Antoine Elghossain

This is the second time thaat I am told an appliance is not covered. eg. garage door is, but not remote.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 24th, 2020

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Verified Customer

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Gary Boone

Great response to my problem,fixed my problem the next day.

4 years ago

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Verified Customer

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anita render

My claim was so easy and very professional

4 years ago

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Verified Customer

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Chrissy G

The few times I had to use them the were very efficient!

4 years ago

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Verified Customer

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Tony Martucci

Ive always had prompt and curteous service.

4 years ago

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Verified Customer

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John Toler

Easy to communicate with them and they are quick to action.

4 years ago

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Verified Customer

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DIANNE

THEY HAVE BEEN GOOD FOR US SO FAR THEY DID THE WORK REAL GOOD

4 years ago

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Verified Customer

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Marilyn Carson

Prompt, professional, and reasonably priced.

4 years ago

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Verified Customer

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Pam Codding

The service is always fast and efficient.

4 years ago

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Verified Customer

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Richard

Decent service but finding too many "loopholes" that leads to denials.

4 years ago

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Verified Customer

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Ron

Easy to work with in resolving your problem

4 years ago

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Verified Customer

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John Nesbit

Choice has been there every time I needed them - Thank you.

4 years ago

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Verified Customer

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Joe Molina

They provide Fast and great customer service

4 years ago

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Verified Customer

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Victor

Great experience so far with service calls.

4 years ago

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Verified Customer

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robin lynch

it was easy and everything i was promised

4 years ago

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Verified Customer

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Dennis Clark

Very helpful. I love the service. Grateful!

4 years ago

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Verified Customer

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Lori

Choice Home Warranty is great. Every time I have service, it is nice.

4 years ago

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Verified Customer

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Brigitte

We needed to use the warranty for a plumbing emergency and they were not able to schedule anybody for three days.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Anonymous

Microwave was fixed and they got to me in a reasonable amount of time.

4 years ago

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Verified Customer

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Anonymous

For home warranty they are very responsive. The service comes on time and they are trustworthy.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 17th, 2020

Choice Home Warranty Reviews