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Verified Customer

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Melissa Lake Bluff, IL

Great service, very reliable. Very pleased.

3 years ago

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Verified Customer

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Shoshana Carson Maryville, TN

Prompt service but it took over a week for a workmen to come to our home

3 years ago

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Verified Customer

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Tania Simmons Thomasville, NC

Responds quickly and sends service out quickly

3 years ago

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Verified Customer

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Brina Portsmouth, VA

Very reliable and committed with there service

3 years ago

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Verified Customer

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laura winn Virginia Beach, VA

Time frame allowed to approve a claim. Replacement amounts are lower than expected.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 21st, 2021

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Verified Customer

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Anonymous Park Ridge, IL

Our heater was acting up and they came out and repaired it. It is a good value.

3 years ago

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Verified Customer

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Anonymous Orlando, FL

Some of the service is really good but some of them don’t really follow up.

3 years ago

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Verified Customer

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Pat Chesterfield, VA

Most items were not covered. Coils on an AC unit are not covered; that is what the AC is!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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Verified Customer

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Alice Cruz Melville, NY

Quick response when I needed a technician

3 years ago

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Verified Customer

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Adrienne Stokes Waldorf, MD

I am having the hardest time getting a hold of my case manager. It cannot be this challenging and no one seems to want too help me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Verified Customer

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Char l ene Tibbs Temple Hills, MD

I was told I would'nt have to pay out of pocket. I had to oay 300.00 plus monthly payment & 65. To the contractor.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Stephen Vento Pompano Beach, FL

After a month & a half still waiting for one your service companies to repair my wall oven

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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jose gamero Jupiter, FL

Quick response and very knowledgeable of the repair

3 years ago

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Verified Customer

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Brant H Rosenthal North Fort Myers, FL

Ez to work with. Send out a repair specialist within a day

3 years ago

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Verified Customer

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Ray Elliott Memphis, TN

Easy to set up appointments and good communication.

3 years ago

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Verified Customer

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Jules Monnier Metairie, LA

I need my ceiling painted the a/C over flowed. They have not called back to tell me when they would be able to fix it.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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David G Torres

So far, so good. Every claim i have requested, has gone through.

3 years ago Edited January 10, 2024

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Verified Customer

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Kim jackson Plano, TX

Ease of keeping the same company until the job was done.

3 years ago

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Verified Customer

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Hirva Raj Houston, TX

My contractor w part is not responding. I called them and they do not call me back. I need an update and no one calls.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Lee Malowitz Cypress, TX

Iam having a problem with my washing machine the part is not made anymore and they are giving me the run around

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Jack Allyn Cypress, TX

Excellent and responsive customer service

3 years ago

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Verified Customer

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Diane Purdy Mountain Home, ID

Professional, courteous, informative and prompt

3 years ago

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Verified Customer

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Theresa Jean Hunt Mesa, AZ

Always very helpful and quick to provide local help

3 years ago

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Verified Customer

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Rita Vogt Las Vegas, NV

Because he voice taking good care of usa

3 years ago

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Verified Customer

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Ramon Pereira Miami, FL

They offer Good service at an affordable price

3 years ago

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Verified Customer

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Mahkaping Bowie, MD

My experience has been okay. They don't always go above and beyond what my expectation was.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Mila East Elmhurst, NY

Cheap technicians and the service takes longer if you need it as soon as possible. It is not very reliable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2021

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Giselle Smithfield, VA

The case managers are not easy to contact and it takes too long to rectify issues.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Orlando Hyattsville, MD

Everytime I called customer service they responded.

3 years ago

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Verified Customer

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Glenda Columbus, GA

Customer support has always been very helpful.

3 years ago

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Verified Customer

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Subhransu Mc Kinney, TX

All the technicians who ever came to my house were all perfectly knowledgeable.

3 years ago

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Verified Customer

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Dave Spring Hill, FL

Sometimes it took too long to get a service technician here.

3 years ago

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Verified Customer

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Lamont Norfolk, VA

The company responded quickly when my AC wasnt working.

3 years ago

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Verified Customer

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Ann Henderson, NV

Organized, efficient, with good contractors

3 years ago

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Verified Customer

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Ann Thomas Indianapolis, IN

Quick response and good service repairmen

3 years ago

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Verified Customer

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Art Smith Dacula, GA

They are reliable, prompt, competent and friendly!

3 years ago

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Verified Customer

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Paru Mazumdar Smyrna, GA

They take care of complaints right away.

3 years ago

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Verified Customer

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Law Port Charlotte, FL

Didn’t cover a filter line to repair A/C so plan to go with new company in future. Cost me more than 400 dollars ( because of fine print)

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Rachel Jackson Louisville, KY

Always courteous, and prompt with response.

3 years ago

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Verified Customer

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Northgate drive Dumfries, VA

My issues get resolved efficiently and fast.

3 years ago

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Verified Customer

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Trista L Davis Washington, DC

Quick service and excellent customer service

3 years ago

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Verified Customer

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George Shepherd Summerville, SC

They took care of oven issue in a few days.

3 years ago

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Verified Customer

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Ann F Lut Maple Hill, NC

They responded quick diagnosed and fixed problem

3 years ago

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Verified Customer

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Janet McDermott Las Vegas, NV

Good except they denied a pool filter repair and. refrigerator door repair.

3 years ago

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Verified Customer

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Stephanie Villaver Richlands, NC

Good service ! Never an issue when I need help

3 years ago

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Verified Customer

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Rose Baton Rouge, LA

I always have a repairman come in quickly after I put in a claim.

3 years ago

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Verified Customer

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Sara Pompano Beach, FL

They get the job done. I don't have to call ten times.

3 years ago

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Verified Customer

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Jennifer Canonsburg, PA

They always get the appropriate professional here quickly.

3 years ago

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Verified Customer

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Ryan Baltimore, MD

I went with Choice Home Warranty because it was cheaper than other options.

3 years ago

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Verified Customer

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Judy Rockwall, TX

I think it's a pain. Because they require a whole lot more validation.

3 years ago

Choice Home Warranty Reviews