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Verified Customer

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Sean Staggs Aurora, CO

Unprofessional technician cursed at me, claim denied erroneously, appealed and no one called for my appointment. Lazy, sloppy crooks

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 22nd, 2021

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Verified Customer

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Eugenia Doucette Saint Marys, KS

Some techs are not on time and it has taken too long to fix my washer that still isn't fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Verified Customer

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Dorothy A Pompey Tallahassee, FL

They customer service are friendly and helpful

3 years ago

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Verified Customer

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Becky Sperber Greeley, CO

It was an easy process, getting our oven fixed..

3 years ago

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Verified Customer

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roberto rivera sr. El Paso, TX

Some of the customer reps need more customer service training

3 years ago

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Verified Customer

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Karen Lawson Greensboro, NC

Choice was the best price, service fee and the coverage.

3 years ago

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Verified Customer

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Dekel Plano, TX

Bad service. As soon as you pay the only thing they care is the contract. To get anything fixed you need to pay with blood.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Alberta Liapis Bullhead City, AZ

Responds quickly. Handles claims fairly for the most part.

3 years ago

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Verified Customer

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Nikita Times Lithonia, GA

Dissatisfied they would not cover replacement of water stem. The first tech stripped it and cause a bigger problem

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Sonia Sandoval Mesa, AZ

They respond fast to the claims and its gpod price

3 years ago

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Verified Customer

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EMMETT FUTCH Dewey, AZ

They are priced well and give excellent service.

3 years ago

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Verified Customer

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Dr. Carl G. Smith Sr. Townsend, DE

Always solved any problem I called them in to repair.

3 years ago

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Verified Customer

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Greg Milton, FL

Very responsive to the request for service.

3 years ago

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Verified Customer

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cindee bowen Hurricane, WV

I am currently waiting to have my sump pump repaired and it's been 3 weeks and they have not found a technician to fix it.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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DONALD BRINSON Canal Winchester, OH

Quick response and was willing to help resolve problem.

3 years ago

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Verified Customer

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Charles A Rockwell Glen Burnie, MD

Excellent service and show up on time as scheduled

3 years ago

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Verified Customer

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Carla Birmingham, AL

The time is too long before repair . It was very hot my ac went out and it took over 2weeks for the process

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Barbara G Bowman Buffalo Gap, TX

Sometimes they cannot find repair people.They mostly do a good job.

3 years ago

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Verified Customer

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Angela Bradley Oreland, PA

Customer service and prompt response to service matters.

3 years ago

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Verified Customer

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Susan Gray Columbus, OH

Fast, efficient, helpful friendly service!

3 years ago

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Verified Customer

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Bobbi Bettger Phenix City, AL

Quick response to claims. Courteous and helpful customer service.

3 years ago

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Verified Customer

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Alford Georgetown, TX

They arrived at my home promptly and did. Great job

3 years ago

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Verified Customer

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Harvey Waid Birmingham, AL

too much out of pocket cost and really no explanation for the cost(with HVAC MEDIC)

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Robert L Poe Henderson, NV

I had an electrical problem and handled it very fast.

3 years ago

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Verified Customer

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Brenda Cole Little Rock, AR

Get a person very quickly and very nice.

3 years ago

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Verified Customer

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Lauretta Zarvian

They responded quickly and professionally.

3 years ago

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Verified Customer

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Lilliana Mc knight Orlando, FL

Great customer service and quick response!

3 years ago

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Verified Customer

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Kimberly Jaques Merritt Island, FL

They authorized the repair of our A/C without any issues.

3 years ago

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Verified Customer

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Keith Colonial Heights, VA

They were very prompt and professional compared to my first experience.

3 years ago

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Verified Customer

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Reinaldo Hernandez Winder, GA

The fast response and attention to details.

3 years ago Edited January 10, 2024

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Verified Customer

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cynthia s welzbacher Missouri City, TX

Timeliness, professionalism and problem resolution.

3 years ago

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Verified Customer

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Belinda Thompson Kansas City, MO

Only paid about 50% on new appliance and nothing toward the install. Replacement to me means removal and replace with new item

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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James Shields Victoria, TX

Contact and information readily available

3 years ago

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Verified Customer

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Giandomenico Recupero Fort Lauderdale, FL

Great service men and costumers services

3 years ago

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Verified Customer

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Graeme Laxton Warrenville, IL

The process has been relatively seemless so far.

3 years ago

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Verified Customer

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Audrey J Williams Calumet City, IL

Very pleasant easy to deal great service

3 years ago

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Verified Customer

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Sidney Rivers Semmes, AL

The service was great and done in a timely manner.

3 years ago

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Verified Customer

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Lorena Mendoza Hollywood, FL

Excellent service very proffesional Quick respond

3 years ago

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Verified Customer

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koshal patibandla Fairfax, VA

Done good service on time and it was quick

3 years ago

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Verified Customer

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Rita HYDE Etna Green, IN

The air works better than it did when it was brand new

3 years ago

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Verified Customer

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Linda Walton Wendell, NC

Didn't come at original time stated. Had to call a couple of times

3 years ago

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Verified Customer

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Erma Villazon Pompano Beach, FL

Very good and very helpful and professional

3 years ago

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Verified Customer

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Folorunso Phillips Myrtle Beach, SC

Fast response. Sent very knowledgeable technitian

3 years ago

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Verified Customer

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Eva Hughes Mesa, AZ

Very fast response to your claims,curtious

3 years ago

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Verified Customer

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Rebecca Rills Little Rock, AR

Quick with responses, but slow to repair because no part

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Harold Klee Orlando, FL

Prompt service and excelleent service technicians

3 years ago

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Verified Customer

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Bishowdeep sijapati Woodbridge, VA

Fast and reliable friendly technician and well known person

3 years ago

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Verified Customer

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Vaughn F.

It was an exceptional process. Thank you very much.

3 years ago Edited August 8, 2024

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Verified Customer

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Denise Eichler Blue Springs, MO

Our service was seen accomplished quickly.

3 years ago

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Verified Customer

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Wendy Leedle Stayton, OR

Quick service and ease of applying for services

3 years ago

Choice Home Warranty Reviews