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Verified Customer

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ROBERT A WAGSTAFF Montgomery, AL

The technician provided did a great job and he resolved my problem.

3 years ago

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Verified Customer

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Sarah K Spicer Elyria, OH

EdIHr knew what he was doing and he fixed it for me

3 years ago

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Verified Customer

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Alice Lathan Shealy Winnsboro, SC

Good people. Easy to deal with, always answers questions

3 years ago

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Verified Customer

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Sardul Singh Allen, TX

Claims denied on frivolous grounds. Service is generally prompt and easy through the internet.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Verified Customer

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Thomas Mesfin Cedar Park, TX

They arrived on time and the work they did was good.

3 years ago

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Verified Customer

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Jennifer Dew Glassburn Plano, TX

Prompt service calls when needed and their reps are always friendly.

3 years ago

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Verified Customer

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Robin Jones Austell, GA

I am very impressed how quickly they handle a claim.

3 years ago

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Verified Customer

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Willie Norwood De Bary, FL

Takes too long to get repairs completed with little to no action or help from Home Warranty

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 16th, 2021

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Verified Customer

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Yudys De Los Santos Lawrenceville, GA

Good atencion every time I call costumer service

3 years ago

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Verified Customer

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Marcy Venice, FL

Quick responses and very easy to work with.

3 years ago

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Verified Customer

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Anne Dusenbury Schaumburg, IL

Professional and friendly phone support.

3 years ago

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Verified Customer

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Alok Bhushan Philadelphia, PA

Work done on time and technician was polite

3 years ago

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Verified Customer

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Rita Stinson Killeen, TX

Had items broken and got fixed very fast

3 years ago

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Verified Customer

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Robert Bohannon Cincinnati, OH

Because the job was completed in a timely manner

3 years ago

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Verified Customer

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Richard Mulqyeen Guilford, CT

Had a problem with a clogged vapor hose on my A/C I was told it was not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Leandro Barretto Richmond, TX

Fast response sending technicians to solve problems.

3 years ago

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Verified Customer

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Cynthia Las Vegas, NV

Fast efficient and they work with great service companies

3 years ago

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Verified Customer

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Donna Dorsey Pinellas Park, FL

they were right on top of a recent plumbing problem

3 years ago

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Verified Customer

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David Dennard Greenville, NC

Excellent, courteous, and prompt service.

3 years ago

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Verified Customer

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Dianne Heritage Holly Ridge, NC

Quick service. Quick answers good coverage

3 years ago

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Verified Customer

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Gloria Newsome Houston, TX

Problem was diagnosed and taken of in timely manner.

3 years ago

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Verified Customer

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GLENN REEVES Borger, TX

I PAID ONE REPAIRMAN BECAUSE CHOICE WOULD NOT PAY HIM. HE HAS BILLED ALL CUST. THAT WEREN'T PAID

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Nick Jackson Kenner, LA

They were helpful, great assistance, swift to action

3 years ago

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Verified Customer

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Ken Dillon Fruitland, ID

Good quick response even in a small rural town.

3 years ago

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Verified Customer

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Linda L Rioux Valdosta, GA

All claims thus far have been handled quickly with professionals.

3 years ago

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Verified Customer

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Helen Lenox Athens, TN

Usually quick response and finding the right company/person to handle the job.

3 years ago

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Verified Customer

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Lori quirino Amarillo, TX

I was told by a technician to turn in my faucet. I turned it in and lid the $75 then to find out they wouldn’t cover it. Very frustrating

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Nancy Pendleton North Las Vegas, NV

They schedule quickly when we need something repaired.

3 years ago

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Verified Customer

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Nikola Barjaktarevic Katy, TX

excellent response and coverage on the claims.

3 years ago

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Verified Customer

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NICOLE MARIE PACHECO-COULTER Tomball, TX

They work very quickly to help me with my home issues.

3 years ago

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Verified Customer

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Maria Sollitto New Hartford, CT

They tended to tour problem immediately.

3 years ago

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Verified Customer

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James Charlotte, NC

It's not too expensive, that is why I stay with them because sometimes my claims are denied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Verified Customer

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Wes Robbins Humble, TX

They were prompt, friendly and did their job!

3 years ago

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Verified Customer

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Catherine Bryant

I do not like that a technician saw the problem and never came back. The service was canceled.

3 years ago Edited January 10, 2024

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Verified Customer

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Cheryl Daniels Katy, TX

It was quick and he was very acknowledgeable

3 years ago

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Verified Customer

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Christy Moe Knoxville, TN

Have had good service providers but sometimes it takes a few days to get a call

3 years ago

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Verified Customer

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David Banaee Alpharetta, GA

They handled our claim very fast and professionally

3 years ago

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Verified Customer

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Denise M Grano Buford, GA

When I have put in a claim, they respond quickly

3 years ago

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Verified Customer

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Elaine Norman Round Rock, TX

Excellent service people. Courteous and professional

3 years ago

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Verified Customer

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Erl Fairfax Sicklerville, NJ

Started out paying one price, that I was so called locked in then my monthly & deductible went up.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Verified Customer

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Ishwor neupane Huntersville, NC

Problem has not be resolved. It's been just a week I had guys came in for my ac problem upstairs and after may be 2 weeks I got the same problem.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Thursday July 22nd, 2021 between the hours of 03:00 PM and 08:00 PM.

Jul. 22nd, 2021

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Verified Customer

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James Waldorf, MD

They took care my needs in a timely manner

3 years ago

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Verified Customer

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Kathy Anglesey Hurricane, UT

Very good service, they were on time and fixed the problem

3 years ago

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Verified Customer

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Kathy Snyder Rockport, TX

Filed claim and already have Claim Number.

3 years ago

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Verified Customer

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Kent Turnbaugh Middle River, MD

Great service and very timely appointment

3 years ago Edited January 10, 2024

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Verified Customer

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Walter ONeal Rosenberg, TX

Did not anywhere near the replacement value of our dishwasher and didn't even send the amount they agreed to

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Mark Wichita, KS

My water heater went out. It's been 3 week and I still don't have a new one put in yet.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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Verified Customer

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Altonia Hephzibah, GA

Picked CHW for their price. They're active right away

3 years ago

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Verified Customer

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Joseph Dallas, TX

Choice does not replace or repair any warranty items. They always find a way to not cover the cost and put the fault on the homeowner.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Martha Jackson, MS

After I enter my details online, they are responsive within 24 hours.

3 years ago

Choice Home Warranty Reviews