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Verified Customer

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NHess Eads, TN

CHW needs better service providers.. those that are prompt and knowledgeable

2 years ago

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Verified Customer

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Np Helena, AL

Furnace out had to wait 1 day for service only that 2 vendor. 20 degrees that night

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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JAMES DEATON West Chester, OH

Poor coverage and communication. They did not replace my dishwasher as promised and took over a week to call me.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2022

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Verified Customer

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Kay Gordon Germantown, TN

The venders are prompt and knowledgeable

2 years ago

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Verified Customer

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ALFREDIA Green Palm Coast, FL

They came as soon as I contacted them within a day.

2 years ago

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Verified Customer

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Mable Montgomery Athens, GA

Professional and patient with assisting with my problems

2 years ago

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Verified Customer

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Judy morgan Philadelphia, PA

Because every issue you may have it always cost you out of pocket money I never had this problem with my old home warranty company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Shawn M. Davis Longwood, FL

Great response time. Excellent value for the money.

2 years ago

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Verified Customer

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lorenza Mendoza Decatur, AL

Because you guys don't cover anything. When I called something you always said it does not cover. Waste my time and my 65.00 dollars

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Ronald R. Meador Wichita Falls, TX

great response, but had to wait two days for service provider

2 years ago

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Verified Customer

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Carolyn hargett San Antonio, TX

Contractors are on time, professional and knowledgeable.

2 years ago

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Verified Customer

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Jim J Zimmerman Henderson, NV

Had problems with our refrigerator. They got it fixed

2 years ago

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Verified Customer

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Toby Greenberg Spring, TX

Service person always shows up and takes care of my issues

2 years ago

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Verified Customer

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Linda ferguson Fort Mill, SC

Usually prompt to take care of my problem

2 years ago

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Verified Customer

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Nancy Hobbs Arkansas City, KS

Easy to use and very helpful and very cost effective.

2 years ago

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Verified Customer

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Vernella D. Trull Randallstown, MD

I had my roof repaired and it no longer leaks!

2 years ago

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Verified Customer

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Terri L Clements Williamsburg, NM

Got a repair person and repair date fast

2 years ago

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Verified Customer

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Bernard Tallerico San Antonio, TX

Timely no hassle response. Good price. Low cost for visit.

2 years ago

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Verified Customer

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Craig Marshall Walls, MS

Choice has always taken care of my claims, promptly.

2 years ago

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Verified Customer

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Candis L Jackson Port Charlotte, FL

Quick service, good work, friendly staff

2 years ago

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Verified Customer

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Mohamed Plano, TX

Good company and they take care of their customers

2 years ago

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Verified Customer

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Shannon Jennings Rockport, IN

Not being able to find a contractor to fix things. Have to pay them and get reimbured?

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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Nicole Chatman Clarksville, TN

Gets the job done on time and professionally

2 years ago

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Verified Customer

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Sunna Hoover Edmond, OK

Very kind and helpful. Quick to get services sscheduled

2 years ago

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Verified Customer

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Linda Burger Cleveland, OH

Service was fast, efficient and effective.

2 years ago

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Verified Customer

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Mary G Stewart Port Charlotte, FL

they sent the Lowes credit for an appliance as promised

2 years ago

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Verified Customer

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Donald Johnson Orange Park, FL

Got my service call scheduled same day!

2 years ago

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Verified Customer

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Wayne Mitsch Minneapolis, MN

They failed to honor a claim, despite they sent 'their' contractor to repair my furnace at -11* temperature.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Verified Customer

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angie m sanchez New Braunfels, TX

they did listen to my concerns and try to help us.

2 years ago

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Verified Customer

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Gwenevere Funderburk Fort Washington, MD

They were prompt with dispatching a service repairman

2 years ago

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Verified Customer

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Richard Saint Petersburg, FL

quick and responsive. They seem fair in resolving problems

2 years ago

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Verified Customer

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Allen J Daise Fort Lauderdale, FL

Easy appointments. Good service. Quality work. Will recommend to others.

2 years ago

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Verified Customer

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Joseph Sladkus Morrisville, PA

sometimes late on service and better pricing on replacements

2 years ago

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Verified Customer

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Benjamin Whitfield Augusta, GA

I have been waiting for my Lowe's reimbursement certificate or over two months which i think is unacceptable.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 27th, 2022

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Verified Customer

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jennifer riggs Birmingham, AL

Because we were not even given half of the money it would take to replace refrigerator

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Harold Widner Fort Worth, TX

Technician was very polite and he did great work

2 years ago

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Verified Customer

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Felix Proano Pompano Beach, FL

Very reliable they were there when I needed them

2 years ago

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Verified Customer

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hari karangula Fulshear, TX

best customer service care and timely support.

2 years ago

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Verified Customer

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William R Hunt Fort Myers, FL

Quick responses and accurate help with contractors

2 years ago

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Verified Customer

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Dennis McCormack Caulfield, MO

Good experience with recent claim fixing my stove

2 years ago

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Verified Customer

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Jim Johnson Happy Valley, OR

I have had two claims one paid the other one we had to settle they would not fix my stove

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Jerry botts

Quick response and on time service thank you

2 years ago Edited January 10, 2024

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Verified Customer

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Linda Sheffa Fort Worth, TX

Every time we needed them they came through

2 years ago

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Verified Customer

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Michael Hall Jacksonville, NC

A claim was unfairly denied costing me $1800. Another was settled far short of needed amount.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Melissa Scottsdale, AZ

The response time is awesome and so are the Techs

2 years ago

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Verified Customer

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Barbara Ioakimidis New Port Richey, FL

Prompt service, trusted the tech. Knowledgeable

2 years ago

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Verified Customer

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Carrie Burch Columbus, OH

*easy process, good service, timely response and resolution

2 years ago

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Verified Customer

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Joan Devore Washington, DC

I did not have to pay extra money! the customer service representative was rude.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Verified Customer

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Lisette Fort Lauderdale, FL

When my washing machine broke, someone came out and fixed it. It gives me peace of mind.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Jan. 20th, 2022

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Verified Customer

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Pat Sutphen Jacksonville, TX

Through all obstacles my repairs were completed

2 years ago

Choice Home Warranty Reviews