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Verified Customer

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Claudette V Walker

CHW is quick to satisfy all claims and are very efficient

2 years ago

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Verified Customer

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Jo Ann Grant

I an issue they corrected the issue right away

2 years ago

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Verified Customer

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Luanne Thomas

They fixed my water heater. I would rather have a new water heater, but ok.

2 years ago

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Verified Customer

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V.

it takes months! to schedule a service and after that they find any reason not to cover the repair or replacement. avoid at all costs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Verified Customer

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Donna aiken

I have submitted 3 claims and youhave done nothing with them. If I don't get resolution by tmro. I am canceling service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Nancy C Miller Morrilton, AR

I have spent more money trying to get a claim done and have always been told my claims were not covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Nola Gardner Cabot, AR

Still waiting for technician to follow up as he didn't repair my dishwasher the first time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Irma Pasick Las Vegas, NV

Every time I call to use Choice's service I find that the monthly fee has increased.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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SaveenE Cumming, GA

Good Customer Service and prompt response on Case when opened

2 years ago

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Verified Customer

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linda thomas Lithonia, GA

Professional customer service, and professional contractors

2 years ago

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Verified Customer

star star star star star

Stephen McCurry Smithville, TX

Easy claim process. one simple call got the ball rolling

2 years ago

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Verified Customer

star star star star star

Barbara Romero Austin, TX

They are on the ball when I need to claim

2 years ago

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Verified Customer

star star star star star

Francine Dabson Rotonda West, FL

They respond with repair appointments within 1 and 2 days.

2 years ago

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Verified Customer

star star star star star

EFRAIN RODRIGUEZ Livingston, TX

They have proven to be a good company. I'm very satisfied.

2 years ago

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Verified Customer

star star star star star

Paula Norman Denison, TX

Good prices. Easy to request service and fast response!!

2 years ago

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Verified Customer

star star star star star

Harold Markowitz Barnegat, NJ

They did the job right fast and efficient

2 years ago

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Verified Customer

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Ronald Bloom II Las Vegas, NV

Contractors do a good job. I am happy. Fixed my furnace.

2 years ago

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Verified Customer

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Raymond Marot Naples, FL

They are very quick getting repair people

2 years ago

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Verified Customer

star star star star star

Robert W Torrey Ogden, UT

Ease of filing a claim and attentive personnel.

2 years ago

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Verified Customer

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Mark Espinosa Columbus, OH

It's easy to file a claim and the process is smooth.

2 years ago

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Verified Customer

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mario coronato Scottsdale, AZ

Moved tried cancelling early and get a refund of the 5 months I had left on my policy and they said that I could not do anything. No refund.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

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Verified Customer

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Leonora E Gregorio Sun City, AZ

Your company's refusal to cover a defective water heater after the 15 day waiver. I was held hostage to a $360 out of my pocket cost.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 30th, 2022

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Verified Customer

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vince DiGirolamo Newtown Square, PA

because they would not replace a part with the same part that was bad they wanted to give me a cheaper part

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Janice Hall Las Vegas, NV

For the most part they seem fair and responsive, although a bit slow.

2 years ago

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Verified Customer

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LARRY SCOTT Wilmington, NC

Good service and quick customer response

2 years ago

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Verified Customer

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Torrie Dillon Bolingbrook, IL

Positive interaction with customer service

2 years ago

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Verified Customer

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Luisito Delacruz Pensacola, FL

Fast action in fixing needed repair at home

2 years ago

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Verified Customer

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Brad Cleveland, OH

Choice is a good value, good price, good reputation.

2 years ago

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Verified Customer

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Mariam Canal Winchester, OH

They take time to respond to me when I don't even know what's going on.They came on time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Gayle Keating Charlotte, NC

First visit was in 24 hrs. Repair took several days cause tech was busy

2 years ago

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Verified Customer

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Romaldo Ozona, TX

Had good reliable service the tech was very knowledgeable

2 years ago

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Verified Customer

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Kenneth Alsobrook Marion, KY

I pay for a service I am not getting. My heater broke and they told me to find someone to fix it myself and they will reimburse me. They did not.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Gail Timon Union, KY

Requested service was immediately scheduled.

2 years ago

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Verified Customer

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Trena Thomas Stockbridge, GA

They answered and completed my need ledd than 24 hours.

2 years ago

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Verified Customer

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Wilson Duncan Stanley, NC

They help me with my ac unit I only paid 2200

2 years ago

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Verified Customer

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Vickie North Fort Myers, FL

Prompt and problem fixed totally to our satisfaction.

2 years ago

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Verified Customer

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Phyllis Arlington, TX

Timely in responding. Resolved our issue quickly!

2 years ago

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Verified Customer

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Tarek Shalabi Turck, KS

Very reliable i will recommend them to anyone

2 years ago

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Verified Customer

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Kenneth Transou Jackson, TN

Your replacement program is a joke. 1st off it takes forever to get the representative case manager to call you back. I still have not.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 24th, 2022

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Verified Customer

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Ron Niles Midland City, AL

Too difficult to get a claim approved. With an active water leek, process took 4 days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 24th, 2022

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Verified Customer

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Carmine Aglira Fort Myers, FL

Denied every claim I submitted denied a Freon fill saying it was leaking before I signed up meanwhile I had another warranty company previously

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 24th, 2022

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Verified Customer

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Joshua Obermuller Cincinnati, OH

Questionable contracts. Case manager won't call you back with important information and they lie about results.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Anthony Lamont Lucas Manassas, VA

So far response time has been good. Technician was very helpful.

2 years ago

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Verified Customer

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Wendy Harman Huntsville, AL

Fast service. Repairman came out on a Sunday.

2 years ago

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Verified Customer

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Scott Temple Castle Rock, CO

Only time I needed them , prompt service

2 years ago

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Verified Customer

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TANYA Pratt Keller, TX

Easy to submit and schedule. Good communications.

2 years ago

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Verified Customer

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Kathleen Joan Davis Chandler, AZ

Excellent job in finding knowledgeable repair people.

2 years ago

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Verified Customer

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Dennis twining West Palm Beach, FL

Our first experience was terrific 5star but recently had terrible experience with an advocate.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Verified Customer

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Roberta Cain Memphis, TN

It's the knowledge,personility, communication

2 years ago

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Verified Customer

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SANDRA L BUCCI Niles, OH

Easy to contact and great, timely service.

2 years ago

Choice Home Warranty Reviews