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Joyce Fanuele Sebastian, FL

Choice Home Warrantee acted right away on my claim and had a tech at my home at my convenience. The tech that came was friendly and experienced.

1 year ago

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Annie San Juan Capistrano, CA

I was told when I purchased the warranty that I would be paid replacement value of an item with the same specs if it was not able to be fixed. That was not the case when I filed a claim for my Samsung range. The part I needed was no longer available so Choice originally offered me $350 to replace my range. After declining that offer I was issued a check for $455, the absolute highest they would pay out. I couldn’t find a range with the same specs under $799. So Choice Home Warranty is no more honest than any other misleading home warranty service.

1 year ago

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Alisa Killbuck, OH

I love that they have enough contractors in GA. However, not enough in Boston, MA This is the 3rd home warranty I have used in 16years, so far so good!

1 year ago

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Francis Richmond, TX

I told them that my stove was original…40yrs old when I bought the policy. I specifically asked that if it went out would they replace my stove! They said yes! 4 yrs later my stove goes out and instead of replacing my stove, they gave me a $500 gift card for Lowes! Absolutely awful! My son had the same experience with his air conditioner and his Choice policy.

1 year ago

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Pamela Abbey Phoenix, AZ

Was on time and kept me updated on details. She was very efficient, knowledgeable and had a very pleasant personality. She did a great job!

1 year ago

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Karen Smithville, TX

It takes a really long time to get payment for an appliance that has gone out. My dishwasher is not working and the guy was out 3 weeks ago. He said it couldn’t be fixed. I’ve heard nothing back from Choice Home Warranty. I’ve called but the claim hasn’t been processed.

1 year ago

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Debbie Weddle Mesa, AZ

Yoni was a pleasure to talk to. He was very thorough and answered all my questions. Choice Home Warranty should be proud to have him!

1 year ago

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pencarver Burleson, TX

IF I could give zero stars, that would be much better!!!! I signed up for the reviews app. I gave my user name and password. My user name was totally messed up. Of course there is NO MEANS TO CORRECT THEIR ERROR!!!! If I could give negative stars, I would gladly offer the negative stars in generous numbers on this alone! Unless this can be corrected, I may just totally wash my hand of Choice Home Warrantee!!!! I doubt that they care, so we shall ee what we see....

1 year ago Edited February 16, 2023

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Jim Craig

Request for service was handled very promptly. Serviceman was good. Cash[gift card 】 was less than I expected. But I accepted anyway.

1 year ago

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Katherine Woburn, MA

Service was great! The technician who came in was very pleasant and quick. He explained everything. He was in and out and great to deal with.

1 year ago

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Andrew Tuscola, TX

This company is a fraud. They do not stand behind their promises. I had a dishwasher that wore a hole in the tub from normal wear and use, they would not make the repair, and when I wanted to cancel my contract they keep most of my money. The customer contact we very rude and disrespectful. I do not recommend choice home warranty. They charge way to much for what you get.

1 year ago

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dave nicholson Lee's Summit, MO

Ok for minor repairs and replacements. When it comes to major appliances I’ve been consistently disappointed with “like for like” replacements. The value of the replacements offered are nowhere near the value of the items needing replacement. For example I was offered $450 as a “replacement” for a $1000 dishwasher.

1 year ago

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Mike Sweat Birmingham, AL

Called choice warranty on Jan.7th. to file claim to repair microwave . Then on Jan. 10 was notified that Stephens appliance repair would be out to evaluate problem, they notified Choice on problem and cost of repairs Still waiting .On Feb. 7 called choice to voice concerns ,stated they would call me back within 24 hrs. again still waiting for update!

1 year ago

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Kayla Ross Anderson, IN

This is my first purchase of home warranty and James was amazing! He was very informative and walked us through everything. I highly recommend!

1 year ago

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Brian Rogers Summerville, SC

I had a whole house plumbing inspection that found a rusted joint on top of the water heater. The technician informed me that it should be repaired before it rust through discharging water all over the garage. CHW refused to repair and will not do so until it fails causing significant damage to my garage and costing them more to repair.

1 year ago

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Terri Budris Sun Prairie, WI

The technician was professional, thorough, friendly, courteous, and knowledgeable. It made the process so much more pleasant!

1 year ago

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Via Mobile, AL

What i like to choice Processing my claims no hassles and i don’t have to wait a long time to have a company to provide the service i need.

1 year ago

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Shawnda Thompson Akron, OH

Excellent service. Sent technician out the next day. Fixed the problem in a timely manner. Would definitely recommend this company to everyone

1 year ago

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Hootie Turlock, CA

The representative said the service fee was $75 and when I got my policy it says $85 I've been a Realtor here in California for more than 30 years and thought I would give you a try but that's not a good way to start out.

1 year ago

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Bob

Choice has short comings. Replacement appliances are pro rated & the Lowes Credit certificate takes weeks to arrive. Also they don’t cover mane water line or its shut off valve. Minor issues are handled okay but appliances trouble calls can take a week

1 year ago

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Lynn Hubbard The Villages, FL

Good coverage. Reasonable costs. Online system is well organized and user friendly. Phone staff are professional and competent

1 year ago Edited November 8, 2023

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LaurieAnne Corpus Christi, TX

I am very happy with this company. The response was quick, and the technician that came was friendly and yet professional

1 year ago

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Robin Houston, TX

Excellent service by Choice and the companies that they use! I came over from American Home Shield and your service is 100% better in Every way

1 year ago

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AJ Weere Clovis, CA

I changed over from AHS and it was very easily done by the agent WK. Since I just came over to CHW, I cannot say much about their service yet.

1 year ago

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IRIS Detroit, MI

I like the claims proceed fast. The providers were professional, friendly, and explained the problems very well. Excellent service providers.

1 year ago

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OLIVER Littleton, CO

Prompt service appointment, parts that were ordered came in on time and Sears Service installed them the next day. Robert was excellent!

1 year ago

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Sam Watson

The price for coverage is excellent and I have made only one claim and the response and quality of the technician doing the repair was excellent

1 year ago

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Carlos Hernandorena

I like the quick create a claim process and the customer service.I can't give it 5 stars because the quality of the repair team that comes to the house.

1 year ago Edited May 17, 2023

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Louis DeMatteo Murrells Inlet, SC

Travis from Stay Cool Heating and Air Conditioning was very friendly and helpful. He investigated the problem and clearly explained my situation.

1 year ago Edited May 17, 2023

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Kenny Foo Lawrence, MA

Very impressed and easy to got home coverage of warranty, just peace of mind for home appliances, plumbing and electrical works.

1 year ago

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Teresa Butler Tate Canyon Lake, TX

I was pleased with the Sears Service Technician. He was knowledgeable and communicated well about the problems and what was needed to fix them. I am sorely disappointed with the Choice Home Warranty in that they found an excuse not to cover the problems that the service technician pointed out. So I will now have to buy a new refrigerator. So much for the "warranty."

1 year ago

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Debbie S The Bronx, NY

Customer service rep Jeff was very helpful and patient. Answered all my questions. Made me feel comfortable in choosing your company

1 year ago

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Chris Chicago, IL

It took over 24 hours to get a vendor assigned and unfortunately this was related to heat during winter and I had to wait 3 days for a technician to arrive

1 year ago

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BeeBlessed44 Rev45 Hephzibah, GA

Given an Appointment time of 3-8pm for Feb 2, 2023. What a Complete waste of my valuable time. A complete No Call / No Show. I even called the number of the Plumber in my email, yet his mailbox was full and requesting to leave a text message. I’ve yet to hear back, and my afternoon / evening totally wasted. Don’t know if I’ll hear from you all tomorrow or not. But this is totally unacceptable.

1 year ago

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Courtney Morgan Harrow, HRW

The level of customer service is very good. I do find that it can be difficult to communicate new contact information. That said, I would recommend Choice Home Warranty.

1 year ago

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Christie Cole Goochland, VA

This was my first time using CHW for a repair. My washer broke down (Friday), they sent a technician out 4 days later (Tues), we can repair it and have it working by Friday. We received an email and said they will give us an Lowes Ecard because it was, basically, to expensive to repair. Well the Ecard will take 30 day to get, so we said to send us a check, that will take 30 days also. Who can wait 30 days without a washer? I would rather buy a Lowes extended warranty and have FASTER and Better service than I have received From CHW.

1 year ago

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Aggro College Station, TX

We had a service call scheduled within 24 hours and the problem with the refrigerator was completely repaired to our satisfaction.

1 year ago Edited January 10, 2024

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Virginia Brown McDonough, GA

It takes too long to get a technician out to the house. Called on Monday didn't get service until Friday. I find that part of the process unacceptable. The technician was professional (Alex) .

1 year ago

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Cecile Satrom Richmond, TX

The sales rep was excellent! He explained everything very thorough and gave me several different choices on the payment plan.

1 year ago

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Gregory Cox Memphis, TN

My service technician was excellent. It took from January 21st to the 26th for the technician to get to my home to make the repairs which is too long 😤

1 year ago

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Walter Harris St Louis, MO

This company is the best home protection plan company! Reached out this morning and already have an appointment for tomorrow!!!

1 year ago

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richard sierra Vanceboro, NC

My dislike is the fact that you all said you are buying me out for my microwave but you have not gave me my gift card for lowes. Thirty days really?! Why?However, you all were in the quickness to take my money.

1 year ago

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Suzy Bergeaux Opelousas, LA

My technician, Mr Schexnyder, was very knowledgeable, helpful, and pleasant. I had great service from him and Choice Warranty!

1 year ago

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Alfred Trujillo Fresno, CA

Choice was great in getting me a contractor to repair our heater. The Contractor Fresno Heating & Cooling was very professional and knowledgeable.

1 year ago

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Janet Allentown, PA

I am not happy with this company. Last year I had a hot water tank issue at my home. The tank was 80 gallons and the warranty only replaces up to 75 gallons which I would have accepted. This year one of tbe radiators in my rental unit was leaking, the company decides it was installed improperly. I feel as if I at nearly 72 years old pays this warranty company monthly to deny claims. I’m telling everyone I know about my experience.

1 year ago

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Joseph Tuckerton, NJ

Everyone did what I was hoping for, this is a company that does exactly what you signed up for, I recommend Choice highly. WELL DONE CHOICE.

1 year ago Edited January 10, 2024

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MANUEL TRINIDAD Bergenfield, NJ

Easy to file a claim on line. The scheduling of the technician was also fast. They came and fixed the issue of mu circuit breaker tripping.

1 year ago Edited February 15, 2023

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Michele Poole Destrehan, LA

My microwave needed to be replaced. I was only given $191 which won't replace what I had. It cost $170just to install the new microwave plus $40 to take out the old microwave, That's $210 and my microwave will probably cost about $300. This totals $510, I was informed you don't cover the cost of installing the new microwave and that you only give the wholesale rate to replace my microwave. They don't tell you these things when you when you call for information. I think it's awful the small amount of money you give to replace an item. I'm very disapointed.

1 year ago

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Carol Strid Smithville, TX

Yasha was very professional and easy to work with.we have been taken advantage of before and feel like we made a good decision.

1 year ago

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Choice Home Warranty SUCKS! Phoenix, AZ

DO NOT USE CHOICE HOME WARRANTY! THEY'RE THE WRONG CHOICE! I'm cancelling my contract with Choice because it takes too long to get things done. I had a renter go a week without AC in the summer trying to get approval and ended up having to pay for the entire replacement myself. Another customer went without a refrigerator until I bought a new one. Four months later it's still not resolved.

1 year ago Edited February 15, 2023

Choice Home Warranty Reviews