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Bernadine Beaumont, TX

Too many Tele marketers working unprepared. Not trained to give satisfactory solutions on the other hand 50 /50 once a tech comes out some problems solved some not

1 year ago

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Alvin Mitchell Orlando, FL

The service is outstanding. Once a claim is submitted, the work is usually completed within a couple of days, unless a part has to be ordered.

1 year ago

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Carolyn Columbia, MO

The person who came to work on our dishwasher was very knowledge and patient. This is the first time I have ever used a home warranty. Very Good

1 year ago

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Nadine Johnson Tampa, FL

Takes time to schedule inspections based on contractor's schedule, then approval for repairs and then schedule to complete repairs. None of the contractors have been local and no recourse w7hen they do something wrong

1 year ago Edited June 22, 2023

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William Ponte Vedra, FL

the fact that you waste time with a forced buy out after tech sent out , final buy out accepted is at least 45% less than needed to replace range of equal options and removal of old. In addition, forcing me to buy at lowe with gift card that will take 30 more days to get is inconsiderate, unbusiness like and different than competitors. I have 4 children and make 3 meals a day without a stove!!!!!!!! would not recommend choice, and considering canceling my 3 policies. VERY DISSAPPOINTED!!!!!!!!!!! Yes amazing in the worst way

1 year ago

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Alejandro San Antonio, TX

Have been with CHOICE for many years. Always very professional and on time response to my needs. Never have had any problems.

1 year ago

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C W Mobile, AL

Customer Service Rep (Ken?) was very helpful. I wasn't sure if my AC concern was covered. He addressed my questions and filed the claim.

1 year ago

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Lori Doyle Seguin, TX

Where should I start!!? They take forever to schedule an appt, once they find a contractor, they send out a (false) appt time frame that isn’t confirmed with the contractor. So, you sit around waiting for a 6 hour time frame that’s not even scheduled (may even be the wrong day!!). You pay a 75$ fee, even if they can’t fix the problem for whatever reason (too old, broken, not covered…there’s always an excuse). No organization, no follow thru, no attention customer service, etc etc. So, unless you have nothing better to do with your time and money- do NOT use.

1 year ago

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Maria Fort Lauderdale, FL

The assigned technicians for 2 different appliances left repair issues unresolved. The AC repairs were denied because they were “maintenance related. The refrigerator water filter was not fixed after a couple of visits and is still not working.

1 year ago

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Emmanuel Saintil Port Saint Lucie, FL

The technician was on time and very professional. If I ever have a cooling problem again, I will greatly ask for the same technician.

1 year ago

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Brenda O'Donnell Tempe, AZ

It is difficult to actually speak to a representative until one has to argue with replacement value of an appliance. What it actually cost to replace an appliance, is far from what you are given to replace it.

1 year ago

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Gloria Wray Fredericksburg, VA

Most claims are rejected, and when they are accepted, the job may not get done. Service technicians seem more interested in the $45 they get for showing up, than in completing the repair. Good service people refuse to work with choice home warranty. I have wasted so much money with this company and I am still waiting for the technician to return to replace the display on my oven.

1 year ago

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Glenda Richmond, VA

I had to wait longer than what I wanted Unplug my toilet 2 hours later clogged again I had to call another plumber than pay for it out of my pocket and they found a product in the pipeline and repair it

1 year ago

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william nelson Orlando, FL

I just recently had a water leak on the garbage disposal. The service provided fix the issue in like 10 minutes. I'm so happy 😊

1 year ago

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margaret cisse Bridgetown, 08

I liked the service contractors they worked with like Sears. I did not like how they evaluated which systems to approve/deny. Some of their customer agents needed further training.

1 year ago Edited January 1, 2024

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Isela Zepeda Fresno, CA

They just waisted my time, I waited almost 3 months for a tankless water heater and send 6 different companies but weren't able to make it happen because they wanted to get paid first. This company doesn't pay them. If those companies are lucky they get 40 to 50 % of their jobs. Also with a house heater it say it will be cover. Then on the exclusions say it doesn't cover what is broke in your heating system 🤔. It's like saying it will cover nail 1 to 4 and 6 to 9. But excludes 5 and 10. Horrible company

1 year ago

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Carletta Henderson, NV

The way you always send a tradesman within a day of my request and the ease to call if I need to. Thank you so much for your wonderful service!

1 year ago Edited January 10, 2024

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Maria Phoenix, AZ

I am hit or miss with these guys. Seems like they like to come out quick generic fix and move on. I do enjoy the peace of mind of having a warranty but now question if they really care

1 year ago

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Linda Tampa, FL

I am very unhappy with this service. It takes days for someone to get out for the service call. I just had a plumbing issue and I paid for a plumber to come so I could get issue fixed in a timely manner. I would never renew contract.

1 year ago

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anynomous Thornville, OH

The technician worked with us to find a better time for him to come to do the repair. He was prompt, efficient, and friendly.

1 year ago Edited January 10, 2024

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Michael Kanthal Hoffman, NJ

The service date for the plumbing Contractor was scheduled very quickly. However there was some confusion about what WAS and was NOT covered by the Warranty.

1 year ago

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Debra O'Berry Jacksonville, FL

Choice Home Warranty has always been good up to this last time. They came out and the problem was not resolved and I have called Choice home warranty back twice and have been told someone would call us to set up appointment. Going on a month snd no one has called us or set up another appointment. The company that Choice claims the appointment is with has no record of a repair order.

1 year ago

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Erin Myrtle Beach, SC

My hot water heater died and I contacted choice warranty for service. It was 2 days and they were unable to find anyone to come help me. I had to contact a local company and had the hot water heater replaced. A day after I paid $1400 to have the hot water heater replaced I received an email from choice telling me to find my own technician and all this paperwork I could have the company fill out and to send pictures. It was too late. I had it replaced at my expense. In this instance the home warranty came up short and I am very disappointed.

1 year ago

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DAVID BURTON MORRIS Excelsior, MN

First, the AI woman was an idiot! Had to repeat and repeat myself. Finally tried to book on line. Also a complete disaster as the site doesn't let you write what the problem is, making you chose from a drop down menu. So I called. The guy I spoke with I believe English is his second language. They didn't inform the plumber that they needed to call the tenant, not me. It's a rental. So they call me and say they are on their way. Told him to call tenant. Apparently he showed but wasn't happy about the snow on the sidewalk or something and left. Complete disaster, top to bottom.

1 year ago

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Judy Belanger Presque Isle, ME

It was quick and easy to get signed up. The representative was pleasant and went through all my options and he was easy to understand

1 year ago

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Andre' Robinson

Great company so far. They are military friendly. However; I don’t like that I can’t make multiple claims on appliances online. My refrigerator and oven are having issues. The system made me do 2 separate claims.

1 year ago

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Evelyn Collazo The Bronx, NY

customr service rep. was very polite and respectful, understood my concerns, and was very understanding and process my claim with no problem.

1 year ago

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Allan Ebbin Las Vegas, NV

I was able to report the claim quickly and automatically I am hoping I will get a response soon to come fix my washing machine

1 year ago

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Sharon Grantham Elyria, OH

Choice advertises service in 24 hours. It’s been almost 2 weeks and we still a technician has not been here to access the problem with our dishwasher. Whenever the technician does come it will then take another delay waiting for a decision and action taken to correct the problem. It appears that more technicians are needed to keep up with your 24 hour commitment. If that’s not possible, let the customer contact a technician that can work with you to correct the problem in a reasonable time frame. We are VERY DISAPPOINTED in your service!!😩

1 year ago

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Linda Pearson London, ENG

The repairman could not reach anyone as it was President Day. He said no other solution other than to make another appointment for a week later. That meant another week without a refrigerator. I really believe that a solution needs to be found when it is an important appliance. That must be used each and every day. This is the second or third time that I’ve had a problem and I have 12 policies with you with either refrigerator, heater, or air conditioner. There must be additional solutions for these problems to be solved.

1 year ago

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Sammie Arlington, TX

I’ve had a fast response both times I have called. Quick repairs both times, Quality service. So far I am very pleased.

1 year ago

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Sharon New York, NY

My furnace developed a leak and they sent a HVAC that came early November. The vendor said I needed a new furnace and CHW refused saying the part would have to be found. Even though it was a very old furnace. The vendor says they finally found the part and are missing a piece to install it. This is now going on FOUR months later, and I am still waiting. When I contact CHW, they simply say you have to contact the vendor and wish you a great day. The vendor can’t do anything without approval from CHW so you see the dilemma…

1 year ago

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Edgar Olivieri Killeen, TX

I was in Choice before and I changed to Select to save some money. I am back Choice because of the fast service and customer attention.

1 year ago

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Judith Isham Carroll Austin, TX

The technician who came to my condo was very personable and explained and showed me exactly what was wrong/happening to my HVAC unit.

1 year ago

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Morten Nielsen Redlands, CA

Kept making an appointment with a plumber who wasn't qualified to work on the particular issue. I pointed that out right away but they insisted it would be fine. The plumber kept cancelling the appointment for the same reason, but I got absolutely no notification about the cancellation, and several times waited at home with no one showing up, wasting taking the day off from work. It has cost me more in lost work time than it would have cost me to just pay for the fix myself.

1 year ago

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Trish

In the last month every claim was denied approval for fixing and then when I tried to appeal it my case managers never even responded ton emails or phone calls. Some one else would, but it was only a denial service. So paying for some one just to say that its normal wear and tear on items but then denied service. We canceled our policy. We had never ran into this issue before. So not sure why everything getting denied now. And what I consider normal wear and tear on items isn't considered normal in your terms so just seems very subjective.

1 year ago

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Dave Gambino Knoxville, TN

They were VERY professional. They even brought a carpet to wipe their feet and shoe covers. They fixed my plumbing issue without issues.

1 year ago

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Ketrin Adam Washington, DC

This company is difficult to get ahold of and there's no easy way to dispute/appeal a claim. They do not deal in emergencies, however, every item you'd need a home warranty are emergency items (hot water heaters, AC units, stoves, etc). Inevitably it takes so long to get this work completed it'd be easier to just pay for it yourself rather than dealing with the aggravation of using a home warranty.

1 year ago

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Phil Dayton, OH

I bought a warranty for my son and he called 3 weeks ago for a repair on his dishwasher. The guy came out and said he needs a new control panel and it would be a few days. He had tried to reach out to this guy and no one answers the phone. This has been going on for 3 weeks not acceptable.

1 year ago

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Marc Torgerson Lawrenceville, GA

This is a scandalous, underhanded, lying, deceitful company. You do not want to do business with under any circumstances! My 23-year-old AC unit finally bit the dirt. No thanks to the second Tech they sent out, putting the wrong capacitor in, and blew it up !! Second tech told me thats what caused it to burn up. And they blame me!! Seriously this company is more than pathetic. I would say that they are totally worthless. But then again they can always be used for a bad example!!

1 year ago

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Valerie Marion, IN

It is difficult to get a claim processed. Two weeks when your washer is not working when you have a family is too long. No response when it is -35 Fahrenheit and your heater is broken and Choice does not reply. Then when they do, they send, a 'were sorry we weren't able to help you ' email.

1 year ago

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Mary Hubbard, OR

I’ve used the service twice and mission accomplished. But not without miscommunication. I still have not gotten a receipt or report on the equipment that was replaced in Jan 2023.

1 year ago

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Carolyn Clio, MI

I like it when you call with a problem they get someone out as soon as possible to solve the problem or tell you what to do about it.

1 year ago

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Eileen Fort Mill, SC

Service provider was on time and was able to replace stove part quickly. He was courteous and well groomed. Did a great job!

1 year ago

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Pat Dallas, TX

They will not fix my ice maker. Their salesperson conned me into renewing my contract telling me their new contract covered more. I asked for cancellation & he refused. I cannot get service, one service company insisted I pay my co pay on cash. I refused, he insisted. I took a picture of the cash & documented the serial numbers plus I have my written receipt. It’s the worst company possible. My ice maker still isn’t fixed. When I get water from it, it’s full of ground up plastic.,

1 year ago

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Anh Sirridge Olathe, KS

Choice Home Warranty was easy to file a claim and the technician came that next working day. I highly recommend this company.

1 year ago

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amaraja kanitkar Troy, MI

The service was quick but 2 days later my dishwasher is not working again . One of the parts ordered on the prior repair didn't work .... so they had to use the old part again . Very concerning that the repair didn't even last a week .

1 year ago

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Ken Gardner Fort Worth, TX

All pricing options explained clearly; applicable discounts were offered, salesman was aggressive but not pushy and told me what I needed to know.

1 year ago

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Bud Houston Cottonwood, CA

Greg was very helpful and knowledgeable. All of the people who answer phones are here in America and speak great English.

1 year ago

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pedro Camacho Sacramento, CA

We are very disappointed with Choice Home Warranty, Freezer with ice crystals on food items, freezer on blink, put in call and after calling In waiting for a technician to be sent out to no avail and waited over two weeks! They couldn’t find a technician to come out to fix fridge and my washer. We canceled…. Home Warranty of America is the best

1 year ago

Choice Home Warranty Reviews