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Krystle Shannon Houston, TX

I hate the fact that when an issue is brought instead of correcting the problem Choice likes to put band aids on problems. That's not how things should work. Especially as home owners dealing with issues. That's is the whole purpose of having the warranty. It's now pointless to me and I won't be renewing my warranty. It's always feels like jumping through hops and the fact you have to wait forever to get a tech out is crazy to me.

1 year ago

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Michelle Lyons Beech Bluff, TN

1 year ago Edited January 10, 2024

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Ann Claret Santee, CA

Very easy to file a claim online and they were quick to respond within 24 hrs with a company’s name and info that would be responding.

1 year ago Edited July 19, 2023

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Richard Raymond TX

The positive: The service tech was AWESOME. He worked on my system for several hours. He was professional and explained things in detail. The negative: Our a/c is still not cooling.

1 year ago

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Willie Youngstown, OH

The plumber came took photos of the repair needed. The drainpipe that is hooked to the pipe coming out of the was was deteriorated and leaking bad. I just disconnected the section from the sink drain and placed it in the sink. The facet itself is disintegrating from the hard water, which is my assumption. All this was here when we bought this house. We have never had any problems til now. I don’t understand how this is not considered ordinary wear and tear!

1 year ago

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Lyn Murto Bullhead City, AZ

The technician and company were excellent and assessing our problems and handling it and it fast and efficient way very pleased with their service

1 year ago

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Keisha Williams Tallahassee, FL

T8 is really trying to resolve my hot water heater issue, good guy showing his son's how to provide good customer service

1 year ago

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Robert Burks

I did not like the separate service fees per appliance. The same technician checked each appliance on the same trip, why separate fees? I could understand a fee for each visit but this seems a little much.

1 year ago

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Marco Cavazos Kingsville, TX

Arrived promptly and was updated when service technician would arrive. Very professional and completed the work in a timely manner.

1 year ago

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Robert V. Ortiz Valrico, FL

The Pool Technician found the problem and corrected it. it was not the pump, but the seals on the valves. Thank you, Mr. Mike for fixing the issue.

1 year ago

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Arun Mittal Pittsburgh, PA

Very courteous and highly professional. Replaced the exhaust fan and cleaned the floor after completion of work. Great experience!

1 year ago

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Rosendo Roach Rocha Tucson, AZ

When I was sold this warranty I was told that ALL interaction would be with a US Based customer service, NOT true. I spoke with a supervisor on the phone and when talking to her I could barely hear her and let her know that. Her response was NOTHING I can do about that! Trying to speak to someone that understands ENGLISH IN the US for claims in nearly impossible.

1 year ago

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Lindsay Preston Houston, TX

I liked the technician they sent, not the warranty company. For a $600 dishwasher we were offered $246 which is less than half of the price.

1 year ago

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Frank Curcio Edgewater, FL

Immediate response to my Dishwasher issues. Quick access to local repair technicians. Almost next day's appointment for required repairs!

1 year ago

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Salinda SOLOMON

I like the way you can file claim over the phone with the automated system. I dislike nothing, because I'm saving money.

1 year ago

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Jennifer Grohs Racine, WI

I disliked the fact I was told we would have someone out within 24 when sold my plan. It was 3 days later. I didn't like the fact they gave me a full 8 hour window of when they would be there and I had to cancel 2 important appointments. Lastly I was never told I would have to use a lowes gift card for replacements that is ridiculous. It's not even sent in a rush. I could be without a washer for another 30 days. I will never choose another choice warranty once mine is up.

1 year ago

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Julie Loker Milwaukee, WI

Robb was great to communicate aof more approximate appointment time. He was professional, detailed, and completein his presentation at each stage

1 year ago

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William L Kok Denver, CO

It took 4-5 days from my initial claim to get a response from the repair team. I was led to believe that it would take around 4 hours. Is this the normal response time?

1 year ago

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Wilson Shepherd Birmingham, AL

I liked the quick service and the fact that they answer the phone. The techs are qualified repairmen who let you know what the problem is.

1 year ago

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Ximena Bastidas

So far, we have claimed service on various issues, and luckily they all have been resolved ! Thanks, Choice Home Warranty

1 year ago

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Nancy Figuwroa Laredo, TX

When I purchased my plan I asked if there were any hidden expenses or things that would not be covered. I was told nothing is hidden we are covered. Well today we found out that the AC would not be covered due to its age. So instead of my 75 co-pay I am out 250 dollars. Thanks for nothing. My plan expires this year and I will not renew. You take my money but not my claim. I feel like I have been conned.

1 year ago

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Ron Dickson

Just purchased a home warranty so I can't rate service calls. However, initial customer service (Simon) was outstanding

1 year ago

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Frank Hobby Palm Coast, FL

I had a problem with my electric system. Choice Home Warranty got the technician and he fixed the problem. CHW worked as advertised.

1 year ago

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Theodora McLeskey Augusta, GA

Always a long wait for repairs. Then 5 day wait to return to work on unit. Unit worked for 12 hours. Then 2day wait for vender to return. Told to resubmit claim. So, when will I get heat?

1 year ago Edited January 10, 2024

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Cahrin Cedar Park, TX

It was very easy to get the coverage. I received an email from yall and filled out the survey. You called me right away. Thanks.

1 year ago

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Lynn Markoff Davenport, FL

Kevin was wonderful. Repaired & cleaned our A/C. Gave us some great advise as to how to maintain our AC annually. Thank you Kevin.

1 year ago

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Robert Portland, OR

Hard to work with. People at the call center had no idea what I was talking about when I called to get my HVAC repaired or replaced. Finally got someone to send a repair person over to my house after 3 days of calling and being cold.

1 year ago

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Yu Jin Lee

I'm so glad I have protection on my home! I feel the extra safeguard gives me extra relief when things break down around the house.

1 year ago

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Joe Azzolino

I purchased a home warrant for my buyer but the salesperson was a little confused as to what I I wanted to accomplished. In the end, he did a great job,

1 year ago

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Maxcine Dennis Hephzibah, GA

Choice warranty has been very prompt in responding to my claims. The technicians have also been very professional and resolved most issues to the best of their knowledge.

1 year ago Edited January 10, 2024

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Dotty Neuhauser Charlestown, IN

I have a microwave oven stack built in , they can't fix the microwave so they are giving me 650.00 or so. I don't have the money to buy a 2700 unit so that isn't much help. I could buy one cheaper than that at a local merchan but they only choice they give you for payout for the claim is a Lowes gift card. So be very careful choosing this company to be your home owners warranty.

1 year ago

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Chiranjit Daripa Taft, CA

Unfortunately this company does not deserve any star. Looks like this a scam. I was trying to fix an AC unit. Claim number - #195394188. They promised to send a contractor but contractor didn’t show up on scheduled day/ time. I had same experience 3 times over 3 weeks. This is an organized scam. Stay away from this company if you don’t want to waist your money.

1 year ago

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Barb Fullwood San Antonio, TX

the tech was very nice and told me what was wrong with m;y dishwasher and told me what the price of unit would cost. and order wright then.

1 year ago

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Thais Davis

Your appointment system could be improved. The system never gave an approximate time of arrival. I had to call several times on the day of my appointment to see approximately when the technician would arrive. 8 a.m. to 5 p.m. isn't a block of time, that is an entire day.

1 year ago

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JC Knoxville, TN

Choice Home Warranty has been a great service provider in the past, unfortunately when our HVAC compressor went out, they required almost 50% of the replacement cost. Rather than reimburse us for their portion of the standard equipment compressor cost they refused to pay anything to us for the upgraded complete new system we decided to install. Other home warranty services that we have known of do offer some monetary incentives toward an upgraded replacement, so why wouldn’t Choice Home Warranty do the same knowing a new system is less likely to incur maintenance calls in the near future?

1 year ago

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soyons unis Dallas, GA

Choice home warranty is the best in the business. I've been with them for over 7 years and they have been on my side most of the time.

1 year ago

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Wendy Acuna Lake Havasu City, AZ

Did not like the wait on your company finding someone, especially if we have more issues in the AZ summer. But the tech was good.

1 year ago

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Larry Gritton

I wish someone would get my a/c working correctly. 4 different work orders so far since September last year. 2 businesses putting in a new unit and here we are in May of 2023 and after 2 heart attacks and $3100, I still don't have a correctly functioning a/c unit. Thermostat set for 72 and it's over 80 in my house in May!!! I'd like to live past the summer of 2023!

1 year ago

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Sarah Parker Crowley, TX

The technician was prompt and professional. He remained in constant communication with me throughout the entire process.

1 year ago

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Jolyn F Baltimore, MD

The technician Joel that came out to do the repairs that I requested. He was very kind and efficient, mostly he did work that was not even approved through Choice Home Warranty.

1 year ago

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Phyllis Kozakiewicz

Too long to solve the dryer problem. I felt it was not worth fixing and it should have been replaced. There were a lot of issues even getting the parts that were needed to do a complete job repair.

1 year ago Edited January 10, 2024

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Donna Marshall Kingsport, TN

I don’t know about the actual service yet but the customer service was nice. There was a lot of background noise making it hard to hear. People were making other calls and cheering

1 year ago

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Daniel Gillo Pittsburgh, PA

If I could rate this company at negative stars I would. The only good thing was that they ordered the wrong Hot Water tank and paid for a better quality Hot Water Tank. They did not cover the entire cost of replacing the tank and it cost me over $700 on top of the $85 service call fee and the $60 a month I was paying monthly for the coverage. Biggest scam going.

1 year ago

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Verified Customer

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Aledrea Bognar Fort Bragg, NC

J&R I had complained about and your company was to place them on the do not use list. A future problem in my Home happens and the lady I spoke with in the phone had no documentation of my complaint and sent the same company out. The tech forgot to hookup my dishwasher hose and I had water coming out under the sink and floor. This is one example of the things the company says they fixed but caused more problems in my house.

1 year ago

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Cheri Viner St Louis, MO

Hot water heater went out took 5 days before they found a co to look at it. Co they revered be to was red flaged by BBB. So they told me to get my own co i pefered to get a new hot water heater from. Had a new water heater installed and Choic refused to pay for the water heater. Still fighting with them to pay something on water heater. Don't trust them at all!! C Viner

1 year ago

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Shirley Hendricks Morganton, NC

Worst experience with a home warranty company! I have a leaking open in my basement and put in a service request on November2, 2022, paid the deductible and it's still not fixed as of today may 10, 2023! I've repeatedly called and had several plumbers out here and they won't authorize the repair even though it states in my contract they will fix it! FED UP!! I DO NOT RECOMMEND!!

1 year ago

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Verified Customer

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Margaret Cape Coral, FL

I liked to promptness of Choice. From calling in a claim to the satisfaction of workmanship, no complaints. I'm lucky to have chosen CHOICE.

1 year ago

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Daniel Scott Columbus, OH

I have a dryer with a small crack drum inside. A Contractor from IHN Professional said the “Drum” needed to be replaced. Now, CHW says they won’t cover the claim b/c of caused damage! What in the heck is the warranty for? Due to wear & tear its damaged. I’m so fed up with these Home Warranty Companies……Can’t ever recommend them again!!! We/nobody caused any damage to a dryer drum, All Wear & Tear. Terrible Customer Service to a Veteran

1 year ago

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Len Vinson Las Vegas, NV

In a word, this company sucks. They are rude. They sold me a home warranty and when I needed service, they wouldn't cover some of the issues. So, a repair I ordered which should have cost me the service fee cost me almost $500 to get the work done. And when I complained, they were no longer the friendly company that welcomed me, but they became this rude, argumentative group that formed a circle to protect their people. I will say that they refunded the balance of my contract very quickly.

1 year ago

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George Grimes Fayetteville, NC

Great service. Quick response from service representative. Excellent customer service. Reliable work completion. Timely!

1 year ago

Choice Home Warranty Reviews