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Verified Customer

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Harold

Very poor, dismal service, and denied claims

3 months ago

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Verified Customer

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Ron

Horrible Save your money and stay away from this company

3 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

6 months ago

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Evelyn Thomas

He was polite, professional, as well as technically proficient . It was a great experience. He had me up and running, very quickly.

8 months ago

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Karen Columbia, SC

I have an air conditioner that quit blowing cold air. A company was finally found and about two weeks later it was fixed. But it wasn’t working in all the rooms. Called back and they sent Sears out and they don’t do Duct Work so we pay $85.00 for no help and I told the service rep I needed the ducts checked. I was in the Philippines at the time and my husband was home. I haven’t called back as yet to make another appointment because I got just got home and am sick.

11 months ago

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Suzanne Scullion Johnstown, PA

This company strung me along for 2 1/2 weeks, not being able to find a technician to repair or replace our Garage door opener. I finally did the reimbursement only to find that they felt it was a preexisting problem which not one of the reps informed me and I spoke with MANY of them, including the one who took the information including dates. This was the time to inform me, saving many calls and anxiety as our garage door remain partially open the whole time and anyone could have gained access to our house upstairs. No one cares!

1 year ago

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Angela Morales Virginia Beach, VA

Choice Home Warranty sends out technicians that are professional and informative, and I get my appointment in reasonable time.

1 year ago

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Arlene Christiansen Bridge City, TX

The technician came earlier than expected. Diagnosed the problem and corrected it in a timely manner. The technician was courteous and helpful.

1 year ago

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D Nguyen

This is my second year with Choice Home Warranty. I am happy with their services and the technicians support were professional.

1 year ago

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Biggechief Chicago, IL

Mario, did a great job. He was nice and kept us informed on what was the next steps. Thank you Mario with USA Plumbing & Sewer.

1 year ago

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Carol Gluckman Houston, TX

Before taking out this policy I spoke with an agent to confirm that our high end appliances in the kitchen would be covered. I was assured they would. We had a built in SubZero refrigerator which would cost $15,000-$18,000 to replace. We were offered a gift card for under a $1,000 to replace it. After reading the small print, we learned that Choice would not reimburse more than $3,000 for a refrigerator. We wrote a letter to your legal department a couple months ago requesting maximum reimbursement of $3,000. We still have not received an answer or compensation

1 year ago

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michael bohman Fairfield, OH

It seems like I always have to wait for them to find someone . I thought it would be like a couple of days but it usually takes a week or more for them ti find someone to come look at the problem that you called about.

1 year ago

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Wendy Kelly Baltimore, MD

Voice was great in giving information about how the system works and was courteous in all info I needed for my project. Amazing company

1 year ago

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Darron Shirley Newnan, GA

They send someone out fast after a claim has been filed. They work well with warranty companies and they communicate great.

1 year ago

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Rajani Chand San Ramon, CA

The Plumbing company did a great job. The technician who attended our case fixed all problems and used recommended parts.

1 year ago

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marjie hobbs-wills

Very friendly, very professional. They were prompt. They were nice enough to move my appointment to be more convenient for my needs.

1 year ago

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MzJenG Riverside, CA

So far VERY DISAPPOINTING!! I called because my air conditioning was acting up in Arizona (you know it’s hot) and they responded quickly with an emailed appointment but then the day before the appointment they rescheduled so today was the new appointment and I see that they emailed me last night to reschedule once again. Starting to see a pattern that makes me want to cancel!!!

1 year ago

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Sonia Garcia (Sunnyside) Los Angeles, CA

I would this company a "0" but that is not an option here. I have had the worst experience with Choice Home Warranty. A member since April 2023. First and only claim submitted June 24 because of my plumbing and I am still no response today, September 20,2023 after so many calls, being directed to a case manager, talking to the contractor and customer service with a date for repairs and NOTHING!!!!! Completely negligent and irresponsible to their customers. I WOULD NEVER recommend this company to anyone. If there are reviews here with 3 stars or more, they are bought or robots!

1 year ago

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Susan Nabor Malibu, CA

Usef was very knowledgeable and helpful. Provided answers to my questions and offered different packages. Very Good customer service!

1 year ago

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Hank Kwon Flower Mound, TX

Bad business operation and and lying business regarding coverage of Heating and air-conditioning that I have requested the service on 09/09/2023: This is normal use failure and breakdown on the air-conditioning blow motor and wheel, CHW said this is NOT coverage because Policy E5 - physical damage. I don't agree on their decision as this is normal use failure like Auto car coolant system. why you don't cover on this failure! This is real bad and lying business!! I do NOT recommend CHW at all!! Just wasting the membership fee!!

1 year ago

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John Mcclellan New York, NY

It was very easy to file a new claim. I got a confirmation email that a technician was scheduled with the date and time.

1 year ago

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Jeff Ramage Phoenix, AZ

They assigned my claim to a technician in a timely manner and my AC was fixed within 2 days of going out. Highly recommend!

1 year ago

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Theresa Cathy Severn, MD

I have used my home warranty several times. I feel very secure having this home warranty. Claims are easy and the technicians have been great.

1 year ago Edited January 10, 2024

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Phyllis Newon Waldorf, MD

I liked that I can go online and file a claim immediately, and that service was schedule and I was notified within the same day.

1 year ago Edited October 24, 2023

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Steven Doole

I spoke to Oscar and he was very helpful and knowledgeable of exactly what I was looking for. His expertise and knowledge was commendable.

1 year ago

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Sharon Grant

The first provider was a challenge, and the Choice representative was wonderful resolving it and sending me a fantastic provider .

1 year ago

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Mary Peoria, AZ

Once I called to request service, a service technician called and scheduled service the next day. Great professional service.

1 year ago

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Steve Rockett Riverside, CA

Service was great. Staff are courteous and tuned into my problems. The sales staff keeps leaving messages on my phone.

1 year ago Edited October 6, 2023

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Shirley Shaw San Clemente, CA

Choice Hom Warranty seems to be one of the best for service. I've used several companies over the years on my rental properties. Select Home Warranty is the absolute worst

1 year ago

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Clemmie & Mandy Johnson San Jose, CA

I’ve been a paying customer of choice home warranty. I’m so disappointed with their service. They avoid as much as they can. Their customer service reps, especially the case managers are absolutely horrible!!! They treated me like I’m an idiot. They refuse to review my contract with me. I was strictly limited to a 15 minute phone call. The resolution was simply that my claim was denied. Their suggestion was that I could pay for a new technician to come out to look at the problem but based on what I thought was the problem, that would be denied too! 😡

1 year ago

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Richard LaQue

Worst customer service. I put in a request for my fridge over a month ago and still no resolution. Whenever I talk to anyone it's the same thing wait 24 hours. After 1 week of calling everyday, some one finally sent a message to the 3rd party vendor. Your customer service reps are rude and start talking over you. They are not empathetic. I have been having to eat out every day for over a month and that is expensive! No consideration to make things right. Horrible experience so far.

1 year ago Edited September 13, 2023

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Kimberly Oldham Camden, SC

Very quick service. If they can't find someone to come out right away they tell you you can find someone they will reimburse you.

1 year ago Edited September 11, 2023

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Dani Lu Boca Raton, FL

He was great! He called to let me know he was on his way and was fast and efficient. He fixed the issue with our dishwasher and we are very pleased.

1 year ago

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Glenn Crane Madison, AL

Repair was completed to my broken a/c within 24 hours. Keith from Extra Care Heating and Air Conditioning provided excellent service.

1 year ago

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Sandy Armstrong Ashburn, VA

The ease of using the site to request service. The service company sent was professional, and knowledgeable, and informative.

1 year ago

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Barbara Motto Pittsburgh, PA

1 year ago Edited January 10, 2024

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Reginald Duluth, GA

I paid the One Stop Heating Air technician the $75.00 service call fee. He then checked the outside unit and said that freon needed to be added. He indicated that he called Choice Warranty left a voicemail message, he waited ten minutes. The technician finally told me that he could wait any longer that go to another customer home and return later to put the freon into my system. He still did not give me his business card. The technician did have the courtesy to come to my front door to let me know that he was back. I was pretty upset that he was very unprofessional.

1 year ago

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Doris Buckler Pearland, TX

So far calls have been answered and responded to quickly. The last call made a contractor was sent out the same day and resolved the problem.

1 year ago

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michael tranumn.o Concord, NC

I really like the rates for what this warranty covers. I was referred by a friend to take a look at Choice warranty. My friend Kevin W

1 year ago

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Nellie Gainesville, GA

The appliance company that was chosen to address my new washing machine issue was very quick to respond and solved the issue in a timely matter

1 year ago

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Margaret Denver, NC

The problem was taken care of in a timely manner. The item was fixed within 2 days. I am glad that I had my home covered by Choice Home Warranty.

1 year ago

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Joanne Drexel Hill, PA

i like the fact that they can send out the right people to fix your appliances but when u need to contact that co that choice selected they dont response to your calls

1 year ago

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Winni Li Buford, GA

Very bad on claim determination!!!! My microwave can't be fixed as the discontinued part. Choice Home Warranty agrees to pay for the replacement of the whole piece at $191. However, the price of my microwave or a similar brand is $499 at Lowe's. I submitted the appeal, but the supervisor told me the Choice Home Warranty determines the price based on the WHOLESALE than retail. It doesn't make sense how can an individual get the wholesale price. I definitely will report this to BBB for help.

1 year ago

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Elaine Thompson Charlotte, NC

I give Choice's response time an A Deweys Electrical Svcs was very thorough and quick to get the job done. I'm very satisfied with the way this went.

1 year ago

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Cheryl Brown Oakland, CA

I like the fact that I could choose to set up my home warranty for 3 years and don’t have to worry about year to year, or month to month.

1 year ago

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Mark Parrish, FL

You lie about your service agreement, Save Thousands in repairs…BS! My condenser fan motor burnt up, I had to pay $475.00 (1/2)of the cost of the motor, on top of the $85 service. So I actually paid more then you. I’ve called several times about it, but all I get is “ oh well that’s what we pay “ I’ve ask for a manager got hung up on 2 times. Your service, your costumer service all sucks!!! I’ve told the last person I was going to the BBB about this… so what and then she hung up! I gave you a 1 because there is no zero

1 year ago

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Art Robinson New Albany, OH

Ease of filing claim online, speed of response, professionalism of Repairman (Zack) who responded . . . All in all, a very rewarding experience!

1 year ago

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Mira Powder Springs, GA

I am very hurt and disappointed with choice. Had 2 claims with them. The first one they never found a technician. The second one they denied and we had to pay out of pocket. After our warranty was paid in full. I honestly want my money and to go to another company. I was told that choice denies a lot. This is not okay especially for something broken that wasn't my fault. What is the point of a warranty if you have to pay $75, get denied, and pay hundreds for repairs?

1 year ago

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E S

It is horrible and I want a full refund! I’ve had a claim open since 8/16/23 and it still isn’t resolved. I have had 3 technicians out here and I was told I would hear something in 24-48 hours. It’s been a week! It’s been this was since August. I’ve received 3 different diagnosis. I won’t recommend you to anyone. My mom is having the same issue in with you guys. I’m requesting a full refund, please.

1 year ago Edited October 19, 2023

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Armando Hernandez Waco, TX

I liked the clarity from Tracie A in explaining every aspect of coverage and cost. I believe that this is a GREAT value for my $$$.

1 year ago

Choice Home Warranty Reviews