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Cheri Bilecki Wesley Chapel, FL

Lack of communication and it took over a week for CHW to ok the water heater project. Living without hot water, especially over the holidays, is not fun. The communication we received has not been very good.

8 months ago

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Jacob H

My Rep on the phone was very friendly but he wasn’t pushy when talking about the warranty’s available.

8 months ago

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Robin MD

I just sighed up and haven't used it yet but I'm hoping it's as good as I've heard The rates are okay. The reason for 3 stars is because like I said I haven't used it yet.

9 months ago

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Sherri

They could NOT come up with a contractor and that was something we asked AT LEAST 3 times before setting up the warranty. Then we were told to contact our own plumber after over a week with the clog issue, they only approved the beginning of the repair. We had to pay up front but have not yet been reimbursed.

9 months ago Edited February 5, 2024

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Dan Sandman Crestview, FL

My sink is clogged. I put in a work order to have it fixed. They wanted to know what was clogging it. The repairman said he would need to put a scope in the drain to determine what the clog was was. Choice Home Warranty said no and denied the entire claim. My sink is still clogged. What a fraud. Stay away from this company.

9 months ago Edited January 17, 2024

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Jon Romero Las Vegas, NV

Easy claim entry and claim management. We disagreed with a claim for the double oven which prevents me from giving a 5 star rating.

9 months ago

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Dick Myers Yulee, FL

I thought Juan was very diligent and professional in his approach to his work and in his communication.

9 months ago

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Susan Miller Cheyenne, WY

He gave me input as to why the problem might have occurred, so that I could reduce the use of soap to clear the sensor.

9 months ago

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Jacki Beaulieu

Arrived on time and got right to work. Explained what he was doing to repair the garage door opener unit

9 months ago

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dacloba Austin, TX

Hello, I liked and enjoyed your quick responses, on getting a service provider and on approving the repairs. Thank you, Raymond

9 months ago

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Fabian Martinez Fort Worth, TX

Peter was amazing and accomplished the repair in less than an hour happy to promote the partners like prompt appliance

9 months ago

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Gul Tiryaki Sonmez

Approval process was very quick. Only finding the componies they can fix the things is becoming a diffcult issue.

9 months ago

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Becky Randolph Laurel, MD

The customer service man was very personable and appropriate. He was prompt and seemed to be competent.

9 months ago

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Lowell Miami, FL

great trouble shooting by electrecian prompt service he found exact problem and repaired very excellent .

9 months ago

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Chris Campbell Canyon, TX

It took 4 technicians to get my sink fixed because the first 3 cancelled the job after picking it up. Choice customer service wasn't helpful at all and didn't help the issue get resolved in a timely manner. It took over 3 weeks for the problem to get resolved.

9 months ago

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Pam Leet Nashville, TN

this was not our best experience. The technician scheduled the arrival time, then "slept through his alarm".....and did not show up. We called and called, no answer. He finally got back to us and rescheduled the appointment, then could not issue an invoice. Not a good experience. If I could select "zero" stars, I would.

9 months ago

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Jeffrey Heedles Sr. Bradenton, FL

Scheduling of appointment went very smoothly. I received a quick response with an appointment scheduled tomorrow.

9 months ago

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mattese lecque

The personnel was courteous and cared about my concerns. They handled my requests with mercy, grace and efficiency.

9 months ago

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Hawk1948

Fast friendly service. Very satisfied. I have told my neighbors about the company and it’s great value.

9 months ago

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Jose Rodriguez Brandon, FL

Like easy to summit a claim online and a timely respond with an assigned technician. With the tech company name and contact telephone number.

9 months ago

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James Hurst Oceanside, CA

My review, which is quite negative, is based on my interaction with a Choice employee who said that the cost advertised was not really accurate, but was for one month only after which it would go up. He strongly suggested I pay a $1400 fee up front for one year. This is called “bait and switch “.

9 months ago

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Robert M San Antonio, TX

Needed Choice Warranty four times in the last year and each time they have been fantastic. The hired technicians

9 months ago

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Karthickkumar lingasamy Canton, MI

Michelin Garage company who fixed the garage door issue is very responsive and their technician is knowledgeable

9 months ago

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Deborah Vest Celina, TX

I liked the knowledge my sales person had and gave me the best rate he could. Looking forward to many years with CHW

9 months ago

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John T Phillips St. Petersburg, FL

I just signed up for the 5 year plan. The plan is comprehensive and affordable. I highly recommend this program.

9 months ago

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Frank Bell

Just bc my dishwasher suddenly broke two days into my policy, they refused to cover it. Completely denied my claim. I cancelled my policy bc they tried to say it was a preexisting condition. Garbage. They're just looking for a way to deny the claim and save a buck. I disputed my policy charges with my bank and won.

9 months ago

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Gordon Vienna, VA

I’ve had an excellent experience with choice warranty. They deliver just as a promise. I couldn’t be happier.

9 months ago

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Matthew Glenview, IL

The service for repair was very fast, and the repairman was very efficient and cooperative and friendly.

9 months ago Edited December 6, 2023

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William Gifford Newark, CA

They gave us the best offer for all our appliances + much more. Thanks for the peace of mind for the coming years.

9 months ago

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Elvin Ling Indianapolis, IN

Danny explain the warranty and gave me a good plan it gives me peace of mind to know my appliances are covered

9 months ago

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Melanie M Saint Johns, FL

The quickest response time to our request for service, by far! I am very happy with the service and premiums at CHW.

9 months ago

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Joseph Azzaro CA

Tech showed up this time and was very nice. Huge dofference from our first experience with your company.

9 months ago

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colleen spillard Detroit, MI

I like the quick email response to my submitted claim. I do. not like how long it takes to get a technician to the house (this case was 4 days).

9 months ago

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Martyn Clay Ruskin, FL

Our garage door opener repair was quick and painless. We were very satisfied and grateful for the money saved.

9 months ago

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Bee Topeka, KS

I contacted them about the garage door opener that was not working along with the breaker box, washer/dryer combo, and AC I eventually fixed or replaced myself. I am still waiting for the breaker box to be repaired after four months and my warranty expires on the first!

9 months ago

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Timothy Loo Woodcliff Lake, NJ

I've only been subscribing to this service for half a year. So far so good. the last claim took over a week to complete

10 months ago Edited January 10, 2024

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Jodi Burns New York, NY

Noah A was great to work with and worked with me to determine the right coverage for the best price.

10 months ago

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Allan Little Gilbert, AZ

Tate was very professional and personable. We received excellent service despite the out of pocket expenses.

10 months ago

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MI Y

during the time of purchasing the policy, the agent Kevin told me start of day my policy will be on 11/29 when my current policy with other carrier will expired but the policy date is showing 12/13. Despite few emails, no reply from Kevin yet. I am afraid this is scam and not a legit company.

10 months ago

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DKS Boca Raton, FL

Every time I have a claim I have to fight with the company to approve my claim. Taking longer to get my issue resolved since they need 48 hrs every time the issue gets escalated and once approved/denied it may take 3-5 days to get the parts. It’s real disappointment. Don’t get their service. Not worth the high blood pressure!

10 months ago

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HGM Pearland, TX

I had two claims and on both, the companies were assigned and appointments were scheduled based on my availability.

10 months ago

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Lisa MacAuley

I am very satisfied with the technician that came out. He found the problem with my HVAC very quickly.

10 months ago

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RICHARD WOODWORTH Hot Springs Village, AR

They have a hard time getting people here to Hot Springs Village. They don't really want to pay when they have to most the time It takes some work to get them to do so.

10 months ago

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Stephen Soon Portland, OR

This company is a scam and not worth your money to buy into their warranty coverages. They will find all the reasons to deny your claims especially if they are of the bigger dollar amounts. Beware and not be fooled by their advertisements!

10 months ago

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Erin Scruggs

CHOICE does not care about its customers nor its vendors. STAY AWAY. They are cheap, don't cover anything and don't pay their vendors. Horrible customer service. There are much better Home Warranties out there that work for the customer, not for the money.

10 months ago

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Aaron Anderson

Great service. Repair man was informative and friendly. Easy to set up, just hard to get a scheduled time that worked with my ability to be home.

10 months ago

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Clarence Washington, DC

Work was professionally done. The representative was very cordial and I would not hesitate to request him again.

10 months ago

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Steven North Port, FL

The professionalism of the contractor was first rate. I received a timely response and superior service!

10 months ago

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Frederick Beard Stone Mountain, GA

Had two conversations with agents they were very helpful and answered all my questions. Signed up for a plan today...

10 months ago

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Ralph Giannola

Choice Warranty is very consumer oriented, fast, and responsive. Usually a service tech is sent out within 24-36 hours.

10 months ago

Choice Home Warranty Reviews