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Verified Customer

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Brian Story Rockwall, TX

I paid $1,800 for a premium warranty package...never collected a dime since purchased...have a refrigerator that has not worked since May 8th. Unable to by groceries for my family. Having to eat out every meal during this Coronavirus Quarantining. Exposing my children to this virus because CHW can’t successfully repair my appliance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Verified Customer

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James Kindrick Roanoke, TX

Good service received call from repair company less than a hour after report repairs vompltrd the next day.

4 years ago

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Verified Customer

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Beverly Polack Vero Beach, FL

The technician was not responsive to my calls to discuss problem and solution with A/C unit. Phone was always full and calls to Choice Warranty Company did not resolve the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Verified Customer

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Jay J Osceola, IN

The service is average. I'm always speaking to someone who has limited English where I can either not understand them or they can't understand what I'm asking.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 3rd, 2020

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Verified Customer

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Tim Euless, TX

They call me right away. I didn't get a return call when I had a problem with my pool. I just found someone else to help me out.

4 years ago

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Verified Customer

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Bobby And Felecia Rockwall, TX

I had a stoppage in the bathtub shower and they were prompt, on time. They came and took care of the problem.

4 years ago

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Verified Customer

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Worth Brandon, FL

They are right on time. Had an air conditioning service. It seems to be a good value for your money.

4 years ago

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Verified Customer

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Almeda M. Kenner, LA

When something is wrong, I call and they'll come out and give me an appointment and take care of my business.

4 years ago

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Verified Customer

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Timy And Margaret Port Charlotte, FL

All I have to do is make a phone call. Good communication with service people. I can't recommend them enough.

4 years ago

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Verified Customer

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Adriana Fort Worth, TX

Maybe three or four weeks ago one of the appliances broke at home. I got service pretty quick. My issue was resolved.

4 years ago

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Verified Customer

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Thomas

I have been dealing with terrible customer service on this recent service that will require in-depth service since the beginning of May 12th. I’m not getting any answers as to when this issue will be resolved. I feel like I have been getting the run around around, and will be reaching out to better business bureau’s help.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Verified Customer

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joe akin

sependable fair customer service good and easy to talk with. If you have a problem they will try to resolve it

4 years ago

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Verified Customer

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Marjorie Troupe

I had an issue and was not happy. I was frustrated as well and the representative went above and beyond to help me.

4 years ago

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Verified Customer

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Precious Holmes

I really like the service.95% of the time I have solicited their services, they have been prompt, professional and provided satisfactory service

4 years ago

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Verified Customer

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Liz Fussell

Quick response to Recent request for a plumber. I submitted the request at 4 am on the app. I received a call within 12 hours.

4 years ago

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Verified Customer

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Barbara Lyon

After two visits, the issue with my refrigerator has not been fixed. Parts are on order, but have not yet been received, and my 3rd appointment date is tomorrow. So, needless to say, not sure what will happen if the part doesn't arrive in time?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Anthony

They didn't cover water heaters but yet they say water heaters are covered on their website. And then when mine busted in May, they didn't cover it so that was very disappointing when we paid three years in advance. It's not reliable.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

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Verified Customer

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Kevin

I had an issue with the leak here at the house. They sent someone out and found the leak and then cut my ceiling open and I was left to repair my ceiling on my home.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Verified Customer

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Subodh

I've used it two times and both of the times the response was excellent. They find a technician within hours.

4 years ago

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Verified Customer

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Esther

They're usually very prompt once we need a service done and the technician is usually knowledgeable about the issue.

4 years ago

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Verified Customer

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Randy

Customer service is good. They answered all my questions and they got a service person out here as soon as they could.

4 years ago

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Verified Customer

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Rutha

I needed it because my garage door wouldn't open up and when I called them they didn't take long to come out.

4 years ago

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Verified Customer

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Lorri

Recently my garage door fell off track and they came out and fixed it. They've always responded to my request.

4 years ago

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Verified Customer

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Demaris

It's absolutely terrible. I needed to have them come check out the plumbing and septic and it just kind of got passed from one person to the next with no resolution. I tried to cancel several times and you keep charging my card.

4 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

May. 20th, 2020

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Verified Customer

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Luis

I've been with them several years and never had a problem with scheduling appointments and it always got fixed.

4 years ago

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Verified Customer

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Michael

I used the warranty twice for the same thing. The second guy took care of the problem. Prompt service.

4 years ago

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Verified Customer

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Anonymous

They've always come out when I needed them. I called in for my refrigerator and they came out and fixed it.

4 years ago

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Verified Customer

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Joel

The last time I used it was a plumbing issue and the contractor that they used actually came a day earlier than the appointment time.

4 years ago

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Verified Customer

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Rosa Thomas Philadelphia, PA

I have not had a problem with Choice or with any of the companies that Choice sends to service my repair requests.

4 years ago

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Verified Customer

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Shameika Cunningham Columbia, SC

So far have not had any issues with results, contacting them, and each representative has been super helpful

4 years ago

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Verified Customer

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Starr Boise, ID

Great response time and courtesy staff. Showed up on time and fixed my water heater quickly and efficiently.

4 years ago

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Verified Customer

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Brian Smith Alexandria, KY

They are very efficient and timely. The technician was very friendly. I would recommend them to anyone.

4 years ago

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Verified Customer

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Dina Bowie, MD

Efficiency. I have always received a service call right away when I have called to make a appointment

4 years ago

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Verified Customer

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Gavin Carriger Whitesboro, TX

The workers always show up when they say they are going to be at my house and it seems that CHW is on my side!

4 years ago

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Verified Customer

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Marsha Delray Beach, FL

Always respond promptly to my request for service. appliance replaced but not the same quality product as the broken one.

4 years ago Edited January 10, 2024

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Verified Customer

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Patricia Bryant Gainesville, GA

They got there even two days earlier then they was going to and it was fixed ,service guy was very nice and pleasant.

4 years ago

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Verified Customer

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Linda

When they come over they are able to help. I've used it twice already - for my electricity and my stove.

4 years ago

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Verified Customer

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Yan

One of my toilets was not working properly so I called them on that and they came pretty quickly and it got fixed

4 years ago

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Verified Customer

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Stephanie Cooper Asheville, NC

They respond promptly to your calls and problems. Service provoders are promp, professional and caring.

4 years ago

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Verified Customer

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Peter Levy North Miami Beach, FL

You make this a very easy process. From the time a claim is made until the problem is resolved they are with you.

4 years ago

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Verified Customer

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Karla Harris Hazel Crest, IL

Great customer service. Friendly in taking your claim and make sure you are satisfied with your service provider

4 years ago

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Verified Customer

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Rodney Hanson Fort Worth, TX

I am disappointed with your denial service policy. I sent you a new customer a couple of months ago and you denied the claim on her AC during these difficult times.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Verified Customer

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Jesse Torres San Antonio, TX

Customer service are rude and hang up on you when you ask for a supervisor, after service to your residence was canceled by them and no one called to explain why . All my payments have been deducted by bank draft so no reason to not answer my concerns

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Verified Customer

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Cesar

When our water heater went out they just came out and replaced it which was really nice. It's pretty fast.

4 years ago

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Verified Customer

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Carle

When you call them, they answer the phone and answer your questions. They take care of clients when something's broken.

4 years ago

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Verified Customer

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Anonymous

The technicians have been real friendly and helpful. You don't cover a lot of things I thought, like I have a second refrigerator and the ice maker went out and it wasn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on or website.

Apr. 22nd, 2020

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Verified Customer

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Thomas

They are very prompt when they make an appointment and they have excellent people that do the right job.

4 years ago

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Verified Customer

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Mygnon

My washing machine broke and they came evaluated it and fixed it within maybe about a week and a half.

4 years ago

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Verified Customer

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Alicia

They hardly ever pay for anything so I'm considering not using them anymore. You have to fight with them every single time. They're not in the business of actually serving customers, they're just in the business of collecting money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Verified Customer

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Chad

They've been quick to respond and taking care of our needs. The technician that came out was friendly and honest.

4 years ago

Choice Home Warranty Reviews