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Anonymous Peoria, AZ

Air conditioning coil has a leak. Choice Home Warranty will not replace. They say it is not covered because the leak was caused by corrosion. The coil is copper which is not corroded. This was from two HVAC technicians, one of which they sent to repair the unit.

3 years ago Edited January 10, 2024

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Arthur Castle Rock, CO

I have good service so far. I needed to get my disposal fixed, they came out the next day and he fixed it.

3 years ago

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June Sorrento, FL

The person I spoke with was courteous and my service was very effective and had somebody out the next day.

3 years ago

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Chad And Amber Brookfield, WI

Just recently used it to help with heating issue within thirty minutes got a scheduled appointment and within two hours the problem was resolved.

3 years ago

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Nanda Memphis, TN

I've been trying to use my warranty on my refrigerator and they sent somebody out here and he said he didn't know what they were going to do and I haven't heard back.

3 years ago

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Nemia Las Vegas, NV

Their customer service representatives are great. I called that morning and they had someone come right away. I'm pretty happy with their service.

3 years ago

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Verified Customer

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Kurt Saint Louis, MO

It was quick friendly service the technician they sent out was super nice and overall it's just been a good experience.

3 years ago

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Paula Ward, AR

They don't do what they say they're going to do. My dishwasher went out and they want to only give me two hundred to replace it. You cannot find a dishwasher for two hundred dollars anywhere and I have been paying for this service. I'm not happy with it so I will be switching to a different company that will pay to replace or repair.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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Carolyn Frierson, LA

I just had a problem with my air and it was handled by the next day. There was no waiting, they got to it ASAP.

3 years ago

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Mary Papillion, NE

Usually it's really good work once in a while we get a technician that doesn't know what they're doing but then they send one that does.

3 years ago

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Verified Customer

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Shirley Buckeye, AZ

The response has been good lately. My refrigerator stopped working correctly until I called and it was fixed.

3 years ago

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Gregory And Delfina West Des Moines, IA

Customer support this time is a lot better. I just used my warranty recently to replace the motor on a furnace. It was very professional.

3 years ago

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Verified Customer

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Steve Vero Beach, FL

The last time my air conditioning wasn't working and I called and within forty five minutes technician was here.

3 years ago

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Verified Customer

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Pam Skiatook, OK

I needed to use the warranty on a running toilet and they had it fixed promptly and I was very happy.

3 years ago

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Onetha Gilliard Miami, FL

Choice Home Warranty per Jennifer P has a limited cap of $500 per system failure. If my Maytag Washing machine system fails and cannot be repaired it is not replaced with another Maytag. It is replaced with $500 worth of a washer.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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James Heer

They are quick to respond to your situation, resolution soon follows to the customer's satisfaction.

3 years ago

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Jennifer Rivers Philadelphia, PA

Fast response to claim and high quality service from the company that they contracted with to complete the repair.

3 years ago

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Charles Hildebrand Saint Louis, MO

Quick response. Their email appt. confirmation came after the service was already started. Otherwise service was very good

3 years ago

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Gerald Kingman, AZ

I chose to go with Choice Home Warranty because of value and reputation. My experience with customer service has been professional and polite.

3 years ago

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Brent New Rochelle, NY

Can't reach them by telephone anymore they should make themselves available via phone, I notice there's a pandemic going on, but you cannot reach them by phone anymore and then it's a lack of communication.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

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Terrence Braselton, GA

AC wasn't working right we got somebody out there right away and they didn’t know what they were doing so I didn't get it fixed.

3 years ago

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Michael Syosset, NY

Very easy to schedule an appointment. The service guy came out in three to four days to take care of it.

3 years ago

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Ned Arizona City, AZ

Overall we’ve had a good experience. Most of the time, they send out decent people but the first person was very egotistical and created a mess.

3 years ago

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William Parker, CO

Getting approval isn’t consistent based on who is on the other end of the customer service line. Other than that they have been pretty good.

3 years ago

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Mike And Kathi Goose Creek, SC

Everyone I have dealt with was polite and they answered all my questions and they got everything done quickly.

3 years ago

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Verified Customer

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Jane Columbus, OH

I get good service from Choice Home Warranty. My hot water tank is out they are coming tomorrow to fix it.

3 years ago

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Verified Customer

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Dean Chandler, AZ

They've always been very courteous they've done everything I asked without a problem and with without delay at all.

3 years ago

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Carlos Sterling Heights, MI

About a month ago I called about my garbage disposal and they were very professional and they replaced it.

3 years ago

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John San Antonio, TX

I'm not very happy with Choice Home Warranty. I needed to use my warranty a few weeks ago. It took about three weeks for them to get an approval, and they blamed the technician for not writing down an approval number which is all done electronically. Their customer service is horrible. I won't be renewing with them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Deborah Grovetown, GA

It’s worth it. They come with no problems and they move quickly. I love that they send me updates.

3 years ago

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Leeann Shelbyville, KY

Very disappointed with Choice Home Warranty. They say one thing and then they hide fees. It is not a good company. I am having to pay an extra five hundred dollars which was not explained to me. They don’t answer phone calls.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 25th, 2021

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Denise Ocoee, FL

I wanted help having things fixed not outrageous charged for a plumber. They don’t ask you about your appliances when you buy it to see if they are under the warranty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Steve And Leeann Longmont, CO

All issues have been resolved. My dishwasher was fixed, the heat coil in my oven was fixed, as was the furnace.

3 years ago

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Verified Customer

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Jackie Riverview, FL

Better coverage with better prices. My hot water heater’s pilot light went out and somebody came out and relit it.

3 years ago

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Shuchuan Sugar Land, TX

Like the coverage and the cost and they respond pretty fast. Didn’t like the initial two claims but the recent ones have been much better.

3 years ago

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Verified Customer

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Jabaar Austin, TX

The service is good but customer support could improve with a bit more knowledge about certain aspects of the claims.

3 years ago

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Verified Customer

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Gianni Las Vegas, NV

Everything I’ve needed to be covered has been covered and it is easy to do because everything is online.

3 years ago

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Ramana Charlotte, NC

The service is good and economical. We are happy with the service. We used it for the dryer and the sent someone to fix the issue.

3 years ago

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Verified Customer

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Jesus Providence, RI

They did a good job fixing my washing machine. Everything was fine. The guy who came to my house was very professional.

3 years ago

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Verified Customer

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Leverne Sparta, IL

The repair that came out was excellent. He was very informative and was very helpful. I was very impressed.

3 years ago

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Verified Customer

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Theresa Spring, TX

We can always get someone out here pretty quickly with choice home warranty. We never have a problem calling them.

3 years ago

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Verified Customer

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Emma Indianapolis, IN

In January, the furnace went out and the came out and fixed it. I also like that I got a discount using them.

3 years ago

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Verified Customer

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Jyoti Irving, TX

It's a competitive deal. The whole process is simple. They take care of things. The experience is good.

3 years ago

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Verified Customer

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Traci Winter Springs, FL

The process is very easy. It was very simple when they fixed the problems with out heater and refrigerator.

3 years ago

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N Houston, TX

I called about a blockage in my sink disposal and I had to pay the service fees for it to be replaced. I hope I don’t have any more problems or I will find another service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Francis Griffin, GA

All is excellent. I call and within a couple of days somebody is here. It’s transferable so I love that.

3 years ago

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Anonymous Portsmouth, VA

The service people are excellent. They were polite and I was satisfied with the job. The quality of the work was good.

3 years ago

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Verified Customer

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Lesheryl Murfreesboro, TN

As a whole I like the company. I never have any issues. They are always respectful and solve my problems.

3 years ago

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Donis Baton Rouge, LA

My latest experience with choice home was good but the first one was not helpful. They didn’t cover the light in the microwave. The guy on the phone was not very helpful.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Darylin West Babylon, NY

I’ve had more good experiences with them than bad. They are usually responsive and being able to make appointments online has improved the service.

3 years ago

Choice Home Warranty Reviews