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Verified Customer

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Jana Dimovska Las Vegas, NV

They deceive the customers, advertising that they are very easy going and replace the items which could not be repaired which is a lie. They do not inform the customers before they purchase the warranty about the items that are not covered especially when A/C unit is in question.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 22nd, 2021

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Verified Customer

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Deirdre Crouch Waxahachie, TX

When you sign up for Choice Home Services they state what they would do, but when something needs to be done. They don't cover it with excuses. why they can't fix or cover.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Doug Hasler Colorado Springs, CO

Getting ready to request a repair to my air conditioner for the 3rd time in 2.5 months. They have been quick about getting someone out but my AC is still broken.

3 years ago

Reply from Choice Home Warranty

We regret to hear your unit is still experiencing failures. We have reached out to our technician to return to your home to further diagnosis your unit.

Jun. 24th, 2021

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Verified Customer

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Phillip A Bailey Apex, NC

I have had Choice warranty for a number of years and have had 3 claims. First settlement offer is ridiculously low, always a 15-day delay in getting to talk to a claims manager. final offer is never enough to repair or replace the failed item. Would not renew or purchase again.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Verified Customer

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Robert Lehr San Antonio, TX

Their service was prompt and efficient. The company that they used to fixed the problem did an excellent job.

3 years ago

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Verified Customer

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Ramneek Singal Parsippany, NJ

Choice warranty response was prompt. they did everything to fix my dryer and after that reimbursed me for new dryer

3 years ago

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Verified Customer

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Oscar Daniel Tucson, AZ

I put in 2 claims and both claims were denied. The pool company that was sent to my house showed up at a random time both times when they were asked not the come to my house until I was home. Very terrible business practices.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

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Verified Customer

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CLEMENTE ANTONIO CESPEDES Converse, TX

Fast and reliable techs. Every tech that have come to fix any item we have put a claim for has been excellent.

3 years ago

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Verified Customer

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Lee Jones Kernersville, NC

I was extremely disappointed at the minimal amount received for my dishwasher to replace what I had cost me $700.00 so the amount of $246.00 was not a big help.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Altria V Manigault Baltimore, MD

The person didn't come my home on the day that was scheduled he came the next day when I was not home and my oldest son was there I talk to him on the phone and he said he was going too order the part he never call or came back poor customer service so my appliances still broken

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Fay Anniston, AL

my latest experience went perfect, I used the automated system and it was Easy.Reponse time was quick.

3 years ago

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Verified Customer

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Gary Rosing Ft Mitchell, KY

Their reimbursement offer for a replacement dishwasher was an unrealistic amount. They could not adequately explain their offer, and I felt like it was an intentional low ball offer designed to make me fight them for a reasonable reimbursement. They never did resolve my claim.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Kenneth Brooks Jr. Madison, AL

CHW has either fixed my issue or been very reasonable with the replacement costs to buy another item.

3 years ago

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Verified Customer

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Marcy Turek Loves Park, IL

Very quick and reliable service! I've had to use the service 3 times this far. Quick to get the issue resolved.

3 years ago

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Verified Customer

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Marguerite sambataro Staten Island, NY

They were good for two claims and now for an attic fan they are saying I'm not covered because I didn't have an updated warranty buying more coverage that's not fair it said it on my old Warranty you have to be truthful

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Prakash Mehta Herndon, VA

Excellent services; very responsive we call on Monday and repaired men was came to our house on Wednesday

3 years ago

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Verified Customer

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Jacqueline Killeen New Brunswick, NJ

Only called them once this year for an air conditioner problem, and they responded promptly and it was taken care of.

3 years ago

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Verified Customer

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Maria R O'Brien Orem, UT

Choice is good, but the people you get to do the jobs are VERY SLOW!! Each time I have called, it is a 2-3 week delay to get my issues fixed.

3 years ago

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Verified Customer

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Wendell Murphy Randolph, UT

Needed a refrigerator repairman. Choice was able to get a repairman to us quickly and the man did a quality repair

3 years ago

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Verified Customer

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Audrey Littlejohn Lawrenceville, GA

I have only had to file a claim once thus far and they responded immediately and repair was done very timely.

3 years ago

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Verified Customer

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Paula McInnis Midland, NC

The prompt response we received when light was not working. Doing information on line is very fast and efficient.

3 years ago

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Verified Customer

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Jo Robinson Tuscumbia, AL

For an AC repair, we were charged a flat $300. Apparently Choice paid nothing. Repairman said the $300 we paid him was all he would receive for the job. Makes me wonder why we are paying Choice for a home warranty

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Liz Las Vegas, NV

I explained I had a leak and didn't know where it was. I knew I had one because I had a high water bill. I asked for a leak detector to be sent out. They refused. So they knew where the leak was when the plumber who came out did not. I found it kind of amazing they could figure it out 3000 miles away.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Annelies Kenost Lombard, IL

Very helpful, service people also very nice and patient. They fixed my broken faucet and dishwasher in no time.

3 years ago

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Verified Customer

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Wyand Hart Woods Cross, UT

Super quick response and serviced the next day by areal congenial technician. Choice is the only way to go!

3 years ago

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Verified Customer

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James Silva Suwanee, GA

Exceeds expectations. Have saved a lot of money and service techs are knowledgeable and the job done

3 years ago

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Verified Customer

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Diana Edwards Stone Mountain, GA

Very prompt response and service. The contractors were thorough, explaining the process and giving suggestions.

3 years ago

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Verified Customer

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George Murphy Houston, TX

Tech showed up at promised time and explained the problem to me in detail and his helper was also knowledgeable

3 years ago

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Verified Customer

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Steve Chavez Buckeye, AZ

Everything was done on time. Service personnel courteous and knowledgeable to handle the situation .

3 years ago

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Verified Customer

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Nenita Johnson Las Vegas, NV

They are very knowledgeable on fixing things and right on time. I'm happy with choice home warranty.

3 years ago

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Verified Customer

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Hearon Springville, AL

Fast reply and execution of services! Timely follow up to ensure our issue was handled. Excellent customer service.

3 years ago

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Verified Customer

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Nelda Havard Keller, TX

Service providers were prompt & made necessary repairs. They were friendly and gave important advice.

3 years ago

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Verified Customer

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G. Fred Valmoja

I was pleasantly surprised at the responses from Choice Home Warranty and the vendor dispatched when help was needed.

3 years ago Edited September 14, 2021

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Verified Customer

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Brittany Mayes Mooresville, NC

Communication is not their strong point. Every time I call I have to talk to a new person who I have to explain everything to all over again. We have not had air for over a month due to this company and ordering an incorrect part. We are not happy and will not renew this contract nor recommend it to anyone else.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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James Lopez Cherry Hill, NJ

Ryan is an excellent technician. Not only did he locate the issue, he explained it to us. We greatly appreciate that!

3 years ago

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Verified Customer

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Karley Kassoff Cincinnati, OH

Bc it's taken me since Monday to get ahold of someone to set an appointment to do a re look at my hvac unit that is leaking

3 years ago Edited January 10, 2024

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Verified Customer

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Diran Aina Lawrenceville, GA

Very Good customer service, alway asighn a contractor as soon as possible when you called in for an issue..

3 years ago

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Verified Customer

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Sharon Tyler, TX

Quickly respond to request for service. But, I am still waiting for information regarding a claim on washer that has been awhile.....

3 years ago

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Verified Customer

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Tee Clinton, MD

When the issue arose at my house the technician arrived in 24 hours noted the issue and had it fixed quickly.

3 years ago

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Verified Customer

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Teleshi Monroe Brandon, FL

Customer service reps are dishonest. They tell you one thing verbally then put something else in the notes. They look for any minor reason to deny your claims. DO NOT BUY unless you have new stuff that needs coverage or they will definitely deny your claim. They also have way too many requests for reviews!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Denise Lincoln, NE

Have been very helpful. As long as I follow the process they provide warranty on key household appliances.

3 years ago

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Verified Customer

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Charles Schmiedbauer Aubrey, TX

They are dependable and provide the best service. The employees are courteous and very knowledgeable.

3 years ago

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Verified Customer

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Susan McNerney White House, TN

I had to pay cash for my dishwasher and instead of them reimbursing me with cash they sent me a Lowes gift card. I don't usually shop Lowes, but they happen to have a sale on dishwashers. That seems unethical to me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Kerry Lewisville, TX

My claim was set up very quickly and easily. A vendor was lined up and my problem was taken care of the next day.

3 years ago

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Verified Customer

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Adela Ramirez North Richland Hills, TX

It is almost impossible for me to contact "a person". When a person is contacted or on the line you ask a question then automatic transfer or on hold the music is back on. Nothing is said of the transfer or why am being placed on hold. Very bad customer service representatives or very bad training .

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Daniel Lakewood, OH

I've had a horrible experience with this company. We tried to use our warranty and they decided not to pay us in full and instead offered us a compromise that wasn't even part of their contract we signed. They offered us $250 on a $1,000 claim, so we obviously didn't accept that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 14th, 2021

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Verified Customer

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Kathy Orlando, FL

Their customer support team is very professional. I used the warranty a few weeks ago and they were very professional.

3 years ago

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Verified Customer

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Kimberly Washington, DC

Having a warranty from choice seemed to be a good asset to my home. Unfortunately, my experience hasn't been great. They denied my claim to fix my air conditioner and I will be cancelling my policy. All they do is deny your claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Verified Customer

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Yiai Cleveland, OH

Their customer service is very good. They were able to fix my air conditioning when it wasn't working.

3 years ago

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Verified Customer

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Natasha Fort Washington, MD

Very knowledgeable and they will sent out a technician immediately. They wilk take you as a customer.

3 years ago

Choice Home Warranty Reviews