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Verified Customer

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Ruby V. Tillotson Houston, TX

Choice schedules the service for the next business day when possible. Choice's vendors are excellent.

2 years ago

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Verified Customer

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Donna Munch El Paso, TX

It was easy to file a claim, and the supplier was also easy to notify and schedule a timely appointment.

2 years ago

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Verified Customer

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Pickgrinder Henderson, NV

Watch out! CHW "replacement policy" does not replace appliance at retail value. They offer a Lowe's gift card or check for a value at cost, not retail. In addition, there is a 30 day wait time for the check. For homeowners with an AC/Heating unit on their roof, CHW does not cover that unless you add-on roof coverage.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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TJ Randleman, NC

Because they never pay for repairs & use a horrible web interface that is difficult to use. 3 problems since we bought our house & all three times they tried to use lame excuses to not pay. Finally contacted CEO & they agreed to pay half of what it cost us.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Susan Holt Wilmington, NC

Quick response and service. Heat went out and I filed with them and was resolved in a timely manner.

2 years ago

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Verified Customer

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Stella Lang Columbus, MS

Although, I had to call a plumber myself and pay for it.... Choice Home Warranty paid me back within 10 days..

2 years ago

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Verified Customer

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Diane Davis Rowlett, TX

Choice was not able to send a plumber quickly enough, however, they did reimburse me for 1/2 the cost, which I was THRILLED about!

2 years ago

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Verified Customer

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Dotty Edmondson Augusta, GA

Good repair but it took a little longer than I wanted since it was my refrigerator out. They guy did come on a weekend.

2 years ago

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Verified Customer

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Francisco J Palacio Hanover, IN

Hard to get plumbers and electricians through the Claim Service; also, a bit dismayed about how my 21' fridge was valued; otherwise OK.

2 years ago

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Verified Customer

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John Sarabia North Las Vegas, NV

Our water heater was leaking badly. Was corroded on top and we were refused to fix or replace. Had to get a plummer to replace it. Cost us 600 dollars. Our kitchen lights were never fixed or replaced. PLEASE cancel our services.

2 years ago

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Verified Customer

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William Hayden Melbourne, FL

Could not locate a technician to repair our air conditioner. Offered me the choice of hiring my own technician and they would reimburse me for charges. Lots of back and communication with bottom line they want to find ways not to reimbursement me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Monna Chicago, IL

Choice has been very responsive and the people the have sent have been knowledgeable and repaired everything well.

2 years ago Edited January 10, 2024

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Verified Customer

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Karen Holder Hamilton, OH

They SUCK!! Every time I have called I can't understand the person I am talking to. THEN, THEY schedule someone to come who is USELESS, UNPROFESSIONAL, DOESN'T SHOW UP OR CALL!! I need to be able to Schedule my own times because my husband has Many doctor appointments I have to work around.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Utsav Maniyar Phoenix, AZ

They responded my call and issue was resolved by it self. Upon calling again they were able to close the claim.

2 years ago

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Verified Customer

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Edward Vailliencourt Pensacola, FL

On Dec. 14, 2021 I reported our Microwave oven was bad. On Dec. 29th., Choice agreed to pay me for a replacement oven. It is now 32 day without a microwave oven.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 19th, 2022

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Verified Customer

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Linda Bosworth Harrison Township, MI

It took 3 weeks and I wash usually once a week only took a couple of days for parts and the holidays, and so far so good, thank you so much.

2 years ago

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Verified Customer

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Lan Meggs Houston, TX

can't fix the A/C problem. Had to hire another company. CHW customer service promised to reimburse partially for the repair , $200, and It has been at least 2 months that I still haven't received it . Very inefficient , no communication between sales department and claim department

2 years ago

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Verified Customer

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Lynne Ellen McLaughlin Summerfield, FL

I find many of the contractors are not experienced and come from a distance. I did like the last contractor but the problem with my garage door was not covered by my contract, therefore, he never should have been sent.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Alexis VanKerkhove Rockwall, TX

They have covered everything so far. I wish I was given a little more towards a new washer though since mine was only a few years old

2 years ago

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Verified Customer

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Carol Groskreutz Magnolia, TX

My stove quit working. They sent a repair person and deemed it unfixable without several expensive parts. Company said they were going to replace it...they are only giving me 400...thats not enough for a BASIC stove. And BONUS I have to wait THIRTY days for a check.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Donna J Michel Surprise, AZ

The last two times I had a claim, it took two days for the appointment to repair but the tech was good and the repairs were well done.

2 years ago

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Verified Customer

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Evgeny Eruslanov McKinney, TX

Hard to get hold off the Auth department, not flexible, long wait time to resolve any issue. Overall, nobody cares on how to solve your issue - just quotes the policy. I'd love to be able to solve problems faster and I don't mind to pay on top for what's not covered by the warranty but it's not possible,

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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jill Kimmerle Phoenix, AZ

unreasonable when my chosen plumber canceled 2 hr before he was supposed to come on December to fix a sump pump in the basement and the forecasted 2" rain did come true on the 23rd. This was December, 2 days before Christmas. We had our own plumber come and didn't have time to wait for your approval and now you want pay the claim of $175

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 19th, 2022

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Verified Customer

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Craig And Cindy Charleston, SC

I've only used it one time and the service was good the technician came right out, took care of it and no problem. I was pleased.

2 years ago

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Verified Customer

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Anonymous Euless, TX

My microwave died and all they will give me was far less than a replacement microwave would cost and I had negotiate with them three or four times until I finally got a replacement and that was not fun.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Charles Clover, SC

They set us up quickly for repairs. I was pleased with Choice Warranty company and bought another policy for my mother.

2 years ago

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Verified Customer

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Ernestine Washington, DC

I had water In the bathroom that was It as and they took care very well. They did a good job on what I asked for

2 years ago

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Verified Customer

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Evelyn Boynton Beach, FL

The customer service Is excellent. I had a problem that i needed adressed on Sunday and they weren't able to get someone to me till Wednesday which was not acceptable.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Alex Rex, GA

They came out in no time so It's good. The service was good they told us what the problem was and everything.

2 years ago

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Verified Customer

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Monica Nash TX

Very pleased with the quick response to my claims. Completely happy with all vendors who serviced my claims.

2 years ago Edited January 10, 2024

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Verified Customer

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Sylvia Calvillo Carrizales Burleson, TX

Only came out once issue was fixed quickly and correctly and service man was very polite and knowledgable

2 years ago

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Verified Customer

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John M Lutton Scottsdale, AZ

I've had only a few service calls since joining Choice and all the service providers have been great.

2 years ago

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Verified Customer

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Liliana C Miami, FL

Technician was scheduled in a few days! Came home. Solved the problem right away! It was service for my dishwasher !

2 years ago

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Verified Customer

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Veronica Galvan Tucson, AZ

I received a quick response to the service I needed. They provided a great company to service my appliance.

2 years ago

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Verified Customer

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Evelyn Omaha, NE

They showed me they care for people. They work at your leisure and they don't take long to get the job done.

2 years ago

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Verified Customer

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Kenny Gussion Humboldt, TN

I called, the repairman came, CHW approved the claim, then the repairman got sick. 10 days and no repair

2 years ago

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Verified Customer

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Sherry Northfield, OH

I called and they came within two days. My problem was resolved. The person was very friendly and knowledgeable.

2 years ago

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Verified Customer

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Lynn Locken Round Rock, TX

If it gave 0 that would be my rating, their customer service sucks. It like they read from a script and can't think or problem solve. What the person selling you the service says is completely different than what in the contract and they do not replace appliances they do a buy out and it doesn't even come close to replacement cost.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Ron Erickson Scottsdale, AZ

I have 2. Claims on two separate policies that have been active for Nearly two months without resolution. One reduced no service providers to make repairs on and health and welfare issue. The second claim made November 12 is still waiting for a part to complete the job. I would say that that is unacceptable from your business point of view

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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James Quick Corryton, TN

Never had any real issues. The claims are usually timely and if not it is usually on the contract companies end.

2 years ago

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Verified Customer

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John Warren, OH

Only offer wholesale on a replacement appliances i. e. wholesale is $741 and to replace with like unit is $1600-$1900. Feel it should have been atleast $1000- $1200. Very unfair and you will not negotiate!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Rich Titleman

Great company. Easy to make a claim. Response the same day. Contractors are professional and quick

2 years ago Edited January 10, 2024

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Verified Customer

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Colette Martin Boise, ID

I needed a new washer and have 6 people in my house it takes up to 30 days to get a gift card who can wait that long without any way to do laundry. Should take so long to get quarter of what the washer is valued at. I'm not sure what good a warranty is and won't renew I paid for 3 years and didn't find any value.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Fred May

Choice has been very response to our needs. To date, repairmen have been highly qualifed and professional.

2 years ago Edited January 10, 2024

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Verified Customer

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Reg Fort Worth, TX

A couple of weeks ago we had a water leak and it was pretty pleasant working with them. It is a pretty good value.

2 years ago

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Verified Customer

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Brenda Lanham, MD

My last service rendered with CHW as awful. It took over 1 month to get the proper hot water heater installed and working properly. This is the second time I've experienced an issue with CHW. I'm so disappointed with CHW and with some of the vendors they hire.

2 years ago Edited January 10, 2024

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Verified Customer

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Debra Williams Covington, GA

Does not keep their word. Promised me 2 months free. November&December for an error caused by their company. Then they tell me they only gave me a month. They may have put a month on my account but told me 2 months due the fact I had to take off 2 days. They gave the wrong info to the contractor.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 11th, 2022

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Verified Customer

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Kirk and Linda Fuller Cary, NC

They have responded quickly and have sent very capable people out to evaluate/repair our appliances.

2 years ago

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Verified Customer

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Faith Brumley Orange, TX

Choice is true to the advertising. They have had us scheduled with repairmen in less than 24 hours each time.

2 years ago

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Verified Customer

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Ms Baker Chicago, IL

I have had 3 companies come to my house to repair my furnace. All 3 said I need the furnace replaced. Choice keeps sending more companies and refuses to have a supervisor call or correct the probelm e keeps sending more comapnies

2 years ago

Choice Home Warranty Reviews