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Jim42 Katy, TX

I have left numerous comments and discussed with the 5 CHW reps that your initial contractor (EMS has horrible reviews, said you guys cancelled the claim.). And you guys couldn’t cancel the second attempt with EMS until they cancelled! The elevated claim went to Raiders Air and THAT TECH was excellent. You need to goggle EMS reviews and remove them. Fix your system to allow your client to cancel and keep Raiders Air on your list of good companies!!

11 months ago Edited January 10, 2024

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Chaasad Ahla Ban Yasharahla Chicago, IL

Choice Home Warranty seems to have a large variety of companies it can out-source for services to be completed. Not all options are great or should be trusted but CHW does help well to get an emergency under control.

11 months ago

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Ricky

cloud not give zero rating told 4 dirent reasons what claim on phone over 6 hrs being send to different people none helping

1 month ago Edited August 16, 2024

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Ernest

Reliable, thorough, and professional technician.

1 month ago

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Bandon

Terrible customer service, extremely disorganized and dishonest and we’re thoroughly disappointed.

3 months ago

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Anonymous

Terrible service, always late, no live person to talk to, takes two weeks to schedule a call, lacking experience.

3 months ago

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Joshua Crutcher

Worst company they argue the value force to accept a low offer that doesn’t even cover labor horrible company

3 months ago

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Morris

They found the problem quickly, I made repairs.

3 months ago

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Richard

Takes to long for answers and communication.

3 months ago

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John

Fast service, dependable service providers.

3 months ago

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Ann Marie Ford

Choice has a hard time finding service providers in our area

3 months ago

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Teresa

Did great, but did not cover all expenses!

3 months ago

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Louise Baloun (Weezy)

Happy with my contract although last claim was denied. 😐

3 months ago

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Barry

Good vendor but slow service. Customer service just ok.

3 months ago

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Janice Smith

Sometimes it takes a while to find contractors.

3 months ago

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Robert Hawkins

You dont follow through, say one thing and do another. You don't return calls ,and you try to not pay claims

3 months ago

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Tommy Ft. Washington, MD

Befor the last snow On Thur, I called in my HEAT. I DIDN'T GET THE NAME OF COMPANY TO DOTHE WORK UNTIL SAT AFTER THE SNOW SO I CALLED THE COMPANY AND THE SAID THAT THEY DO NOT WORK ON SAT BUT IF I PAY A EMERGENCY FEE THAT THEY WOULD COME OUT. I CALLED CHOICE AND THE REFUSE TO PAY THE EMERGENCY FEE, SAID IF I WANTED TO COMPNY TO COME OUT I WOULD HAVE TO PAY IT MYSELF PLUS THE SERVICE CHARGE. SO I DID NOT GET MY HEAT RESTORED UNTIL MONDAY. I HAD TO GO OUT AND PURCHASE TWO HEATERS TO SURVIVE THE COLD. AND THAT WAS REALLY UNFAIR BECAUSE I PAY YOUR COMPANY FOR THIS REASON.

7 months ago

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Gail Johnson Woodbridge, VA

I am very pleased with Choice Home Warranty Service and would recommend them to others! The claims that I have submitted have been hazzle free, and I must say that it has been a delight to be able to speak with a person instead of automative service when ever I call.

1 year ago

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Terri Borger Lake Saint Louis, MO

Noah did a great job explaining the program and all the items included. He talked to me about the VIP program, and I took advantage of it. There was no "hard sell" the program sells itself. I would definitely recommend Noah and Choice Home Warranty to my family and friends.

1 year ago

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Toney Grim Foley, AL

My Air conditioner at my house went out on Sunday night. I placed a claim on Monday morning at 7 a.m. I live in Southern Alabama on the gulf coast and the temperature was 80 degrees with 80% humidity and the technician did not come until 12 o'clock Tuesday afternoon. The temperature inside was 92 degrees before our AC was fixed. I would expect better from a home warranty company. There are service providers that will come 24 hours a day. AC/heat should not be out more than a few hours. I would expect a home warranty company to do business with high caliber service providers that provide emergency service around the clock for necessities like power, heat/AC, water. 30 hours is to long to be without necessities.

1 year ago

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Janet Krug Tucson, AZ

I liked the fact they would have sent a technician the next day to repair my water heater, I opted to wait until Monday as I had 2 appts that day. The techs were knowledgeable, replaced the heating elements in no time and had the water heater up and running,

1 year ago

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Steve Bowman New Castle, PA

Prompt contact by agent for Choice Home. Website clearly presented the coverages, cost and available optional coverages. Agent explained coverages and pricing. Pricing is more favorable than other highly regarded home warranty companies.

1 year ago

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Linda Hurder Franklin, MA

I just purchased the total plan and was very happy with the salesman. He was patient in letting me think of questions and had an answer for everything I asked. I am hoping not to use the service but if I need to I am pretty sure the technician will be as kind as Ishmael is

1 year ago

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John Howrey

Jamel was a fantastic advisor in my process of getting set up with choice home warranty. He was there for me when I needed information to understand my options and then when it came time to make the purchase he was incredibly responsive and we got it done quickly and easily.

1 year ago

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Gaetano Barone Trenton, NC

Excellent customer service whenever I have called. Everyone I have spoken with has been extremely helpful, courteous and professional. The two technicians that have come out to my house for my two different services have been courteous, professional and knowledgeable

1 year ago Edited December 8, 2023

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Darrell Johnson Allen, TX

The initial start with Choice Home Warranty was a rocky one. I was asked to contact customer due to more information being needed. While on the line with them, I was emailed my claim was denied. The representative on the line didn't even tell me that, she just worked her major and got me an appointment to have my cooktop fixed. I can't give a full 5-star due to the site doesn't have a place all the selection you need to explain issues. But the agent was superb and the technicians who finally fixed the cooktop were top notch even though it took over 2 weeks to get parts.. ;)

1 year ago

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Coleman Knox Tampa, FL

Electrical contractor arrived on time and was able to diagnose the problem. Unfortunately he was the wrong contractor to complete the job. I needed an Air conditioner repair man to fix the problem which has been scheduled. Good work and professional work.

1 year ago

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Taritia McGhee

The sign up process for the warranty was very easy and didn't take long at all. I was a previous customer so my information was already in the system. The thing that keeps me from giving 5 stars and that aggravated me to no end is the fact that I continuously got phone calls for about a week after I had signed up with Choice Home Warranty. I guess the system didn't recognize that I had indeed signed up and was a customer. THIS flaw in the system needs to be corrected Please and thank you.

1 year ago

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Nancy Stokes Dundalk, MD

Technician called me to ask if I would like an earlier appointment than previously scheduled. He called when he was on his way. Arrived at the exact appointment time, Brought all the supplies he needed and completed the repair quickly and neatly taking all trash along with him.

1 year ago

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David Haley San Diego, CA

I appreciated in the beginning the sales team was doing everything to give me the best deal but I did feel some misleading when I place my first claim. Questioning me like I was doing something wrong and then disconnecting the line. But dealing with Mr. David and Mrs. Harvey help resolve my issues and to move forward, thanks!

1 year ago

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Gerry Schlitz Rome, GA

1 year ago Edited September 15, 2023

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Zman Los Angeles, CA

Set up the initial claim, we stated the garbage disposer was leaking at the bottom and the undersink area had standing water. 3 days later we finally received a claim number. The assigned plumber couldn't come out for 9 days later. So, we could not use our sinks for 9 days. They finally came out yesterday at 4:15. When they checked out the problem, they confirmed we needed a new disposal. They went to get one and called and said we now needed a new claim #. Choice Home Warrenty was now closed. Didn't want to wait another 9 days, so we had to pay for the instillation, dosposal and service call. Got a new claim number this morning. Hopefully we will reimbursed for some of the cost we paid out.

1 year ago

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Laticia C Albuquerque, NM

The representative was thorough, engaging, informative, and very helpful! I have had a home warranty for several years with another company, and their representatives were not even close to what this representative is! Rob is absolutely an asset to your company! Thanks Rob!

1 year ago

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Ray Duffield Merritt Island, FL

Last week my dryer broke. I opened a ticket with CHW an within a couple days a repair technician came and diagnosed the problem. He wanted $170 from me to pay for the required part. This is over and above my copayment and the CHW reimbursement amount to the technician. He told me that the CHW maximum for the repair was $250. If you add the $170 from me, the $250 from CHW it comes to $420 to repair a 10 year old dryer. The heating element needed replacement but if it was repaired how much longer before the motor or some other expensive part would fail? My suggestion is for CHW to consider the circumstances and offer their customer a cash alternative when appropriate. In my situation, we both would have been winners if CHW offered me $100-$200 to get a new dryer which is exactly what I did anyway.

1 year ago

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mike camacho

They picked a good company to send out to do the repairs and they handled everything without even talking to anybody except for a voice on a computer on the phone. I didn't have to wait a long time to get a response, an e-mail telling me that a technician was gonna get in contact with me. And I learned that everything that was said about them before when it was recommended to me was true so far. So far I'm paying 100, that's it. They don't run you around or anything. They just took care of the issue that was covered and sent out a good technician that took care of everything.

1 year ago Edited September 13, 2023

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Yvonne Mays Mount Olive, IL

I disliked customer service. There was too much background noise. I don't know how the rep could here me. CHW sent Pro Appliance Medics to fix my washer. He was here but the washer still leaks water on the floor. They told CHW that I needed a plummer. That there was a line blocked. CHW opened a new claim and I will have to pay another service call. I am not happy about that.

1 year ago

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Mikey Faulds Coos Bay, OR

C 4 Plumbing did a very good job for me . Everything is working fine. They were very good workers & very thorough & pleasant. I'm just sorry I'm late getting back with my review, but I got ill a day after they were here. Nothing serious. I would recommend using the Company again. Myrtle Faulds (Mikey)

1 year ago

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Mike Clarke Las Vegas, NV

Choice was there for me when we had an A/C unit go down. They were patient while we tried to get in contact with the tenant who complained and would not answer our calls. When we finally did get a hold of the person they said they had fixed the problem. Not sure if I will get charged a service call or not but at least Choice was there.

1 year ago

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Lee

I was very pleased with the service. We know that sometimes things will take a little longer because of what needs to be done. That said, we had to be somewhat uncomfortable with 110 degree weather, but know it couldn’t be helped. Thank you for getting it done as quickly as was possible.

1 year ago

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Maya Balandina

I have very good experience with Choice Home Warranty. The staff is working very well. When I put claim, the reaction is asap. Scheduled appointments emailed immediately after assigned company. So far, they do excellent job. Thank you.

1 year ago

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Tammt Wheeler Henrico, VA

I was fortunate to have been provided coverage with my new house. Within a few months, the spring on the garage door broke and Choice worked with us to have it repaired. The whole process was extremely easy and we are more than satisfied with both the outstanding customer service and the professional provided by Choice.

1 year ago

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Gerry Wildner

As always. If you have an insurance you question yourself about it and if you need it. We have it now for at least 3 years. Very happy with the Warenty. All issues we had were fixed. Not of course the same day but one or two days after. I just extended for another 3 years. Can only recommend it.

1 year ago

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Lisasrealm2003

Some things are claimed and appointments made for repairs quickly and its repaired or replacement funds given within 30 days toward replacement. Others No. Found out every 30 days you have resubmit as new claim if no company wants to do the repair. Also if parts are ordered and I do not follow up on status of repair. No action is taken from Warranty and you have to start from scratch. And submit 'new' claim and pay another fee as you are starting from scratch. Overall I like having this warranty just very frustrating that many of these issues are not explained. Also no type of update if you go to the website to look at your claims. So unless you call and check with them it sits there. And there is no comments that it has been canceled and you need to submit new claim. So average stars for average service 'Manager' rep told me it was in the paperwork they sent me. And he would send again. Which he didn't. Good customer service would take the time to read and explain to me the actions I need to take to ensure my claims are taken seriously from this company.

1 year ago Edited October 18, 2023

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randy rogers Tucson, AZ

Both of the associates I talked with courteous and clear. The gentleman who actually put together my package was very knowledgeable about the policy and explained it very well. The only negative was a lengthy spiel about locking in a great by paying up front for a six year commitment. Come on, who would ever consider that?

1 year ago

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Belinda Danielson Oceanside, CA

First time, first year customer; Liked: ease of filing claims, on-line responsiveness, garbage disposal claim #3 handled start to finish within 5 days, one call approval to the tech on-site within a few minutes. Didn't like: Claim #2 dishwasher, technician doing work was great, but wrong part was sent to him delaying repair by weeks and necessitating 3 visits. Claim #1 pool heater: apparently pool companies dealing with this warranty co, don't get paid enough/don't want to travel to north co. San Diego, so it took months to get this repair. 1st assigned tech bailed our assigned appt. as his other no. county job cancelled, he didn't want to travel an hour and he said he could not easily communicate with warranty company except on line which was not adequate for him. Weeks later I found, and was going to use my own designated tech (which Choice told me was allowed once per year), and that one could also not navigate the Choice on line system, so he cancelled on me. Third tech was good, driving over an hour, but had to wait weeks for Choice to get him the part which I apparently could have gotten via Amazon/other within days. It's hard to believe there is a lack of pool companies in San Diego county. but maybe there are few willing to accept Choice Warranty business. I have been told some techs will not accept water heater work as reimbursement to them is too little or some plumbing repairs as customers can't wait for Choice approval/parts system in an urgent/emergency situation.

1 year ago

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Dennis Harbin Texarkana, TX

Our air conditioner stopped working in the middle of a triple digit temperature day. I immediately filed a claim and got a response with a claim number within a few minutes. Early the next morning the service techs arrived and had the problem fixed in less than an hour. Really appreciate the quick service!!

1 year ago

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Dora Paz Baltimore, MD

Very easy to process an claim so far I am happy with the service. It is a huge relieve that when a appliance stop working I can easily fix the problem very quickly. I can call or go online to process a claim. Normally I do it online and no one is calling me back for more information it just go straight to schedule the service repair.

1 year ago

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Bonnie Huntington Beach, CA

I appreciated that Nic, the service tech, checked with me to move my appointment a week earlier because he had an opening. He was in communication with me all day about his expected arrival. I’m very satisfied with this first experience with Choice.

1 year ago

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Kendra Mock Houston, TX

The annual cost is fairly reasonable, and it is pretty easy to submit a claim. However, the vendor network is slow to pick up claims and there is no way to specify an emergency situation. If you're lucky enough that a vendor will handle all the replacement work, then it tends to be a good deal--as long as you don't need the work done quickly. The estimates for what something should cost to replace are too low (example, they gave me less than $400 to replace a wall oven, and the minimum cost for a wall oven is close to $1000). There's also no way to choose a specific vendor if you've worked with them before, you're subject to whoever picks up the claim. The portal that their vendors use to pick up the claims is finnicky, and if you have any issues with the vendor there's no real recourse except to get your claim reassigned. That doesn't help if you're unable to use a major appliance (such as my water heater, which I'm currently STILL waiting on a replacement, even though it has been two weeks). Also, there is no way to get reimbursed if you have to take on work yourself due to failures in their vendor network. For example, my AC broke (in south Texas, in the middle of the worst heat wave in decades). A vendor would not pick up my claim, so I had to call one directly who worked with Choice Home Warranty (he'd picked up claims before, but for some reason, this claim wasn't showing up in his portal for him to pick up). So, I had to pay him directly or wait 2-3 days for a technician to even show up if I used the warranty company.

1 year ago

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Shirley Houston, TX

Choice Warranty has been a life saver for me. Thru the several years that I have experienced them, they have provided me with excellent service companies. Service companies that are professional, timely and courteous. I would recommend Choice Warranty to family and friends

1 year ago

Choice Home Warranty Reviews