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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

7 years ago

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

7 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

7 years ago

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

7 years ago

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

7 years ago

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

7 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

7 years ago

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Verified Customer

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

7 years ago

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Candace

For the 4th time someone came to fix my ice maker in the kitchen and still does not work!

2 months ago

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Bob

What is there to like?? NOTHING. They have been nothing but pain pain to work with.

2 months ago

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Faye

Problem setting appointments with technician.

2 months ago

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Thomas

you send service folks that are terrible and don’t know their job

2 months ago

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Janis Rozenbergs

It is a scam. Paying for a warranty and they asking me to pay for the replacement

2 months ago

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Daniel

They can't find people to work in our area and there customer support is in the Philippines

2 months ago

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Ricky

AC down been down since june 6, techs have been here 2 times and ac is still down

2 months ago

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Ananias

Company does not use reputable service providers.

2 months ago

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James Allan Morgan

Trouble finding me a quality company for repairs.

2 months ago

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Jack

Good value for the money for piece of mind

2 months ago

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Brad Hansen

Absolutely the worst experience trying to get things repaired!!!! I had to wait over 2 months for them to finally approve an air conditioner repair and then, they wanted to charge me $1650 for 'upgrades' needed. I spoke with a air conditioner service shop and they said it didn't need 90% of the things listed. The worst part was the constant calling them and them telling me they needed this or that - pictures, documents, blah, blah, blah. My blood pressure was through the roof because of these people. I finally told them to keep their $400 (which is all they would pay). It was worth it to me to go elsewhere for the repair and the moment I did that - I was physically and emotionally good - after 2 months of their insanity. STAY AWAY FROM CHOICE IF YOU VALUE YOUR HEALTH AND YOUR MONEY!!!!!!!!!

4 months ago

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Dale Gattis San Angelo, TX

Choice Home Warranty is a challenge to use. We previously used another home warranty company and they were SUPER easy to work. Choice Home Warranty is NOT the same and the customer experience process is SO challenging. We have had two claims this year, one for a washer repair that took over two months to complete and we had to use a public laundry mat. Recently, we had a leaking water heater. We paid the service call fee and expected that to cover the repair / replacement. That was not the case. The repair company told us we had to have the water heater replaced. Surprisingly, Choice Home Warranty quickly approved the claim. However, once the water heater was installed, we were given a bill for an ADDITIONAL $375.00 making the total $435.00, with no explanation. We did receive an email from Choice Home Warranty saying "The technician has been authorized to complete the repair. The labor will be covered. The required part(s) are under manufacture warranty and will need to be sourced through the manufacturer by the technician. There are non-covered charges due to the technician in the amount of $335.00." At the end of this contract, I will be looking to move both of our houses from Choice Home Warranty to another provider. It is SO difficult to get someone on the phone to discuss any problems, and when I asked the service provider about the charges, I was told that they are unable to call Choice Home Warranty directly as no one answers and the calls drop. This is the same thing that happens when we call. While the previous provider of the home warranty was a little more expensive, they covered FAR more and excluded FAR fewer items and their customer service was OUTSTANDING! We were trying to save a few buck, which we did, but we also got MANY more headaches for the few bucks we saved.

8 months ago

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Jennifer Lexington, SC

Although our appliance was still under manufacturers warranty, our tech still diagnosed the issue. I’m glad to have the information to move forward with in dealing with the manufacturer.

8 months ago

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Rozbeh Modarresi Syosset, NY

Have been long with Choice Home Warranty. Last week I had simple pluming problem. Needed a fast fix. After almost 24h I had someone to fix it for me. It took about 24h to give me an appointment for 72h later. Simply not acceptable with such an easy fix. Every 2 years maybe I have one small problem. This response was not acceptable. I already paid a lot for such an easy fix to get faster response. Worse than everything was an email one hour after I ask to cancel my order saying you got appointment! So much miscommunication and sloppy work in this specific occasion.

8 months ago

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David Ronaldo de la Rosa

You acted promptly and assigned garage door opener repair job to Winston Doors. As per your notice to me, there was an appointment set for yesterday Dec 23rd between 3:00 and 8:00 pm. I never received a call from them. I called them and send text inquires several times regarding the status of their visit. Nothing happened, and they never showed up. I’m very angry since I have to cancel activities I had at that time and my garage door is shut down. I suggest you to assign the job to Citiwide Garage Doors. They are responsible and efficient.

9 months ago

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Karen Vafaee Dallas, TX

Choice Home Warranty responded quickly to my request. The contractor contacted me about the repairs and set the appointment . He was very professional and courteous. Did a great job resolving our issue immediately!

9 months ago

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Paul Pierce

Response was quick, but the first technician assigned could not resolve the issue. I updated the website and again it was a very quick response to assign a new technician. The technician arrived ahead of schedule and quickly resolved the issue and took the time to explain what was needed to resolve the issue.

9 months ago

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Rudy

Called to file a claim and it was taken care of promptly. Local technician called me right away and was able to come by and take care of the problem with my furnace that same afternoon

9 months ago

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Sandra Hauser Atlanta, GA

Tech took too long to be assigned and arrive to evaluate the problem on a 4.5 year old refrigerator that was not functioning. Roman, the tech was great. Diagnosed the problem and told me what was wrong and what needed to be repaired. This item is under warranty and will be repaired by the manufacturer.

9 months ago

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BJ Coeur d'Alene, ID

I got an email that I had an appt with the Technician on Friday between 11 am and 3 pm. When 3 came and NO Technician I called him. He had NOT been informed of the appointment. He worked me in on Tuesday and everything went well. Choice dropped the ball!

9 months ago

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Robert Baylor State College, PA

Jake, your customer service agent, was courteous and helpful as he answered our questions about the CHOICE WARRANTYPROGRAM. He took the initiative to find us additional discounts available to us as well. The experience was easy and we were satisfied with his service.

9 months ago

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Ron Owen Birmingham, AL

There was nothing to dislike about the service received from CHW as well as Iron Mountain Drain & Plumbing. The technician, Joe was very professional and explained everything he was doing to correct the problem.

9 months ago

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Lisette Drummond Indianapolis, IN

As it turned out it was a Lowes (6-7 years ago) poor installation that was causing the latch problem and I must adapt. The tech seemed plenty knowledgable, but was also a bit smug about it.

9 months ago

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Margot Sugar Land, TX

I dislike in the beginning that it takes a long time to Choice to respond to the different companies but at the same time, I liked because Choice Home Warranty chosed the best one.

9 months ago

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Diana Barrington, IL

I appreciated the prompt response I received to my repair problem. The repairman arrived when he said he would and took time explaining the problem and answered all my questions.

9 months ago

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Ed Goodfellow Plano, TX

You are sending me a Lowes E-Gift card rather than repair my refrigerator. That card can take as much as 30 days to receive. Understandibly, no one can wait thirty days to replace a refrigerator. After checking with Lowes Credit Department, I cannot use the E-Gift card as payment toward my card balance. Your representative with whom I just spoke told me that the E-Gift card is the only option. Neither Choice Home Warranty nor Lowes policies help your customers. I will end up wasting the $986.00 on things we do not need because I can't use it to replace my refrigerator.

9 months ago

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Yolanda Harris Tallahassee, FL

The technician was amazing. He arrived early and worked quickly. The only negative was the Choice Home Warranty didn’t find anyone after four days of waiting, so I had to reach out to the technician myself.

9 months ago

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Gary Paschke Sr. Indianapolis, IN

Very professional & throurough. He used the same type of equipment to verify the problem and checked with both of the ARS technicians that were out to do the tune up about what was wrong with the furnace.

9 months ago

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Richard L Cartwright Sr Durham, NC

The vendor selected, FLOWMAXX PLUMBING, once I informed them about my unique situation, amended my appointment date and time to accommodate my needs. Would definitely use their again.

9 months ago

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Alvin Sarter

Excellent tech; very respectful and knowledgeable. Not happy with responsive of Choice to the tech’s request for repair authorization. Took over 1.5 hours for tech to hear back from Choice. Total waste of time.

9 months ago

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Mark Bunch Dallas, TX

I woke up very early in the morning with no electricity quickly went to my breaker box and saw breaker was tripped replaced the breaker and it still trips so I filed the claim and then called and talk to a representative later in the morning to try to get this expedited and she told me there’s no way to expedite it which is kind of ridiculous cause I really need the electricity in my house so I’m very upset about that. Not to mention I’m waiting for someone to hopefully come today.

9 months ago

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versie stephenson Kansas City, MO

i had choice , before i went to one of their competitions should have remained with chioce, who is much better customer service wise, response wise. chioce is the best i won't be fooled again.

9 months ago

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Al Groman Virginia Beach, VA

REQUESTED A KNOWN PROFESSIONAL CONTRACTOR AND THEY WERE ASSIGNED. DIAGNOSIS AND REPAIR OF MY GEO=THERMAL HEAT PUMP WAS COMPLETED IN MINUTES WITH HEAT RESTORED IN MY HOME. LOVE IT!

9 months ago

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Elizabeth Sanford Nashville, TN

The repairman was courteous and friendly. He was very knowledgeable about my unit and was able to get it fixed very quickly. I would recommend Choice Home Warranty to anyone who needs a home warranty.

9 months ago

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Gerald Morton Orlando, FL

I liked the services you provide. And the resolutions you provide most of time. I believe you are one of the best In the business and I have tried about seven others. Thank you.

9 months ago

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Michael Ritzel

I liked the service man he was very knowledgeable and provided outstanding service to fix our problem. I wish finding a technician was faster, we had to wait a week for our appointment, while our furnace was not working.

9 months ago Edited December 20, 2023

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Arlette M Jacobson Spring Valley, NY

It took 3 weeks for the technician to come back and he was not knowledgeable The third technician was able to diagnose the issue and replaced the defective part. Thanks to Alen the heater now works It is important during the winter to have a working heater.

9 months ago

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Lorraine Evans Clarksburg, MD

This was by far the easiest home warranty service call. The technician was timely (early), communicative, and efficient. He assessed the issue quickly and resolved my leaky garbage disposal, which had a crack in the seal.

9 months ago

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DARRELL HICKEY Humble, TX

I have had Choice for a number of years and now I may need to explore other competitors. After negotiating my copay on the last contract midway through Choice decided that I want paying enough and went up on my co-pay. this is not right and your team totally ignored my plea. They said it was a glitch when in fact this rate was negotiated. Unbelievable thievery

10 months ago

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raymond krmaschek

technician new right away what was wrong and fixed it quickly. in and out in less than30 min. and the deductible service call was super great Only $85.00. get this as soon as possible.

10 months ago

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Suzanne Skuba

Can’t get someone when it’s urgent to get repair done. I needed garage door spring replaced and had to wait 4 days. At first it was going to be 5 but I called back and they got it t4. I was stuck not being able to get out of garage. Had to cancel one appt and finally getting wait down a day didn’t have to miss second. Reps didn’t seem to care it’s important. Just because it’s not a pipe broken causing a flood. I was disappointed. Haven’t needed any services for awhile then this and wait.

10 months ago

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Jeff Lin Rockville, MD

My kitchen sink was clogged up. The technician came and didn't get it fixes, and claiming it was the sewer pipes problems which requires a specialist to take video of the pipe problems. Any your Agent claiming this kind of stoppage is an "Out of ordinary wear & Tear" issues and you will not be responsible for fixing it. This is totally unacceptable.

10 months ago

Choice Home Warranty Reviews