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Verified Customer

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Barbara

I hate the service, I had another service but I switched to Choice because it was less expensive but I am going to switch back to the other company. I had an issue with my dishwasher, it was not able to close properly, and the they determined it was not covered by my warranty program.

4 years ago

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Verified Customer

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Anne

They're not very good about backing up their claims, the people that come out are very nice and good, I have no problem with them, but my water heater burst and it cost me a thousand dollars plus service calls and it was a mess.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Walter

They've been very responsive. I had a problem with my heating system and they were here within a couple of days to fix it. They do the job.

4 years ago

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Verified Customer

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R

I called them and gave them the information and they scheduled me and within a couple of days the person they scheduled came out as soon as they could and fixed everything.

4 years ago

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Verified Customer

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Kristen

The service was much cheaper than a brand new refrigerator. They are quick and courteous and took care of my problem in a timely fashion.

4 years ago

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Verified Customer

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Darlene Dallas, TX

So far they're great. It's better than American home shield and the price is good for a senior citizen on a fixed income.

4 years ago

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Verified Customer

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Nakesha Baltimore, MD

It did not take but a day for a tech to come service my unit. He was nice and informative. Showed me my problem and fixed it in no time.

4 years ago Edited January 10, 2024

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Verified Customer

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Jen Beech Grove, IN

Out of three claims I've had, they've only paid for one and they are really difficult to get a hold for answers or questions. I used my warranty or my dryer and the technician came out and took my dryer apart and left and I called them to come and put it back together and they paid for the parts but I had to pay the technician again to come out to fix it and it ended up costing me well over what it should have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Verified Customer

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Ryan Carmel, IN

I haven't had any customer support from them. We needed our garage door fixed and it's not done yet and we needed to have the pluming fixed and it's not done yet either. There is not contact with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Verified Customer

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Anonymous Pahrump, NV

Generally they find good technicians and though because I live in a small town, quite often they'll pick someone who does not service my area so they have to find somebody else.

4 years ago

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Verified Customer

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Daniel Pittsburgh, PA

I chose choice because of the price and they were very prompt in handling my problems. It's very good, I would recommend.

4 years ago

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Verified Customer

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Jeff

Choice is very quick to commiunicate and provide direction. The contracted vendors aren't always the best at follow up or response but that's on a case by case basis.

4 years ago

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Verified Customer

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Ryan Weaver

Fast friendly service. Courteous employees great price and cover what they say. I have had no issues with any service contracts

4 years ago

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Verified Customer

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Andre Jaundoo

Swift response to my immeidate needs. More importantly, they send over trust worthy and experienced Technicians to work on my warranty work.

4 years ago

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Verified Customer

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Martha

Prompt service when my a/c stopped cooling. Sent out a very knowledgeable rep from a company that specializes in a/c repair.

4 years ago

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Verified Customer

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Debbie Akbar

Majority of my experiences with Home Warranty's technicians have neen professional..and knowledgable...they are honest and corrects the problems...it's worth it!!

4 years ago

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Verified Customer

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Camille

It was prompt and efficient. I was contacted very quickly after I put in my claim. Also, the value for my money is fantastic.

4 years ago

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Verified Customer

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Vanessa Watts

Great value for the money. I am so glad that l had this product because it has saved me from spending alot out of my pocket

4 years ago

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Verified Customer

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Tanya Carmen Dagenais

good service and fast, the appliance guy came and solved my issue with my fridge and dish washer that failed me in the same month really happy !

4 years ago

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Verified Customer

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Patricia

Choice is a total scam and should be called WRONG CHOICE. Read the contract carefully and ask the sales rep what is not covered. Replacement of a system option is not true. Normal wear and tear is usually voided because they will say the system would only fail due to rust or corrosion although contractor said it's normal wear and tear, they won't cover corrosion. Also beware of their contractors using corrosion as a way for you to upgrade with their company outside of the warranty. Always get a 2nd opinion.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Jeffrey mccall

there give honorable service and they do keep there promise I whish they cover more item like fireplace and wall heaters

4 years ago

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Verified Customer

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Vivek

Nothing wrong with the service so far. I submitted my claim online and I got a confirmation. The service was handled very well and on time.

4 years ago

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Verified Customer

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James

They were efficient and they were quick. I had a problem with my toilet and they came quickly and now it works fine. I'm very satisfied.

4 years ago

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Verified Customer

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David

I had a leaking toilet and I called and had someone out within 48 hours. The technician that came out was phenomenal and did an excellent job.

4 years ago

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Verified Customer

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Sandra Fort Mill, SC

They are very prompt. They came the next day and that has been my experience several times. Choice could save you a lot of money.

4 years ago

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Verified Customer

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Susan

I've only had to call once and everything worked out well. My garbage disposal isn't working. They were prompt and came out within 24 hours.

4 years ago

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Verified Customer

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John Judge

Only one problem in three calls: using my preferred AC contractor. That is a marketing trap not clear in the policy. Otherwise, using CHW contractors has been good.

4 years ago

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Verified Customer

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Veronica Jackson

Everytimevi file a claim I get a call back within 24hrs if not sooner. the staff is very accommodating and keeps you in the loop with the process.

4 years ago

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Verified Customer

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Sandra Griever

Repairman very prompt and professional repair was done in minimal time knew exactly what was wrong right away and fixed the problem.

4 years ago

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Verified Customer

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Samuel McCaskill

They provide the best customer service and service overall that we have ever received from all of our previous warranty companies we

4 years ago

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Verified Customer

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Amber Tampa, FL

Provide good contractors and overall it's been a great experience. Usually good about answering phone and giving quick responses.

4 years ago

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Verified Customer

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Tim Saint Augustine, FL

They did what they said they were going to do so I was pretty happy. I used my warranty to replace the pool pump and they scheduled the technician and it all went fine.

4 years ago

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Verified Customer

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Kenneth Buford, GA

We got a very good deal with them. Any time I call their customer support, they are professional, courteous, and resend immediately.

4 years ago

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Verified Customer

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Dennis Enterprise, AL

The air conditioning was not working properly and they responded quickly and repaired it with no problem. They did a good job. It is a good value.

4 years ago

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Verified Customer

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Nisha Edwards, IL

The two or three times I've had a problem, they've taken care of everything. You just call and they send somebody. They are the best.

4 years ago

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Verified Customer

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Marsha Edwards Aurora, CO

Good service; they answered all my questions. They responded when I had trouble with my furnace and had a technician come out.

4 years ago

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Verified Customer

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Jimmy Hueber Lubbock, TX

At the time we thought they were the best available source but when we call in and describe the service that is needed it seems like eighty percent of the time there is an exclusion for whatever repair is needed. It seems to me that it is somewhat deceptive.

4 years ago

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Verified Customer

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Joan Morrisville, PA

They want to help you as quickly as possible and they want to make sure whatever it is gets fixed. They are very respectful towards people.

4 years ago

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Verified Customer

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Rachael Durham, NC

They are fast and efficient. I file a claim and they find someone to come and take care of the problem right away. The value is good.

4 years ago

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Verified Customer

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Jacqueline Sarasota, FL

They provide good customer service. I had plumbing problem and I called and somebody showed up within twenty four hours.

4 years ago

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Verified Customer

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Steven Westfield, IN

Even though the service provider was busy and took a long time coming,they did a good job and listened to me as I explained the problem.

4 years ago Edited January 10, 2024

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Verified Customer

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Renata St Louis, MO

I really appreciate when I call that I get service right away. It had been a very positive experience working with choice home warranty.

4 years ago

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Verified Customer

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Sara

Every time I call, they tell me to keep calling back. All they do is give you the run around. My stove needs to be replaced and they know it and there is talk about ending out a second technician took at it for the same issue. It's just awful.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Sara. You can visit the account center at to file a claim.

Nov. 1st, 2019

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Verified Customer

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Jennifer

A friend told me about choice home warranty. They are wonderful. They were quick and honest and did a good job. They are easy to get a hold of too.

4 years ago

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Verified Customer

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Bruce

Thought it was all cut and dry with Choice Home Warranty but somebody dropped the ball, either the realtor or the title company, and they said the premium wasn't paid and my water heated was leaking so I had to call customer service and they gave me the run around and it took two hours before they got back to me and it was a bad experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Letitia

They hold true to what the say. I have recommended choice to everyone. They have been very effective. Every service is quick.

4 years ago

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Verified Customer

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Scott

It was super easy and I appreciate that kind of stuff. They were so knowledgeable and friendly, it was great. It is a very good company.

4 years ago

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Verified Customer

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S Omaha, NE

Sometimes getting someone to take care of is longer than it should be. Last time the tech was wonderful but I waited several days. When you call into the office sometimes they are not the most knowledgeable.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Janice Memphis, TN

I've had a couple of bad experience in the past and the only reason I kept choice home warranty is because of the idea that it is reasonable but a couple of years ago they didn't pay for the whole hot water tank and in the future I am going to go with something else. They don't fulfill my needs and I have to call back to make sure people are coming and still they don't come sometimes. The real warranty doesn't cover a lot and I feel like I am being cheated out of money paying for something I don't get.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Celeste Dayton, OH

The service is great. I called to get my thing repaired and they sent someone out almost right away and took care of the problem.

4 years ago

Choice Home Warranty Reviews