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Richard Hyman Lady Lake, FL

4 day response on airconditioing, no confirmation of mutually agreed upon repair date, listed repair time at 11 to 3, actual vendor was 5 to 7, and said Choice tells everyone 11 to 3, after complaining, offered to waive $65 deductible, Vendir never informed, so had to pay, complained about that, and was told that the best they could do was to credit it on a future repair, that may never happen, when asked to talk to a supervisors boss, they said there was not anybody other than Alex, and he called me back with the same solution

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Verified Customer

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Valerie Las Vegas, NV

They don't replace' kaput appliances. They gave me half the cost and I have to buy a new one. Then I have to pay delivery, installation and pay to haul away the old one. Not happy.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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Verified Customer

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Carl Simpsonville, SC

Choice home meets my need. They are very prompt to get back to me and schedule the repair. My ac broke and they replaced the compressor.

4 years ago

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Verified Customer

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Rhonda New Orleans, LA

It was very on time and very good when the came out. They have been able to fix everything that I need. I liked that they cleaned up behind them.

4 years ago

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Verified Customer

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Rebecca Philadelphia, PA

Sometimes they could not fix what I needed and I have to get someone outside of choice but they when they do come out they do good work.

4 years ago

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Verified Customer

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Yogesh Humble, TX

I have had couple of things like the AC and a couple of other things break and I have been satisfied with the service, it has been really good.

4 years ago

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Verified Customer

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Ming Sealy, TX

The purpose is pretty convenient. You can log into you account to check the status. They get someone out as fast as the possible to fix things.

4 years ago

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Verified Customer

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Samuel Las Vegas, NV

It usually takes about 72 hours to get service. Last time I needed the warranty, my oven went down and it could not be repaired. It cost me $1800 to replace and they gave me $700, which is not even 50%.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations to review.

Aug. 27th, 2020

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Verified Customer

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Betty Duncanville, TX

The process is pretty decent. My refrigerator was giving me trouble and I used their warranty and I had someone out the next morning.

4 years ago

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Verified Customer

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Tracy Snellville, GA

Keep up the good work. I needed a new dishwasher and they provided me with the expenses for theat. They have good customer service that are the job.

4 years ago

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Verified Customer

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James Pasadena, TX

Last week I called them in the morning and they were out the same day to fix my problem. They fixed everything so I am very satisfied with them.

4 years ago

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Verified Customer

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Leah Las Vegas, NV

I chose them because of the cost. The guy that came out to fix my ice maker did it in less than a half an hour. They gave me three weeks to get an appointment.

4 years ago

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Verified Customer

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Firouzeh Boyds, MD

It's been several years that I have been with this company though last month they did not get back to me on time when my AC was not working and I could not handle it so I had to pay someone else to come and get it fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

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Verified Customer

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Barbara San Tan Valley, AZ

My toilet broke and they fixed it. The guy that came out was awesome. He was very professional and sweet. He did a very good job.

4 years ago

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Verified Customer

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Gman Brandywine, MD

No wait time and speedy responses with Choice. They are very efficient. My garbage disposal went out and I got that replaced with no issues.

4 years ago

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Verified Customer

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Pramod High Point, NC

Good quality service for the best price. Every time I call them, they provide with the best customer service. They’re great.

4 years ago

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Verified Customer

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Charles Beaumont, TX

Choice Home Warranty is a very friendly company. If people come to your home, they are professional. No mess. All my problems are resolved.

4 years ago

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Verified Customer

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Russell Eads, TN

Usually Choice Home warranty is pretty good but I was dismayed when my dishwasher was not covered. They have good customer service and they fixed my air-con.

4 years ago

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Verified Customer

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Dusty

Choice has always responded to my calls for assistance. My problem is that like all large companies, the system is a little cumbersome. However the service is great.

4 years ago

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Verified Customer

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Gina

I called you it was very hard to get through to you. Then I wanted to know who would be coming out to my home. Couldn't tell me that either. Then the person who came out had a different take on the situation.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Verified Customer

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Rebecca

Fast service no questions & my service was approved. Also when the same issue started up 2 weeks later, the service call was $0

4 years ago

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Verified Customer

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Daniel R

Horrible 1st time experience. A locksmith was to be sent out and apparently the lock zdx mith had questions about the contract and reached out to CHW but they never answered the Locksmith so I called the Locksmith and they asked me to contact CHW and ask them to call them, but that they never confirmed my service and I nearly lost a whole day of just waiting around to get results.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 28th, 2020

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Verified Customer

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Ken

They have always taken care of my problems as quickly as possible and the company's they send out and professional and courteous!

4 years ago

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Verified Customer

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Kimberly S Parker

They responded to my email very quickly and scheduled me an appointment for my service. I was also provided with the contractor information.

4 years ago

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Verified Customer

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Anna ortiz

Excellent service and quick service response. Their choices of repairmen so far has been great for me. Very happy with this company

4 years ago

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Verified Customer

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Robin

Offer the best value for my money. I have been very satisfied with the service and I have highly recommended to other family members and friends.

4 years ago

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Verified Customer

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David

It's been a good choice for use. It has good coverage. We have used it several time. It is easy to get a hold of them and make appointments.

4 years ago

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Verified Customer

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Dallas And Bridget

Stay away from Choice Home Warranty. I was under the impression that this was a good company. It has not been. I submitted a claim and they scheduled three appointments and it took the third or fourth for someone to actually come out. It took more than a month froe m to get assistance. They want to take your money but not cover what the contract says they will cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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Verified Customer

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Linda

For the product available, they have a good price range and they gat back to you with 24 of putting in your complaint and they have good technicians.

4 years ago

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Verified Customer

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Karen

I recommend Choice. I had an excellent representative talk to me on the phone. When I used it for my AC, everything happened as promised.

4 years ago

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Verified Customer

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Rose

About a month ago we needed to use our warranty for a noise in the air conditioning. The company that they sent out was not very professional. They should look into other companies because they contractors they are using are not in Choice’s best interest.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 16th, 2020

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Verified Customer

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Paul

They come right out. The guy form commando did a great job on my air conditioner and on my dryer repair. The price for what they give me is a good deal.

4 years ago

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Verified Customer

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Bernard

When I called about 2 items, the plumbing and the washer, 2 weeks ago, I had a repairman the next day. I was not too happy about the fact that what the plumber did wasn’t included after I paid my 65 dollars.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 16th, 2020

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Verified Customer

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Tomas

Choice was one of the companies my realtor recommended. They send people out and do what they are supposed to do. I didn’t like the electrician they sent out.

4 years ago

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Verified Customer

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Jason & Terri

Choice Home has done everything right. It has been very helpful. We’ve used it several times and other than the plumbers they send, we’ve been very happy.

4 years ago

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Verified Customer

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Mechell

Every time I have an incident, they send somebody out to take care of it. It gives me peace of mind that my appliances are covered.

4 years ago

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Verified Customer

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Regina

Jus yesterday, the washer quit working and I submitted a claim and they came out yesterday and ordered parts. It was very quick. They’re helpful.

4 years ago

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Verified Customer

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Shirley

For the price, a three year warranty was the most economical to cover my home appliances. They respond when I submit a claim.

4 years ago

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Verified Customer

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Niko

I have been using the company for 4 or 5 years and I am very pleased with the results. It immediately solved the problem and they follow up.

4 years ago

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Verified Customer

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Shirley

Air conditioning went out, had an appointment the next day. It was fixed within 2 days. It is now working great. They respond when you need service.

4 years ago

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Verified Customer

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Charles

Choice Warranty is slow with everything they do. My air-conditioning went out and they scheduled someone to check it in about two and a half weeks. I had to get checked out myself and paid for it myself and I am still waiting on a check to be reimbursed.

4 years ago

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Priyanka

I needed a warranty on stuff like the pool and other electronic appliances. I think they should give priority to emergency services. They scheduled me a week after when I called about a drainage blockage so I had no bathroom or toilets working for 4 days.

4 years ago

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Verified Customer

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Freddie

Great service and great cost. The quality is reliable and they have the best response time so there is quick turnaround for work to be done.

4 years ago

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Verified Customer

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Stephen

They don’t cover half of what you need. I thought they were a good reputable company but they don’t do what they advertise. You have to fight with them for everything you want to get fixed. I had to replace my AC unit in my condo two months ago in North Caroline and they refused to follow regulations, which didn’t allow him to install a different unit on the roof and mismatch to the handler. Also they only offered to pay fifteen hundred dollar when it cost me seven thousand dollars to replace it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on our website.

Jul. 16th, 2020

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Verified Customer

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Larry

The price is good. We’ve used the warranty several times, five times for our dishwasher and it is still not correct. Once we spend 200 dollars on a fan and they reimbursed us 70 dollars when they said they would pay 100.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Renato

I would rate it higher if they fixed everything that I wanted fixed but there are some things excluded. It is still a good value for the services they provided and they are pretty receptive.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2020

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Henrene

I called choice home warranty and they sent someone out the next day. I hear it is one of the better home warranty companies.

4 years ago

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Verified Customer

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Lizabeth

Always available when I call. I needed it for my garage door. The mechanism wasn’t closing the door all the way. It was a very positive.

4 years ago

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Connie

I’ve gotten quick responses when I’ve had problems. They keep me informed and are easy to work with. I’ve been well pleased.

4 years ago

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Verified Customer

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Sterling

This seems to be a good company. They seem to respond. Each time I have used them, I have been satisfied. They use good people.

4 years ago

Choice Home Warranty Reviews