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Rhonda Madison Fairburn, GA

Poor customer service. Authorization Dept. customer service rep was very RUDE! Services deemed necessary for repair by company's preferred venders were denied. It appears that the professional opinions of the vendors isn't valued if something needs to be repaired or replaced. I'm paying monthly for nothing! Contract does not cover most items in need of repair or replacement.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Lauren N Douglas Zebulon, NC

They were easy to switch to and were able to give me a great deal on the monthly payment and service call fee compared to my previous company.

3 years ago

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Carl Anderson Hermitage, TN

Policy number 172868251 claim number 120137683 we have been waiting for over a month to have our refrigerator repaired it was approved a technician came and when he called to get approval it was denied we were told the process would begin over and would be corrected but nothing has been done and we are not happy

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday June 23rd, 2021 between the hours of 11:00 AM and 03:00 PM.

Jun. 21st, 2021

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Verified Customer

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Debbie DeFevre Las Vegas, NV

They were quick on responding and getting a technician to my home but the problem is getting the part that is needed as it has been on backorder.

3 years ago

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KIM REYNOLDS Grants Pass, OR

As a new customer I had a terrible time trying to even request a service call. the phone tree was a nightmare and useless. Online was bad too! The form online asked when was the last time our "appliance" had been working! What kind of question is that? I bought your policy and was beyond the 30 day waiting period and needed a service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Marge A Butler Leesburg, FL

I had a hot water heater problem and they couldn't get me a plumber. They told me to get my own, which I did. Every time they ask for something I sent it to them but they always wanted more. My heater broke on a Wednesday and I finally had to get it repaired on Monday night. They kept giving me the runaround. I'm not happy with them at all.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Ashok Singh Elk Grove Village, IL

Schedule was in some days after submitting claim, but technician arrived in scheduled window. He fixed the issue and everything was taken care by CHW

3 years ago

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Verified Customer

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Barbara W ieslet Kansas City, MO

My refrigerator has been out for almost a month now. The service company came for initial visit and ordered parts then had to reschedule because the parts weren't here. They arrived on 6/2 and still not fixed. a month now

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Florence Fondell Owatonna, MN

They were very knowledgeable polite and tidy. Fixed the problems and sent over and above. I don't give the highest possible because no one is perfect

3 years ago

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Margaret Aransas Pass, TX

I've had two claims and they send companies from so many miles away that have a hard time finding us in Spring Branch neither one fixed my problems fully. They gave me a choice to have someone locally fix my problems and send them the bill but I didn't think I'd get paid very fast so I went with who they sent

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Camellia marzouk Jacksonville, FL

They have fast response appointments set within reasonable time from reporting the problems. They come on time. And complete the repairs same day

3 years ago

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Verified Customer

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Gilbert Munoz Tucson, AZ

My coverage started in may and I had 2 claims in the first month , CHW came thru on both and both issues were taken care of promptly .

3 years ago

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Rhonda V White Tifton, GA

Refused to help with last 4 claims I made. Actually only paid for 1 in all the years I have been with Home choice. Those 4 claims cost me total 300$ out of my pocket. Difficult to get in contact with a person who will discuss claims. When I did , the agent yelled at me claiming they paid one of them . Would not even listen to me Have had difficulty cancelling my membership. Am in contact with Better Business Bureau in effort to end membership.

3 years ago

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Verified Customer

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Jean O‚ÄôMALLEY Pittsburgh, PA

Efficient, nice, capable, trustworthy, the man was very nice and fixed my air conditioner and it has been better than ever since he left

3 years ago

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Corrine Morris El Dorado, KS

I called to get my washer looked at. Finally got an appointment. Called back to see if they can look at dryer at the same time. Never got an answer on that so I sent a message asking the same thing, no answer. Tried 5-6 more times to call and was unable to get hold of a person

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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John Swanson Benton, LA

They really don't seem to want to help the customer. They definitely market themselves well, but fall well short of delivering their promises. I had a septic job that never got resolved by this group after I managed the problem myself you using a manual pump. They did nothing to try to speed up the repair. I will definitely be looking to go back to AHS when my contract is up. I would advise against them. You also will be talking to a call center in India for most of your requests and concerns.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Jim Mansfield, TX

Good professional service. When you put a work request in the response time from choice and the repair company is great.

3 years ago

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Doug Boswell Huntsville, TX

Choice Home Warranty is a reputable company. My experiences with them have been generally very good. Their cost for the program is in line with other providers.

3 years ago Edited January 10, 2024

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Mary davis Ashdown, AR

well things that were repaired stayed fixed for the 30 days than stopped working again, than when you talk to some one at choice they don't care. They just tell you you have to pay again for the same thing....

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Yvonne Kumpfmiller Destin, FL

They are a huge rip off every claim I have turned in was either denied because they said the unit was to old and the 3 year old dishwasher they gave me 320.00 for saying the fine print in their contract states they can give you a cash amount instead of replacing the appliances how can I purchase a dishwasher for 300.00?? Go with any other warranty company

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Anita Gardner Jacksonville, FL

From my experience with choice home warranty anytime I needed to use my warrant.. I receive fast professional Service every time...

3 years ago

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Elizabeth Kissimmee, FL

We purchased our home then immediately signed up with Choice Home Warranty. Overall I've found out that their service is abysmal. They denied my claim to get our air conditioning fixed, so I wouldn't recommend going with this company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Anonymous Rockwall, TX

Our swimming pool pump's motor was going out and we called Choice. They had a company come out and they said it needed to be replaced. We were waiting on Choice to approve the replacement, but then Choice changed the company to a different one. Now I can't get a hold of anyone and have been reassigned to this new company that won't get back to me. It's been 30 days now and it's still not fixed, so hopefully that gets resolved soon. I'm not pleased with Choice Home Warranty's horrible service.

3 years ago

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Verified Customer

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Awilda Ridgefield, NJ

I used the warranty for my refrigerator and stove. Thankfully, those problems were handled and the offered me prompt and good service.

3 years ago

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Verified Customer

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Enrique North Las Vegas, NV

Choice has a good reputation and get problems solved quickly. Customer service handles issues promptly and take good care of their customers.

3 years ago

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John Yuma, AZ

Most recently, my water softener stopped working and the guy they sent to us never got the work order, so he showed up a day late and took about 3 more days for them to find someone to actually do the work. Most of the time though, they find local people who do good work. Overall, I will not be renewing with them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

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Anonymous Saint Petersburg, FL

I have been with Choice Home Warranty for 6 years. Once when I wanted to use the warranty one time, they said it wasn't covered. Another time I was approved for a claim and they came out on time to fix the problem. They were also very professional, knowledgeable, and courteous.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 11th, 2021

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Rich Estero, FL

I got service on my air conditioner within 24 hours! The guy that helped fix it was excellent, so I really like the warranty service Choice provides.

3 years ago

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Robert

It's very easy to book an appointment to set up a repair, but it frequently takes a few days to get a technician out here. Overall I'm glad to have a warranty with Choice.

3 years ago Edited June 28, 2024

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delores Hampton, VA

They were very quick at getting my problem solved and I really enjoyed the experience. My garage door wasn't working and they came quickly to fix it!

3 years ago

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Verified Customer

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Robert Maynard Sarasota, FL

When they sent someone to check on the air conditioning, they were efficient and friendly. Everything has worked out fine.

3 years ago

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Verified Customer

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William Fort Washington, MD

Workers are professional. It was a great experience using it. They got back to me immediately and got me an appointment that day.

3 years ago

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Verified Customer

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Robert Telford, TN

The pricing is good. Everything is good. They come quick and do the job. Our problems with the HVAC unit was taken care of quickly.

3 years ago

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Verified Customer

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Mary Pearland, TX

Best price for a home warranty. We don’t have any problems with choice but we did have one with a technician they sent. He never called me back.

3 years ago

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Sonya Waldorf, MD

The best deal for the coverage. I like that they schedule appointments. They provide good service but I was disappointed with the air conditioning installation.

3 years ago

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Henry Charlotte, NC

I am using Choice due to plumbing problems and they are pretty prompt and there is a good turn around time and they are good with the process.

3 years ago

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Malcom Mcdonaldm Diamondhead, MS

The people I’ve dealt with have been very professional and knowledgeable. They get the job done quickly. They were out the next day for my AC.

3 years ago

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Anonymous Hightstown, NJ

The price is reasonable and I get immediate assistance and it has been to my satisfaction. They are nice and professional.

3 years ago

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Shaundra Nelson Red Oak, TX

They have been timely and have made correct repairs when called. Currently, I am waiting on approval for a part for my dishwasher and have not heard back yet.

3 years ago

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Verified Customer

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John Biloxi, MS

First time I put in a claim nothing happened, I was stonewalled and couldn't get anybody to repair my appliance. The second time everything was successful.

3 years ago

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Verified Customer

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Pamela Cullman, AL

I called customer service. They called me back real soon and set up an appointment and took care of the problemI needed taking care of.

3 years ago

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Verified Customer

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Ira Port Saint Lucie, FL

Every time we have put in a claim it has been taken care of on a timely basis and the work was done immediately. I'm very satisfied.

3 years ago

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Olga Newton, MA

I filled a claim on May 5th and a week later I received an email from them that they could not get an in-network technician. After all an appointment was scheduled for 5/14/21 from 3 PM to 8 PM only nobody showed up and no one called me to reschedule. When I called the technician on provided phone number he said he can come the next morning from 8 to 11 AM. I asked if he could come before 10 AM because I have an appointment at 11 AM . He came at 10:10 AM changed $65.00 for visit and my tub is still not draining. I deeply regret choosing Choice

3 years ago

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Catherine Richard Norwich, CT

Had two appliances in the past 6 months that needed repair. They were both fixed & repaired very quickly with excellent service & work.

3 years ago

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Harry Walls III St Louis, MO

I really like the simplicity of working with CHW. We had a different warranty company and things seemed to get sticky more often than not.

3 years ago Edited January 10, 2024

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Ray Schlitzkus Georgetown, TX

You sent out Sears to fix my refrigrator over a month ago. It is still not fixed and as a result I have lost a great deal of meat, fish, and dairy products not to mention the vegetables. In addition I have purchased over 22 bags of ice. Please ask Sears to fix my refrigrator.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Vito Chiarito Mesa, AZ

Every time I have had a problem over the 10 years as a customer which hasn't been that many the have helped resolve my issue right away

3 years ago

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Tiffany And James Hampton, GA

So far we’ve had no issues with choice. They get technicians out here. They are always prompt and the work gets done quickly. Everybody is happy.

3 years ago

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Janie Arlington, TX

The repairman for my dishwasher was very kind and knew exactly what he was doing and repaired it as soon as he received the part.

3 years ago

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Nader Commerce Township, MI

They have done a great job. Everything is working. They give the exact time for a person to some out. I highly recommend them.

3 years ago

Choice Home Warranty Reviews