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Shannon Ayers Canton, GA

Your customer service representatives lie and/or do not take down accurate information causing the customer to have to pay for new claims. You all only send emails and no phone calls as a way to get out of your responsibility. This company, while minimally beneficial is a ripoff to consumers who have very few options on home warranties. You operate as if you don't care because you don't have to. Just shameful!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 20th, 2022

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Verified Customer

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Jeff Warminster, PA

They dont care about customer service and making the customer happy all they do is quote lines from their policy manual on why they are falling short on satifying the customer. I had a few appliances that had to be replaced and they gave me like one third of what it would cost to purchasd new replacements of like kind. Real bad company, they dont care about the customer. I'm not one to write bad reviews but I had to this time this company really doesn't care. Stay clear.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Jan and owen wilson Fairfield, OH

Very professional and compassionate representatives who worked diligently to get my issue with my bathroom faucet replaced.

2 years ago

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Verified Customer

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Jackie Bowen La Pine, OR

Choice forgot to send in the work order, after scheduling a time with the repair company. When I called the repair company, I didn't have an appointment because they didn't have the work order.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 19th, 2022

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Verified Customer

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Susan Brown Webster, NY

Prompt response to a plumbing problem; competent company and workmen who were very polite and respectful in my home.. Excellent resulting repai.

2 years ago

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Verified Customer

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Mr Demo Converse, TX

CHW is not over-priced. It's so easy to make a claim. Their service is fast and reliable. They use professional repair companies that know their job.

2 years ago

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Verified Customer

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John Robertson Wilmette, IL

Filed two claims: 1) dryer repair--smooth process, responsive contractor, cost below premium; 2) furnace repair--first contractor never responded, second contractor very responsive, claim denied due to excluded items on technicality; coverage scope is too narrow

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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James Amberg Ashland, OR

My furnace failed after 19 years, eight months if use. Your agents claimed that the life expectancy of the furnace was 20 years, so the failure was the result of poor maintenance, not normal wear and tear. I appealed this decision and requested documentation proving their claim that the furnace did not fail from normal use. I never heard back, so I contacted a Local HVAC contractor who told me the life expectancy of my furnace was 16-18 years and mine was, in fact, living in borrowed time. I am extremely frustrated that I never heard back from the company about my request for documentation.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Case Marcie Englishtown, NJ

The service so far has been excellent. The service people come quickly and the o my time I had to wait was when my dryer past had to be ordered

2 years ago

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Derrick Boston Charleston, SC

They use to be a 5, but the issue i have been dealing with since August has been so unacceptable and the options presented to me seems unacceptable and that they don't care since they already have my full payment for the next 5 years of service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Eugene Augusta, GA

They're just making money coming in and getting everything denied I mean everytime he's come he's denied the claims. I got a plumber that was supposed to be here in the 28th of December to get the job done and he was supposed to come back on the 30th of December to finish the job. He did not finish his job yet, he's just now supposedly coming back today, he told me he's coming back twice and he never called or showed up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Gary Woodbridge, VA

My refrigerator went out and they were not able to repair it, but at least the technician was very informative and helpful. Very responsive.

2 years ago

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Verified Customer

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Johnny Fayetteville, NC

Every time i call them they've always sent somebody out here. You just can't beat em for the pricing for the coverage's they provide.

2 years ago

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Verified Customer

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Ronald Wichita, KS

Every time we've had something fixed or repaired its very good at it and haven't had a problem since. The service was great.

2 years ago

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Verified Customer

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Miriam Huntley, IL

Very fast service. I used it when my garage door broke down and they came the next day. Excellent service. They answer right away

2 years ago

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Verified Customer

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David Isom Phoenix, AZ

I used a referral who works with CHW and they did an amazing job. I'm also impressed with CHW for approving the replacement parts. Thanks!

2 years ago Edited January 18, 2024

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Verified Customer

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pickrell jo

I shared this before but I'll share it again you are a great company. I've only had you for two years and I've already had you out twice and you came out the next day. It only cost me the copay.

2 years ago Edited January 10, 2024

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Verified Customer

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Julie Carlisle Thatcher, AZ

I've only had to call them on 2 different occasions and the response time was within a very reasonable span. They got right on it.

2 years ago

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Verified Customer

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TAMMY CRAIG-BOWDOIN Newport News, VA

We have had this warranty for several years now and I think 2 claims during that time. Each of those claims required we wait over a week to be addressed. I will not be renewing coverage nor will I recommend home warranty coverage to anybody.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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A. Johnson Hyattsville, MD

Sent someone out within the next day and fixed my appliance on the same day. The technician was polite and respectful of my personal property.

2 years ago

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Verified Customer

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Evelyn Padua Germantown, MD

They were professional when they arrived at my home and gave me a detailed explanation about the problem with my washing machine.

2 years ago

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Travis Chesser Knoxville, TN

I had a claim for my water heater. the work was done well and quickly, but I was charged $250 over what I was told. I have messaged several times but it has not been resolved.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

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Alwina Green

Prompt service but had to pay more to replace my microwave than expected.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Verified Customer

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Gerhard Weinmann Sartell, MN

They are there the way they say. It's nice and easy to take care of your problems. I'm not very good with computers and doing a claim was easy.

2 years ago

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Verified Customer

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Cal L BROWN Longview, TX

I submitted a claim, 12/17/21 (claim #:143232370). On 12/21/21, a Rep. from HTR Svc (86 miles away) came out and checked my Stove. He ordered an "Oven Temp. Sensor." and said that it would come in on 12/23/21. I paid him the $75,00 service fee. I have tried to contact him several times, and left messages for him to call me. I have tried to contact someone from CHW. No one will answer my calls. So I am out of $75.00 and my Oven still don't work properly. My next step is to fine me a reliable Home Warrenty Service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Randy Wiggins Jacksonville, AL

Very quick response, very helpful customer service. Would be 5+ stars if we could pick our own service companies. Have had no trouble with any service people as of this time.

2 years ago

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Andrea Elliott Martinsville, IN

We have only used the warranty three times in three years. Each time it was fight to get what we thought the value of our appliances were. Each time they offered gift cards instead of cash and we had to go through a appointment time to talk with someone to get a check. Then we had to wait weeks for the check to get to us. Read the fine print because they will use it every time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Todd Jackson Tyler, TX

Always come up with some excuse why they can't cover a repair and they always go the cheapest route, if they give you a cash payout, it's never enough to even purchase the cheapest replacement, I'm still stuck with paying out of my pocket to even get the cheapest replacement. The customer service people are so rude and never want to cooperate with anything. If it's not to their advantage then they won't do it, they will just argue with you.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Tim Kelly Houston, TX

I needed an A/C compressor replacement and they were very helpful in working with me. They were also very good at replying to my personal inquiries.

2 years ago

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Verified Customer

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Ronald L. Hollingsworth Jacksonville, FL

They were very good as I had to call them regarding my bathroom toilet and they came out and fixed it the same day I called.

2 years ago

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David Devine Fort Gratiot, MI

Water heater failed (16) yr old called CHW for claim waited 6 days for their tech no response . Used my own plumber they refused the claim because my plumber couldn't get replacement parts for that old of a unit and put in a new unit. They wanted my plumber to submit a detailed break down of why he replaced it. My plumber is too busy to call a detailed report on a unit that should have failed 6yrs sooner.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Karen Nixon Huntsville, AL

The only readon for 3 stars is the amount of time it took yo get the EGift card we had to vome out of our pocket for the full cost for the replacement because who can go without a washing machine for a month.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Donna Lee Osgood, IN

The reason that I rated it a one is because I was under the understanding because I bought the premium membership that I would have replacement value for my dishwasher refrigerator whatever failed. And that's not what happened I cannot replace my dishwasher for less than $500 then they're not helping with installation or any of that. So to me if I just kept my $580 that I paid for the warranty I could have bought me a new dishwasher. Now the check is supposed to be in the mail for $246 which will not cover the cost of the dishwasher and the installation

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Greg Savage Lewisville, NC

Great service response was quick, accurate and technician was very helpful and courteous, knew problem immediately and repaired instantly. Thank you!

2 years ago

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Michele Bridged Supply, NC

The technician who came to repair my HAVAC took picture and showed me how rusted out my unit was. He also said it was leaking Freon. He filled it up and said it would be a matter of time before it leaked out again. Choice said an entire different story I guess so when the Freon runs out I will need to repeat this process.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Nel

Outstanding customer communications and caring, quick to respond, service and resolve problems. Cost effective. Relieved me of the tremendous burden of finding contractors, etc,

2 years ago Edited January 10, 2024

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Donna Venus, TX

Customer support is very polite. They got someone out here in a timely manner when my freezer went out. Everything was perfect and prompt.

2 years ago

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Desmond Inver Grove Heights, MN

Highly recommended. It is a great company to work with. They are always responsive. I called them when my oven went out and they dealt with it.

2 years ago

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Michael Bristol, PA

Choice is very trustworthy. I would recommend them to anyone looking. I haven't been disappointed. They are courteous and respond fastly.

2 years ago

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Richard Wonder Lake, IL

The service is good. They came out the next day and fixed it. There is always good feedback. They are responsive to my calls.

2 years ago

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Verified Customer

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Ena And Philip Saint Cloud, FL

We had a leak in the master bedroom. All we had to do was call them and they came out the next day. They were prompt and precise. It is very good.

2 years ago

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Verified Customer

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Kay Crotts Richmond, TX

I have had to call them for service only once. Everything was quickly arranged and the service personnel were wonderful!

2 years ago

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Mandy Pagan Tallahassee, FL

I have been trying to reach a case manager on a service issue in which we had to have an audit done and they have not responded I have emailed several times as well as calling. The call was submitted by the contracted rep one way and you reported it differently then they informed us making the issue not repairable hence the audit. Now no follow up on your end.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Cedric Watson Dallas, TX

They are very polite they advised me what would be easiest on me and my family. They where correct to made all the sense in the world to me.

2 years ago

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David Galipeau Olive Branch, MS

I have been waiting for two months to have an upstairs toilet repaired and a leaking hot water tank replaced. Both have been approved and their contractor Greenleaf plumbing have made 5 appointments and never showed up. Got a call from Greenleaf tonight at 9pm, woke me up saying they would be here in the morning but I needed 500.00 plus dollars in cash?

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Anthony Williams Riverdale, GA

My heating vendor company that was assigned to me gave very poor customer service skills. No follow up calls, late arrivals, sometimes no show up, and difficult times getting ahold of someone about my service needs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Michael Stanley Charlotte, NC

Technician showed up on time and completed the task within the time frame specified. Very happy customer and would recommend!

2 years ago

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Verified Customer

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Jim Johnson New Braunfels, TX

Have had two large problems with Choice. One of them solved at a later date after a from of discussion, but had a hard time getting the case manager to call me.

2 years ago

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Karen Steik Las Vegas, NV

Kitchen sink was backed up and had plumber come out 3 times. Sink needed to have a camera used to see what the problem is and warranty company only authorized snaking. What good is the warranty policy if the problem can't be inspected. I will not be recommending this company to anyone.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 30th, 2021

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Verified Customer

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Kathryn Blanchard Georgetown, TX

I have had their services twice in the last few months. The response was fast. A service person arrived when scheduled and the work was done well.

2 years ago

Choice Home Warranty Reviews