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Martin Shapiro Sharon, MA

Difficult to reach live agent to file a claim. Excessive delays in getting service appointment. Excessive delay in receiving approval for repairs and parts after service agent arrives

2 years ago

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Verified Customer

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Christi Knight Charlotte, NC

My most recent claim on a malfunctioning microwave was determined to be repaired by you, the company, but "replace" by the repair company. We are still waiting (3 weeks out) for something, anything, to be done.

2 years ago

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Edward Huntingdon Valley, PA

The communication with Choice, Kaia Management was very irratic and confusing wasting a good bit of our time and not letting us know when schedules were changed and scheduling again after the visit.

2 years ago

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Annette Lewis Nashville, TN

My AC unit went on the blink and O call home warranty (Choice Warranty) to come out check my unit which the repair guy said i need anew unit the gave me a quote foe new one the order the unit that was in late may or june the is August I don't have the new unit yet.

2 years ago

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Scott Dean Knoxville, TN

Over 1 year and numerous tech visits to resolve an obvious HVAC issue. Instead of simply allowing techs to replace parts they diagnosed as requiring replacement, Choice only allowed them to complete patchwork resulting much out of pocket expense for additional service visits and uncovered items. A huge hassle and horrible experience

2 years ago

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Carolyn Lever Mount Pleasant, SC

Because they only gift you gift certificates from lowes only they never give you enough money to really replace an item most the tint 200-300 less than retail they do not return your claims to mangers have one for 3 weeks with no response

2 years ago

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Angie Englewood, FL

I have had three different claims filed and only one was taken care of that was a clogged sink. The other was my washer witch I was told I would have to wait two weeks before it could be replaced and the other that wasn't taken care of witch I was told when I signed up for the warranty program wasn't covered.

2 years ago

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Monica Santiago-Petway Spring, TX

They sent out a technician to repair my dryer and the technician said it could not be fixed so you guys offered me the pay back up three hundred dollars which I appreciate it but I got it fixed for a hundred and ten. I also used the warranty for my garage but you guys installed very cheap pad.

2 years ago

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Denise Ketchikan, AK

It took several weeks to process, but the outcome was great. The unit was replaced, and I was pleased with the service provided by the technician.

2 years ago Edited January 10, 2024

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Patricia Phoenix, AZ

Their prices are cheaper and affordable than other companies. The last visit to fix my shower head they were also going to come back to fix one of the parts of the sink but then they haven't called me or reached back to me to when they're going to come and visit.

2 years ago

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Ben North Las Vegas, NV

So far, I've needed them twice regarding problem with AC units and both times units were repaired with only a deductible payment.

2 years ago

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Julie, Rosendo Morales Las Vegas, NV

I had no problems with filing a claim, they approved it with no issues, they are a better warranty than the one I used before.

2 years ago

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Leslie Hopkins Spring, TX

One electrician they hired didn't want to work and filed a false report that resulted in no coverage for a covered repair, so I had to pay $80 for a phony electrician then pay another electrician to fix the problem.

2 years ago

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Washington Bowie, MD

I have been a long-standing customer with Choice and the service has been horrible each time a service request was submitted. The technicians are NOT qualified and lack experience to correctly perform the service needed. Choice contracts with inexperienced companies for the cheapest rates. When an appliance need to be replaced Choice will not honor the home warranty contract.

2 years ago

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Thomas Kozubek Evening Shade, AR

Less than two months in our new home and the septic system backed up causing my wife and I to have to deficate in a bucket for three days. When we called Choice to submit a claim we were told the technician had to submit a claim with pictures, prices, etc. causing an even longer delay. When we were told we could pay for it ourselves and submit a claim for reimbursement they could not even find a repair tech to help us we had to do it on our own. We have not heard a word from the company since the reimbursement was submitted. Pure rip off!!!

2 years ago

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NANCY TEEL Tucson, AZ

WHEN MY A/C WAS NOT PUTTING OUT ANY COOL AIR, THEY HAD A SERVICE TECH AT THE HOUSE IN A COUPLE OF HOURS. AS I LIVE IN TUCSON AZ, A/ C IS A NECESITY!

2 years ago

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Mohammad Razzaque Cambridge, ME

It is the best company keeping themselves updated . Quality of work is out standing they fixed my Dishwasher is working very good and smoothly.

2 years ago

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GAGLIANO, DIANE Las Vegas, NV

They provide you with an appointment for an expert within a day or two. The technician comes and repairs the job. Can't ask for more than that.

2 years ago

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Carol Missouri City, TX

Every repair I've needed has been completed successfully and the technicians were knowledgeable. Never had a problem with Choice HW.

2 years ago

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Irene switzer Clarksville, TN

Have only had to use a couple of times in the last two years but have always gotten good service always finds a service

2 years ago

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User

Their some of the contractors are not very friendly. Some times, money is asked, before looking at the problem. First they should look at the repair, give estimate , thereafter ask for money

2 years ago

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Denise Leverett Pelham, AL

Up until recently I have had no problem with customer service with Choice. Friendly , helpful But I have been calling and sending emails with no reply. Phone call is ended as soon as it rings.

2 years ago

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Phillip roger Carencro, LA

I have not been reimbursed for the new a/c unit that was installed in my house. I waited 24 hrs for CHW to send one of their techs, and when that didn't happen, they told me to get my own and they would reimburse me. I followed their instructions to the letter, got my own tech, had him email them the info they requested, and installed the replacement unit. Afterward they said they hadn't received his email, but he'd sent it FOUR times, and I'd sent it 3 times. Now they're refusing to reimburse me for the $4600 and I feel very much scammed!!!

2 years ago

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Teri Born Grand Junction, CO

There always seems to be a clause that does not pay the full amount of the repair bill, if it does pay on the claim. Also, I put in a claim 2 months ago for my dishwasher, which did not want to drain. CHW informed me I could find my own repairman to access the issue(they were not finding any company to accept the job) but the repairman must adhere to CHW procedures with photos. CHW has not tried to contact me in the 2 months since I put in the claim. I had the dishwasher repaired at my expense as I could not find any company who wanted to work with CHW.

2 years ago

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Patrick Bowen Johnstown, OH

In my opinion Choice Home Warranty is a rip off. I've had them for 3 years and they only paid for 1 service call out of 3. After my $65.00 deductible I had to pay on all 3 calls. I was told, after I signed up, that they are a ponzi scheme and to stay away from those Home warranty programs. They say they are available 24/7. Maybe to answer the phone but to get someone out here when my wells pressure tank broke, which they would not cover, I waited about 10 days. STAY AWAY FROM CHOICE HOME WARRANTY.

2 years ago

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Christian Decatur, GA

They need better representatives to show that they actually care for their customers and not have us jump through hoops to get the claims approved. They recently cancelled one of our claims because we had to reschedule the service visit. We've had so many issues, the customer service is not great. It hasn't been great.

2 years ago

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Antoinette Hampton, GA

It is very difficult to get in touch with them, there is no follow up, there is no sense of urgency. Recently my upstairs AC broke and it took a few days. I had to keep calling back to get in touch with them to find out what was going on and then I had to find my own vendor.

2 years ago

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Anonymous Forest Lake, MN

The garage door opener wasn't working so I called choice home warranty and within two days or something the problem was fixed.

2 years ago

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Daren

The salesman lead people to believe a lot of things that aren't true. I've made a few claims and they get denied. Also the wait time could be a week before it's looked at and then another week if there's a possible chance it can be fixed. If it can't be fixed they offer 10% of what the units worth. I had a two year old washing machine go bad. While still selling for $1100 in the store I was offered $250. Salespeople will tell you that you will receive the same type of style. Far from the truth.

2 years ago

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Sammy Alexander

CHW has a unilateral option to pay a "normal cost" instead of any replacement if they want to save money. Their normal costs are much below the actual least cost to do the replacement. For example: they paid me $254 to replace a dishwasher when the least cost from Lowes was $512.

2 years ago

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Jerry Garrett

Well I've been without air conditioning for more than five weeks with 100degrees temperatures and didn't read the contract so I didn't know l had to pay as much as I have for your services. Don't think my friends would be happy with me if I recommend your services.

2 years ago

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Tamara

I'd rate CHW a minus 10 if I could. They don't really cover anything . The conditions exclude everything! Their advertising is fraudulent. They refused to cover my water heater because it turns out the only thing they cover is the heating element not the tank. It took them 3 months to repair my toilet leak because they would only replace the piece that was broken and that took a special order.

2 years ago

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Maureen Maineville, OH

The agents were very nice but could not help me. I needed the warranty for my air conditioning unit that was 22 years old and they told me they could not cover the warranty because there was erosion with my unit. Of course there would be a erosion if it's a 22 year old unit. I totally believe this is a scam company. I will never use another warranty company again.

2 years ago

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Melodie Houston, TX

They are not covering anything. I just needed to use it for the AC at my house and I ended up having to come out of pocket seven thousand dollars to get it done because they were delayed. They agreed to pay a portion but I had a charge of thousand dollars because I needed to get it done within a few days. They were about two to three weeks backlog after they lied to me. I think they need to be a little more transparent about their coverage. They don't cover everything unless you have relatively new appliances.

2 years ago

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Brandy Louisville, KY

I like the price. I needed to use my warranty for may air conditioner and I could not get it fixed for over 12 days. I would email them and text them everyday and they would just send me back a pre-written generic email that they send to everyone. I would text my technician and he was like they haven't ordered the part. It took 12 days to get fixed. It was the worst experience ever, I am cancelling my policy.

2 years ago

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Robert East Stroudsburg, PA

I'm not real pleased with Choice Home Warranty. About 3 or 4 times I tried to use my warranty and they're about twenty seven miles from me and they had no people that could service the needs that I had for my refrigerator, my microwave, or my washing machine. And then it took almost a month and a half to get someone here with a microwave. I still have not had any return calls about my washing machine and that's been four weeks. And I sent constant emails and telephone calls. So the soonest I can get out of my contract with choice without a penalty I will be doing so.

2 years ago

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Edmundo Maldonado

They do not fix any thing in a timely manner.well they do not fix any thing . O

2 years ago Edited January 10, 2024

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Karen Lewis Houston, TX

Y’all don’t replace anything at anytime. I’m paying yall for somebody to come and tell me what I already know. What about replacements or making sure our items are working correctly. We pay these premiums faithfully and don’t cover this or that. I would never recommend this company! I wish y’all use a scale of 0-10 so I could choose 0👎🏿

2 years ago Edited March 11, 2024

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Gary Okeson Cartersville, GA

Had my first issue this year; my AC needed to be repaired, during a heat wave. The soonest anyone could fix is was 10 days!! When I asked for help, I was told this was the soonest and if I request a new date, the initial date would be lost; meaning by requesting an earlier date I could end up with a later date. I am definitely looking to change carriers at the end of my contract. Extremely poor customer service.

2 years ago

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robert kampwart Shirley, NY

still waiting for air conditioning service My daughter has asthma which I told them I've been calling every day. i talked to several supervisiors they say nothing they can do. They said their trying out of network which could be 90 miles away That is redicilous. they tell us to get someone & they have to take pictures to approve it. No one will wait 15 min to to this. Im very unhappy with this service. i will never get you again or recommending choice.

2 years ago

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Lisa Wages Senoia, GA

I was told when I call they would have someone here with in 2 to 4 hours. That has never happened. It takes days and days before anyone excepts the job. Then they don't show up or say I'm out of their area. Why except a job if I'm out of their area. The process to hire someone and get reimbursed is terrible. Why can't I just send in the receipt? The company doesn't want to stop take a picture and wait for you to approve it before they can fix it.

2 years ago

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Paul vella Evans, GA

Save your money they don't cover anything that they say. They can never find anyone to do any work. 5 claims from fans to roof leak to salt water pool m. Not one thing was covered and was not able to get someone to come out and fix it. I paid out of pocket and they never covered the repair. They sell services but never produce. I will be filing in court to sue them for breach of contract.

2 years ago

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Cal Lamprecht Sioux City, IA

I had a clogged drain pipe and Choice had a technician here quickly to fix the problem. It was extremely easy to file a claim online.

2 years ago

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Steve Klein Mesa, AZ

The one claim I've had they authorized the replacement part right away, without requiring the tech to evaluate the problem first.

2 years ago

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Yvonne Yvonne Port Arthur, TX

The service was excellent. The technician was kind, courteous, on time and efficient. Even though he had to make a second visit, he was great.

2 years ago

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Craig Goodie

I had a air-conditioning repair person that did an excellent job I told a friend that also has choice home warranty which I recommended them to buy about this air conditioning person when there was a problem unfortunately they requested that person and they got someone else because choice does not take requests

2 years ago Edited January 10, 2024

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Ava Bryant

Always reliable and consistent in taking of whatever I need done.

2 years ago Edited January 10, 2024

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James Key Canyon Lake, TX

Needed work done on washer. Repairman cave or, fixed it, and we only had to pay a $45 service call. It was fast and easy and inexpensive.

2 years ago

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Karvin Brooks

Choice responds quickly with the claim requests but that isn't the case with some companies that are contracted to assist you with the issue.

2 years ago Edited January 10, 2024

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Monica Jones Pearland, TX

I gave my rate because my claims are usually not complete. Currently, I have been waiting 3 weeks to have my refrigerator display repaired. The repair person has not provided any follow up instead I'm having to call him.

2 years ago

Choice Home Warranty Reviews