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ARW Home

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LAST UPDATED: October 23rd, 2023

ARW Home, formerly known as American Residential Warranty, is a national company that serves customers in all 50 states. The company's suite of products includes home warranty plans, electronic protection plans, and home security systems. ARW Home aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, AIG, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

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The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

ARW Home covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

ARW Home offers four plans that vary in coverage and cost:

  • Ultimate Electronics Protection — $24.99 per month
  • Kitchen Plus — $39.99 per month
  • Platinum Premier — $64.99 per month
  • 4-in-1 Bundle — $129.99 per month

24/7 Contact

Customer representatives for ARW Home are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

ARW Home allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call ARW Home and inform them that they would like to use their own contractor. The contractor will then need to contact ARW Home to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. 

Customer Service

In addition to the ability to file a claim 24/7 via phone, ARW Home shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW Home has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW Home providing a service contract for potential customers lets them know what to expect from a warranty.

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The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

ARW Home has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since ARW Home does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW Home doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

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The Bottom Line

ARW Home is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. ARW Home's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, ARW Home seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out ARW Home reviews below. 

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ARW Home Frequently Asked Questions

May I choose my own contractors with ARW Home?

Yes, you may choose your own contractors. All you need to do is let the claims representative know that you would like to use your own contractor and make sure that your contractor calls in for authorization prior to completing any repairs.

What makes ARW Home one of the best home warranty companies?

As an ARW Home customer, you experience excellent customer service, which is available 24 hours a day, 7 days a week. You can speak with a live customer service representative located in the United States. The company also provides immediate service for emergency issues, and it will respond to a request for service within 24–48 hours. Customers can select their own service providers or choose between the company's larger network of licensed, pre-screened, and pre-qualified technicians.  The company does not have long-term contracts, so you may hold a policy for as little or for as long as you would like. ARW Home has an A+ rating with the Better Business Bureau, the highest rating the agency gives.

Does a home warranty with ARW Home cover TVs?

Having a TV covered by a home warranty largely depends on the plan you select from the warranty company. ARW Home now covers TVs with the Ultimate Electronics Protection Plan. All of your computing and home entertainment devices can now be protected under one plan — TVs, laptops, tablets, desktop computers, game systems, home theater systems, and so much more.

How does a home warranty work with ARW Home?

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company, and it will arrange for a licensed, pre-screened, and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs, the homeowner will only have to pay a nominal service fee.

Why is there a 30-day wait period with ARW Home?

The company has a 30-day wait period to help protect it from pre-existing conditions. This waiting period helps to keep plan costs down since ARW Home does not perform an inspection to determine the condition of your appliances and systems.

What does a typical home warranty with ARW Home not cover?

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, sewer, water lines, and more. A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. The warranty also does not cover events that a homeowners or flood insurance policy would cover, such as tornadoes, hurricanes, fires, floods, or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

What is a home protection plan?

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, pre-qualified service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

What is a trade service fee?

When you request a repair, you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask a customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (i.e., an HVAC technician and an electrician).

Is there a contract with ARW Home?

There are no long-term contracts involved. As a customer of ARW Home, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like.

What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See the company's Terms & Conditions for details.

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4.1

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475 Reviews

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Featured Review

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Betty&Bill Baldwin

Since I have had American Residential Warranty I have had excellent service & warranty coverage. It gives me peace of mind knowing I don’t need to worry about untimely breakdowns All I have to do is call ARW for them to make arrangements for service/repair !!

3 years ago Edited September 14, 2021

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Reply from ARW Home

Hello Betty & Bill,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 16th, 2020

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Albert C. Wilkerson Chicago, IL

ARW, has helped me a number of times. Whenever I have a problem at home with a covered item, I can ALWAYS, count on ARW to take care of it. They contact A & E Factory Service (Sears). We setup an appointment, A & E comes out & takes care of the problem. Sometimes they have to order parts to get the job done. I have to say I'm proud to have ARW and their choice of Technicians (A & E Factory Service) for my "Piece of mind".........Thanks ARW.

3 years ago

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Reply from ARW Home

Hello Albert,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

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Verified Customer

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Review Source

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MLRB

I have three incidents happen in my home within a 30 day period. I called ARW to report my issue, and once I paid my co-payment, and a professional was sent out to my home (one of three co-payments I didn't pay, because it was relative to my last issue).

3 years ago

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Reply from ARW Home

Hello MLRB,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 26th, 2020

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Review Source

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Bobbie Davis Jackson, MS

very proffesional and very knowledgeable on productivity and excellent customer service. I would highly recommend American Residential Warranty my family, friends, and collegues.

3 years ago

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Reply from ARW Home

Hello Bobbie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2020

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C. Antonetty Haledon, NJ

Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

4 years ago

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Reply from ARW Home

Hello C,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 16th, 2019

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Tim Stiemann Houston, TX

American Residential Warranty is an outstanding Home Warranty Company. Through the years we have always received quick, efficient service and they have often gone the extra mile to help us. More than once we have been pleasantly surprised to find them willing to pay for the entire cost of certain covered items or give us a generous credit toward the parchase of a covered replacement ítem. They have also repaired many covered items in our home over the years and saved us tons of money in the process. Their warranty is worth every penny and I would highly recommend them to anyone looking for a good home warranty company. They are the best!

4 years ago

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Reply from ARW Home

Hello Tim,

Thank you for the kind review. We are pleased to hear that you are happy with the services we have been able to provide you. Please do not hesitate to reach out if any future need arises. We look forward to continue to provide you services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 5th, 2019

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Betty Jason Lake Charles, LA

I had a problem with my oven and plumbing. I called American Residential Warranty, told them my problems. They got started on my problems right away. In several hours the technicians were calling me to come out. They both came out the next day which I thought was fast. The technicians fixed each their problems which one was a plumbing problem and the other was a oven problem. I would recommend American Residential Warranty to everyone because Customer Service is friendly and helpful plus they are fast in getting your problems resolved and the price is right for the Service each month and the fee for coming out which you now pay over the phone with a credit card is absolutely perfect for my budget.

5 years ago

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Reply from ARW Home

Hi Betty,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 4th, 2019

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Bonnie Bell-Halliburton Hephzibah, GA

I am a new customer, thus, I can only rate the service on its professionalism and the representatives who provided me with the information I needed to make an informed decision. The representatives I spoke with were knowledgeable and answered all of my questions to my satisfaction. I have great faith that American Residential Warranty will make good on its promise to protect my home should anything happen. At first, I selected the most economical plan for my budget (I thought) but a really nice representative explained to me the benefits of having their top plan) I then decided that I would cut back on some of the things that took my discretionary cash and I would use that money to afford the best plan that American Residential Warranty offers. I'm glad I made that decision. Being a widow, having to take care of a home alone and living on a fixed income makes it extremely important for me to make sound decisions when it comes to financial matters. I have always been told by those that know... "There are two things you never finish paying for...that's a home and a car. These things will always need to be maintained. Thank you American Residential Warranty.

5 years ago

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Reply from ARW Home

Hi Bonnie,
Thank you for the kind review. We are pleased to hear that you had such a positive experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 27th, 2019

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Barbara Laster Lake Charles, LA

There is nothing I dislike about ARHW. The service I receive from them has been fair, considerate, and pleasant. They are an excellent company to work with. they are prompt with finding someone to help me with my problem and they also work with me if I can find someone in my area that can get to me sooner than they can. They will also reimburse me if I have to pay out-of-pocket. Thank You so much.

3 years ago

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Reply from ARW Home

Hello Barbara

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 21st, 2020

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Lashaunda Wilson-King ,

Past experiences with the company have proven to be good experiences. My most recent claim was my washing machine. The technician arrived at the appointment time on time and surveyed the situation. I was then informed of what the problem was and when the part would be available. The technician again arrived on time and fixed the problem. I was very happy with the experience.

4 years ago

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Reply from ARW Home

Hello Lashaunda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 7th, 2020

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Betty Moore Denver, CO

My dry was out and it took some time for me to get an worker to come out to my house and fix my dry it was supposed to be the week before Thanksgiving and they set me up an appointment for the work to come out to my house and it didnt not happen and i had to keep on call and see when they were able to get an worker out to my house.but once i was able to get the worker out to my house and he found out what the problem was he was able to fix it right away and fast and he told me what the problem was and showed me what he did to fix the problem and showed me what i can do if it happens again.

4 years ago

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Reply from ARW Home

Hello Betty,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 20th, 2019

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Chester cook Pageland, SC

I had a washer to break I called American Residential warranty and it was no time they had me scheduled to have my washer fixed. The company they got to fix it was exceptionally great customer service and very knowledgeable they had my washer up and running the same day they came to my house. Thank you American Residential warranty for exceptional customer care.

4 years ago

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Reply from ARW Home

Hello Chester,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 3rd, 2019

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Winnie Wilmore New Orleans, LA

I have had American Residential home insurance for some years and I must say that the service they provide is beyond reproach. the customer service representative are always to kind and professional. I've had other providers and they did not even come close to the quality of service that I have received for American. I have recommended the service to my friends and family. I'm a loyal customer for life. Keep up the great work.

4 years ago

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Reply from ARW Home

Hello Winnie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 25th, 2019

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Effie Goolsby Indian Head, MD

My experience has been very good since I have been a member of American Residential Warranty. I expect to have continuous good services. I have been a member for many years and cannot complain about the service. I have requested and received a plumber, electrician, washer and dryer repairman and refrigerator repairman. I have had my furnace and/or air conditioner checked and repaired.

4 years ago

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Reply from ARW Home

Hello Effie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 25th, 2019

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Myra Hyattsville, MD

I was very pleased with American Residential Warranty so far, I’ve only had one opportunity so far to use their services, my garbage disposal stopped working and I contacted them to see if they would send someone out to repair it, I spoke with a representative who informed me that they don’t repair garbage disposals, they just replace them, which they did expeditiously, I was very satisfied with the service they provided.

4 years ago

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Reply from ARW Home

Hello Myra,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 28th, 2019

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Latanya Mahoney Augusta, GA

No complaints the whole process from the beginning [ the phone call ARW to the completion of the work was excellent ] to the end .The technician was quiet do not take unnecessary time,he knew right away what was wrong had what he needed with him. He explain what was wrong showed me what he done.The guy is good for both who he work [ Best Company and American Residential Warranty.NO COMPLAINTS.

4 years ago

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Reply from ARW Home

Hello Latanya,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

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Dwight Smith Memphis, TN

My air conditioner went out on a Sunday afternoon. I place a call to American residential warranty they gave me a name of a company. the company called me Monday morning around 8 a.m. had a service technician arrive around 9:30 a m the service technician was polite and courteous diagnose the problem and made repairs to my AC unit within an hour my air conditioner was

4 years ago

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Reply from ARW Home

Hello Dwight,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

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Ruben Montiel IIIHot Mobile, AL

Outstanding Service!! I have owned my American Residential Warranty for many years, but this was the first claim I have submitted. I could not have been more satisfied!! Despite horror stories re: warranty policies, American Residential exceeded all of my expections. The tech that was sent to me to perform the repairs was also first class, both in timelyness & knowledge. I highly recommend this Company!

4 years ago

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Reply from ARW Home

Hello Ruben,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 9th, 2019

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Tabitha R Fairview Heights, IL

I had a service call for an issue with my refrigerator. The process of calling in the claim was easy and a repair technician was dispatched within 24hours. Unfortunately the part needed for the repair had to be ordered, that caused a delay in the process. The company kept in contact with me until the parts were in stock and the repair technician was out to fix the refrigerator. The customer service provided was the wonder and the repair is also excellent.

4 years ago

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Reply from ARW Home

Hello Tabitha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 28th, 2019

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Charles Danberry Little River, SC

We are very please with the service we received with our membership in American Residential Warranty! Our double oven was like new, however, the top oven wouldn’t work. The codes kept saying it was the locking mechanism, and technicians replaced parts. It looked like a perfectly good appliance was going to have to be taken out, until ARW called in Fred. He’s an old-school repairman who was able to find the issue and repair our oven in one quick visit! We really appreciate the work of ARW, we’re already planning Christmas Cookie Baking time.

4 years ago

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Reply from ARW Home

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 23rd, 2019

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Leslie Medlock Waynesboro, GA

American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

4 years ago

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Reply from ARW Home

Hello Leslie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Jul. 24th, 2019

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Karen Barr Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

4 years ago

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Reply from ARW Home

Hello Karen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 15th, 2019

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Praveen Madhavaiya Dracut, MA

We have had to use the American Residential Warranty services twice thus far. Both times they have been phenomenal to use. No issues and they fulfilled their part promptly and to our complete satisfaction. The most recent one being that our microwave failed and the parts were too expensive since the unit was about 15 years old. So we got a brand new microwave and ARW paid for it.

4 years ago

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Reply from ARW Home

Hello Praveen,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services we have provided. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 26th, 2019

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Frank Stony Point, NY

Just had my side by side fridge repaired, and couldn’t be more pleased with the prompt, courteous, and professional technician who performed the repair. Not only was the problem diagnosed quickly and correctly, but the repair went smoothly and successfully. I have been with American Residential Warranty for years and have had many repairs performed. I haven’t been disappointed yet!

4 years ago

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Reply from ARW Home

Hi Frank!
Thank you for the kind review. We are pleased to hear that your fridge was repaired and that you had such a great experience with our company. We appreciate your loyalty and we will do everything in our end to keep that trust. If there's anything that we could do, please let us know.

Kind regards,
American Residential Warranty

Apr. 23rd, 2019

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marie morgan Rogersville, TN

I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

5 years ago

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Reply from ARW Home

Hi Marie,
Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 29th, 2019

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Adan vallejo Linden, AL

I saw the comercial at Tv. In I don’t believe any marketing on the Tv. So I’m tell my wife about and she told me that is fake comercial, one day I decided to look online So after few questions they call me and I was disbeliever on what the told me, but I buy my insurance (obviously my wife told me I was crazy). We have ours dirt problem with the microwave and when I call everything was fast and the company come to look and told me what happen and they comeback 2 weeks later to fix, my wife was surprised for the service and how fast was now she love it and told me to update the insurance

5 years ago

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Reply from ARW Home

Hi Adan,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 1st, 2019

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A. Pinkney Harvey, LA

I have used American Residential Warranty for nearly 5 years. I have always been very satisfied with the level of service I have received. The service providers have always proven to be knowledgeable and very professional. Each time I call into the service center I have been met with a prompt and courteous representative who listens to my concerns and immediately schedules a repair appointment. I am truly a satisfied customer.

5 years ago

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Reply from ARW Home

Hi A. Pinkney,
Thank you for the kind review. We are pleased to hear about the positive experience you had on your recent repair. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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Christopher Atlanta, GA

I've been with them for a while and have made a a few claims over the past few years. It used to be a bit more difficult but I feel they've turned things around quite a bit and are making an effort to put me first, and I just don't get that from the other guys. Any issues I've been having lately are well received by whomever I reach and I feel like I'm talking to someone competent and that's not something you see nowadays. So I'll stick with them assuming they keep up the good work.

5 years ago

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Reply from ARW Home

Hi Christopher,

We are happy to hear about your recent experience with ARW. We are always working to make changes that positively impact our customer's experience. We value your feedback and appreciate your business. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 4th, 2019

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Review Source

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Mike Trainor Chico, CA

ARW called me and said that they had difficulty with my monthly credit card payment. I called them back and updated my credit card expiration date and three digit code on my B. of A. Visa credit card. That solved the problem. The ARW customer service agent, Diana, was very professional and customer-friendly. She was able to answer my questions, reconfirmed my account number, and e-mailed me the information on the coverage of my policy. I have been with ARW for 11 months now and have not yet had to file a claim but the phone conversation with Diana left me with the peace of mind that when I do need a home repair I am in good hands with ARW.

1 year ago

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Reply from ARW Home

Hello Mike!

We appreciate the kind words and are glad we could provide you with a positive experience!

Sincerely,
ARW Home Team

Mar. 24th, 2023

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Verified Customer

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star star star star star

Emma Howard

Great service on time great technicians clean up behind themselves figured out the problem went to get the parts came back and fixed the problem

3 years ago

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Reply from ARW Home

Hello Emma,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 19th, 2020

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Verified Customer

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star star star star star

Brenda mccool Tahlequah, OK

All I had to dp was call in my claim the appointment was made for repair and there was no confusion,the repair was made in a timely space

3 years ago

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Reply from ARW Home

Hello Brenda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 24th, 2020

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Verified Customer

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star star star star star

Arletha Taylor

Service was swift. I received next day assistance for an electrical outage the required the technician to rewire my home.

3 years ago

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Reply from ARW Home

Hello Arletha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Terri Dempsey Saint Albans, WV

We have had 3 claims and only one did we have a slight problem but they came through and we are very happy with the resolution. The representatives are all very nice and do their best to help you.

11 months ago

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Reply from ARW Home

Hello Terri,

Thank you so much for sharing your review. We are very happy to hear that you had an excellent customer service. We're glad to have you as a customer! If you have any questions or concerns, please contact us back at 888-808-8886 or email us at [email protected].

Sincerely,
ARW Home Services

Apr. 7th, 2023

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star star star star star

Ron Moore Charlotte, NC

I customer rep that I spoke with was very attentive and listened to my concerns. She then proceeded to understand what my point of view was and offered value to retain me as a valued customer.

8 months ago

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Reply from ARW Home

Hello Ron,

We appreciate your kind words! You are a valued customer indeed! If you have any questions or concerns, please contact us at 888-508-8886 or email us at [email protected].

Sincerely,
ARW Home Services

Jul. 7th, 2023

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Karen Still

I loved the customer service today. Jack G. was so polite, kind and patient.He explained to me different services that was the for me.He was truly amazing!! He deserve more than 5 stars. Ps. I DID NOT TALK TO ANY OF THE SALE REPRESENT YOU LISTED BELOW. Jack G. was the customer service that helped me..

1 year ago

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Reply from ARW Home

Hello Karen,

Thank you for taking the time to leave your review. We're glad you had such an amazing experience!

Sincerely,

ARW Home Services

Feb. 23rd, 2023

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Crystal Butler Charlotte, NC

I have been a valued customer for over 4 years. It is well worth the small monthly premium in the event I need repairs in my home. My Ice Maker was broken and they were able to sent a services provider within days and is working perfectly.

3 years ago

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Reply from ARW Home

Hello Crystal,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 4th, 2020

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Edgar Lopez Richland, WA

My A.c and heater broke down and a Sunday and i call american residential warranty and they send a professional as soon as the next day and i only paid the $55.00 dollar deductible for a service that easily could cost me more the. $200 im so happy

4 years ago

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Reply from ARW Home

Hello Edgar,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 10th, 2020

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JUNE CAIN Mt. Dora, FL

Contacting American Residential Warranty was really easy. The rep on the phone was very friendly and made it very easy to place my request. The Tech that came to the house was very friendly and knew is job, he cleaned up the work area when the job was completed, and made sure all was well before he left. I do LOVE good customer service.

4 years ago

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Reply from ARW Home

Hello June,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020

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cherylkeene Greensboro, NC

My washer was repaired the day after I called for service. The repairman had to go get a part; He did that and came back the same day. Very satisfied with the service from American Residential Warranty. Highly recommend if you need a warranty you can trust.

4 years ago

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Reply from ARW Home

Hello Cheryl,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 31st, 2020

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C Dart Tucson, AZ

My experience involved repair for my GE Profile Refrigerator/freezer. I could not be more pleased with the result from the tech who arrived ontime, fixed what turned out to be a minor problem and had my refrigerator humming again in no time! Thank you.

4 years ago

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Reply from ARW Home

Hello C Dart,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 10th, 2019

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Gayle Thames Beaverton, OR

Our gas cooktop was about ten years old and one of the burners no longer functioned. The technician was unable to obtain the necessary parts. Because we were unable to locate a new cooktop for the replacement amount American Residential Warranty offered to give us a check which we accepted. We felt this was a good alternative.

4 years ago

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Reply from ARW Home

Hello Gayle,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 3rd, 2019

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chris New Orleans, LA

American residential warranty is very good to have just one call is all it take thank you American residential warranty for everything I will tell all my friend American residential warranty very good job ok keep up the good work.

4 years ago

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Reply from ARW Home

Hello Chris,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 28th, 2019

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concepcion mills Ladson, SC

Tech was on time and nice. Knowledgeable and efficient. The repairs were done in a timely manner. I have peace of mind knowing that my appliances are covered for repairs if they should fail. I have recommended ARW to my family and friends!

4 years ago

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Reply from ARW Home

Hello Concepcion,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 22nd, 2019

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Lauren Spielberg Chesterfield, MO

Our garage door broke after an electrical storm. The following morning I called American residential and they immediately scheduled a new part to be installed the following week. The company was fast, efficient, and effective. I was very pleased with every aspect of the process

4 years ago

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Reply from ARW Home

Hello Lauren,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

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Tim Adams Douglasville, GA

Everyone has been real nice and have helped us with by getting a tech out to fix a couple of things in a timely manner. Reasonable prices and the reps have been very informative over the phone. Would recommend Happy with everything.

4 years ago

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Reply from ARW Home

Hello Tim,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 10th, 2019

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DSmith Memphis, TN

I had issues with my stove I called American Residential and was given the name of the company that would be coming out to fix my stove The company came out and was able to fix my stove. with no issues. I just had to pay the deductible. Thanks American Residential

4 years ago

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Reply from ARW Home

Hello DSmith,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 26th, 2019

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Diane Stodola Goose Creek, SC

American Residential Warranty sent out a company to replace our ceiling fan in our Sunroom. They did a wonderful job in installing it and was a joy to deal with. We are very pleased in how we had to pick out the new ceiling fan and let them know and then they set the installation up for it to be installed.

4 years ago

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Reply from ARW Home

Hello Diane,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

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Kisha New Orleans, LA

My house is less than five years old and I recently had a plumbing issue in the Kitchen sink. Well, needless to say I was upset. I called American Residential who immediately had a plumber come out and fix the issue. I'm grateful for American Residential!

4 years ago

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Reply from ARW Home

Hello Kisha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 18th, 2019

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Shirley Garrett Indianapolis, IN

ARW is a good company to have when you need home repairs. They are efficient,repairmen is polite,they respect you and your home, they arrive on a time. My experience with the technician and the company is excellent. It’s also affordable. I would recommend them to everyone.

4 years ago

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Reply from ARW Home

Hello Shirley,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 11th, 2019

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Patricia Nelson Spanish Fort, AL

American Residential Warranty was great when my air conditioner went out 6 weeks ago. I called and gave them the information and they had a service man here that afternoon. It was fixed and I didn't have to do anything. I am so happy to be an American Residential Warranty customer.

4 years ago

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Reply from ARW Home

Hello Patricia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 28th, 2019