American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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1-(844) 745-4561

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User Reviews

Star Rating

4.5
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371 Reviews

Review Breakdown

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delores

February 14th, 2019 Chicago, IL DETAILS arrow_drop_down
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My 1st experience was very disappointing. I needed someone to look at a furnace, but couldn't get anyone right away. It was during a cold period, and the tenants were a bit cold for longer than I thought was necessary. My 2nd experience was much better, a stove repair that went very well

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Reply from American Residential Warranty

Feb 18, 2019

Delores, We're sorry to hear about your first experience. We do our best finding the technicians ASAP to take care of our customer's claims. We're glad to know that your second experience was positive. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Michael Street

February 14th, 2019 Atlanta, GA DETAILS arrow_drop_down
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The service I received was great I had a problem with my air conitioner which fixed the same day I would refer this company to any one.

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Reply from American Residential Warranty

Feb 18, 2019

Hi Michael, Thank you for the kind review. We are pleased to hear that your AC was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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NANCY HASSIEPEN

February 14th, 2019 Middletown, DE DETAILS arrow_drop_down
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Very good customer service representatives and my appliance was fixed quickly.

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Reply from American Residential Warranty

Feb 18, 2019

Nancy, Thank you for the kind review. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Lawrence Woodard

February 11th, 2019 Conyers, GA DETAILS arrow_drop_down
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I am very pleased with their service. The two jobs were done in a timely and professional manner.

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Reply from American Residential Warranty

Feb 13, 2019

Lawrence, Thank you for your kind review. If we can be of further assistance, please do not hesitate to give us a call. Best Regards, American Residential Warranty

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Gregory Henderson

February 11th, 2019 Lancaster, NY DETAILS arrow_drop_down
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I appreciate the service , it has saved my family out of pocket expenses on multiple occasions. I have used it to repair my stove, microwave ,dryer, washing machine, and thermostat , there is usually not a long wait . And the technicians, are very skilled and professional.

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Reply from American Residential Warranty

Feb 13, 2019

Greg, We are pleased to learn that we have saved you and your family money on several occasions and that we were able to repairs many items in your home. Next time you need us we will be ready, Best regards, American Residential Warranty

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REGINNA M HALL

February 8th, 2019 Columbia, SC DETAILS arrow_drop_down
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I started out thinking what a great deal when purchasing this home warranty but I will most likely go back to American Home Shield as soon as my issue is resolved. If it ever gets resolved. I called in a work order for my dryer not working. The company contracted came 3 WEEKS AGO and told me it was the door switch or door latch that was the issue. So I was told it would be in 3 or 4 days... week 1 NO response. I called in o week 2 and Cunningham Appliances said it should be in my Monday ( 3 days after my call.) Then NOTHING. I call back end of week two a d I am told by Cunningham Appliances he spoke with then and it was mailed and I should have it Saturday or Monday. Again nothing. I called American Residential who does call Cunningham Appliances and they tell ARW it's on back order AFTER he just told me the part was in the mail. Really. ARW tells me what Cunningham Appliances told them and I know it's a lie because Cunningham Appliances told me the part was in the mail and had been shipped. I have checked with 3 companies that make this part for my model number dryer and it's in STOCK. This service sucks and I will be calling in a complaint with the BBB and ARW today. After I get my dryer repaired or my $55 back I will cancel and return to American Home Shield.

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Reply from American Residential Warranty

Feb 08, 2019

Reginna, We are very sorry to hear that you are having this experience and would like to do everything we can to get the issues resolved with the dryer claim. Hopefully we can turn this review into a 5 stars. We have escalated this to our claims team and a supervisor will be reaching out to you. Warm Regards, American Residential Warranty

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EUNICE

February 6th, 2019 Hyattsville, MD DETAILS arrow_drop_down
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I'm happy customer, with them every time I had a problem, they had the right people to come and fix it.

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Reply from American Residential Warranty

Feb 13, 2019

Hi Eunice, Thank you for the nice review. As always, if we can do anything else for you, please let us know and we look forward to continuing to serve all of your home warranty needs. Sincerely, American Residential Warranty

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Anastasiia

February 6th, 2019 Hollywood, FL DETAILS arrow_drop_down
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Updating my previous negative review: Even though it took me quite some time and nerve to get through to someone capable of solving the problem, the ARW has eventually purchased a new dryer and apologized for the conduct of their contractor. We are now satisfied with the service provided.

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Reply from American Residential Warranty

Feb 05, 2019

Hi Anastasiia, We again apologize for the experience you had on your recent dryer claim. Our records indicate we were able to resolve the issue and come to a amicable resolution. We value you business and look forward to the continued opportunity to protect your home. Sincerely, American Residential Warranty

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Barry

February 6th, 2019 DETAILS arrow_drop_down
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We would have given five stars, however, when we needed a dishwasher repair, it took almost two weeks to get a technician to the house. ARW advertised and promised service repair within 48 hours. Albeit it was a holiday week, we had a house full of visitors from out of state and yes...we had to wash dishes by hand.

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Reply from American Residential Warranty

Feb 13, 2019

Barry, Thank you for the review and we are sorry to hear about the delay in service. We will alert our contractor relations department if the issue to ensure faster service next time. If there is anything else we can do, please let us know. Sincerely, American Residential Warranty

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Re'Shan Coats

February 6th, 2019 Zachary, LA DETAILS arrow_drop_down
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American Residential Warranty provided me with exceptional results. The representative was very prompt, courteous, and professional. All of my questions and concerns were addressed. Surpassed all of my expectations. The service was great and an overall great experience. I highly recommend this company.

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Reply from American Residential Warranty

Feb 13, 2019

Re'Shan, Thank you for taking the time to share about your recent experience with ARW. If there is anything else we can help you with please let us know and we look forward to continuing to serve all of your home warranty needs. Best regards, American Residential Warranty

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Treciana

February 4th, 2019 Waldorf, MD DETAILS arrow_drop_down
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My experience with American Residential Warranty has been pleasant. They recently repaired my washing machine. No issues to report.

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Reply from American Residential Warranty

Feb 05, 2019

Hi Treciana, Thank you for sharing your recent experience with us. Please contact us anytime. Sincerely, American Residential Warranty

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Jackie

February 1st, 2019 Warren, OH DETAILS arrow_drop_down
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Great makes sure the work is done and the people are very friendly!!

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Reply from American Residential Warranty

Feb 05, 2019

Hi Jackie, Thank you for the value feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

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JB

January 24th, 2019 Boca Raton, FL DETAILS arrow_drop_down
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Fixed 3 appliances in the first 2 months of coverage. Saved me over 2 thousand dollars. Thanks to how they handled the claim from beginning to the end!

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Reply from American Residential Warranty

Feb 05, 2019

Hi JB, Thank you for sharing value feedback about your experience with ARW. We are glad to hear the policy is saving you money and providing you and your family peace of mind. Please contact us anytime. Sincerely, American Residential Warranty

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Ashfaq Rehman

January 15th, 2019 Burlington, NJ

I called for Plumbing Repair work for my Bathroom and representative asked me the copayment of $55.00 which I had paid on phone. when they send the Plumber he assessed the issue and called American Residential Warranty company for Work Approval then I received the call from ARW that they do not cover this kind of plumbing work so I asked my co-payment refund and they denied to refund my copayment refund. why I pay the copayment for the service which I did not received. it is a worse company and their Customer service is so bad. now I am trying to reach their supervisor to talk about my refund but they transfer me from one place to another. Oh God help me to get my refund Back!!!!!

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Reply from American Residential Warranty

Feb 05, 2019

Hello Ashfaq Rehman, We apologize about the issue you experienced when filing a claim. Please review the private message we have sent, so that we can review the claim and potentially come to an amicable resolutions. Sincerely, American Residential Warranty

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LTC Ron Hartley

January 10th, 2019 Greenbrier, TN DETAILS arrow_drop_down
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Purchased home warranty in July 2018, First call for broken microwave a week before Christmas, no repairman ever called by American Residencial Warranty, in fact on 3 January 2019 advised they would not have it repaired, when received a call that no repair company serviced our area. When another call from ARW,had requested Sears to repair. At the end another rep for ARW called stating they were sending a check for $300. to replace the building microwave This is the worst company I have ever had the unfortunate opportunity to deal with. By the way still a non working microwave what farce and deceitful advertising,

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Reply from American Residential Warranty

Feb 05, 2019

Hi Mr. Hartley, We apologize for issues you recently experienced. Our records indicate that you spoke to a member of our customer care team and the issue with the microwave was resolved amicably. We appreciate your business and value the opportunity to be your home warranty company. Sincerely, American Residential Warranty

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C. KEMP

December 18th, 2018 Boca Raton, FL DETAILS arrow_drop_down
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We are familiar with Home Warranty Co’s and the good ones are worth having - That said, American Res Warranty in FL, were the Absolute Worst! Countless attempts to get a Rep to File a Claim. The 1 Rep we got didn’t listen to our issue, cutting us off by stating, “We don’t cover that issue”. It was ridiculous- We asked for a Supervisor. Waiting 1 year for that Returned Call! Of course we tried to call 37 times, 14 emails to every Dept to NO AVAIL. We tried to get a REFUND & still NO RESPONSE; NO CLAIMS CAN BE FILED; NO Coverage on ANY Claims when FINALLY reaching A REP; followed by, NONSTOP Harassing SALES CALLS BEGIN when the POLICY EXPIRES exceeding 12 PER DAY, ALL WEEK LONG until we threatened with our legal counsel. It was THE MOST RIDICULOUS waste of MONEY & TIME as they are ABSOLUTELY SCAMMERS. NO REFUND on Fraudulent Coverage we paid over $780 for and received NO SERVICE on valid covered items, NO RESPONSE FOR a SUPERVISOR to Review or Simply CALL US BACK. Also, PHONES SHUT DOWN midday when you attempt to call in a claim. The only time you’ll get through is on a SALES CALL.

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Reply from American Residential Warranty

Feb 05, 2019

Hi C. Kemp, We apologize for the issues you encountered when filing a claim. We would value the opportunity to look further into your experience. We have sent you a private message so that can learn more. We look forward to speaking with you further. Sincerely, American Residential Warranty

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Destiny

December 18th, 2018 Atlanta, GA DETAILS arrow_drop_down
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This company does not deliver what's promised or sold. There are so many hidden things of what they will not cover...kind of typical for most warranty companies but I found Anerican Residential warranty of having a lot more. Also, they put money in buckets so only so much is allotted per area...refrigerator, plumbing etc. But it's not enough. Ie. I had minor plumbing issues where the cartilage needed to be replaced in 2 sinks & a shower. In the money allotted per year I only had enough to cover simple fixes for the shower & one sink. I'd have to pay out of pocket the other sink. That's ridiculous given the monthly amt paid ever month & the 55.00 deductible. Also my hot water heater burst. I could NOT get them to help me find a service tech to come out over the weekend. They said I'd need to wait until the next week JUST for them to provide me a tech name...this would mean it would take the plumber most likely another few days to get to my home. I would be without water bc I'd turn the water off since it was a gas hot water heater & then drained the tank to stop the residual damages. They were no help BUT told me I could find my own plumber & they would reimburse me. I pd 900+ for the new tank & labor. American Residential warranty only refunded 320 & said the allotted bucket only give 300 for hot water heater. Lastly, it is extremely difficult to get them on the phone. I've waited a few times more than 50 minutes

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Reply from American Residential Warranty

Feb 05, 2019

Hi Destiny, We apologize for the issues you experienced on your recent service request. We have sent you a private response so that we can learn more about your experience and make sure your claim was adjudicated properly. Sincerely, American Residential Warranty

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Tom

November 8th, 2018 Boca Raton, FL DETAILS arrow_drop_down
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I bought a warranty from them about 6 months ago. They have always responded quickly to my claims. The price is very competitive and the coverage is the best I have seen.

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Reply from American Residential Warranty

Feb 05, 2019

Hi Tom, Thank you for taking time to share feedback about your most recent experience. Please feel free to contact us anytime. Sincerely, American Residential Warranty

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Earl Roth

November 7th, 2018 Fort Lauderdale, FL DETAILS arrow_drop_down
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Company saved my $500. Refrigerator went out and they fixed it before my food went bad. Thank you

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Reply from American Residential Warranty

Feb 05, 2019

Hi Earl, We are thrilled to hear about your recent repair experience. Please let us know if we can be of assistance in the future. Sincerely, American Residential Warranty

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Christopher

November 7th, 2018 Atlanta, GA DETAILS arrow_drop_down
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I've been with them for a while and have made a a few claims over the past few years. It used to be a bit more difficult but I feel they've turned things around quite a bit and are making an effort to put me first, and I just don't get that from the other guys. Any issues I've been having lately are well received by whomever I reach and I feel like I'm talking to someone competent and that's not something you see nowadays. So I'll stick with them assuming they keep up the good work.

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Reply from American Residential Warranty

Feb 04, 2019

Hi Christopher, We are happy to hear about your recent experience with ARW. We are always working to make changes that positively impact our customer's experience. We value your feedback and appreciate your business. Please let us know if we can be of assistance in the future. Sincerely, American Residential Warranty

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Kari A Williams

October 5th, 2017 Cape Girardeau, MO

This company practices misleading advertising promises. Many CS reps are outsourced and barely understandable. Management is no better. If you want to wait 3 days minimum for service, and another week for a part, this is the company for you. I only had to use them twice for relatively minor repairs, and this happened both times. I had to threaten them with a lawsuit in order to have my most recent premium returned to me.

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Reply from American Residential Warranty

Feb 04, 2019

Hi Kari, We apologize for the issues you experienced when placing a request for service with ARW on your Ice maker and Dishwasher. We do our best to provide the fastest service possible to our customers, however there may be limited times our vendors do not have same or next day availability in the event of non-emergency claims. In addition, each vendor may not have specific parts stocked depending on the type of failure and brand of the appliance. In these instances, parts must be ordered and shipped second day air to the vendor. Our records do indicate these claims were completed and and your last premium refunded to your account. We appreciate your business and value your feedback. Please let us know if we can be of assistance in the future. Sincerely, American Residential Warranty