1. American Residential Warranty

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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User Reviews

Star Rating

4.4
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387 Reviews

Review Breakdown

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4 star
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1 star
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Sentiment Criteria

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Phillipe

April 4th, 2019 Beltsville, MD DETAILS arrow_drop_down
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Our Hot Water Heater went bad after 14yrs. Called ARW to assess the Hot Water Heater and our options. ARW had someone out to look at the Hot Water Heater within 48hrs. Once it was confirmed the Hot Water Heater needed to be replaced then ARW sent us a check to replace the system.

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Reply from American Residential Warranty

Apr 05, 2019

Hi Phillipe, Thank you for the kind review. We are pleased to hear that your hot water heater issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Emile Daugherty

April 3rd, 2019 Louisville, KY DETAILS arrow_drop_down
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My service was excellent! And in a timely manner

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Reply from American Residential Warranty

Apr 04, 2019

Hi Emile , Thank you for the kind review. We are pleased to hear that your experience with our company has been excellent! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Yaya

April 3rd, 2019 Baltimore, MD DETAILS arrow_drop_down
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My home is my life the best thing I could’ve done was signed up for America’s residential warranty when I have a appliance break down I called them out and they get the job done with no problem every time I would definitely recommend this service to my friends

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Reply from American Residential Warranty

Apr 04, 2019

Hi Yaya, Thank you for the kind review and your recommendation. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Angel S Moss

April 3rd, 2019 Atlanta, GA DETAILS arrow_drop_down
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Easy and great customer services. Love this company.

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Reply from American Residential Warranty

Apr 04, 2019

Hi Angel, Thank you for the kind review. We are pleased to hear that you had a great experience with our customer service agents. Feel free to call us with any questions that you may have and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Mark Rose

April 3rd, 2019 Evansville, IN DETAILS arrow_drop_down
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We are completely satisfied with our refrigerator repair. The technician was very courteous, professional, and respectful. For just the service call fee, our expensive refrigerator was repaired and is working great again. So glad we found ARW!

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Reply from American Residential Warranty

Apr 04, 2019

Hi Mark, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such an awesome experience with our company!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

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Mary

April 2nd, 2019 Baton Rouge, LA DETAILS arrow_drop_down
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My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

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Reply from American Residential Warranty

Apr 04, 2019

Hi Mary, Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Joe Baust

April 2nd, 2019 Murray, KY

The best out there for your home. We have tried others and believe, as a result of a recent claim ARW wants to be your supplier of support for your home. Thank you for delivering...

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Reply from American Residential Warranty

Apr 02, 2019

Hi Joe, Thank you for the kind review. We are pleased that you're satisfied with our company. We work hard to provide the best service to our customers. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Courtni W

March 29th, 2019 Lawrenceville, GA DETAILS arrow_drop_down
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Everything I want in this company, I get. They always answer the phone promptly. They responded to my needed repairs quickly and accurately. I have never had to call them twice for the same issue.

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Reply from American Residential Warranty

Mar 29, 2019

Hello Courtni, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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marie morgan

March 28th, 2019 Rogersville, TN DETAILS arrow_drop_down
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I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

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Reply from American Residential Warranty

Mar 29, 2019

Hi Marie, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Mike jones

March 27th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

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Reply from American Residential Warranty

Mar 28, 2019

Hi Mike! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Laura

March 27th, 2019 Carrollton, TX

Because they make sure they do the everything works perfectly and you are satisfied.

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Reply from American Residential Warranty

Mar 28, 2019

Hi Laura, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Jackson

March 27th, 2019 Amityville, NY DETAILS arrow_drop_down
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The representative answer all questions asked and was very courteous. The scheduled appointment date was in 2 days. The only problem I had was I requested 8-12 and the servicemen had appointment for 12-5. However everything was corrected prior to his arrival.

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Reply from American Residential Warranty

Mar 29, 2019

Hello Jackson, Thank you for the kind review. We are pleased to hear that you had such a great experience with our Customer Care Department. If there's anything that we could do or if you have any concerns, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Gloria Vaughn

March 27th, 2019 Indianapolis, IN DETAILS arrow_drop_down
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They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

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Reply from American Residential Warranty

Apr 01, 2019

Hi Gloria, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Michelle Dewitt

March 26th, 2019 Dudley, NC DETAILS arrow_drop_down
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They sentsomebody write out same-day that was awesome

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Reply from American Residential Warranty

Mar 27, 2019

Hi Michelle, Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Monique R. Thompson

March 26th, 2019 Austin, TX DETAILS arrow_drop_down
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My experience so far has been good. My questions were answered in a timely manner and I really appreciate that. It would be outstanding if all service organizations practiced this. Keep up the good work. Thank you.

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Reply from American Residential Warranty

Mar 26, 2019

Hi Monique, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Happy

March 23rd, 2019 North Charleston, SC DETAILS arrow_drop_down
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My washing machine broke and I called American warranty. repair cost over $600. American warranty decide to do a buy-out for 465 and not a repair. I found washing machine close to that price, but I went for 699.00, machine oh, so I'm happy

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Reply from American Residential Warranty

Mar 26, 2019

Good morning! Thank you for the kind review. We are pleased to hear that you're enjoining your brand new washing machine and that you're satisfied with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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James Whalen

March 22nd, 2019 Owings Mills, MD DETAILS arrow_drop_down
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A plumber responded to repair the water heater. He arrived early, explained the problem, repaired the water heater very quickly. I was totally satisfied with the service I received.

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Reply from American Residential Warranty

Mar 22, 2019

Hi James, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Lyman Hinds II

March 21st, 2019 Lusby, MD

It was pleasant the contractor was on time and very knowledgeable about his job.

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Reply from American Residential Warranty

Mar 22, 2019

Hi Lyman, Thank you for the kind review. We are pleased to hear that your issue was resolved and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Nick

March 21st, 2019 Hiram, GA DETAILS arrow_drop_down
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Great customer service. Nice investment, well worth it.

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Reply from American Residential Warranty

Mar 22, 2019

Hi Nick, Thank you for the kind review. We are pleased to hear that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

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Elizabeth

March 21st, 2019 Tampa, FL DETAILS arrow_drop_down
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Our washing machine broke. The ARW repair people sent someone out to fix it who charged $350 for a “repair” and then said it was unrepairable. So, instead of getting a check for $500 as we should have to get a new washer, we only got $150. If the washer could not have been fixed, time, money and parts never should have been ordered.

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Reply from American Residential Warranty

Mar 22, 2019

Lisa, It was a pleasure speaking with you this morning. I we discussed, i will be researching this claim and hopefully providing an amicable resolution. Kind regards, American Residential Warranty

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Carl Foster

March 21st, 2019 Charleston, WV DETAILS arrow_drop_down
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ARW people was a joy to talk with in getting my problem work out and getting the right people for the job.

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Reply from American Residential Warranty

Mar 21, 2019

Hi Carl, Thank you for the kind review. We are pleased to hear that your issue was resolved. It's always a pleasure to talk to our customers and help them with their claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Milan Wilson

March 20th, 2019 Bolingbrook, IL DETAILS arrow_drop_down
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Service and response has generally good. On one occasion, I was erroneously told that a plumbing problem was not covered. The issue was resolved with an additional phone call. On another occasion, the repairman was much more interested in collecting his $55.00 than in fixing anything. He just looked at the appliance and said that it was to old and that he would not be able to find parts. He never tried to fix it. On still another occasion, the repairman clearly was over extended. He was a no-show for a number of days and was even too busy to call. It took about a week to get him to show-up and additional days for him to replace my toilet. He finally completed the job at a very late time in the day. I had to call him repeatedly to get him to come and do the work. The work was satisfactory in the end.

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Reply from American Residential Warranty

Mar 22, 2019

Hi Milan, Thank you for the kind review. We are pleased to hear that your issue was resolved and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Gloria

March 20th, 2019 Charlotte, NC DETAILS arrow_drop_down
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I have had about 3 appliances and a plumbing issue repaired within the pass 2 years since I have been a customer of American Resendential Warranty. My appliances and plumbing have been repaired and they still worked. Knowledgeable contractors, always on time and the items are fixed the first time.

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Reply from American Residential Warranty

Mar 21, 2019

Hi Gloria, Thank you for the kind review. We are pleased to hear that your appliances and systems were repaired. We're glad that you're satisfied with our company and our services! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your business for this past 2 years. Best Regards, American Residential Warranty

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Demetria Hanks

March 19th, 2019 DETAILS arrow_drop_down
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Horrible company horrible customer service they have no integrity and they do not stand by what they sold to me

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Reply from American Residential Warranty

Mar 04, 2019

Good Afternoon Demetria, Thank you for bringing this concern to our attention and we are sorry to learn that your are not fully satisfied. We just made an attempt to reach you by phone and left a voicemail. We have initiated a full review of the claim by our claims administrator. Once that is completed, hopefully tomorrow, we will be reaching out to you again. It is our goal to reach an amicable resolution. Again thank you for bringing this to our attention and we look forward to speaking with you. Kind regards, American Residential Warranty

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James Cook

March 19th, 2019 Palm Bay, FL DETAILS arrow_drop_down
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Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance.

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Reply from American Residential Warranty

Mar 20, 2019

Hi James, Thank you for the kind review. We are pleased to hear that you're taking advantage of our coverage plans. You are more than welcome to call our Customer Support reps with any questions that you may have. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Mia Tyler

March 19th, 2019 Durham, NC DETAILS arrow_drop_down
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I have only had to call in one claim.. Customer service was so nice and patient with all my question.

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Reply from American Residential Warranty

Mar 20, 2019

Hi Mia, Thank you for the kind review. We are pleased that you had a great experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Brenda Sowers

March 19th, 2019 Saint Paul, MN DETAILS arrow_drop_down
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Agents are very knowledgeable and saved me money on package

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Reply from American Residential Warranty

Mar 20, 2019

Hi Brenda, Thank you for the kind review. We are thrilled to know that you had an awesome experience with our Customer Support representatives. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Bryan Mansaray

March 18th, 2019 Ft. Washington, MD DETAILS arrow_drop_down
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This is the best company on the market. Fast,friendly and reliable . The rates are not to high and they cover a multitude of things in the home. Also the communication is also an A+++++.I would recommend this company to all my friends and family.

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Reply from American Residential Warranty

Mar 19, 2019

Hi Bryan, Thank you for the kind review. We are thrilled to know that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

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Eric Kelsick

March 17th, 2019 Jacksonville, FL DETAILS arrow_drop_down
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Issue with our AC Unit was a disappointment, but eventually resolved. Our unit capacitor and switch was failing but identical parts were not available. The result was the payment on the depreciated value of the unit. Unfortunately the follow-up was not long and required our persistence with both the service provider and warranty company.

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Reply from American Residential Warranty

Mar 18, 2019

Hi Erick, Thank you for the kind review. We are pleased to hear that your AC was repaired and the issue resolved. If there's anything that we could do, please let us know. Feel free to give us a call if you need further assistance. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Arlene

March 16th, 2019 Cape Coral, FL DETAILS arrow_drop_down
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Anytime I called, I received immediate care. was referred to contracted repair service.

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Reply from American Residential Warranty

Mar 18, 2019

Hi Arlene, Thank you for the kind review. We are pleased to hear that you had immediate response from our company regarding your claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Kenneth H Miller

March 15th, 2019 Liberty, MO DETAILS arrow_drop_down
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We had one experience with the claims department and it went very smoothly. When our clothes washing machine stopped working, I simply called and they handled the rest. Within a few days, a technician came to the house and was able to get our washing machine repaired. Good company!

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Reply from American Residential Warranty

Mar 15, 2019

Hi Kenneth, Thank you for the kind review. We are pleased to hear that your washer was repaired and that you had the best experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Betzaida Vazquez

March 14th, 2019 Spartanburg, SC DETAILS arrow_drop_down
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Great service, great customer service as well.

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Reply from American Residential Warranty

Mar 15, 2019

Hi Betzaida, Thank you for the kind review. We are pleased to hear that you're satisfied and happy with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

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Mary Lott

March 14th, 2019 Jacksonville, AR DETAILS arrow_drop_down
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very pleased with the service of customer service rep and the tech that arrived on time and professional.

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Reply from American Residential Warranty

Mar 14, 2019

Hi Mary, We are thrilled to hear the technician was prompt, courteous, and professional. Please contact us anytime. Thank you, American Residential Warranty

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Frank Benjamin

March 14th, 2019 Toms River, NJ DETAILS arrow_drop_down
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Repair technician new his craft. He worked out a solution to fix my dishwasher that required coming up with a solution to fix a manufacturing defect.

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Reply from American Residential Warranty

Mar 14, 2019

Hi Frank, We're happy to hear that your dishwasher was fixed to your satisfaction. Please do not hesitate to contact us should you need further assistance in the future. Sincerely, American Residential Warranty

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Mia Safaee

March 13th, 2019 Northridge, CA DETAILS arrow_drop_down
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Great company. They are there for you when you really need them. Very helpful filing claims and setting up contractors.

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Reply from American Residential Warranty

Mar 13, 2019

Hi Mia, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Kathie Zeringue

March 13th, 2019 Slidell, LA DETAILS arrow_drop_down
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Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly.

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Reply from American Residential Warranty

Mar 13, 2019

Hi Kathie, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Teresa Raymer

March 12th, 2019 Philpot, KY DETAILS arrow_drop_down
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Liked my service the service man even had the part I needed on the service truck for my oven fixed it the same day he came out no wording the part

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Reply from American Residential Warranty

Mar 18, 2019

Hi Teresa, Thank you for the kind review. We are pleased to hear that your oven was repaired and that we had the part ready at the moment of the visit!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Kind Regards, American Residential Warranty

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Lee B

March 12th, 2019 Pompano Beach, FL DETAILS arrow_drop_down
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rest assured that ARW, will take care of your problem one way or the there, I have experienced it, no better company to be apart of..

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Reply from American Residential Warranty

Mar 12, 2019

Hi Lee, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Bernice carp

March 11th, 2019 Mobile, AL

He was professional...well groomed...did his job.. didn't mind if I watched

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Reply from American Residential Warranty

Mar 12, 2019

Hi Bernice, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Gary Maxwell

March 11th, 2019 Yorba Linda, CA DETAILS arrow_drop_down
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I was happy that I chose ARW to insure my appliances and so forth. Repair service is punctual and timely. Customer service was polite, knowledgable, and compassionate. And I have saved money this past year with a service and a service replacement. I recommend them highly.

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Reply from American Residential Warranty

Mar 12, 2019

Hi Gary, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Doris Jeffers

March 11th, 2019 Columbus, OH

I found they’ve were true to their word and came at the time agreed upon. My appliance was fixed in a timely manner and am well satisfied with the service.

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Reply from American Residential Warranty

Mar 12, 2019

Hi Doris , Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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William Short

March 9th, 2019 Spencerville, OH DETAILS arrow_drop_down
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Fast curtious service provided by a polite and fully knowledgeable technician. I would very strongly recommend this insurance for all households. Billing and coverage was very reasonable.

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Reply from American Residential Warranty

Mar 12, 2019

Hi William, Thank you for the kind review. We are pleased to hear that your have such a great experience with our company and our technicians. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Christian Y. Ortiz

March 9th, 2019 El Paso, TX DETAILS arrow_drop_down
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I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

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Reply from American Residential Warranty

Jul 10, 2020

Hello Christian, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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DAVID RUSS

March 8th, 2019 Harrison, MI DETAILS arrow_drop_down
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YOU NEVER know what can go wrong in your home. As a senior with a handicap it has A been blessing and I used two times already. Promise given and promise kept with ARM

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Reply from American Residential Warranty

Mar 07, 2019

Hi David, Thank you for the kind review. We are pleased to hear that your issues were repaired and that our services had been a blessing for you. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Nyssa Stone

March 7th, 2019 Chicago, IL DETAILS arrow_drop_down
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The warranty is has come in handy when we need one or several of our home appliance repaired.

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Reply from American Residential Warranty

Mar 07, 2019

Hi Nyssa, Thank you for the kind review. We work hard to make sure that all of our claims are answered in a timely matter. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Hannah Nolte

March 5th, 2019 Gatesville, TX DETAILS arrow_drop_down
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We have been with American Home warranty for over a year now. The first time we made a claim for a plumbing issue they said it wasn’t covered. The second time we made a claim for our a/c, they didn’t have any repair techs in the area that contracted with them so they said we could find our own. We did and submitted the repair bid which they approved. We sent the paid bill to them for reimbursement and they told us that because the unit is over 10 years old that they are only obligated to pay 50% of the bill. They never said anything about this until after we had paid the repairman. Very disappointing. Had we known all these things, we would never have gone with this company.

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Reply from American Residential Warranty

Mar 06, 2019

Hannah, We are sorry to learn that your are not satisfied with your warranty coverage. Unfortunately, we are unable to locate a customer account with your name in Gatesville. If in fact you are an American Residential Warranty Customer and not with one of the many other warranty companies, we would very much like to review your claim and learn more about what happened. Please reach out to our corporate customer care team and ask them to initiate a review. We will also send you a private message so we can gather more information and hopefully provide an amicable resolution. Kind Regards, American Residential Warranty

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Aritha Merrick

March 4th, 2019 DETAILS arrow_drop_down
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I am so very glad I purchased the ARW warranty. My washer stopped working, I called ARW the sent a tech out and it had to be replaced. ARW worked very quickly to get me a replacement

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Reply from American Residential Warranty

Mar 04, 2019

Hi Aritha, Thank you for the kind review. We are pleased to hear that you're enjoying your brand new washer from our replacements department. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Betty Jason

March 1st, 2019 Lake Charles, LA DETAILS arrow_drop_down
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I had a problem with my oven and plumbing. I called American Residential Warranty, told them my problems. They got started on my problems right away. In several hours the technicians were calling me to come out. They both came out the next day which I thought was fast. The technicians fixed each their problems which one was a plumbing problem and the other was a oven problem. I would recommend American Residential Warranty to everyone because Customer Service is friendly and helpful plus they are fast in getting your problems resolved and the price is right for the Service each month and the fee for coming out which you now pay over the phone with a credit card is absolutely perfect for my budget.

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Reply from American Residential Warranty

Mar 04, 2019

Hi Betty, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Adan vallejo

February 28th, 2019 Linden, AL DETAILS arrow_drop_down
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I saw the comercial at Tv. In I don’t believe any marketing on the Tv. So I’m tell my wife about and she told me that is fake comercial, one day I decided to look online So after few questions they call me and I was disbeliever on what the told me, but I buy my insurance (obviously my wife told me I was crazy). We have ours dirt problem with the microwave and when I call everything was fast and the company come to look and told me what happen and they comeback 2 weeks later to fix, my wife was surprised for the service and how fast was now she love it and told me to update the insurance

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Reply from American Residential Warranty

Mar 01, 2019

Hi Adan, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

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Sherry Reed

February 28th, 2019 Estacada, OR DETAILS arrow_drop_down
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They were courteous, helpful, and prompt, with my repair problem. The repairman that came to our home was the same. Yes I would recommend American Residential Warranty for peace of mind. If your appliances goes out don't stand there and shout. call American Residential Warranty, and they will send a repairman out. Sherry Reed

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Reply from American Residential Warranty

Feb 28, 2019

Hello Sherry, Thank you for the kind review. We are pleased to hear that your issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty