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American Residential Warranty

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6.0

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Andrea Griggs

Completely deceitful. Charges multiple times per system and not for the problem. They itemize and charge for each thing. Buyer beware

2 years ago

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Reply from American Residential Warranty

Hello Andrea, Thank you for providing your feedback. We apologize for any inconvenience you may have experienced, please send us a private message with more details regarding your experience and we would love to initiate a review to see if we can assist. Sincerely, American Residential Warranty

Nov. 24th, 2020

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Dennette Ray

great promt service with very high rated service

2 years ago

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Reply from American Residential Warranty

Hello Dennette, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 16th, 2020

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Ron Phoenix, AZ

Good customer service, they quickly respond to customers

2 years ago

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Reply from American Residential Warranty

Hello Ron, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 17th, 2020

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franxes Mobile, AL

good service friendly treatment knowledgeable

2 years ago

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Reply from American Residential Warranty

Hello Franxes, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Margaret Louisville, KY

I go very good service from this company.

2 years ago

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Reply from American Residential Warranty

Hello Margaret, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Amelia Spooner

Professional and knowledgeble repair service men

2 years ago

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Reply from American Residential Warranty

Hello Amelia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 19th, 2020

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Denise

One call is call it take and they start be the warranty

2 years ago

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Reply from American Residential Warranty

Hello Denise, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 19th, 2020

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David...Ewa Beach Hawaii

Very easy to deal with. Most repairs covered

2 years ago

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Reply from American Residential Warranty

Hello David, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 19th, 2020

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Michael Larck

They have a really great response when contacted

2 years ago

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Reply from American Residential Warranty

Hello Michael, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 13th, 2020

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Rodger Cox Dudley, NC

they are very quick to respond to claims requests. the agents are courteous and helpful.

7 months ago

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Janet Santa Fairfield, CA

The sales people are friendly Beware....they only take responsibility for a bad repair from a company they send out if they pay for the entire repair. I am now out $1900.00 because they only paid part of it. I am the one now having to fight with company they sent out to get the correct part for my heater.

1 year ago

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Reply from American Residential Warranty

Hi Janet, We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number to [email protected], so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Nov. 11th, 2021

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Alexandria Craig Philadelphia, PA

I waited 1 hour and 20 minutes for someone to finally answer my call and after explaining that my AC, which was serviced a week ago, has now frozen pipes and the service company hadn't received another service request to come back out on a 90-degree day, they put me on hold again to look into it.

1 year ago

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Reply from American Residential Warranty

Hi Ms. Craig, We appreciate you taking the time to send us your feedback. We are disappointed to hear about the long wait times and the way in which your claim has been handled. If possible, please forward an email to [email protected] with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around. Sincerely, American Residential Warranty

Jun. 22nd, 2021

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Milt Shefter Arlington, WA

Heating went out and now nearly two weeks later, no action. Impossible to get through to either customer service or claims on weekends. Limited telephone times on weekends results in cut of after waiting up to 2 1/2 hours. Really bad customer service and no actions by claims. AVOID THIS COMPANY- M. Shefter

2 years ago

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Reply from American Residential Warranty

Hello Milt, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Jul. 23rd, 2020

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charles wood Ladson, SC

The contractor they sent out was fast courteous and proficient. Service was delivered the same day requested.

2 years ago

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Reply from American Residential Warranty

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 20th, 2020

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Andrew Hendricks Orlando, FL

My experience has been satisfactory. My only concern is collecting deductible for customer before service man gets to your property.

2 years ago

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Reply from American Residential Warranty

Hello Andrew, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 20th, 2020

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Shari Skiles Farmland, IN

They do a good job of covering most things. Getting a repair man in our rural area is tough but they always find a qualified repair service

2 years ago

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Reply from American Residential Warranty

Hello Sahri, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 8th, 2020

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Catharine Crestview, FL

Very reliable, worked with customer. Sent money for payoff in a timely manner. I am happy with the service I receive.

2 years ago

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Reply from American Residential Warranty

Hello Catharine, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 3rd, 2020

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DONALD R SUTTON Kinston, NC

Called in claim. Technician arrived within 24 hours. Problem solved. Couldn't ask for anything better.

2 years ago

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Reply from American Residential Warranty

Hello Donald, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 26th, 2019

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Claude Beloch Memphis, TN

American Residential Warranty contracts qualified service providers that are qualified and very knowledgeable.

2 years ago

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Reply from American Residential Warranty

Hello Claude, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 16th, 2019

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Carla Dunwell Lexington Park, MD

I love this company. The deductible is very affordable and they provide the best services. Very professional

2 years ago

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Reply from American Residential Warranty

Hello Carla, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 12th, 2019

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Desiree Hall Somerdale, NJ

I need my central air conditioner fixed. The tech came out the same day and fixed my air conditioner.

3 years ago

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Reply from American Residential Warranty

Hello Desiree, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 27th, 2019

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Evelyn Joseph St Louis, MO

My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

3 years ago

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Reply from American Residential Warranty

Hello Evelyn, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 19th, 2019

star star star star star

Barb Petroff Wauconda, IL

Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

3 years ago

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Reply from American Residential Warranty

Hello Barb, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 13th, 2019

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LORRAINE GASPAR Visalia, CA

Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

3 years ago

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Reply from American Residential Warranty

Hello Lorraine, We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance. Sincerely, American Residential Warranty

Jun. 18th, 2019

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nana Michigan City, IN

Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

3 years ago

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Reply from American Residential Warranty

Hello Nana, We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution. Sincerely, American Residential Warranty

Jul. 8th, 2019

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Colleen Elias Shreveport, LA

My microwave stop working and a technician came and found it to be beyond repair. The company sent me a check to cover the cost of replacing it.

3 years ago

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Reply from American Residential Warranty

Hello Colleen, Thank you for your kind review. We are happy to hear that your microwave claim has been resolved. Please feel free to reach out to us in the future if there are ever any needs. We look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

May. 21st, 2019

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J.J Torrealba Rochester, NY

I have ben using American Residential Warranty for the past year. I'm very happy with them. I found them reliable.

3 years ago

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Reply from American Residential Warranty

Hello JJ, Thank you for your kind review. We are pleased to hear you're content with the services we provide. If there is anything we can do, please feel free to reach out us as we are always happy to help. We look forward to continue to provide services for your home warranty needs. Best Regards, American Residential Warranty

May. 8th, 2019

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Laurie Canastota, NY

I am very happy with American Residential Warranty. When I have put a claim in they are very helpful.

3 years ago

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Reply from American Residential Warranty

Hi Laurie! Thank you for the kind review. We are pleased to hear that you're satisfied with our service and that we were able to help you with your claim. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 15th, 2019

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Mary Baton Rouge, LA

My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

3 years ago

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Reply from American Residential Warranty

Hi Mary, Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 4th, 2019

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Gloria Vaughn Indianapolis, IN

They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

3 years ago

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Reply from American Residential Warranty

Hi Gloria, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 1st, 2019

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Elizabeth Tampa, FL

Our washing machine broke. The ARW repair people sent someone out to fix it who charged $350 for a “repair” and then said it was unrepairable. So, instead of getting a check for $500 as we should have to get a new washer, we only got $150. If the washer could not have been fixed, time, money and parts never should have been ordered.

3 years ago

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Reply from American Residential Warranty

Lisa, It was a pleasure speaking with you this morning. I we discussed, i will be researching this claim and hopefully providing an amicable resolution. Kind regards, American Residential Warranty

Mar. 22nd, 2019

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Carl Foster Charleston, WV

ARW people was a joy to talk with in getting my problem work out and getting the right people for the job.

3 years ago

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Reply from American Residential Warranty

Hi Carl, Thank you for the kind review. We are pleased to hear that your issue was resolved. It's always a pleasure to talk to our customers and help them with their claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 21st, 2019

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Mia Tyler Durham, NC

I have only had to call in one claim.. Customer service was so nice and patient with all my question.

3 years ago

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Reply from American Residential Warranty

Hi Mia, Thank you for the kind review. We are pleased that you had a great experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 20th, 2019

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Mary Lott Jacksonville, AR

very pleased with the service of customer service rep and the tech that arrived on time and professional.

3 years ago

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Reply from American Residential Warranty

Hi Mary, We are thrilled to hear the technician was prompt, courteous, and professional. Please contact us anytime. Thank you, American Residential Warranty

Mar. 14th, 2019

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Mia Safaee Northridge, CA

Great company. They are there for you when you really need them. Very helpful filing claims and setting up contractors.

3 years ago

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Reply from American Residential Warranty

Hi Mia, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 13th, 2019

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William H Couch Hanover, PA

Have only dealt with Customer Service(Mr. JR) and have been totally satisfied with his service and help.

3 years ago

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Reply from American Residential Warranty

Hi William, Thank you for the kind review. We're glad you had such a wonderful experience with our Customer Service team. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 22nd, 2019

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Michael Street Atlanta, GA

The service I received was great I had a problem with my air conitioner which fixed the same day I would refer this company to any one.

3 years ago

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Reply from American Residential Warranty

Hi Michael, Thank you for the kind review. We are pleased to hear that your AC was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 18th, 2019

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EUNICE Hyattsville, MD

I'm happy customer, with them every time I had a problem, they had the right people to come and fix it.

3 years ago

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Reply from American Residential Warranty

Hi Eunice, Thank you for the nice review. As always, if we can do anything else for you, please let us know and we look forward to continuing to serve all of your home warranty needs. Sincerely, American Residential Warranty

Feb. 13th, 2019

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Treciana Waldorf, MD

My experience with American Residential Warranty has been pleasant. They recently repaired my washing machine. No issues to report.

3 years ago

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Reply from American Residential Warranty

Hi Treciana, Thank you for sharing your recent experience with us. Please contact us anytime. Sincerely, American Residential Warranty

Feb. 5th, 2019

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Linda Graham Indianapolis, IN

Hard to submit claim. Would be easier to submit online and time efficient

2 years ago

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Reply from American Residential Warranty

Hello Linda, Thank you for the feedback. Please visit our website to access the ability to file claims online and feel free to let us know if there's anything we can do to assist. Sincerely, American Residential Warranty

Aug. 17th, 2020

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Linda Upper Marlboro, MD

I'm paying monthly & still have to pay a fee for the service

2 years ago

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Reply from American Residential Warranty

Hello Linda, Thank you for the feedback. Service fees are only charged per occurrence and not a recurring fee. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Charlene Sonda

They gave me money to get another hot water tank

2 years ago

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Reply from American Residential Warranty

Hello Charlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 29th, 2020

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Mc Pittsfield, MA

ARW has been a lifesaver. They provide great service at a good fair price for a home warranty

2 years ago

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Reply from American Residential Warranty

Hello Mc, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 13th, 2020

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Wilma Anderson-Wright Jones, OK

The Company policy is clear, there is a monthly premium plus $55 deductible whenever you make a claim.

2 years ago

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Reply from American Residential Warranty

Hello Wilma, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 24th, 2020

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Robert Ford Kansas City, MO

Every time I call American Residential Warranty, their response time has been quick.

2 years ago

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Reply from American Residential Warranty

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 1st, 2020

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Cecelia Massey Charlotte, NC

Great experience for the first time! The work was done quickly and in a mannerly fashion!

2 years ago

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Reply from American Residential Warranty

Hello Cecelia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 20th, 2019

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S Moore Baton Rouge, LA

Good company to work with; sometimes it gets a little longer to get someone out but they are very thorough

2 years ago

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Reply from American Residential Warranty

Hello S Moore, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 12th, 2019

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Larissa Riddick Chicago, IL

The service was great!!! We received our service the following morning from Heating Service Co.

2 years ago

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Reply from American Residential Warranty

Hello Larissa, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 12th, 2019

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Sandra Vigil Denver, CO

Professional phone service. Timely scheduling and service performed. Great overall experience.

3 years ago

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Reply from American Residential Warranty

Hello Sandra, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 3rd, 2019

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Smith Florence, SC

The service person were very helpful in locating service in my area to do the work.

3 years ago

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Reply from American Residential Warranty

Hello Smith, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 15th, 2019