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American Residential Warranty

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6.0

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loretta aguilar Portales, NM

I called them to come work on my air conditioning and they put free on in it but they did not pay but maybe a 4th of what it cost so I payed more out of pocket plus a 55 dollar service fee and the people they came out fixed it told me I should go with a different company cause they have had a lot of complains about them. When I called to cancel policy they said they didn't having think saying I canceled so they still charged me again cannot get money back called 3 times everyone says something different.

2 years ago

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Reply from American Residential Warranty

Hello Loretta, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Jul. 10th, 2020

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Ethan Verhagen South Holland, IL

This company is messed up! I made a claim after 45 days my ceiling fan broke, they said someone would call in 48 hours, no one did. I called and they said to go to lowes web site and pick it out up to 150. no one called again then they called and said call lowes directly and they have an installer to put it in. later the next day they said they denied the claim? then I called about my A/C they gave me a company that is out of business with a bad number? then they transferred me and I have been on hold for 45 minutes no answer yet. don't use this company!

2 years ago

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Reply from American Residential Warranty

Hello Ethan, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Jul. 10th, 2020

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Gene Glencoe, IL

Very poor customer relationship right out of the gates: two different agents called me in response to my request for quotes and both were very rude. They refused to send me detail information about plans referring to web site that does not provide sufficient information. One went as far as saying that if I do not understand computers it is not their fault. Never mind I am computer program developer and know that in well run company such information would be provided and it does not take much to generate email. Very bad sale practice!

2 years ago

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Reply from American Residential Warranty

Hello Gene, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

May. 15th, 2020

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Mary Jones Fort Mill, SC

Very professional. I called with a problem with my refrigerator and a technician was sent out and fixed my refrigerator in a timely manner.

2 years ago

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Reply from American Residential Warranty

Hello Mary, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 24th, 2020

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Michele Vilamarim San Mateo, CA

I got taken for $900. I was told by the sales woman oh we cover racks, rust. She was very deceitful she mentioned all these bells and whistles. I thought oh great I left American home shield what a fool I was. The customer service reps are so rude and the people that they send out are so nasty one man made me cry. I'm going back to American home shield The service is higher but now I see why.

2 years ago

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Reply from American Residential Warranty

Hello Michele, Thank you for reaching out to us about your recent dishwasher claim. We apologize that you are not fully satisfied with this claim, however, at this time the dishwasher is not eligible for coverage as we do not cover physical damage, rust or mold. Upon further review of previous claim history, we do hope that we met your expectations on the ceiling fan claims and your interior electrical system claim. If we can be of further assistance on these claims, please do not hesitate to contact us directly. Sincerely, American Residential Warranty

Apr. 17th, 2020

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Linda Rural Retreat, VA

I have had three or four claims since taking out this warranty. Same thing, we have no one in your area to come out for repairs. After about three weeks and several calls, a check is sent to you for less than a third of what it cost to repair/replace anything. Those ads on TV are very, very deceptive. Nobody comes out on the same day. All lies, no one ever came to my house . The last straw came when they upped the claims service fee amount from $55 to $75, and increased the monthly rate by $6.50.

2 years ago

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Reply from American Residential Warranty

Hello Linda, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Mar. 24th, 2020

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Timothy Burns Louisville, KY

American Residential Warranty are always there when something repair in my home. But I'm not happy with the price going up on my bill.

2 years ago

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Reply from American Residential Warranty

Hello Timothy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. We will be reaching out to you shortly in regards with the price change to provide a resolution that will provide some assistance to you. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 18th, 2020

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Jernell Green Houston, TX

Thank for the excellent service. Thanks for be on time and providing me with the information I needed get my appliances serviced

2 years ago

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Reply from American Residential Warranty

Hello Jernell, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 13th, 2020

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Dale Draga Oldsmar, FL

Highly recommend american residential.. Prompt friendly service.. For what you pay you more than get your moneys worth !

2 years ago

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Reply from American Residential Warranty

Hello Dale, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 6th, 2020

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chester wilburn Hazel Crest, IL

My experience wit my furnace was in a few words contact day 1, completed day 2. replaced my furnace fan within 24 hours

2 years ago

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Reply from American Residential Warranty

Hello Chester, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 5th, 2020

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George Nicholas Bragg Omaha, NE

Pipes burst in my basement called this company considering I'm paying for them on a monthly basis they told me they could not get anybody to my house until Monday then told me if I could get someone here they would reimburse me now they're telling me that if I don't give them $55 to start a claim or they won't pay for anything what kind of company is this need to have water and they refuse to do anything to help but yet want me to pay them for something I done by getting the contractor here

2 years ago

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Angela Roberts Upper Marlboro, MD

It was a great experience. I had personalized service experts who knew the layout of my home and recommended the best options.

2 years ago

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Reply from American Residential Warranty

Hello Angela, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 20th, 2020

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Colleen Cockeysville, MD

ARW got someone out to my house quickly. They did a thorough job and were able to get the issue fixed with replacing a part.

2 years ago

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Reply from American Residential Warranty

Hello Colleen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 19th, 2019

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Estella Shackelford Forrest City, AR

I had very good service experiences with American Residential Warranty. The services were in a timeless matter and professional.

2 years ago

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Reply from American Residential Warranty

Hello Estella, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 16th, 2019

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Dianne Bennett Elizabeth, NJ

I am very happy with American Residential Warranty. The piece of mind that we have with having a home warranty is priceless. They have great customer service.

3 years ago

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Reply from American Residential Warranty

Hello Dianne, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Nov. 27th, 2019

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Frederick gray Ellenwood, GA

When I had problems with my a.c. unit I called American residential and they sent out a technician and got the problem fixed quickly

3 years ago

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Reply from American Residential Warranty

Hello Frederick, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 15th, 2019

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Rick Tilander Antelope, CA

Our water heater started leaking so we called and 4 days later the plumber show’s up as they were just contacted today. Then we find out that this fine warranty company will only cover $300 of the bill leaving us to pay $1850! And that’s because the heater was 10 years old but even if it was a day old they would only cover $500 of the bill. And of course we didn’t know this until the job was half done. I hope this review convinces others who are considering this company encourages them to look elsewhere.

3 years ago

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Marlene New Orleans, LA

American warranty has been great for me. I had two issues in my home and they responded and took care of the issue within a week

3 years ago

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Reply from American Residential Warranty

Hello Marlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 10th, 2019

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Jenny soriano Hillsboro, OR

I had a very pleasant and easy experience in getting my microwave fixed. The company made the process very easy and simple. I appreciated that a lot.

3 years ago

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Reply from American Residential Warranty

Hello Jenny, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 4th, 2019

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Wanda Frasure Edgewater, FL

Washer stopped working co response was answered imm ediately. Part was ordered and within a f ew days job was finished.1

3 years ago

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Reply from American Residential Warranty

Hello Wanda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 24th, 2019

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Alexis Holmes Saint Ann, MO

My grandmother purchased this policy for her home. Not shortly after her air conditioner went out. She recieved estimates between $2800-$5000 to put in a new ac unit. She was offered $1100. Not enough to cover replacing it. She is an elderly woman on a fixed income and has been without her AC for over a week. She has repeatedly asked for a copy of the policy with no response. I suggest thinking twice before going with this company

3 years ago

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Reply from American Residential Warranty

Hello Alexis, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Sep. 18th, 2019

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Charles Smith

We needed a repair shortly after the 30 day period.We called to report the problem and had good customer service.The repair was done the next day.

3 years ago

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Reply from American Residential Warranty

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 12th, 2019

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MissB Forest Park, GA

They sent a very knowledgeable technician out and he repaired the issue and also gave information and referrals to handle the cause of the problem

3 years ago

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Reply from American Residential Warranty

Hello MissB, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 6th, 2019

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Sandra Griffin Washington, DC

I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

3 years ago

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Reply from American Residential Warranty

Hello Sandra, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Aug. 13th, 2019

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bonnie raimondi Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

3 years ago

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Reply from American Residential Warranty

Hello Bonnie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 13th, 2019

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Tracie Absecon, NJ

My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

3 years ago

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Arlene Raleigh, NC

This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

3 years ago

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Reply from American Residential Warranty

Hello Arlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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JIMMY BUTTS Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

3 years ago

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Reply from American Residential Warranty

Hello Jimmy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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L. Chormanski Middletown, NY

ARW has not answered a phone call in under two hours, today my claim was demied because I had to have plumber replace a leaking hot water heater and claim was mot opened in time. Last summer I had a umber they sent not show up and charged the plan $600 of work that was never completed. Be sure to call and wait on hold for two hours to have them okay you finding a tech before having work done or you will have claim rejected as well. Going to cancel in 30 days when my new plan with another company kicks in.

3 years ago

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Reply from American Residential Warranty

Hello L. Chormanski, We apologize for any inconvenience you may have experience. Unfortunately, I am unable to locate your account given the information provided in this review. Could you please send us the name, address, and phone number associated with your account ? We would like to initiate a full review and see what we could do to help. We look forward to hearing from you. Sincerely, American Residential Warranty

Jun. 19th, 2019

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Ken Plasky Marshall, WI

Just a great company. This may be cliche to say but they do put the customer first. They bring in great and experienced techs without a high so pay.

3 years ago

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Reply from American Residential Warranty

Hello Ken, Thank you for your kind review. We are pleased to hear that you are satisfied with our overall service. Please do not hesitate to reach out should any need arise. We look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

May. 30th, 2019

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Ricky O Moore Goldsboro, NC

The service was very professional,they were on time, and example what they were doing, I would recommend them to others.

3 years ago

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Reply from American Residential Warranty

Hey Ricky , Thank you for the kind review and your recommendation!. We are pleased to hear that your issue was repaired and that you received the best service, which is our goal. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 25th, 2019

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Mrs. Bethley Douglasville, GA

DON'T DO IT!!! THEIR SERVICE SUCKS! Purchased the platinum plan. Had a great buying exp. Now, fast forward to needing to use the service. My AC stop blowing, called arw, they sent out 3 different technicians in which each gave a different diagnosis and all 3 technicians ultimate goal was to sell me a new unit. My conclusion is arw has partnered with inexperienced companies that are money hungry and always looking for a big score in every customer. Needless to say, I canceled their service went with a new warranty company and my AC was repaired.

3 years ago

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Reply from American Residential Warranty

Mrs. Bethley, We are very sorry to learn of this experience as this does not reflect how our company does business. We would very much like the opportunity to look into your claim further and provide some kind of resolution, but we are unable to locate a customer account with the information provided on this review. We will send you a private message to gather more information, determine if in fact you are a ARW customer and assist you properly. You can also send an email to for assistance or call 888-508-8886. Best regards, American Residential Warranty

Apr. 25th, 2019

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Mehrtdad Tajkarimi Greensboro, NC

I think being responsive and on time is a very critical task for insurance company and American residential is very responsive about it.

3 years ago

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Reply from American Residential Warranty

Hello Mehrtdad, Thank you for the kind review. We are pleased to hear that you're satisfied with our company. We work hard to make sure all of our customers receive the best service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 25th, 2019

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Alma Las Vegas, NV

I talk to the guys on the phone they took care right away it was fast srvice and very pleasent on the phone .i will stay with residential.

3 years ago

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Reply from American Residential Warranty

Hi Alma! Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your loyalty to our company. Sincerely, American Residential Warranty

Apr. 18th, 2019

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Terri Wilson, NC

Dryer stopped. Called ARW, they schedule service person to repair it the day. The service was flawless. I’m glad I have ARW.

3 years ago

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Reply from American Residential Warranty

Hi Terri, Thank you for the kind review. We are pleased to hear that your dryer was repaired and that your experience with our company has been the best. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Apr. 16th, 2019

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Coleen F Joseph Sugar Land, TX

I would not recommend this company to any one looking for a home warranty company, they only fix small appliances, I been with this company a minute my heater went out on my central unit 7 days passed I got the runner around on the 8 day they called and said they would buy me out for 700 they never told me anything about buying me out they are a big rip off I will be getting with the better business bureau please don't sign a contract with them

3 years ago

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Reply from American Residential Warranty

Coleen, We are sorry you are not fully satisfied with the outcome of the recent claim you filed with American Residential Warranty. Our goal is to provide the best experience possible. We have initiated a full review of your claims to see if there is more we can do. Thank you for bringing this to our attention. When the review is complete we will reach out to your with an update. Best Regards, American Residential Warranty

Apr. 9th, 2019

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Mike jones Philadelphia, PA

Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

3 years ago

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Reply from American Residential Warranty

Hi Mike! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 28th, 2019

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James Cook Palm Bay, FL

Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance.

3 years ago

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Reply from American Residential Warranty

Hi James, Thank you for the kind review. We are pleased to hear that you're taking advantage of our coverage plans. You are more than welcome to call our Customer Support reps with any questions that you may have. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 20th, 2019

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Kathie Zeringue Slidell, LA

Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly.

3 years ago

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Reply from American Residential Warranty

Hi Kathie, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 13th, 2019

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Teresa Raymer Philpot, KY

Liked my service the service man even had the part I needed on the service truck for my oven fixed it the same day he came out no wording the part

3 years ago

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Reply from American Residential Warranty

Hi Teresa, Thank you for the kind review. We are pleased to hear that your oven was repaired and that we had the part ready at the moment of the visit!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Kind Regards, American Residential Warranty

Mar. 18th, 2019

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Lee B Pompano Beach, FL

rest assured that ARW, will take care of your problem one way or the there, I have experienced it, no better company to be apart of..

3 years ago

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Reply from American Residential Warranty

Hi Lee, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 12th, 2019

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Christian Y. Ortiz El Paso, TX

I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

3 years ago

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Reply from American Residential Warranty

Hello Christian, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 10th, 2020

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John s Thorndale, PA

Have always responded quickly to my needs. Technicians were courteous. But sometimes had a long lapse in time before getting the correct parts and having them installed.

3 years ago

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Reply from American Residential Warranty

Hi John, Thank you for the kind review. We are pleased to hear that your issue was repaired. We work hard to make sure that all the issues get repaired on time. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 26th, 2019

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Larry Neal Ellenwood, GA

best service in town. when your applicances break down. professional, courteous and very knowledgeable. Larry N. Ellenwood, Ga.

3 years ago

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Reply from American Residential Warranty

Hi Larry, Thank you for the kind review. We are pleased to hear that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 26th, 2019

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Shawn Green Brighton, CO

I had a microwave go on the fritz. I was able to get the microwave repaired in a timely manner and to my satisfaction. Thank you!!!

3 years ago

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Reply from American Residential Warranty

Hi Shawn, Thank you for the kind review. We are pleased to hear that your microwave was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 21st, 2019

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E Spring Valley, NY

American Residential Warranty acted expediently in getting my claim serviced and I am extremely pleased with their services thus far.

3 years ago

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Reply from American Residential Warranty

Hi E, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 20th, 2019

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Kari A Williams Cape Girardeau, MO

This company practices misleading advertising promises. Many CS reps are outsourced and barely understandable. Management is no better. If you want to wait 3 days minimum for service, and another week for a part, this is the company for you. I only had to use them twice for relatively minor repairs, and this happened both times. I had to threaten them with a lawsuit in order to have my most recent premium returned to me.

5 years ago

American Residential Warranty Logo

Reply from American Residential Warranty

Hi Kari, We apologize for the issues you experienced when placing a request for service with ARW on your Ice maker and Dishwasher. We do our best to provide the fastest service possible to our customers, however there may be limited times our vendors do not have same or next day availability in the event of non-emergency claims. In addition, each vendor may not have specific parts stocked depending on the type of failure and brand of the appliance. In these instances, parts must be ordered and shipped second day air to the vendor. Our records do indicate these claims were completed and and your last premium refunded to your account. We appreciate your business and value your feedback. Please let us know if we can be of assistance in the future. Sincerely, American Residential Warranty

Feb. 4th, 2019

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Garreth Fearon

Very responsive, helpful and gave clear information

1 year ago

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Reply from American Residential Warranty

Hello Garreth, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 23rd, 2020

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Derrick Ford

The times I required service, I received good response.

1 year ago

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Reply from American Residential Warranty

Hello Derrick, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 8th, 2020

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Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

1 year ago

American Residential Warranty Logo

Reply from American Residential Warranty

Hello Jeri, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Dec. 8th, 2020