American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at American Residential Warranty below.

1-(844) 745-4561

Why Can I Trust Bestcompany.com arrow_drop_down

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.5
starstarstarstarstar_half

371 Reviews

Review Breakdown

5 star
71%
4 star
18%
3 star
2%
2 star
1%
1 star
8%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Jerry d Stewart

May 30th, 2019 Yuma, AZ

good job by workers and time worked but very slow on receaving parts

American Residential Warranty Logo

Reply from American Residential Warranty

May 30, 2019

Hello Jerry, Thank you for the kind review. We apologize for the delay in the shipping of parts but are happy that your claim was resolved. Please let us know if there is every any need in the future as we are always happy to help. We look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Colleen Elias

May 21st, 2019 Shreveport, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My microwave stop working and a technician came and found it to be beyond repair. The company sent me a check to cover the cost of replacing it.

American Residential Warranty Logo

Reply from American Residential Warranty

May 21, 2019

Hello Colleen, Thank you for your kind review. We are happy to hear that your microwave claim has been resolved. Please feel free to reach out to us in the future if there are ever any needs. We look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Matt

May 16th, 2019 Indianapolis, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been very quick with the claims I’ve made. One of the claims was for a washing machine, and the other garage door opener. I did not like the original company that was sent out to do my washing machine and they allowed me to select a new company. No complaints whatsoever about any of the service ARW has provided.

American Residential Warranty Logo

Reply from American Residential Warranty

May 16, 2019

Hello Matt, Thank you for the kind review. We are glad to hear that you are pleased with our service and that your garage door opener and washing machine have been fixed. Please do not hesitate to give us a call for any of your future claims or if you have any questions. We look forward to continue to provide you with service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Mark

May 16th, 2019 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great experience, fast professional service. Excellent customer service

American Residential Warranty Logo

Reply from American Residential Warranty

May 16, 2019

Hello Mark, Thank you for your kind review. We are pleased to hear that you have been enjoying our services. Please feel free to reach out in the future if there's anything that you may need. We look forward to continuing to provide assistance for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Hart Coleman

May 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a issue with my washer and they handled it perfectly.

American Residential Warranty Logo

Reply from American Residential Warranty

May 14, 2019

Hello Hart, Thank you for the kind review. We are happy to hear that the issue with your washer was resolved. Please feel free to reach out to us if there is anything you need. We look forward in continuing to provide services for your home warranty needs. Thank You, American Residential Warranty

starstarstarstarstar

KR

May 14th, 2019 Birmingham, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had several claims such A/C, heating, outside plumbing and refrigerator which all were covered. We have always received top notch customer service in handling the claim as well having the ability to explain our contract. The assigned contractor was knowledgeable and completed the repair on the spot.

American Residential Warranty Logo

Reply from American Residential Warranty

May 14, 2019

Hello KR, Thank you for the kind review. We are happy to hear that your claims have been resolved. Feel free to give us a call if there is anything you need. We look forward to continuing to service your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Michael

May 14th, 2019 Germanton, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had service with another company before and was not Happy. My Friend recommend American Residential to me and I have been very happy with them.The people that I've talked are very helpful and friendly.My friend has used them and very satisfied, I have not had to use them yet but I know they are there and makes me happy.

American Residential Warranty Logo

Reply from American Residential Warranty

May 14, 2019

Hello Michael, Thank you for the kind review. We are glad your friend recommended you so that you can see for yourself the level of service we can provide to you. Please feel free to give us a call if you ever need assistance. Thank you, American Residential Warranty

starstarstarstarstar

Dorothy Henderson

May 14th, 2019 Bedford, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

ARW provides A+ customer service. Their representatives are knowledgeable and easy to talk with. The technicians that they use are professional as well and make sure you’re satisfied when they complete the work and make sure they explain what they have to do before the work is initiated.

American Residential Warranty Logo

Reply from American Residential Warranty

May 14, 2019

Hello Dorothy, Thank you for kind review. We are glad to hear that you are impressed with our services and that your plumbing needs were addressed. If there is anything you need please do not hesitate to call us. We look forward to continuing to provide you with A+ service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

sherri peterec

May 13th, 2019 Middletown, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

they were fantastic very helpful and provided good service technicians

American Residential Warranty Logo

Reply from American Residential Warranty

May 13, 2019

Hello Sherri, Thank you for the kind review. We are pleased to hear our technician have met your standards and were able to address the claims you have filed. Please give us a call if there is anything we can do in the future. We look forward to continuing to service you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Vanessa

May 13th, 2019 Waukegan, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Thanks for all your help they really want you to have the best rate possible and a plan that fit's you

American Residential Warranty Logo

Reply from American Residential Warranty

May 13, 2019

Hello Vanessa, Thank you for the kind review. We're pleased to hear that we were able to cater to your needs and build you a personalized plan. Please feel free to give us a call for any future needs. We look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

K.S

May 10th, 2019 Atlanta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have been with the company for a year and I used my warranty once so far. Reporting the claim was easy, they responded quickly with a technician coming out to make the repair. He was knowledgeable and made the repairs right away.

American Residential Warranty Logo

Reply from American Residential Warranty

May 10, 2019

Hello K.S, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

DeeAnn

May 9th, 2019 Rocky Mount, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great experience with this company. They are very easy to work with. Great customer service

American Residential Warranty Logo

Reply from American Residential Warranty

May 09, 2019

Hello DeeAnn, Thank you for the kind review. We are pleased to hear that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Donovan Edwards

May 8th, 2019 Hollywood, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Their service for the dishwasher and the garbage disposal was very prominent did not have to fight with anyone they were very polite and the problem was resolved in days.

American Residential Warranty Logo

Reply from American Residential Warranty

May 08, 2019

Hello Donovan, Thank you for the kind review. We are pleased to hear that your issues with the garbage disposal and dishwasher were promptly taken care of. We look forward to continuing to service you for your home warranty needs in the future. Best Regards, American Residential Warranty

starstarstarstarstar

J.J Torrealba

May 8th, 2019 Rochester, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have ben using American Residential Warranty for the past year. I'm very happy with them. I found them reliable.

American Residential Warranty Logo

Reply from American Residential Warranty

May 08, 2019

Hello JJ, Thank you for your kind review. We are pleased to hear you're content with the services we provide. If there is anything we can do, please feel free to reach out us as we are always happy to help. We look forward to continue to provide services for your home warranty needs. Best Regards, American Residential Warranty

starstarstarstarstar

Anesta J Jackson

May 3rd, 2019 Farmingdale, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I can assure you that American Residential Warranty DELIVER what they sell. If they gave you a time that they will be at your home at a it that certain time you can book on it that they will be there on time. they deliver what they sell you do not have to wait they will be right on time. That 's their delivery,be on time.

American Residential Warranty Logo

Reply from American Residential Warranty

May 03, 2019

Hi Anesta, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Jamila

April 28th, 2019 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We had a quick and easy experience. So far it’s been good.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 29, 2019

Hi Jamila , Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Agnes Marie Smith

April 28th, 2019 Fayetteville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Have had American Residential Warranty since 2016, and they have been very prompt with my service requests.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 29, 2019

Hi Agnes, Thank you for the kind review. We are pleased to hear that you've had a great experience so far. We appreciate your loyalty all these years and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Ricky O Moore

April 25th, 2019 Goldsboro, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The service was very professional,they were on time, and example what they were doing, I would recommend them to others.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 25, 2019

Hey Ricky , Thank you for the kind review and your recommendation!. We are pleased to hear that your issue was repaired and that you received the best service, which is our goal. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Vera Johnson

April 25th, 2019 Milwaukee, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am impressed with the fact that when you call ARW they get right on it. They send a specialist out to discovery the problem and enables them to order the right part(s) to fix the problem. ARW have fixed my microwave, gas oven and furnace. ARW looked at my refrigerator and told me what to do to fix the problem without needing any parts.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 25, 2019

Hi Vera, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstar_borderstar_borderstar_borderstar_border

Mrs. Bethley

April 25th, 2019 Douglasville, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

DON'T DO IT!!! THEIR SERVICE SUCKS! Purchased the platinum plan. Had a great buying exp. Now, fast forward to needing to use the service. My AC stop blowing, called arw, they sent out 3 different technicians in which each gave a different diagnosis and all 3 technicians ultimate goal was to sell me a new unit. My conclusion is arw has partnered with inexperienced companies that are money hungry and always looking for a big score in every customer. Needless to say, I canceled their service went with a new warranty company and my AC was repaired.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 25, 2019

Mrs. Bethley, We are very sorry to learn of this experience as this does not reflect how our company does business. We would very much like the opportunity to look into your claim further and provide some kind of resolution, but we are unable to locate a customer account with the information provided on this review. We will send you a private message to gather more information, determine if in fact you are a ARW customer and assist you properly. You can also send an email to for assistance or call 888-508-8886. Best regards, American Residential Warranty

starstarstarstarstar

Mehrtdad Tajkarimi

April 25th, 2019 Greensboro, NC

I think being responsive and on time is a very critical task for insurance company and American residential is very responsive about it.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 25, 2019

Hello Mehrtdad, Thank you for the kind review. We are pleased to hear that you're satisfied with our company. We work hard to make sure all of our customers receive the best service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Ali

April 23rd, 2019 Brookeville, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service team is absolutely amazing,they make certain ur jobs handled asap amd professionally.Both my husband and I have been in touxh with them amd theyve always been top notch.thanks american residential.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 23, 2019

Hi Ali! Thank you for the kind review. We are pleased to hear that your issue was resolved and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Frank

April 23rd, 2019 Stony Point, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Just had my side by side fridge repaired, and couldn’t be more pleased with the prompt, courteous, and professional technician who performed the repair. Not only was the problem diagnosed quickly and correctly, but the repair went smoothly and successfully. I have been with American Residential Warranty for years and have had many repairs performed. I haven’t been disappointed yet!

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 23, 2019

Hi Frank! Thank you for the kind review. We are pleased to hear that your fridge was repaired and that you had such a great experience with our company. We appreciate your loyalty and we will do everything in our end to keep that trust. If there's anything that we could do, please let us know. Kind regards, American Residential Warranty

starstarstarstarstar

Gilbert

April 22nd, 2019 Massapequa, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

recent call for electrical issue, immediate response

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 22, 2019

Hi Gilbert, Thank you for the kind review. We are pleased to hear that your electrical issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

starstarstarstar_borderstar_border

Monica Larkins-Black

April 22nd, 2019 Marietta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My experience for the most part has been a good one since I joined the American Residential team however it saddens me to find out that a service provider that I referred for myself and to this company did not have a good outcome. The service provider that I referred is Latino Heating & Air. They serviced me plenty of times when I used my previous home warranty Old Republic. I asked to use them again . I had good report with their front office personnel Sherri and their tech Felix. They submitted documents to AIG came out serviced me last summer for AC. Several months later I get a call from Sherri who stated she was not paid by AIG. She asked if I knew any contacts in your office to get resolved. I was sadden to hear this and stated no. She told me the only reason she came to my home was because I used them plenty of times when I was with Old Republic they knew me and I was a good customer. Sadly my AC went out last week and I was referred to another company . I called Latino Heating & Air and they advised since they did not get paid from AIG they would no longer be able to service me and they no longer work with your company. They advised me to be cautious working with this company. I do not like being in the middle of a business matter that went south with a service provider & a warranty company. I especially do not like to hear my name tarnished or affiliated with this type of scenario because as she stated I was one of their good customers. However, because of this incident because I am with AIG & not Old Republic and because they did not get paid they can no longer work with me. I do not know what went on behind the scenes but I do hope this was not the case. Nevertheless a good HVAC Company that I trusted in years past under previous warranty company I will no longer be able to work with because of that issue. I hope you read these surveys and I hope someone looks into this. This situation put me in a awkward position last October when she called me. That is not right. Thank you for hearing me out.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 22, 2019

Hi Monica, Thank you for bringing this issue to our attention. We reached out to Latino Heating and Air and determined that they payment has been satisfied by The Warranty Group. We apologize for placing you in an awkward situation, and appreciate your honest feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

starstarstarstarstar

Greg

April 19th, 2019 Rockaway, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Luckily, I have only had to use their services once. However, speaking with their representative was fast and easy and my washing machine was serviced and fixed two days later.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 19, 2019

Hi Greg, Thank you for the kind review. We are pleased to hear that your washing machine was repaired and that you're satisfied with our services. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Toby Dardar

April 18th, 2019 Houma, LA

Great company!! From the beginning making a claim until having my air fixed. Great experience

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 18, 2019

Hi Toby, Thank you for the kind review. We are pleased to hear that your air was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Darren L.

April 18th, 2019 Memphis, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The service response was swift!I was very impress with the technician.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 18, 2019

Hi Darren! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. We appreciate your business and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Alma

April 18th, 2019 Las Vegas, NV

I talk to the guys on the phone they took care right away it was fast srvice and very pleasent on the phone .i will stay with residential.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 18, 2019

Hi Alma! Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your loyalty to our company. Sincerely, American Residential Warranty

starstarstarstarstar

Edith

April 18th, 2019 Paris, KY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Doing the winter my heat went out I call and they had someone out the next day

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 18, 2019

Hi Edith, Thank you for the kind review. We are pleased to hear that your heat unit was repaired. We appreciate your business. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Terri

April 16th, 2019 Wilson, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Dryer stopped. Called ARW, they schedule service person to repair it the day. The service was flawless. I’m glad I have ARW.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 16, 2019

Hi Terri, Thank you for the kind review. We are pleased to hear that your dryer was repaired and that your experience with our company has been the best. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Laurie

April 12th, 2019 Canastota, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I am very happy with American Residential Warranty. When I have put a claim in they are very helpful.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 15, 2019

Hi Laurie! Thank you for the kind review. We are pleased to hear that you're satisfied with our service and that we were able to help you with your claim. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Lena

April 10th, 2019 Fayetteville, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a motor to go out on my upstairs furnace and in 2 days I had a new motor put on by one of your furnace Serviceman. The gentleman was very courteous and professional.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 11, 2019

Hi Lena, Thank you for the kind review. We are pleased to hear that your furnace was repaired and that your experience with our company was great. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Robert Spatz

April 9th, 2019 Northbrook, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

First use of American ResidentialWarranty and very happy with te service. Repair was done in a timely manner and the repairman kept me well informed of what needed to be done.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 09, 2019

Hi Robert, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're happy with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstar_borderstar_borderstar_borderstar_border

Coleen F Joseph

April 9th, 2019 Sugar Land, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I would not recommend this company to any one looking for a home warranty company, they only fix small appliances, I been with this company a minute my heater went out on my central unit 7 days passed I got the runner around on the 8 day they called and said they would buy me out for 700 they never told me anything about buying me out they are a big rip off I will be getting with the better business bureau please don't sign a contract with them

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 09, 2019

Coleen, We are sorry you are not fully satisfied with the outcome of the recent claim you filed with American Residential Warranty. Our goal is to provide the best experience possible. We have initiated a full review of your claims to see if there is more we can do. Thank you for bringing this to our attention. When the review is complete we will reach out to your with an update. Best Regards, American Residential Warranty

starstarstarstarstar

Phillipe

April 5th, 2019 Beltsville, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our Hot Water Heater went bad after 14yrs. Called ARW to assess the Hot Water Heater and our options. ARW had someone out to look at the Hot Water Heater within 48hrs. Once it was confirmed the Hot Water Heater needed to be replaced then ARW sent us a check to replace the system.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 05, 2019

Hi Phillipe, Thank you for the kind review. We are pleased to hear that your hot water heater issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Mark Rose

April 4th, 2019 Evansville, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We are completely satisfied with our refrigerator repair. The technician was very courteous, professional, and respectful. For just the service call fee, our expensive refrigerator was repaired and is working great again. So glad we found ARW!

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 04, 2019

Hi Mark, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such an awesome experience with our company!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Best Regards, American Residential Warranty

starstarstarstarstar

Emile Daugherty

April 4th, 2019 Louisville, KY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My service was excellent! And in a timely manner

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 04, 2019

Hi Emile , Thank you for the kind review. We are pleased to hear that your experience with our company has been excellent! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Yaya

April 4th, 2019 Baltimore, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My home is my life the best thing I could’ve done was signed up for America’s residential warranty when I have a appliance break down I called them out and they get the job done with no problem every time I would definitely recommend this service to my friends

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 04, 2019

Hi Yaya, Thank you for the kind review and your recommendation. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Angel S Moss

April 4th, 2019 Atlanta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy and great customer services. Love this company.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 04, 2019

Hi Angel, Thank you for the kind review. We are pleased to hear that you had a great experience with our customer service agents. Feel free to call us with any questions that you may have and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Mary

April 4th, 2019 Baton Rouge, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 04, 2019

Hi Mary, Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Joe Baust

April 2nd, 2019 Murray, KY

The best out there for your home. We have tried others and believe, as a result of a recent claim ARW wants to be your supplier of support for your home. Thank you for delivering...

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 02, 2019

Hi Joe, Thank you for the kind review. We are pleased that you're satisfied with our company. We work hard to provide the best service to our customers. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Gloria Vaughn

April 1st, 2019 Indianapolis, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

American Residential Warranty Logo

Reply from American Residential Warranty

Apr 01, 2019

Hi Gloria, Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Courtni W

March 29th, 2019 Lawrenceville, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everything I want in this company, I get. They always answer the phone promptly. They responded to my needed repairs quickly and accurately. I have never had to call them twice for the same issue.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 29, 2019

Hello Courtni, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

marie morgan

March 29th, 2019 Rogersville, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 29, 2019

Hi Marie, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Jackson

March 29th, 2019 Amityville, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The representative answer all questions asked and was very courteous. The scheduled appointment date was in 2 days. The only problem I had was I requested 8-12 and the servicemen had appointment for 12-5. However everything was corrected prior to his arrival.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 29, 2019

Hello Jackson, Thank you for the kind review. We are pleased to hear that you had such a great experience with our Customer Care Department. If there's anything that we could do or if you have any concerns, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Mike jones

March 28th, 2019 Philadelphia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 28, 2019

Hi Mike! Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Laura

March 28th, 2019 Carrollton, TX

Because they make sure they do the everything works perfectly and you are satisfied.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 28, 2019

Hi Laura, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar

Michelle Dewitt

March 27th, 2019 Dudley, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They sentsomebody write out same-day that was awesome

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 27, 2019

Hi Michelle, Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

starstarstarstarstar_border

Monique R. Thompson

March 26th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My experience so far has been good. My questions were answered in a timely manner and I really appreciate that. It would be outstanding if all service organizations practiced this. Keep up the good work. Thank you.

American Residential Warranty Logo

Reply from American Residential Warranty

Mar 26, 2019

Hi Monique, Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty