American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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User Reviews

Star Rating

4.5
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371 Reviews

Review Breakdown

5 star
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4 star
18%
3 star
2%
2 star
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1 star
8%

Sentiment Criteria

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Christian Y. Ortiz

August 1st, 2019 El Paso, TX DETAILS arrow_drop_down
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I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

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Grace welsek

July 31st, 2019 Bergenfield, NJ DETAILS arrow_drop_down
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Great response time.They sent out 2 great repair men for2 different things One was for ice maker in refrigerator and the other one was clog in kitchen sink

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Reply from American Residential Warranty

Jul 31, 2019

Hello Grace, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Michelle Robertson

July 31st, 2019 Lansing, IL DETAILS arrow_drop_down
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I called for service and was treated extremely well. The work was done to my satisfaction

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Reply from American Residential Warranty

Jul 31, 2019

Hello Michelle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Frances Talbot

July 31st, 2019 Chicago, IL DETAILS arrow_drop_down
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Very professional. Explains coverage and process thoroughly.

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Reply from American Residential Warranty

Jul 31, 2019

Hello Frances, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Camille

July 30th, 2019 Charlotte, NC DETAILS arrow_drop_down
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Good service on both of the my repairs.

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Reply from American Residential Warranty

Jul 30, 2019

Hello Camille, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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LORRAINE GASPAR

July 29th, 2019 Visalia, CA DETAILS arrow_drop_down
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Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

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Reply from American Residential Warranty

Jun 18, 2019

Hello Lorraine, We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance. Sincerely, American Residential Warranty

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Arlene

July 24th, 2019 Raleigh, NC DETAILS arrow_drop_down
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This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

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Reply from American Residential Warranty

Jul 24, 2019

Hello Arlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Leslie Medlock

July 24th, 2019 Waynesboro, GA DETAILS arrow_drop_down
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American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

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Reply from American Residential Warranty

Jul 24, 2019

Hello Leslie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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JIMMY BUTTS

July 24th, 2019 Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

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Reply from American Residential Warranty

Jul 24, 2019

Hello Jimmy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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renee

July 22nd, 2019 Summerville, SC DETAILS arrow_drop_down
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Had an issue with my dryer not running hot causing me to have to run loads multiple times. I called and was able to get a technician to come out the very next day. Tech fixed the issue in 25 minutes!!

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Reply from American Residential Warranty

Jul 22, 2019

Hello Renee, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Denise

July 19th, 2019 Halls, TN DETAILS arrow_drop_down
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My toilet was clogged up it was the weekend I had to pay for it but they reimbursed me

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Reply from American Residential Warranty

Jul 19, 2019

Hello Denese, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Danielle

July 19th, 2019 Warminster, PA DETAILS arrow_drop_down
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Great customer service. No complaints and have used them for several years now

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Reply from American Residential Warranty

Jul 19, 2019

Hello Danielle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Lea Young

July 19th, 2019 Denison, TX DETAILS arrow_drop_down
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Great customer service! No hold time! Response time is wonderful. Personal service.

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Reply from American Residential Warranty

Jul 19, 2019

Hello Lea, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Glenda Snelson

July 16th, 2019 West Blocton, AL DETAILS arrow_drop_down
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Good service at a good quality price definitely would recommend.

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Reply from American Residential Warranty

Jul 16, 2019

Hello Glenda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Karen Barr

July 15th, 2019 Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

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Reply from American Residential Warranty

Jul 15, 2019

Hello Karen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Adriane Buford

July 15th, 2019 Independence, MO DETAILS arrow_drop_down
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American Residential Warranty scheduled an appointment with a service company that was able to schedule a same day appointment. The technician came,however; it took several days to get approval for work order because it was over the weekend. The service on my air conditioner was completed with no out of pocket expense to me.

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Reply from American Residential Warranty

Jul 15, 2019

Hello Adriane, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Kumba

July 12th, 2019 West Henrietta, NY DETAILS arrow_drop_down
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Air conditioning stopped working they sent a nice company to fix it.

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Reply from American Residential Warranty

Jul 12, 2019

Hello Kumba, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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nana

July 12th, 2019 Michigan City, IN DETAILS arrow_drop_down
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Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

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Reply from American Residential Warranty

Jul 08, 2019

Hello Nana, We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution. Sincerely, American Residential Warranty

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Sonia Bivens

July 11th, 2019 Newark, NJ DETAILS arrow_drop_down
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I have been a Customer for about (2) years now , I am very satisfied with the service, I've used plumbing and electrical, everyone was great!, Great Job and Great Service.

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Reply from American Residential Warranty

Jul 11, 2019

Hello Sonia, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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Tracy Hamm-Simmons

July 10th, 2019 White Plains, MD DETAILS arrow_drop_down
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American Residential Warranty is one of the better home warranty services. I always receive prompt and efficient service when I call. The representatives are always pleasant an# helpful. The service fee deductible is one of the lowest around. Best value.

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Reply from American Residential Warranty

Jul 10, 2019

Hello Tracy, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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Sharon Anderson

July 5th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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Heater wasn't working and they came out same day and fixed issue

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Reply from American Residential Warranty

Jul 05, 2019

Hello Sharon, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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Lea Culp

July 5th, 2019 Crossett, AR DETAILS arrow_drop_down
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My ceiling fan quit working. I called to find out what I needed to do. She told me and I said I wanted to use someone local. That was fine with them. I purchased the fan, paid the electrician, and got my money back within the week.

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Reply from American Residential Warranty

Jul 05, 2019

Hello Lea, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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Jialin Dai

July 3rd, 2019 Fontana, CA DETAILS arrow_drop_down
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I purchased this warranty based on the review. But I am so disappointed with this company. Looks it is trying to get all of my money. I paid the full year at once time. And I claimed one service with my water heater pipe leaky. And then after one month, I called to get another service with water heater no hot water. They set an appointment for me for the next four days. But on the appointment day, nobody showed up until I called, they told me they made a big mistake to send a different state company to me. Then they said they would make another appointment in two days. They did not care whether we had hot water use at all. Then they also told me that since I can only use $300 to fix the water heater, with the first $295 fixing the pipe, I only have $5 to use for the next time. I do not understand about it since I paid $55 trade fee every time. So I canceled the plan. But I only got $22 back( I paid $595 for the full year)after three months using with this home warranty. They told me that the $295 fixing fee should be paid by me and trade call fee and three months fee and $49 cancellation fee should be paid by me which I only got $22 back. I never met this kind of company. It is not my fault to cancel the warranty. They are not doing service right and also has the strange policy which fools the people. I have very bad experience with this company and would tell everyone about the situation. Do not use this company at all.

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Reply from American Residential Warranty

Jul 03, 2019

Hello Jialin, We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon. Sincerely, American Residential Warranty

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Joel

July 1st, 2019 New Orleans, LA DETAILS arrow_drop_down
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Have used them to repair AC issues and has been good

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Reply from American Residential Warranty

Jul 01, 2019

Hello Joel, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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John S

June 28th, 2019 DETAILS arrow_drop_down
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It is wonderful to have an honest, reliable organization that you can depend on in a time of need. We have called several times over the years and received prompt, efficient service and highly recommend.

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Reply from American Residential Warranty

Jun 26, 2019

Hello John, Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come ! Best Regards, American Residential Warranty

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Yvonne M Barrett

June 28th, 2019 Hampton, GA DETAILS arrow_drop_down
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I have never had a problem with American Residential warranty when I call and need repairs within that same week they're able to get someone out and do my repairs they are very easy to work with and the customer service is awesome

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Reply from American Residential Warranty

Jun 28, 2019

Hello Yvonne, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. Sincerely, American Residential Warranty

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Praveen Madhavaiya

June 26th, 2019 Dracut, MA DETAILS arrow_drop_down
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We have had to use the American Residential Warranty services twice thus far. Both times they have been phenomenal to use. No issues and they fulfilled their part promptly and to our complete satisfaction. The most recent one being that our microwave failed and the parts were too expensive since the unit was about 15 years old. So we got a brand new microwave and ARW paid for it.

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Reply from American Residential Warranty

Jun 26, 2019

Hello Praveen, Thank you for the kind review. We are pleased to hear that you are satisfied with the services we have provided. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Charles1371

June 24th, 2019 Hot Springs, AR DETAILS arrow_drop_down
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When I had an issue immediately got addressed and if the problem didn't get fixed they kept sending the guy out until the problem got resolved I've never had a company do that for me ever I am very satisfied with the outcome!!

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Reply from American Residential Warranty

Jun 24, 2019

Hello Charles, Thank you for the kind review. We are pleased to hear that you are satisfied with the service you have received. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Lauren Smith

June 24th, 2019 Monterey, CA

I researched different companies. ARW had the best price for the coverage I was looking for. I had a couple of minor issues in the beginning but all was worked out.

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Reply from American Residential Warranty

Jun 24, 2019

Hello Lauren, Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Marla Bourn

June 24th, 2019 Greenwood, LA DETAILS arrow_drop_down
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So far my experience with ARW has been mostly positive. Had a small problem with a water heater claim being rejected originally but it was later cleared up satisfactorily. It's a little involved sometimes if you want to use a repair service of your own choosing, but other than that, they take care of everything very promptly and usually with great concern for your comfort and well being. All in all, I'm please with the service they have provided me and will continue to use them.

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Reply from American Residential Warranty

Jun 24, 2019

Hello Marla, Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided to you. Please do not hesitate to reach out to us should any future need arise as we look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

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Bobbie Jean Lawrence

June 24th, 2019 Nashville, TN DETAILS arrow_drop_down
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Great Company with professional caring employees.

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Reply from American Residential Warranty

Jun 24, 2019

Hello Bobbie, Thank you for the kind review. We are pleased to hear that you are satisfied by our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to service you for your home warranty needs. Sincerely, American Residential Warranty

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SD

June 24th, 2019 Vancouver, WA DETAILS arrow_drop_down
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I am so happy that I reached out to the corporate office for assistance with my first claim I have with my freezer and computer docking station. I was so lucky to have connected with J.R. who went way above and beyond my expectations to help me and resolved my issues without question!! I am still in awe!! He was awesome and really made may day today!!

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Reply from American Residential Warranty

Jun 24, 2019

Hello SD, Thank you for the kind review. We are pleased to hear that you are satisfied with the customer service provided to you in regards to resolving your claim. Please do not hesitate to reach out should any future needs arise as we look forward to continuing to service you for your home warranty protection. Sincerely, American Residential Warranty

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Lloyd Morris

June 21st, 2019 Florence, SC DETAILS arrow_drop_down
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Any time I've ever needed them to do anything for me it's been done with good quality workmanship and reputable businesses I am completely satisfied with the service I get from this warranty company

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Reply from American Residential Warranty

Jun 21, 2019

Hello Lloyd, Thank you for the kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Cyndi

June 21st, 2019 Upper Marlboro, MD DETAILS arrow_drop_down
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My overall experience with American Residential Warranty has been very good. I've been very satisfied with the services they have provided in the past. I highly recommend their services.

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Reply from American Residential Warranty

Jun 21, 2019

Hello Cyndi, Thank you for your kind review. We are glad to hear that you are satisfied with our services. Please do not hesitate reaching out to us should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Dwayne Woodard

June 20th, 2019 Baton Rouge, LA DETAILS arrow_drop_down
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I used to always ask my mother why she wanted me to pay this bill for her when she was living and all she would say is just pay the bill like I asked you to Dwayne. Now I see why. This is a very good investment she made and the work they do is really helpful for anyone buying a home. Have had a few hiccups but overall your service is top notch.

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Reply from American Residential Warranty

Jun 20, 2019

Hello Dwayne, Thank you for your kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out to us should any future need arise as we look forward to continue to provide assistance for your home warranty needs. Sincerely, American Residential Warranty

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Patricia Thompson

June 20th, 2019 Hephzibah, GA DETAILS arrow_drop_down
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When I called up I am cordially handled and given all of the information I am needed to have my problem fixed. Whenever I contact the company that has been assigned to fix my problem they have always proven to be very receptive to me and my situation and readily accomodates me.

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Reply from American Residential Warranty

Jun 20, 2019

Hello Patricia, Thank you for the kind review. We are pleased to hear that you are satisfied with your services. Please do not hesitate to reach out to us should any future need arise. We look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Deloris Johnson

June 20th, 2019 Toledo, OH DETAILS arrow_drop_down
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Service was phenomenal and very quick, rated a for customer service

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Reply from American Residential Warranty

Jun 20, 2019

Hello Deloris, Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided. Please feel free to contact us should any future need arise as we look forward to being your go to provider for your home warranty needs. Sincerely, American Residential Warranty

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Wileda

June 14th, 2019 Tulsa, OK DETAILS arrow_drop_down
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Good service, but slow getting contractors to make repairs.

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Reply from American Residential Warranty

Jun 17, 2019

Hello Wileda, We are pleased to hear that you have a positive outlook on our services. We do apologize for any inconvenience you may have experienced with technician delays. If possible, please send us a private message with details of the negative experience so that we may initiate a full review. Sincerely, American Residential Warranty

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Nancy W. Pierre

June 13th, 2019 Opelousas, LA DETAILS arrow_drop_down
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Before I became a customer I compared other home warranty companies, but this company was best. I got more for services for a lower cost. I've had two services done by this company, and they were completed timely, & professionally. All services was completed and met my expectations.

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Reply from American Residential Warranty

Jun 13, 2019

Hello Nancy, Thank you for your kind review. We are pleased to hear that you have been satisfied with the services provided. Please do not hesitate to reach out should any need arise as we look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

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Vicki

June 12th, 2019 DETAILS arrow_drop_down
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I am a 67 year old disabled cancer survivor. To have American Residential Warranty is a blessing. I call, state my problem, answer a few questions regarding the problem, pay my copay, I am given a service number, date and company who will repair the item. Fast service and staff is courteous. Easy Peasy no stress. Thank you, please don't change.

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Reply from American Residential Warranty

Jun 12, 2019

Hello Vicki, Thank you for the kind review. We really appreciate the positive remarks and are happy to hear that you have been pleased with our services. If there is ever a need, please do not hesitate to reach out to us as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Tim Stiemann

June 5th, 2019 Houston, TX DETAILS arrow_drop_down
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American Residential Warranty is an outstanding Home Warranty Company. Through the years we have always received quick, efficient service and they have often gone the extra mile to help us. More than once we have been pleasantly surprised to find them willing to pay for the entire cost of certain covered items or give us a generous credit toward the parchase of a covered replacement ítem. They have also repaired many covered items in our home over the years and saved us tons of money in the process. Their warranty is worth every penny and I would highly recommend them to anyone looking for a good home warranty company. They are the best!

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Reply from American Residential Warranty

Jun 05, 2019

Hello Tim, Thank you for the kind review. We are pleased to hear that you are happy with the services we have been able to provide you. Please do not hesitate to reach out if any future need arises. We look forward to continue to provide you services for your home warranty needs. Sincerely, American Residential Warranty

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L. Chormanski

June 5th, 2019 Middletown, NY DETAILS arrow_drop_down
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ARW has not answered a phone call in under two hours, today my claim was demied because I had to have plumber replace a leaking hot water heater and claim was mot opened in time. Last summer I had a umber they sent not show up and charged the plan $600 of work that was never completed. Be sure to call and wait on hold for two hours to have them okay you finding a tech before having work done or you will have claim rejected as well. Going to cancel in 30 days when my new plan with another company kicks in.

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Reply from American Residential Warranty

Jun 19, 2019

Hello L. Chormanski, We apologize for any inconvenience you may have experience. Unfortunately, I am unable to locate your account given the information provided in this review. Could you please send us the name, address, and phone number associated with your account ? We would like to initiate a full review and see what we could do to help. We look forward to hearing from you. Sincerely, American Residential Warranty

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Michelle Iles

June 4th, 2019 Alexandria, LA DETAILS arrow_drop_down
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My washer recently went out. I called American Residential Warranty and they were very courteous and helpful. They assured me I would be receiving a call from a local repairman within 48 hours. I recieved a call the next day from the repairman to set up an appointment to check my washer. The repairman was also courteous and knowledgeable about my washer. I was informed a part would have to be ordered but my washer was still fixed within days of making the initial call.

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Reply from American Residential Warranty

Jun 04, 2019

Hello Michelle, Thank you for your kind review. We are pleased to hear that the issue with your washer has been resolved. Please do not hesitate to reach out to us should any future need arise. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Annette

June 4th, 2019 Ellenwood, GA DETAILS arrow_drop_down
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Service was fast my question was answered in the best way possible

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Reply from American Residential Warranty

Jun 04, 2019

Hello Annette, Thank you for the kind review. We are happy to hear that you have been pleased with our customer service. Please do not hesitate to reach out should any future need arise. We look forward to continue to service you for your home warranty needs. Sincerely, American Residential Warranty

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Ken Plasky

May 30th, 2019 Marshall, WI DETAILS arrow_drop_down
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Just a great company. This may be cliche to say but they do put the customer first. They bring in great and experienced techs without a high so pay.

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Reply from American Residential Warranty

May 30, 2019

Hello Ken, Thank you for your kind review. We are pleased to hear that you are satisfied with our overall service. Please do not hesitate to reach out should any need arise. We look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

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Ronald Leverette

May 30th, 2019 Stockbridge, GA DETAILS arrow_drop_down
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Great response time and service . Would recommend them to anyone.

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Reply from American Residential Warranty

May 30, 2019

Hello Ronald, Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

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Emma Thomas-Hay

May 30th, 2019 Sugar Land, TX DETAILS arrow_drop_down
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I am very dissatisfied with the most recent service or shall i say "lack of service" from American Residential Warranty. I have had my warranty plan for with this company for a number of years and have not had to use them until recently. My most recent claim was for my hot water heater that went out on Sunday, I called Monday morning to set up a claim and schedule a technician. The person asked me for the serial number of the water heater. I said i did not have it. She then told me she had to process a procedure for a claim without serial number that would take "two days". I said what if i call back later with the number, and she said that I could do it but it would still likely take two days. That same evening I called back and gave the serial number, and the technician looked in the system and did not see a claim was filed, so he set up a new claim and i paid the technician fee. On Tuesday I did not hear from them, on Wednesday I called and spoke to a supervisor, she said she would escalate my claim and I was told that the company has a "new contract with them" to manage their calls and claims and their company has different procedures therefore the 48 hr is now a standard for things like water heaters, etc. Things like airconditioners etc they try to do same day. I did not call on Thursday, nor did i receive a call from them. I called back on Friday late afternoon, and let them know I did not receive a call, and she tried to explain, that I called Monday after hours eastern time so that day did not count, so i said what about Tuesday and Wednesday, did they count? She then checked my claim and said they could not find a technician - so If i wanted to find one, pay out of pocket they would reimburse me in 1-3 business days...now by now you know that they have 48 hr business days or something because their time and mine is not in sync... but i agreed. I asked about how much they would reimburse for parts and labor and she said American Residential is a "repair" company - not a repair/replacement company. I said I have never heard of a warranty company that was a repair only company!!! Anyway - the story is not over yet, we bought our water heater and it is being installed today Saturday. Lets see how they handle the claim!!!

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Reply from American Residential Warranty

Jun 18, 2019

Hello Emma, We appreciate the opportunity given for us to review this matter. I am glad to see that you were able to speak to management and received an amicable resolution to this claim. Please do not hesitate to reach out should any future need arise. We look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

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Cortez Haynes

May 30th, 2019 Columbus, OH DETAILS arrow_drop_down
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I had a plumbing issue at home and called American residential warranty and told them what my issue was and they assigned a claim number to me and a plumber called and scheduled an appointment with me and came out and fixed my plumbing problem to my complete satisfaction.

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Reply from American Residential Warranty

May 30, 2019

Hello Cortez, Thank you for your kind review. We are please to hear that you are plumbing issue was resolved. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

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Cass

May 30th, 2019 DETAILS arrow_drop_down
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This was our first claim but I was very pleased with the responsiveness and customer service. The service call was exceptional and everything was fixed in one appointment.

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Reply from American Residential Warranty

May 30, 2019

Hello Cass, Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

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Deborah B

May 30th, 2019 Tuscaloosa, AL DETAILS arrow_drop_down
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When my husband and I call American Residential Warranty, most of the time we are in a panic. The operators listen to us and they immediately take away the pressure and concerns that we have. They assure us that someone will be attending to our concerns, promptly. It is exactly the answers that we need Thanks for taking away our worries.

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Reply from American Residential Warranty

May 30, 2019

Hello Deborah, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any need arise. We look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty