1. American Residential Warranty

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at American Residential Warranty below.

1-(844) 745-4561

Why Can I Trust Bestcompany.com arrow_drop_down

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.4
starstarstarstarstar_half

387 Reviews

Review Breakdown

5 star
69%
4 star
18%
3 star
2%
2 star
1%
1 star
10%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Robert

August 14th, 2019 Sharpsburg, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Air conditioning system stopped working. Did not run at all. Technician came out and replaced capacitor. Only paid the deductible. Great service and technician.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 14, 2019

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

history
starstar_borderstar_borderstar_borderstar_border

Sandra Griffin

August 12th, 2019 Washington, DC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 13, 2019

Hello Sandra, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

starstarstarstarstar

bonnie raimondi

August 12th, 2019 Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 13, 2019

Hello Bonnie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstar_borderstar_borderstar_border

Pep

August 11th, 2019 Charleroi, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

A lot more paperwork and waiting, followed by calling and waiting to receive our check.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 13, 2019

Hello Pep, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

starstarstarstarstar

Barb Petroff

August 11th, 2019 Wauconda, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 13, 2019

Hello Barb, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Vicky luster

August 8th, 2019 Birmingham, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My washer went out I call they got someone out here immediately I got a check cause they couldn’t fix my washer it was sooner than I thought it will be

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 12, 2019

Hello Vicky, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Richard

August 8th, 2019 St Louis, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

great customer service

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 12, 2019

Hello Richard, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Ashley

August 8th, 2019 Albuquerque, NM DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Initially rated low because they could not find me in their system and told me to contact corporate on Monday. Found good customer service through their facebook page. They facilitated contacting corporate office, submitting claim, and getting my AC fixed fast. They even waived the service fee for my troubles.

starstar_borderstar_borderstar_borderstar_border

Tracie

August 8th, 2019 Absecon, NJ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

starstarstarstarstar

Doug

August 7th, 2019 Honolulu, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have been a member of American Residential Warranty for the last two years. I am very pleased with the service that I have received, Recently we had a Dishwasher repaired as well as my wife's computer. I am pleased to report that the repair was performed in a timely manner. I will continue with my membership to ARW.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 08, 2019

Hello Doug, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Dishwasher Repair

August 7th, 2019 Honolulu, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

American Residential Warranty repaired our dishwasher in a timely manner. The service consultant was excellent and I am happy to report that the appliance works fine. It was a pleasure to work with ARW and I will continue to be an active member of their service.

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 08, 2019

Hello, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Susan Kelly

August 6th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Called to have my air conditioner repaired. I was referred to a company that does not accept American Residential insurance so I called the insurance company back and let them know. They were going to refer me to a second company and I never heard anything nobody ever came out. American Residential did refund my money when I let them know that I never got any response

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 07, 2019

Hello Susan, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

dorothy thomas

August 6th, 2019 Cincinnati, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The repair personnel kept me inform regarding the repair work, and were right on time

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 07, 2019

Hello Dorothy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Noble Brown

August 5th, 2019 Louisville, KY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Put on the work order that came out the next day to fix my water heater the man fix stop the leak he told me that comes back give him a call he came back in same day and fixed it

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 06, 2019

Hello Bird, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Vijay Ghei

August 1st, 2019 Yorktown Heights, NY DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

great and efficient service , cordial staff

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 02, 2019

Hello Vijay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Lucretia Cody

August 1st, 2019 Buffalo, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

He should be recommended for a bonus because he helped me understand everything I say I needed to know and I could contact him if I have any more problems or issue with my record that's how nice he was and he was very very polite and professional

American Residential Warranty Logo

Reply from American Residential Warranty

Aug 01, 2019

Hello Lucretia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Grace welsek

July 31st, 2019 Bergenfield, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great response time.They sent out 2 great repair men for2 different things One was for ice maker in refrigerator and the other one was clog in kitchen sink

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 31, 2019

Hello Grace, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Michelle Robertson

July 30th, 2019 Lansing, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I called for service and was treated extremely well. The work was done to my satisfaction

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 31, 2019

Hello Michelle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Frances Talbot

July 30th, 2019 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very professional. Explains coverage and process thoroughly.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 31, 2019

Hello Frances, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Camille

July 29th, 2019 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good service on both of the my repairs.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 30, 2019

Hello Camille, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstar_borderstar_borderstar_borderstar_border

LORRAINE GASPAR

July 27th, 2019 Visalia, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 18, 2019

Hello Lorraine, We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance. Sincerely, American Residential Warranty

starstarstarstarstar_border

Arlene

July 24th, 2019 Raleigh, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 24, 2019

Hello Arlene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Leslie Medlock

July 24th, 2019 Waynesboro, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 24, 2019

Hello Leslie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

JIMMY BUTTS

July 23rd, 2019 Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 24, 2019

Hello Jimmy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

renee

July 20th, 2019 Summerville, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Had an issue with my dryer not running hot causing me to have to run loads multiple times. I called and was able to get a technician to come out the very next day. Tech fixed the issue in 25 minutes!!

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 22, 2019

Hello Renee, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Denise

July 19th, 2019 Halls, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

My toilet was clogged up it was the weekend I had to pay for it but they reimbursed me

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 19, 2019

Hello Denese, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Danielle

July 19th, 2019 Warminster, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service. No complaints and have used them for several years now

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 19, 2019

Hello Danielle, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Lea Young

July 18th, 2019 Denison, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service! No hold time! Response time is wonderful. Personal service.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 19, 2019

Hello Lea, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Glenda Snelson

July 16th, 2019 West Blocton, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good service at a good quality price definitely would recommend.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 16, 2019

Hello Glenda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Karen Barr

July 14th, 2019 Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 15, 2019

Hello Karen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Adriane Buford

July 13th, 2019 Independence, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

American Residential Warranty scheduled an appointment with a service company that was able to schedule a same day appointment. The technician came,however; it took several days to get approval for work order because it was over the weekend. The service on my air conditioner was completed with no out of pocket expense to me.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 15, 2019

Hello Adriane, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Kumba

July 12th, 2019 West Henrietta, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Air conditioning stopped working they sent a nice company to fix it.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 12, 2019

Hello Kumba, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

nana

July 11th, 2019 Michigan City, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 08, 2019

Hello Nana, We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution. Sincerely, American Residential Warranty

starstarstarstarstar

Sonia Bivens

July 10th, 2019 Newark, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have been a Customer for about (2) years now , I am very satisfied with the service, I've used plumbing and electrical, everyone was great!, Great Job and Great Service.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 11, 2019

Hello Sonia, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Tracy Hamm-Simmons

July 9th, 2019 White Plains, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

American Residential Warranty is one of the better home warranty services. I always receive prompt and efficient service when I call. The representatives are always pleasant an# helpful. The service fee deductible is one of the lowest around. Best value.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 10, 2019

Hello Tracy, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Sharon Anderson

July 4th, 2019 Philadelphia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Heater wasn't working and they came out same day and fixed issue

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 05, 2019

Hello Sharon, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Lea Culp

July 4th, 2019 Crossett, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

My ceiling fan quit working. I called to find out what I needed to do. She told me and I said I wanted to use someone local. That was fine with them. I purchased the fan, paid the electrician, and got my money back within the week.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 05, 2019

Hello Lea, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstar_borderstar_borderstar_borderstar_border

Jialin Dai

July 2nd, 2019 Fontana, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I purchased this warranty based on the review. But I am so disappointed with this company. Looks it is trying to get all of my money. I paid the full year at once time. And I claimed one service with my water heater pipe leaky. And then after one month, I called to get another service with water heater no hot water. They set an appointment for me for the next four days. But on the appointment day, nobody showed up until I called, they told me they made a big mistake to send a different state company to me. Then they said they would make another appointment in two days. They did not care whether we had hot water use at all. Then they also told me that since I can only use $300 to fix the water heater, with the first $295 fixing the pipe, I only have $5 to use for the next time. I do not understand about it since I paid $55 trade fee every time. So I canceled the plan. But I only got $22 back( I paid $595 for the full year)after three months using with this home warranty. They told me that the $295 fixing fee should be paid by me and trade call fee and three months fee and $49 cancellation fee should be paid by me which I only got $22 back. I never met this kind of company. It is not my fault to cancel the warranty. They are not doing service right and also has the strange policy which fools the people. I have very bad experience with this company and would tell everyone about the situation. Do not use this company at all.

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 03, 2019

Hello Jialin, We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon. Sincerely, American Residential Warranty

starstarstarstarstar_border

Joel

July 1st, 2019 New Orleans, LA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Have used them to repair AC issues and has been good

American Residential Warranty Logo

Reply from American Residential Warranty

Jul 01, 2019

Hello Joel, Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

John S

June 27th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It is wonderful to have an honest, reliable organization that you can depend on in a time of need. We have called several times over the years and received prompt, efficient service and highly recommend.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 26, 2019

Hello John, Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come ! Best Regards, American Residential Warranty

starstarstarstarstar

Yvonne M Barrett

June 26th, 2019 Hampton, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have never had a problem with American Residential warranty when I call and need repairs within that same week they're able to get someone out and do my repairs they are very easy to work with and the customer service is awesome

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 28, 2019

Hello Yvonne, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. Sincerely, American Residential Warranty

starstarstarstarstar

Praveen Madhavaiya

June 26th, 2019 Dracut, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had to use the American Residential Warranty services twice thus far. Both times they have been phenomenal to use. No issues and they fulfilled their part promptly and to our complete satisfaction. The most recent one being that our microwave failed and the parts were too expensive since the unit was about 15 years old. So we got a brand new microwave and ARW paid for it.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 26, 2019

Hello Praveen, Thank you for the kind review. We are pleased to hear that you are satisfied with the services we have provided. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Charles1371

June 24th, 2019 Hot Springs, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I had an issue immediately got addressed and if the problem didn't get fixed they kept sending the guy out until the problem got resolved I've never had a company do that for me ever I am very satisfied with the outcome!!

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 24, 2019

Hello Charles, Thank you for the kind review. We are pleased to hear that you are satisfied with the service you have received. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Lauren Smith

June 24th, 2019 Monterey, CA

I researched different companies. ARW had the best price for the coverage I was looking for. I had a couple of minor issues in the beginning but all was worked out.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 24, 2019

Hello Lauren, Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Marla Bourn

June 22nd, 2019 Greenwood, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So far my experience with ARW has been mostly positive. Had a small problem with a water heater claim being rejected originally but it was later cleared up satisfactorily. It's a little involved sometimes if you want to use a repair service of your own choosing, but other than that, they take care of everything very promptly and usually with great concern for your comfort and well being. All in all, I'm please with the service they have provided me and will continue to use them.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 24, 2019

Hello Marla, Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided to you. Please do not hesitate to reach out to us should any future need arise as we look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

SD

June 21st, 2019 Vancouver, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am so happy that I reached out to the corporate office for assistance with my first claim I have with my freezer and computer docking station. I was so lucky to have connected with J.R. who went way above and beyond my expectations to help me and resolved my issues without question!! I am still in awe!! He was awesome and really made may day today!!

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 24, 2019

Hello SD, Thank you for the kind review. We are pleased to hear that you are satisfied with the customer service provided to you in regards to resolving your claim. Please do not hesitate to reach out should any future needs arise as we look forward to continuing to service you for your home warranty protection. Sincerely, American Residential Warranty

starstarstarstarstar

Bobbie Jean Lawrence

June 21st, 2019 Nashville, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great Company with professional caring employees.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 24, 2019

Hello Bobbie, Thank you for the kind review. We are pleased to hear that you are satisfied by our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to service you for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Lloyd Morris

June 21st, 2019 Florence, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Any time I've ever needed them to do anything for me it's been done with good quality workmanship and reputable businesses I am completely satisfied with the service I get from this warranty company

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 21, 2019

Hello Lloyd, Thank you for the kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar

Dwayne Woodard

June 20th, 2019 Baton Rouge, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I used to always ask my mother why she wanted me to pay this bill for her when she was living and all she would say is just pay the bill like I asked you to Dwayne. Now I see why. This is a very good investment she made and the work they do is really helpful for anyone buying a home. Have had a few hiccups but overall your service is top notch.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 20, 2019

Hello Dwayne, Thank you for your kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out to us should any future need arise as we look forward to continue to provide assistance for your home warranty needs. Sincerely, American Residential Warranty

starstarstarstarstar_border

Cyndi

June 20th, 2019 Upper Marlboro, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My overall experience with American Residential Warranty has been very good. I've been very satisfied with the services they have provided in the past. I highly recommend their services.

American Residential Warranty Logo

Reply from American Residential Warranty

Jun 21, 2019

Hello Cyndi, Thank you for your kind review. We are glad to hear that you are satisfied with our services. Please do not hesitate reaching out to us should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty