1. American Residential Warranty

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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User Reviews

Star Rating

4.4
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387 Reviews

Review Breakdown

5 star
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4 star
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3 star
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1 star
10%

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Hassan Cotay

October 2nd, 2019 Lanham, MD

Service is amazing. They are very professional.

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Reply from American Residential Warranty

Oct 03, 2019

Hello Hassan, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Michael

October 2nd, 2019 Florence, AL DETAILS arrow_drop_down
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Very bad experience they do not do what they say your best friend until something tears up then look out .Get ready to stay on the phone all day Not worth it at all!

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Reply from American Residential Warranty

Oct 02, 2019

Hello Michael, We apologize for any inconvenience you may have experienced. According to our records, a representative from the claims office contacted you about possible options that are in accordance with our terms and conditions. Please feel free to reach out should you have any further questions. Sincerely, American Residential Warranty

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MT

October 2nd, 2019 Stockbridge, GA DETAILS arrow_drop_down
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My experience with our last claim has been a nightmare. We called in September 30, 2019 that A/C was out. Assigned to service provider with a 2 business day wait. Fine, called that provider on Wednesday to learn that they had immediately rejected the claim and was told that ARW would contact us. Really, the only way I found out about the rejection was from the service provider. Tried calling ARW on October 2, 2019, called 3 different times and was on hold each time for 30 minutes and never reached the dispatch department. Finally calls claims department and got a smart mouthed young lady who kept saying it's not my department. Asked for a manager and got Brittany who was very helpful. The customer doesn't care about departments, to them, you are ARW a company. Brittany tried reaching dispatch but no luck either. She explained that we could seek outside service and send in the invoice. It takes 30 days for the invoice review and mailing time for reimbursement check. It is 90 + degrees in GA and to be without air is a death sentence. Experiences like this make customers look for other servicing companies. You don't have to wait on our payments. We pay immediately the service charge up front and to get NO SERVICE is unprofessional and disgraceful. What do you plan to do for this customer with this horrible experience? By the way that young lady needs customer service training or placed in job that does not deal with people.

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Reply from American Residential Warranty

Oct 02, 2019

Hello MT, We apologize for any inconvenience you may have experienced. Based on our records, it looks like you have been in communication with one of our claims supervisors who have escalated your claim and have been working on an emergency dispatch. Please feel free to reach out with any further inquiries. Sincerely, American Residential Warranty

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Norma soberal

September 28th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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American warranty has been able to solve 75 percent of my claims . One claim for an electrician they did not call me back and a month later when I contacted them although I live in Brooklyn NY they stated they could not find an electrician

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Reply from American Residential Warranty

Sep 30, 2019

Hello Norma, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Ms. Walker

September 27th, 2019 Upper Marlboro, MD DETAILS arrow_drop_down
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The repair person arrived when he said he would. He left the areas he worked in clean, he was polite & professional. He explained the work performed .

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Reply from American Residential Warranty

Sep 30, 2019

Hello Ms. Walker, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Desiree Hall

September 27th, 2019 Somerdale, NJ DETAILS arrow_drop_down
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I need my central air conditioner fixed. The tech came out the same day and fixed my air conditioner.

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Reply from American Residential Warranty

Sep 27, 2019

Hello Desiree, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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DSmith

September 26th, 2019 Memphis, TN DETAILS arrow_drop_down
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I had issues with my stove I called American Residential and was given the name of the company that would be coming out to fix my stove The company came out and was able to fix my stove. with no issues. I just had to pay the deductible. Thanks American Residential

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Reply from American Residential Warranty

Sep 26, 2019

Hello DSmith, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Timothy

September 24th, 2019 Bedford, IN DETAILS arrow_drop_down
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We haven't had enough experience yet with them. Customer service is excellent.

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Reply from American Residential Warranty

Sep 24, 2019

Hello Timothy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Diane Stodola

September 23rd, 2019 Goose Creek, SC DETAILS arrow_drop_down
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American Residential Warranty sent out a company to replace our ceiling fan in our Sunroom. They did a wonderful job in installing it and was a joy to deal with. We are very pleased in how we had to pick out the new ceiling fan and let them know and then they set the installation up for it to be installed.

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Reply from American Residential Warranty

Sep 24, 2019

Hello Diane, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Wanda Frasure

September 22nd, 2019 Edgewater, FL DETAILS arrow_drop_down
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Washer stopped working co response was answered imm ediately. Part was ordered and within a f ew days job was finished.1

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Reply from American Residential Warranty

Sep 24, 2019

Hello Wanda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Kisha

September 18th, 2019 New Orleans, LA DETAILS arrow_drop_down
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My house is less than five years old and I recently had a plumbing issue in the Kitchen sink. Well, needless to say I was upset. I called American Residential who immediately had a plumber come out and fix the issue. I'm grateful for American Residential!

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Reply from American Residential Warranty

Sep 18, 2019

Hello Kisha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Alexis Holmes

September 17th, 2019 Saint Ann, MO DETAILS arrow_drop_down
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My grandmother purchased this policy for her home. Not shortly after her air conditioner went out. She recieved estimates between $2800-$5000 to put in a new ac unit. She was offered $1100. Not enough to cover replacing it. She is an elderly woman on a fixed income and has been without her AC for over a week. She has repeatedly asked for a copy of the policy with no response. I suggest thinking twice before going with this company

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Reply from American Residential Warranty

Sep 18, 2019

Hello Alexis, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

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L Respass

September 16th, 2019 District Heights, MD

My experience with American Home Warranty. was not a good one. First, my gripe is about the terrible service we received when our air condition went out. They stated it was a 24 hour window someone will get in touch with us. I have asthma and the heat was very exhausting for me. Then we had to keep calling after the 24 hours were up. When someone finally came he said the system was too old they wouldn't cover it. What a bummer it was an awful two weeks we had to suffer, and adding insult to injury my Pepco bill sky rocketed to the highest ever 181.00 This is from having to use a lot of fans which really didn't do any good. Also, for that commercial which says her air conditioner was fixed the same day is a fable please be truthful to your customers. Regards, Loretta Respass

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Reply from American Residential Warranty

Feb 05, 2019

Hi L Respass, Thank you for your value feedback. We apologize for the hold time you experienced and we look forward to the continued opportunity to protect your home in the future. Sincerely, American Residential Warranty

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Robert

September 15th, 2019 Gordo, AL DETAILS arrow_drop_down
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This is a professional organizations that take pride in ensuring the customer is taking care of. I have always been satisfied with the quality of support the organisation provide.

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Reply from American Residential Warranty

Sep 16, 2019

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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P. Brown

September 13th, 2019 Senatobia, MS

I have been more satisfied with repairmen in taking care of such a major job. They were extremely clean, efficient, thorough, and timely. In addition, they were so respectful and I must repeat!!CLEAN!!!

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Reply from American Residential Warranty

Sep 16, 2019

Hello P. Brown, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Charles Smith

September 12th, 2019 DETAILS arrow_drop_down
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We needed a repair shortly after the 30 day period.We called to report the problem and had good customer service.The repair was done the next day.

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Reply from American Residential Warranty

Sep 12, 2019

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Shirley Garrett

September 11th, 2019 Indianapolis, IN DETAILS arrow_drop_down
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ARW is a good company to have when you need home repairs. They are efficient,repairmen is polite,they respect you and your home, they arrive on a time. My experience with the technician and the company is excellent. It’s also affordable. I would recommend them to everyone.

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Reply from American Residential Warranty

Sep 11, 2019

Hello Shirley, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Alvin Kilgore

September 10th, 2019 Sanford, FL DETAILS arrow_drop_down
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Any problem we have had has been taken care of courteously

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Reply from American Residential Warranty

Sep 11, 2019

Hello Alvin, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Zaarta

September 10th, 2019 High Point, NC DETAILS arrow_drop_down
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I have found great value in my warranty since day one. The price was good in comparison to the coverage I received. I have not have to use it a ton of times but the few times I have, I feel, have paid for the warranty.

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Reply from American Residential Warranty

Sep 11, 2019

Hello Zaarta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Antonio Wilson

September 9th, 2019 Upper Marlboro, MD DETAILS arrow_drop_down
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Very helpful/knowledgeable staff & customer service is phenomenal!

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Reply from American Residential Warranty

Sep 09, 2019

Hello Antonio, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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BYRON CLINTON

September 8th, 2019 Plainfield, IL

I have been a customer or user of ARW for years.They have provided the service that i needed in a timely and professional manner.I have used ARW on several occasions and they have been there for me in my time of need.

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Reply from American Residential Warranty

Sep 09, 2019

Hello Byron, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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J. Kiely

September 6th, 2019 Downers Grove, IL DETAILS arrow_drop_down
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We needed our dryer repaired. The technician had the parts and the repair was made. We've had no additional problems. The dryer has been working fine since the repair.

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Reply from American Residential Warranty

Sep 09, 2019

Hello J. Kiely, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Keshawna

September 6th, 2019 Winterville, NC DETAILS arrow_drop_down
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I called the warranty program after having it for several years. I was unsure it would work but it was awesome. The service was conducted fast and performed to my liking in a decent manner.

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Reply from American Residential Warranty

Sep 09, 2019

Hello Keshawna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Ruben Montiel IIIHot

September 6th, 2019 Mobile, AL DETAILS arrow_drop_down
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Outstanding Service!! I have owned my American Residential Warranty for many years, but this was the first claim I have submitted. I could not have been more satisfied!! Despite horror stories re: warranty policies, American Residential exceeded all of my expections. The tech that was sent to me to perform the repairs was also first class, both in timelyness & knowledge. I highly recommend this Company!

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Reply from American Residential Warranty

Sep 09, 2019

Hello Ruben, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Vince

September 4th, 2019 Palm Springs, CA DETAILS arrow_drop_down
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I put in a claim 3 weeks ago with ARW, regarding my pools heater. After going back-and-forth and back-and-forth between the ARW And the company they recommended . I just keep getting the run around . Finally today, after I contacted the Better Business Bureau I got a response from them denying my claim. They said that my pool heater was damaged by chemicals. My pool is a salt water pool, and other than salt being put in there have been no other chemicals put into the pool. I contacted the manufacturer of the pools heater and they told me the average life expectancy of their Pool heater is 7 to 10 years. My pool is now 10 years old. They said that the pools valves and gaskets will deteriorate after time, just because the fact that it's water. And water does cause rust As well as deterioration . Now, i just contacted my pool builder, and his company also does the pool maintenance on my pool. They said that it was no fault of my own that the heater has failed.

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Reply from American Residential Warranty

Sep 12, 2019

Hello Vincent, From our records, it looks like you have been in communication with a customer care manager. Please expect a follow-up call within 24-48 hours, if there are any questions in the meantime please feel free to reach out. Sincerely, American Residential Warranty

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Roy A. James

September 4th, 2019 Avon, OH DETAILS arrow_drop_down
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then transaction on my water went smooth with American Warranty would and will recommend them to family and friends. The monthly premium is very reasonable as well.

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Reply from American Residential Warranty

Sep 06, 2019

Hello Roy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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MissB

September 4th, 2019 Forest Park, GA DETAILS arrow_drop_down
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They sent a very knowledgeable technician out and he repaired the issue and also gave information and referrals to handle the cause of the problem

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Reply from American Residential Warranty

Sep 06, 2019

Hello MissB, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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BILLY STROUD

September 4th, 2019 Fayetteville, GA DETAILS arrow_drop_down
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First time use them customer were polite and friendly

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Reply from American Residential Warranty

Sep 06, 2019

Hello Billy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Broken fridge

August 29th, 2019 Springfield, MO DETAILS arrow_drop_down
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American Residential Warranty helped us get our refrigerator repaired quickly and without hassle.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Broken Fridge, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Margaret Medina

August 29th, 2019 Niangua, MO DETAILS arrow_drop_down
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Very satisfied with service. Service was done on schedule Tim e.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Margaret, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Stephen Joseph

August 29th, 2019 Derwood, MD DETAILS arrow_drop_down
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Excellent service, however you need to stay persistent or you maybe waiting an extended period.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Stephen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Tabitha R

August 28th, 2019 Fairview Heights, IL DETAILS arrow_drop_down
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I had a service call for an issue with my refrigerator. The process of calling in the claim was easy and a repair technician was dispatched within 24hours. Unfortunately the part needed for the repair had to be ordered, that caused a delay in the process. The company kept in contact with me until the parts were in stock and the repair technician was out to fix the refrigerator. The customer service provided was the wonder and the repair is also excellent.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Tabitha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Patricia Nelson

August 27th, 2019 Spanish Fort, AL DETAILS arrow_drop_down
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American Residential Warranty was great when my air conditioner went out 6 weeks ago. I called and gave them the information and they had a service man here that afternoon. It was fixed and I didn't have to do anything. I am so happy to be an American Residential Warranty customer.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Patricia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Jesse Kahue

August 27th, 2019 Tacoma, WA DETAILS arrow_drop_down
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Currently in the middle of trying to get my furnace replaced with American Residential Warranty. We had a contractor come out a month ago through American Residential Warranty to check out our furnace since it will blow heat into the house constantly no matter what temp it is. He said that our furnace is too old (1992) to get any parts and that it needs to be replaced. There has been a lot of correspondence back and forth between claims and the contractor, but nothing has happened since the contractor visited back on July 31st. My wife and I are trying to get this fixed before the end of summer, as we want a warm house for our 10 month old son.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Jesse, Our records indicate that you have spoken with a customer care manager at our corporate office who was able to provide you with an amicable resolution. Should you need any further assistance, please do not hesitate to reach out. Sincerely, American Residential Warranty

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Jon miller

August 26th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Denied claim, sent out a subpar service provider and the process is painfully slow. Let’s just say sales and claims aren’t exactly aligned. Most disapointing experience.

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Peggy

August 25th, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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We had a drainage problem in our bathroom. We contacted ARW. Customer Service collected information needed and located a company to fix the problem. A plumber came out that day and fixed the problem. He explained the problem as he was working. We were very pleased with his friendly, courteous manner and would recommend the company to anyone.

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Reply from American Residential Warranty

Aug 26, 2019

Hello Peggy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Nicole Hinson

August 24th, 2019 Marietta, GA DETAILS arrow_drop_down
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Broken a/c; they referred me to a great company.

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Reply from American Residential Warranty

Aug 26, 2019

Hello Nicole, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Greg

August 24th, 2019 Unionville, MO DETAILS arrow_drop_down
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Have had several claims, and all have been handled very well!!!

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Reply from American Residential Warranty

Aug 26, 2019

Hello Greg, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Charles Danberry

August 23rd, 2019 Little River, SC DETAILS arrow_drop_down
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We are very please with the service we received with our membership in American Residential Warranty! Our double oven was like new, however, the top oven wouldn’t work. The codes kept saying it was the locking mechanism, and technicians replaced parts. It looked like a perfectly good appliance was going to have to be taken out, until ARW called in Fred. He’s an old-school repairman who was able to find the issue and repair our oven in one quick visit! We really appreciate the work of ARW, we’re already planning Christmas Cookie Baking time.

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Reply from American Residential Warranty

Aug 23, 2019

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Willa Dean Williams

August 21st, 2019 Whiteville, NC DETAILS arrow_drop_down
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Very prompt and professional in locating technician to do repairs. Customer Service was readily available and informed of the process used to resolve the situation at hand. Reliable company contacted and made contact with customer to make appointment in a timely manner. Customer was satisfied with results.

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Reply from American Residential Warranty

Aug 22, 2019

Hello Willa, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Virna

August 21st, 2019 East Chicago, IN DETAILS arrow_drop_down
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Very good excellent service in she call mi back in a minute

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Reply from American Residential Warranty

Aug 22, 2019

Hello Virna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Tay

August 21st, 2019 Boston, MA DETAILS arrow_drop_down
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My washer stopped working, I called American Residential warranty and within 24 hours a licensed technician was in my home for the standard fee and with no extra costs. My washer is completely fixed and running like nothing happened to it. Thank you ARW.

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Reply from American Residential Warranty

Aug 22, 2019

Hello Tay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Terry

August 21st, 2019 Dover, DE DETAILS arrow_drop_down
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Quick response to complaint and great customer experience

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Reply from American Residential Warranty

Aug 22, 2019

Hello Terry, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Ertha Reynolds

August 20th, 2019 McDonough, GA DETAILS arrow_drop_down
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my experience was awesome, they did an excellent job in no time

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Reply from American Residential Warranty

Aug 21, 2019

Hello Ertha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Latisha

August 20th, 2019 New Orleans, LA DETAILS arrow_drop_down
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My experience with American Residential has been great so far. Recently I had to get my microwave repaired and I was very pleased with the service they provided.

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Reply from American Residential Warranty

Aug 20, 2019

Hello Latisha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Jarvis Corbett

August 19th, 2019 Kissimmee, FL DETAILS arrow_drop_down
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American Residential Warranty is an excellent home warranty program for homeowners. This company goes above and beyond when you call them for support. I recommend them 100% when my a/c needed service American Residential was prompt and courteous.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Jarvis, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Evelyn Joseph

August 17th, 2019 St Louis, MO DETAILS arrow_drop_down
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My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Evelyn, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Gloria Shelton

August 16th, 2019 Roswell, GA DETAILS arrow_drop_down
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American Residential Warranty is true to there word. All of my claims have been worked in a timely manner. The techs are always knowledgeable and well prepared. Good company.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Gloria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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J Madison

August 16th, 2019 Columbia, SC DETAILS arrow_drop_down
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Worked with the pool company we wanted!!

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Reply from American Residential Warranty

Aug 16, 2019

Hello J, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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C. Antonetty

August 15th, 2019 Haledon, NJ DETAILS arrow_drop_down
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Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

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Reply from American Residential Warranty

Aug 16, 2019

Hello C, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty