American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. The same technician under the same fee can also cover two appliances during a visit.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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User Reviews

Star Rating

4.5
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371 Reviews

Review Breakdown

5 star
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4 star
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1 star
8%

Sentiment Criteria

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Shirley Garrett

September 11th, 2019 Indianapolis, IN DETAILS arrow_drop_down
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ARW is a good company to have when you need home repairs. They are efficient,repairmen is polite,they respect you and your home, they arrive on a time. My experience with the technician and the company is excellent. It’s also affordable. I would recommend them to everyone.

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Reply from American Residential Warranty

Sep 11, 2019

Hello Shirley, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Alvin Kilgore

September 11th, 2019 Sanford, FL DETAILS arrow_drop_down
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Any problem we have had has been taken care of courteously

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Reply from American Residential Warranty

Sep 11, 2019

Hello Alvin, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Zaarta

September 11th, 2019 High Point, NC DETAILS arrow_drop_down
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I have found great value in my warranty since day one. The price was good in comparison to the coverage I received. I have not have to use it a ton of times but the few times I have, I feel, have paid for the warranty.

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Reply from American Residential Warranty

Sep 11, 2019

Hello Zaarta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Antonio Wilson

September 9th, 2019 Upper Marlboro, MD DETAILS arrow_drop_down
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Very helpful/knowledgeable staff & customer service is phenomenal!

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Reply from American Residential Warranty

Sep 09, 2019

Hello Antonio, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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BYRON CLINTON

September 9th, 2019 Plainfield, IL

I have been a customer or user of ARW for years.They have provided the service that i needed in a timely and professional manner.I have used ARW on several occasions and they have been there for me in my time of need.

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Reply from American Residential Warranty

Sep 09, 2019

Hello Byron, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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J. Kiely

September 9th, 2019 Downers Grove, IL DETAILS arrow_drop_down
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We needed our dryer repaired. The technician had the parts and the repair was made. We've had no additional problems. The dryer has been working fine since the repair.

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Reply from American Residential Warranty

Sep 09, 2019

Hello J. Kiely, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Keshawna

September 9th, 2019 Winterville, NC DETAILS arrow_drop_down
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I called the warranty program after having it for several years. I was unsure it would work but it was awesome. The service was conducted fast and performed to my liking in a decent manner.

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Reply from American Residential Warranty

Sep 09, 2019

Hello Keshawna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Ruben Montiel IIIHot

September 9th, 2019 Mobile, AL DETAILS arrow_drop_down
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Outstanding Service!! I have owned my American Residential Warranty for many years, but this was the first claim I have submitted. I could not have been more satisfied!! Despite horror stories re: warranty policies, American Residential exceeded all of my expections. The tech that was sent to me to perform the repairs was also first class, both in timelyness & knowledge. I highly recommend this Company!

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Reply from American Residential Warranty

Sep 09, 2019

Hello Ruben, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Vince

September 6th, 2019 Palm Springs, CA DETAILS arrow_drop_down
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I put in a claim 3 weeks ago with ARW, regarding my pools heater. After going back-and-forth and back-and-forth between the ARW And the company they recommended . I just keep getting the run around . Finally today, after I contacted the Better Business Bureau I got a response from them denying my claim. They said that my pool heater was damaged by chemicals. My pool is a salt water pool, and other than salt being put in there have been no other chemicals put into the pool. I contacted the manufacturer of the pools heater and they told me the average life expectancy of their Pool heater is 7 to 10 years. My pool is now 10 years old. They said that the pools valves and gaskets will deteriorate after time, just because the fact that it's water. And water does cause rust As well as deterioration . Now, i just contacted my pool builder, and his company also does the pool maintenance on my pool. They said that it was no fault of my own that the heater has failed.

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Reply from American Residential Warranty

Sep 12, 2019

Hello Vincent, From our records, it looks like you have been in communication with a customer care manager. Please expect a follow-up call within 24-48 hours, if there are any questions in the meantime please feel free to reach out. Sincerely, American Residential Warranty

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Roy A. James

September 6th, 2019 Avon, OH DETAILS arrow_drop_down
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then transaction on my water went smooth with American Warranty would and will recommend them to family and friends. The monthly premium is very reasonable as well.

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Reply from American Residential Warranty

Sep 06, 2019

Hello Roy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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MissB

September 6th, 2019 Forest Park, GA DETAILS arrow_drop_down
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They sent a very knowledgeable technician out and he repaired the issue and also gave information and referrals to handle the cause of the problem

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Reply from American Residential Warranty

Sep 06, 2019

Hello MissB, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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BILLY STROUD

September 6th, 2019 Fayetteville, GA DETAILS arrow_drop_down
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First time use them customer were polite and friendly

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Reply from American Residential Warranty

Sep 06, 2019

Hello Billy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Broken fridge

August 29th, 2019 Springfield, MO DETAILS arrow_drop_down
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American Residential Warranty helped us get our refrigerator repaired quickly and without hassle.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Broken Fridge, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Margaret Medina

August 29th, 2019 Niangua, MO DETAILS arrow_drop_down
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Very satisfied with service. Service was done on schedule Tim e.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Margaret, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Stephen Joseph

August 29th, 2019 Derwood, MD DETAILS arrow_drop_down
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Excellent service, however you need to stay persistent or you maybe waiting an extended period.

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Reply from American Residential Warranty

Aug 29, 2019

Hello Stephen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Tabitha R

August 28th, 2019 Fairview Heights, IL DETAILS arrow_drop_down
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I had a service call for an issue with my refrigerator. The process of calling in the claim was easy and a repair technician was dispatched within 24hours. Unfortunately the part needed for the repair had to be ordered, that caused a delay in the process. The company kept in contact with me until the parts were in stock and the repair technician was out to fix the refrigerator. The customer service provided was the wonder and the repair is also excellent.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Tabitha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Patricia Nelson

August 28th, 2019 Spanish Fort, AL DETAILS arrow_drop_down
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American Residential Warranty was great when my air conditioner went out 6 weeks ago. I called and gave them the information and they had a service man here that afternoon. It was fixed and I didn't have to do anything. I am so happy to be an American Residential Warranty customer.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Patricia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Jesse Kahue

August 28th, 2019 Tacoma, WA DETAILS arrow_drop_down
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Currently in the middle of trying to get my furnace replaced with American Residential Warranty. We had a contractor come out a month ago through American Residential Warranty to check out our furnace since it will blow heat into the house constantly no matter what temp it is. He said that our furnace is too old (1992) to get any parts and that it needs to be replaced. There has been a lot of correspondence back and forth between claims and the contractor, but nothing has happened since the contractor visited back on July 31st. My wife and I are trying to get this fixed before the end of summer, as we want a warm house for our 10 month old son.

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Reply from American Residential Warranty

Aug 28, 2019

Hello Jesse, Our records indicate that you have spoken with a customer care manager at our corporate office who was able to provide you with an amicable resolution. Should you need any further assistance, please do not hesitate to reach out. Sincerely, American Residential Warranty

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Jon miller

August 27th, 2019 Brooklyn, NY DETAILS arrow_drop_down
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Denied claim, sent out a subpar service provider and the process is painfully slow. Let’s just say sales and claims aren’t exactly aligned. Most disapointing experience.

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Peggy

August 26th, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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We had a drainage problem in our bathroom. We contacted ARW. Customer Service collected information needed and located a company to fix the problem. A plumber came out that day and fixed the problem. He explained the problem as he was working. We were very pleased with his friendly, courteous manner and would recommend the company to anyone.

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Reply from American Residential Warranty

Aug 26, 2019

Hello Peggy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Nicole Hinson

August 26th, 2019 Marietta, GA DETAILS arrow_drop_down
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Broken a/c; they referred me to a great company.

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Reply from American Residential Warranty

Aug 26, 2019

Hello Nicole, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Greg

August 26th, 2019 Unionville, MO DETAILS arrow_drop_down
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Have had several claims, and all have been handled very well!!!

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Reply from American Residential Warranty

Aug 26, 2019

Hello Greg, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Charles Danberry

August 23rd, 2019 Little River, SC DETAILS arrow_drop_down
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We are very please with the service we received with our membership in American Residential Warranty! Our double oven was like new, however, the top oven wouldn’t work. The codes kept saying it was the locking mechanism, and technicians replaced parts. It looked like a perfectly good appliance was going to have to be taken out, until ARW called in Fred. He’s an old-school repairman who was able to find the issue and repair our oven in one quick visit! We really appreciate the work of ARW, we’re already planning Christmas Cookie Baking time.

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Reply from American Residential Warranty

Aug 23, 2019

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Willa Dean Williams

August 22nd, 2019 Whiteville, NC DETAILS arrow_drop_down
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Very prompt and professional in locating technician to do repairs. Customer Service was readily available and informed of the process used to resolve the situation at hand. Reliable company contacted and made contact with customer to make appointment in a timely manner. Customer was satisfied with results.

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Reply from American Residential Warranty

Aug 22, 2019

Hello Willa, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Virna

August 22nd, 2019 East Chicago, IN DETAILS arrow_drop_down
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Very good excellent service in she call mi back in a minute

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Reply from American Residential Warranty

Aug 22, 2019

Hello Virna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Tay

August 22nd, 2019 Boston, MA DETAILS arrow_drop_down
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My washer stopped working, I called American Residential warranty and within 24 hours a licensed technician was in my home for the standard fee and with no extra costs. My washer is completely fixed and running like nothing happened to it. Thank you ARW.

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Reply from American Residential Warranty

Aug 22, 2019

Hello Tay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Terry

August 22nd, 2019 Dover, DE DETAILS arrow_drop_down
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Quick response to complaint and great customer experience

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Reply from American Residential Warranty

Aug 22, 2019

Hello Terry, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Ertha Reynolds

August 21st, 2019 McDonough, GA DETAILS arrow_drop_down
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my experience was awesome, they did an excellent job in no time

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Reply from American Residential Warranty

Aug 21, 2019

Hello Ertha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Latisha

August 20th, 2019 New Orleans, LA DETAILS arrow_drop_down
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My experience with American Residential has been great so far. Recently I had to get my microwave repaired and I was very pleased with the service they provided.

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Reply from American Residential Warranty

Aug 20, 2019

Hello Latisha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Jarvis Corbett

August 19th, 2019 Kissimmee, FL DETAILS arrow_drop_down
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American Residential Warranty is an excellent home warranty program for homeowners. This company goes above and beyond when you call them for support. I recommend them 100% when my a/c needed service American Residential was prompt and courteous.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Jarvis, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Evelyn Joseph

August 19th, 2019 St Louis, MO DETAILS arrow_drop_down
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My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Evelyn, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Gloria Shelton

August 19th, 2019 Roswell, GA DETAILS arrow_drop_down
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American Residential Warranty is true to there word. All of my claims have been worked in a timely manner. The techs are always knowledgeable and well prepared. Good company.

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Reply from American Residential Warranty

Aug 19, 2019

Hello Gloria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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J Madison

August 16th, 2019 Columbia, SC DETAILS arrow_drop_down
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Worked with the pool company we wanted!!

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Reply from American Residential Warranty

Aug 16, 2019

Hello J, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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C. Antonetty

August 16th, 2019 Haledon, NJ DETAILS arrow_drop_down
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Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

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Reply from American Residential Warranty

Aug 16, 2019

Hello C, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Robert

August 14th, 2019 Sharpsburg, GA DETAILS arrow_drop_down
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Air conditioning system stopped working. Did not run at all. Technician came out and replaced capacitor. Only paid the deductible. Great service and technician.

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Reply from American Residential Warranty

Aug 14, 2019

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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bonnie raimondi

August 13th, 2019 Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

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Reply from American Residential Warranty

Aug 13, 2019

Hello Bonnie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Sandra Griffin

August 13th, 2019 Washington, DC DETAILS arrow_drop_down
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I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

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Reply from American Residential Warranty

Aug 13, 2019

Hello Sandra, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

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Pep

August 13th, 2019 Charleroi, PA DETAILS arrow_drop_down
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A lot more paperwork and waiting, followed by calling and waiting to receive our check.

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Reply from American Residential Warranty

Aug 13, 2019

Hello Pep, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

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Barb Petroff

August 13th, 2019 Wauconda, IL DETAILS arrow_drop_down
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Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

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Reply from American Residential Warranty

Aug 13, 2019

Hello Barb, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Tracie

August 11th, 2019 Absecon, NJ DETAILS arrow_drop_down
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My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

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Ashley

August 11th, 2019 Albuquerque, NM DETAILS arrow_drop_down
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Initially rated low because they could not find me in their system and told me to contact corporate on Monday. Found good customer service through their facebook page. They facilitated contacting corporate office, submitting claim, and getting my AC fixed fast. They even waived the service fee for my troubles.

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Richard

August 11th, 2019 St Louis, MO DETAILS arrow_drop_down
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great customer service

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Reply from American Residential Warranty

Aug 12, 2019

Hello Richard, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Vicky luster

August 11th, 2019 Birmingham, AL DETAILS arrow_drop_down
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My washer went out I call they got someone out here immediately I got a check cause they couldn’t fix my washer it was sooner than I thought it will be

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Reply from American Residential Warranty

Aug 12, 2019

Hello Vicky, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Dishwasher Repair

August 8th, 2019 Honolulu, HI DETAILS arrow_drop_down
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American Residential Warranty repaired our dishwasher in a timely manner. The service consultant was excellent and I am happy to report that the appliance works fine. It was a pleasure to work with ARW and I will continue to be an active member of their service.

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Reply from American Residential Warranty

Aug 08, 2019

Hello, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Doug

August 8th, 2019 Honolulu, HI DETAILS arrow_drop_down
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I have been a member of American Residential Warranty for the last two years. I am very pleased with the service that I have received, Recently we had a Dishwasher repaired as well as my wife's computer. I am pleased to report that the repair was performed in a timely manner. I will continue with my membership to ARW.

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Reply from American Residential Warranty

Aug 08, 2019

Hello Doug, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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dorothy thomas

August 7th, 2019 Cincinnati, OH DETAILS arrow_drop_down
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The repair personnel kept me inform regarding the repair work, and were right on time

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Reply from American Residential Warranty

Aug 07, 2019

Hello Dorothy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Susan Kelly

August 7th, 2019 DETAILS arrow_drop_down
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Called to have my air conditioner repaired. I was referred to a company that does not accept American Residential insurance so I called the insurance company back and let them know. They were going to refer me to a second company and I never heard anything nobody ever came out. American Residential did refund my money when I let them know that I never got any response

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Reply from American Residential Warranty

Aug 07, 2019

Hello Susan, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Noble Brown

August 5th, 2019 Louisville, KY DETAILS arrow_drop_down
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Put on the work order that came out the next day to fix my water heater the man fix stop the leak he told me that comes back give him a call he came back in same day and fixed it

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Reply from American Residential Warranty

Aug 06, 2019

Hello Bird, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Vijay Ghei

August 2nd, 2019 Yorktown Heights, NY DETAILS arrow_drop_down
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great and efficient service , cordial staff

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Reply from American Residential Warranty

Aug 02, 2019

Hello Vijay, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

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Lucretia Cody

August 1st, 2019 Buffalo, NY DETAILS arrow_drop_down
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He should be recommended for a bonus because he helped me understand everything I say I needed to know and I could contact him if I have any more problems or issue with my record that's how nice he was and he was very very polite and professional

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Reply from American Residential Warranty

Aug 01, 2019

Hello Lucretia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty