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American Residential Warranty

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6.0

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MM Ellicott City, MD

I called in to have someone come out to look at my refrigerator, and the customer service rep was very nice and was able to have someone come out the next day. They have very fast service and they were able to resolve the issue when they came to my house.

3 years ago

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Reply from American Residential Warranty

Hi MM , Thank you for the kind review. We are pleased to hear that your refrigerator was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 19th, 2019

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Gregory Henderson Lancaster, NY

I appreciate the service , it has saved my family out of pocket expenses on multiple occasions. I have used it to repair my stove, microwave ,dryer, washing machine, and thermostat , there is usually not a long wait . And the technicians, are very skilled and professional.

3 years ago

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Reply from American Residential Warranty

Greg, We are pleased to learn that we have saved you and your family money on several occasions and that we were able to repairs many items in your home. Next time you need us we will be ready, Best regards, American Residential Warranty

Feb. 13th, 2019

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Re'Shan Coats Zachary, LA

American Residential Warranty provided me with exceptional results. The representative was very prompt, courteous, and professional. All of my questions and concerns were addressed. Surpassed all of my expectations. The service was great and an overall great experience. I highly recommend this company.

3 years ago

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Reply from American Residential Warranty

Re'Shan, Thank you for taking the time to share about your recent experience with ARW. If there is anything else we can help you with please let us know and we look forward to continuing to serve all of your home warranty needs. Best regards, American Residential Warranty

Feb. 13th, 2019

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Audrey Macfarlane Dallas, TX

I love my home and I wanted a good service to protect it once I actually moved in. American residential warranty had good reviews and great prices, so I gave them a shot. My rates have stayed the same and there were no hidden fees, I'm grateful for them and I have a peace of mind now with the warranty being in place.

10 months ago

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Reply from American Residential Warranty

Hi Audrey, Thank you so much for your feedback. We are so pleased to have the opportunity to continue protecting your home. We would love the opportunity to reach out and discuss your positive experience further with you. Please send an email to [email protected] with your policy and best contact phone number or address and a member of our Corporate team will be happy to reach out to you directly. We look forward to hearing from you and wish you all the best in your future endeavors. Sincerely, ARW Home Services

Jan. 28th, 2022

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Jmarsh Macomb, MI

After many years of faulty appliances, I finally invested in a warranty plan to cover my appliances and feel comfort knowing that there is help available 24/7 if I experience any issues. I recommend American Residential Warranty for a peace of mind at an affordable price. Their customer service team has been friendly, helpful, and knowledgeable when I have contacted them with questions regarding my plan. I have not needed to file any claims yet (thankfully) but I do have coverage for my fridge, dishwasher, oven, washer/dryer bundle.

1 year ago

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Reply from American Residential Warranty

Hi Jmarsh, Thank you so much for the kind words. We appreciate your feedback and are so pleased you had a wonderful customer service experience. We look forward to continuing to protect your home in the future. Sincerely, ARW Home Services

Oct. 29th, 2021

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Linda Dowdy Ione, CA

We had American Residential Warranty coverage for our new home for a year. Thankfully we never had to use it. The second year we decided not to renew. The company charged my account $500 without my permission and will not return my money. I have been waiting since June 21st and they have not responded to repeated requests.

4 months ago

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Edna Mccall

Very Professional,courteous. Repair person called next day and made temp.repairs until part arrived.

2 years ago

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Reply from American Residential Warranty

Hello Edna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 19th, 2020

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andrea brown

I think that a good rate. I did have problems with computer problems with the person on the phone. I had to wait for the i.t. People to call me back.

2 years ago

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Reply from American Residential Warranty

Hello Andrea, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 29th, 2020

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wealtha deakings Pueblo, CO

This insurance was ok until my washer broke down and I discovered it wasn’t covered. When I bought this plan I thought it was included. I terminated my insurance and went with AMERICAN Home Shield.

4 months ago

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Be'ana Duke Allen, TX

The Rating that American Residential Warranty deserves is zero they don't deserve anything. The American Residential Warranty is a joke if you purchase it. I would say it's the worst home warranty ever. I have a home and I am not a jack of all trades so that's why I purchased American ResidentIal WARRANTY. I recently literally has a hot water heater that was leaking when I came home that evening. There was just as much water in the garage as a full bath tub. Once before I had an emergency before where toilet was over flowing in my home like a swimming pool so I and called to placed an emergency claim and was told , we cannot get anyone to your home just call another emergency service and we will reimburse you the money just keep the receipt. Here I am again with truly another emergency and I knew it would be 24 hours before I would get assistance so I called another plumber 24/7 emergency service again which cost me $199.00 just to look at the water heater. Now the water heater has to be replaced and I am left with cold water to bath/shower in I am not a happy camper. Again I had to purchase a new water heater that was expensive to be installed. Ok I have to pay for emergency fee and a new water heater to be installed at my home and I call American Residential Warranty and assuming that I will get some type of money reimburse, wrong again. The customer service agents talked to me like I was an idiot or they were so un friendly. If I had to rate the customer service it would be a zero. The American Residential Warranty needs to realize customer pay a fee to them each month for a service that I personally never ever receive. Now I just see my money going in a hole and I am held hostage. The joke is on me I thought this time I picked a winner but American Residential Warranty was 10 times worst than the last extended home warrant I had. I said all this to warn you don't waste your money while lining the pockets for American Residential Warranty . They will gladly take your money every month and never provide the service that you deserve. Yes I am very upset but I pay American Residential Warranty every month on time and in return I receive Zero service when needed or an emergency such as this and the customer service agents from HELL. RUN DON'T WALK AWAY FROM SIGNING WITH American Residential Warranty . I cost me to learn a valuable lesson but your lesson can be free from my experience.

10 months ago

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Reply from American Residential Warranty

Dear Valued Customer, We apologize for the unfortunate experience you have described above and we would like the opportunity to look into it further. If you don't mind, please forward an email including your name, policy address and best contact number to [email protected] so we may initiate a full review into your experience. Once received and reviewed, a member of our Corporate team will be reaching out to you accordingly to discuss your experience further. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Feb. 2nd, 2022

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D. G. East Moline, IL

Customer service has been horrible. My furnace went out in November and I called ARW. Got a good response back and the sent it off to another company to deal with the issue. Didn't hear from the company for a couple of days, I had to contact them. They said they couldn't find someone in my area to do the work. It' below freezing and I have no heat and they don't call me to tell me they can't fix it. I was told by a representative on Saturday 11/20/2021 that I would hear from someone by Monday 11/22/2021. After I didn't hear from someone by Tuesday I had to call for the repair to be done because my house was 50 degrees and dropping. I didn't hear from anyone until 12/3/2021 saying they've been trying to reach me (? even though they have called me before so they have the correct number and I have no missed calls from them) to tell me they couldn't find someone in my area to do the work. It took me 5 minutes to find an HVAC perdon. They stated that I could get it done myself I just need to send the invoice to get reimbursed. I emailed the invoice on 12/7/2021 and per their standard procedures I have heard nothing back from them. I haven't received an email saying they got the invoice and I haven't received a check. I'm not sure how most companies work, but sounding nice on the phone and passing the buck to someone else doesn't work for me. 50 degrees in a house is extremely cold - I just wish ARW cared enough to do what I had paid them to do or to at least get me my reimbursement quickly. Obviously another company more concerned about making money than helping their clients.

10 months ago

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Reply from American Residential Warranty

Dear Valued Customer, We apologize for the unfortunate experience you describe above, Please forward an email to [email protected] so we may initiate a full review into the outcome of the claim. Please include your name, policy address, phone number so we may verify your account. Once we have reviewed your account and claims history, a member of the Corporate team will be reaching out to you directly to discuss the outcome. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Jan. 25th, 2022

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mannis8000 Atwood, IL

What a disgrace this company is! Their salesman lied to me. We have 2 houses and we canceled our old American Home Shield Warranty to sign up with American Residential Warranty because the salesman promised us it would be better. We are shocked at what we found out today! So today when we tried to use it for the first time they denied the claim. The representative was not very nice as well! We were very disappointed at how we were treated! They said we needed “additional coverage”. Nobody said we had the option for additional coverage. What a scam. Now the monthly premium is almost double what we were paying before! I have canceled both and I have to call the contractor myself to get this fixed.

10 months ago

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Reply from American Residential Warranty

Hi Matt, We apologize for the unfortunate experience you describe above. We are reviewing your account and a member of the Corporate team will be reaching out to you shortly to discuss your account moving forward. We thank you for your feedback, so we may review our business processes and hope to have the opportunity to turn your experience around in the future. Wishing you all the best in your future endeavors. Sincerely, ARW Home Services

Jan. 21st, 2022

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John Burns Milton, FL

My AC went out on the 28th of December. The technician came out and stated that the accumulator had a leak. He submitted his proposal and estimate of repairs. The proposal was denied because the adjudicator stated that the accumulator was not part of the condenser. The AC tech had to come out on the 13th of January because I had no heat and the temperature in NW Florida was 35 degrees. I found out that the claim was denied from the tech not American Residential Warranty(no email, call, or letter was sent to me). I had to call to find out why the claim was denied and was told that the accumulator was not part of the condenser. The tech told me it was part of the condenser system. I called today, January 14th and after numerous transfers was told that the accumulator was not covered because: 1, I didn't have an AC advantage plan which would have covered this. I was never told that I needed the plan when I signed up for my Platinum Premier Plan. 2. Was told that the accumulator is not part of the condensing system and is not covered. I was informed because the condenser dumps into the accumulator(basically a reservoir for refrigerant), the accumulator was not part of the condenser. I am told that I would be responsible for the repairs and it is not covered. I am totally dissatisfied with this company. I will be cancelling my warranty with them. If this is how they treat customers, I will be their worst advertisement.

10 months ago

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Reply from American Residential Warranty

Hi Mr. Burns, We apologize for the experience you describe above. Please send an email to our Claims team via [email protected] so we may review your claim with our team. Once the review is complete, a member of our Corporate Office will reach out to you directly to discuss the outcome of your claim. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Jan. 17th, 2022

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Akhtar Husain Roswell, GA

Zero Star. ARW keeps sending un-qualified service providers for repairs. It took several 5 or 6 trips to repair microwave-oven combo unit. Service providers techs have no expertise to diagnosis of problem just changing parts. After 3 months of complaint unit is still not repaired. ARW guarantee of Repair or Replace is a FRAUD. I am now told to agree on Buyout and offering $153 for a GE unit that costs $3,000. Contract calls for $5,000 limit. Be AWARE every time ARW send out service provider it comes out of your contract. I don't know the MATH they are using. BOTTOM LINE- Stay away from this FRAUDELENT American Residential Warranty - America's Best - Worst Ever experience. Long wait times and in-experienced customer service. I have spent hours on the phone with No results. I am filing a complaint with Georgia Consumer Advocate and will take take action. THE Worst company and stay away.

10 months ago

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Reply from American Residential Warranty

Hi Mr. Husain, We apologize for the unfortunate experience you have described above. We have reached out to our Claims Department for a full review into the outcome of your Microwave claim. A member of our Corporate team will be reaching out to you in the immediate future to discuss the outcome of your claim, We appreciate the opportunity to review and hope to turn your experience around. Sincerely, ARW Home Services

Jan. 10th, 2022

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Minh Do Los Alamitos, CA

This company will make it very tough to pay out anything. I purchased a Platinum Premier and my water heater broke down. The partner service company came to inspect after I paid them $70. The service company said they had to replace the water heater. However, the company said they won't pay for a replacement. They said the max they can do for me is to give me like a charity $350 to help me out after i had to pay out their service company $1850 up front. For getting this $350 approval is so tough that I have to spend like several hours calling them. Then, after another month, I still have not received any money from them yet. I am not so sure how others would rate them more than 2 stars

11 months ago

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Reply from American Residential Warranty

Hi Mr. Do, We apologize for the unfortunate experience you have described above. We have forwarded your feedback to the relevant department. We hope to one day have the opportunity to turn your experience around. We wish you all the best in your future endeavors. Sincerely, ARW Home Services

Dec. 30th, 2021

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Renate Witt Alameda, CA

We had a plumbing problem on two of our toilets. They fixed the leak on one, but said the other had to be replaced and they would get back to me. I did not hear from either American Residential Warranty or the repair people. After about two weeks of constant calls to American and always being told they would call back in a few hours, they did not return our calls. After telling them finally I wanted to speak to a manager, I was told that the cost of repairing the leak was $450 and the maximum for fixing plumbing was $500.00. It would have been saving us a lot of waiting time and frustration to have been told that sooner. We finally had to call our own plumber and get a new toilet. This was very expensive and after paying $740 ARW, I will never us them again and I hope this review will help someone not make the mistake of going with this company.

11 months ago

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Reply from American Residential Warranty

Hi Renate, We apologize for the unfortunate experience you describe above. We have commenced a review into your claims history and a member of our Corporate team will be reaching out to you to discuss your recent claims experience. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Dec. 21st, 2021

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Laronda Lawson Denver, CO

I’ve had two service calls since joining ARW in early February. Scheduling was easy and a local appliance service was expedited. The technicians were polite and quick to provide a solution.

2 years ago

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Reply from American Residential Warranty

Hello Laronda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 24th, 2020

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Andrea Bell Boca Raton, FL

I had an issue with my pool having a leak because the pump broke and American Residential Warranty was able to send a check out to help me have my normal pool company take care of it for me.

2 years ago

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Reply from American Residential Warranty

Hello Andrea, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 2nd, 2020

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Cynthia Dixon Vivian, LA

I have used American Residential warranty company for many years to ensure protection on my appliances, heating / cooling and plumbing issues. I am extremely satisfied. The customer service is really great.

2 years ago

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Reply from American Residential Warranty

Hello Cynthia, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 2nd, 2020

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Leland Vanderford Iola, KS

We were very pleased with the people we talked to on the phone. Very helpful and courteous. The plumbers that came out were very professional. Very happy with this company!

2 years ago

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Reply from American Residential Warranty

Hello Leland, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Apr. 1st, 2020

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Laura Simone Phoenix, AZ

I love ARW; they were there for me 100% when my HVAC had trouble in the summer (I live in AZ so HVAC is a necessity in 120 degree weather!!) And they were able to take care of it within a couple of days :)

2 years ago

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Reply from American Residential Warranty

Hello Laura, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 26th, 2020

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Andre Thomas Newark, NJ

I really do appreciate residential warranty they came to my house and took care of my problems in a reasonable time and they did a great job with my electrical and plumbing issues.

2 years ago

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Reply from American Residential Warranty

Hello Andre, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 11th, 2020

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Tony84084 Tooele, UT

When our heater went out and we could not find the problem, I called ARW and they had a service company here within 2 hours. They found the problem, the motherboard, and it was fixed within 6 hours of my first phone call.

2 years ago

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Reply from American Residential Warranty

Hello Tony84084, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 21st, 2020

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DEMITRIA MOORE Lansing, IL

Any and every time I have used my service, it's been a wonderful experience. I'm so happy that this is something that I don't have to be worried about. The people get rite on top of things and get me tooken care of

2 years ago

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Reply from American Residential Warranty

Hello Demitria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 20th, 2020

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LaTasha Cal Springfield, IL

The company & representatives are courteous & professional. They should follow up with the client more often when a claim has been filed but overall a great company. I would recommend the company to friends and family.

2 years ago

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Reply from American Residential Warranty

Hello Latasha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 12th, 2020

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Just Me Jacksonville, FL

Excellent service! My dishwasher. Roke kept and I thought i was going to have to buy another one! So I called ARW and they assured me they could help! It took them a day to get someone to my house and they replace the part for me! Now there’s no beeping!

2 years ago

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Reply from American Residential Warranty

Hello Just Me, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 30th, 2020

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vicki s Clinton, NY

American Residential Warranty were quick to solve my fridge problem. It was fixed within 36 hours. Always use reliable companies who have great knowledge of the product they are fixing.

2 years ago

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Reply from American Residential Warranty

Hello Vicki, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 9th, 2020

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PRESTON RAINEY Augusta, GA

They need to cover more appliances than should like leaks insides the houses or air condition units from wear and tear also windows seals because of compensation maybe other accesses that aren't cover on the policy?

2 years ago

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Reply from American Residential Warranty

Hello Preston, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 23rd, 2019

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Roy Sabine Dublin, GA

The process started out a little on the shaky side, but things smoothed out and I was able to get some financial assistance from your company that enabled me to replace my air conditioner...I was a little taken aback with the fact that I could not get 100% replacement as was advertised by your company on television.

2 years ago

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Reply from American Residential Warranty

Hello Roy, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 19th, 2019

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Mitchell New Orleans, LA

I have other home warranty company but American Residential Warranty is the best hands down. I called because me heater went out. I was treated with respect and my concerns were met. Outstanding customer service.

3 years ago

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Reply from American Residential Warranty

Hello Mitchell, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 10th, 2019

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LaDonna Raeh Calumet City, IL

I love that I can contact ARW instead of looking for a contractor to address my home repair issues. They recommend the best for the job and send them right out to do the work.

3 years ago

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Reply from American Residential Warranty

Hello LaDonna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Nov. 26th, 2019

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james Shreveport, LA

The Air Conditioning & Heating service company selected by ARW was outstanding. The service tech was on time, explained what was wrong, early summer. The problem was repaired or corrected and lasted all summer.

3 years ago

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Reply from American Residential Warranty

Hello James, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Nov. 7th, 2019

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Valerie A.PATTERSON Madisonville, LA

THIS IS A GREAT COMPANY. Whenever called in for REPAIRS, ITS BEEN DONE RIGHT AWAY. VERY NICE REPRESENTATIVE, WHO HAS FOR MY NAME, MY ADDRESS TELEPHONE NUMBER. I SURE LOVE THIS COMPANY.

3 years ago

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Reply from American Residential Warranty

Hello Valerie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 31st, 2019

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Lorene Ballew Jasper, GA

I have already use my warranty 2 time the service was great I am so glad I have this home warranty. I would not been able to buy new items this warranty as really made my life better.

3 years ago

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Reply from American Residential Warranty

Hello Lorene, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 28th, 2019

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Debra Baton Rouge, LA

I been with them for a number of years and they always help me get the best repairmen to help fix my problems. The also have great customer service and is a good company to depend on for services

3 years ago

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Reply from American Residential Warranty

Hello Debra, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 28th, 2019

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Wayne Johnson Sr Pasadena, MD

We had two issues, our washing machine would not spin and our refrigerator would not produce ice nor water. Both repair were very professional. The washer was repaired however, it makes a lot of noise. The refrigerator could not be repaired. American Residential Warranty provided us with a check towards a new refrigerator. Thanks ARW

3 years ago

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Reply from American Residential Warranty

Hello Wayne, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 10th, 2019

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James Mckee Greenville, SC

Job well done on service call Appointment was made in a timely manner Assessment of problem was made quickly an replacement parts were ordered and installed within one week if initial call Great job

3 years ago

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Reply from American Residential Warranty

Hello James, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 9th, 2019

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Norma soberal Brooklyn, NY

American warranty has been able to solve 75 percent of my claims . One claim for an electrician they did not call me back and a month later when I contacted them although I live in Brooklyn NY they stated they could not find an electrician

3 years ago

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Reply from American Residential Warranty

Hello Norma, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 30th, 2019

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Robert Gordo, AL

This is a professional organizations that take pride in ensuring the customer is taking care of. I have always been satisfied with the quality of support the organisation provide.

3 years ago

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Reply from American Residential Warranty

Hello Robert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 16th, 2019

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P. Brown Senatobia, MS

I have been more satisfied with repairmen in taking care of such a major job. They were extremely clean, efficient, thorough, and timely. In addition, they were so respectful and I must repeat!!CLEAN!!!

3 years ago

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Reply from American Residential Warranty

Hello P. Brown, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 16th, 2019

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Zaarta High Point, NC

I have found great value in my warranty since day one. The price was good in comparison to the coverage I received. I have not have to use it a ton of times but the few times I have, I feel, have paid for the warranty.

3 years ago

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Reply from American Residential Warranty

Hello Zaarta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 11th, 2019

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BYRON CLINTON Plainfield, IL

I have been a customer or user of ARW for years.They have provided the service that i needed in a timely and professional manner.I have used ARW on several occasions and they have been there for me in my time of need.

3 years ago

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Reply from American Residential Warranty

Hello Byron, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 9th, 2019

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Keshawna Winterville, NC

I called the warranty program after having it for several years. I was unsure it would work but it was awesome. The service was conducted fast and performed to my liking in a decent manner.

3 years ago

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Reply from American Residential Warranty

Hello Keshawna, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 9th, 2019

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Jesse Kahue Tacoma, WA

Currently in the middle of trying to get my furnace replaced with American Residential Warranty. We had a contractor come out a month ago through American Residential Warranty to check out our furnace since it will blow heat into the house constantly no matter what temp it is. He said that our furnace is too old (1992) to get any parts and that it needs to be replaced. There has been a lot of correspondence back and forth between claims and the contractor, but nothing has happened since the contractor visited back on July 31st. My wife and I are trying to get this fixed before the end of summer, as we want a warm house for our 10 month old son.

3 years ago

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Reply from American Residential Warranty

Hello Jesse, Our records indicate that you have spoken with a customer care manager at our corporate office who was able to provide you with an amicable resolution. Should you need any further assistance, please do not hesitate to reach out. Sincerely, American Residential Warranty

Aug. 28th, 2019

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Gloria Shelton Roswell, GA

American Residential Warranty is true to there word. All of my claims have been worked in a timely manner. The techs are always knowledgeable and well prepared. Good company.

3 years ago

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Reply from American Residential Warranty

Hello Gloria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 19th, 2019

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Noble Brown Louisville, KY

Put on the work order that came out the next day to fix my water heater the man fix stop the leak he told me that comes back give him a call he came back in same day and fixed it

3 years ago

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Reply from American Residential Warranty

Hello Bird, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 6th, 2019

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renee Summerville, SC

Had an issue with my dryer not running hot causing me to have to run loads multiple times. I called and was able to get a technician to come out the very next day. Tech fixed the issue in 25 minutes!!

3 years ago

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Reply from American Residential Warranty

Hello Renee, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 22nd, 2019

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Lloyd Morris Florence, SC

Any time I've ever needed them to do anything for me it's been done with good quality workmanship and reputable businesses I am completely satisfied with the service I get from this warranty company

3 years ago

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Reply from American Residential Warranty

Hello Lloyd, Thank you for the kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

Jun. 21st, 2019

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Nancy W. Pierre Opelousas, LA

Before I became a customer I compared other home warranty companies, but this company was best. I got more for services for a lower cost. I've had two services done by this company, and they were completed timely, & professionally. All services was completed and met my expectations.

3 years ago

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Reply from American Residential Warranty

Hello Nancy, Thank you for your kind review. We are pleased to hear that you have been satisfied with the services provided. Please do not hesitate to reach out should any need arise as we look forward in continuing to provide you service for your home warranty needs. Sincerely, American Residential Warranty

Jun. 13th, 2019

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Emma Thomas-Hay Sugar Land, TX

I am very dissatisfied with the most recent service or shall i say "lack of service" from American Residential Warranty. I have had my warranty plan for with this company for a number of years and have not had to use them until recently. My most recent claim was for my hot water heater that went out on Sunday, I called Monday morning to set up a claim and schedule a technician. The person asked me for the serial number of the water heater. I said i did not have it. She then told me she had to process a procedure for a claim without serial number that would take "two days". I said what if i call back later with the number, and she said that I could do it but it would still likely take two days. That same evening I called back and gave the serial number, and the technician looked in the system and did not see a claim was filed, so he set up a new claim and i paid the technician fee. On Tuesday I did not hear from them, on Wednesday I called and spoke to a supervisor, she said she would escalate my claim and I was told that the company has a "new contract with them" to manage their calls and claims and their company has different procedures therefore the 48 hr is now a standard for things like water heaters, etc. Things like airconditioners etc they try to do same day. I did not call on Thursday, nor did i receive a call from them. I called back on Friday late afternoon, and let them know I did not receive a call, and she tried to explain, that I called Monday after hours eastern time so that day did not count, so i said what about Tuesday and Wednesday, did they count? She then checked my claim and said they could not find a technician - so If i wanted to find one, pay out of pocket they would reimburse me in 1-3 business days...now by now you know that they have 48 hr business days or something because their time and mine is not in sync... but i agreed. I asked about how much they would reimburse for parts and labor and she said American Residential is a "repair" company - not a repair/replacement company. I said I have never heard of a warranty company that was a repair only company!!! Anyway - the story is not over yet, we bought our water heater and it is being installed today Saturday. Lets see how they handle the claim!!!

3 years ago

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Reply from American Residential Warranty

Hello Emma, We appreciate the opportunity given for us to review this matter. I am glad to see that you were able to speak to management and received an amicable resolution to this claim. Please do not hesitate to reach out should any future need arise. We look forward to continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

Jun. 18th, 2019