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American Home Shield

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18,094 User Reviews

8.8

Overall Score

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Frances Disla Dallas, TX

Because they were very professional and kind.

6 months ago

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Reply from American Home Shield

Hi Frances, We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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G.Adams Bedford, OH

I can rely on Home Shield to get the jobs done quickly.

6 months ago

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Reply from American Home Shield

Hi G. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 9th, 2021

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Todd Madding Granger, IN

so far the coverage has been exactly as advertised.

6 months ago

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Reply from American Home Shield

Hi Todd. We appreciate your feedback. We want our members to know they can trust in the coverage we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 7th, 2021

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Peggy Wacsser Boerne, TX

Technicians they send are always top notch.

6 months ago

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Reply from American Home Shield

Hi Peggy, We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Carl Zampino Land O Lakes, FL

The gentlemen was very professional and did a good job. P

6 months ago

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Reply from American Home Shield

Hi Carl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Krishna Kunnath Livermore, CA

The tech came in time and fixed the problem immediately

6 months ago

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Reply from American Home Shield

Hi Krishna, We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Mary K Padilla Modesto, CA

The warranty is too limited. Also the $75.00 service isn't applied to services rendered.

6 months ago

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Derika Alexander Charlotte, NC

There was a short wait time for AHM to approve the claim.

6 months ago

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Reply from American Home Shield

Hi Derika. We know how valuable your time is. We are very happy to hear that there was a short wait time for your repair to be approved. Thank you for trusting AHS as your warranty company.

Jul. 7th, 2021

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Alora McLeod Edmond, OK

there's usually at least a day or two or more wait for vendor to come out to service problem

6 months ago

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Jennifer Piegols Salisbury, MD

They are quick and helpful when resolving issues.

6 months ago

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Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Matth3w

They are truthful. Explains policy correctly.

6 months ago

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Reply from American Home Shield

Hi Matthew. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was explained to you correctly and to your satisfaction. Thank you for trusting AHS.

Jul. 6th, 2021

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Gregory L Boggs Chicago, IL

They came out right away and fixed the problem

6 months ago

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Reply from American Home Shield

Hi Gregory. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 6th, 2021

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K lim Issue, MD

They have always handled my concerns quickly

6 months ago

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Reply from American Home Shield

Hi Klim. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 6th, 2021

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Lennie Nellman Pleasant Hill, CA

They have always responded fast and courteously to my calls

6 months ago

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Reply from American Home Shield

Hi Lennie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 6th, 2021

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Katherine H. Reston, VA

They have been there to help when needed

6 months ago

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Reply from American Home Shield

Hi Katherine. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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James Sparks, NV

They have the worst customer service call center. Nothing gets fixed. Takes days to get anyone out for anything with their network.

6 months ago

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Reply from American Home Shield

Hi James. I am really sorry to hear that you have not been pleased with the service we provide. I would be happy to speak with you to see if there is an issue I may assist you with resolving.

Jul. 6th, 2021

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Julius E Bradley New Castle, DE

They responded to my problem within hours.

6 months ago

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Reply from American Home Shield

Hi Julius. it is really wonderful to hear that you got a response in hours. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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terje floysand Brainerd, MN

they said they would call about a buy out in 24 to 48 hrs its been over a week no call, I called back got the same response as before

6 months ago

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Reply from American Home Shield

Hi Terje. I am very sorry tohear that you did not receive the call you were expecting. I would be happy to speak with you and assist with resolving this issue.

Jul. 6th, 2021

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Dot Highberg Cypress, TX

They were very quick, courteous and caring of our problem.

6 months ago

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Reply from American Home Shield

Hi Dot. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Felix villanueva La Grange, TX

Very professional and care about their customers

6 months ago

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Reply from American Home Shield

Hi Felix. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 6th, 2021

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Pamela Cole Stone Mountain, GA

Very Timely and Professional. Very Dependable

6 months ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please contine to let us know how we are doing. Thank you for trusting AHS as your warranty company.

Jul. 6th, 2021

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Trena M Merrillville, IN

You have to pay first online for an oncall service. I experienced a company that did not show up for repair.

6 months ago

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Reply from American Home Shield

Hi Trena. Thank you for letting us know about your AHS experience. I am sorry to hear that no one showed for the service repair. I would be happy to speak with you to try and resolve this issue.

Jul. 6th, 2021

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Nancy Duluth, GA

Dependable and fairly easy to get service scheduled.

6 months ago

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Reply from American Home Shield

Hi Nancy, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Veronica Routier Belleville, IL

Dependable and professional when call for service

6 months ago

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Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Judy Mitchel Wichita Falls, TX

Did not follow through on an air conditioner. Repairs cost us $225 & still was not fixed. A very bad experience. We dropped HS

6 months ago

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Reply from American Home Shield

Hi Judy. I am very sorry to hear that the problem with your air conditioning has not been resolved. I can see why this would be frustrating. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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George Howell Vallejo, CA

Do what they say of timeliness and thoroughness

6 months ago

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Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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J Cruce Suches, GA

Ease of scheduling service & response time is quick

6 months ago

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Reply from American Home Shield

Hi J Cruce, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Carol Christenson Penn Valley, CA

Easy to work with the assigned contractor.

6 months ago

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Reply from American Home Shield

Hi Carol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Gomes Lisa Las Vegas, NV

Excellent service and great a home warranty policy

6 months ago

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Reply from American Home Shield

Hi Gomes, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 7th, 2021

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Mary Goodyear, AZ

Fast response and great results low monthly payment

6 months ago

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Reply from American Home Shield

Hi Mary, We appreciate your feedback and hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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William Morgan Piedmont, OK

Fast response time. Company sent was on time and courteous

6 months ago

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Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Felicia Smith Dawsonville, GA

Fast service and no fuss repair. Ease of finding someone in timely fashion.

6 months ago

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Reply from American Home Shield

Hi Felicia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Kelli Montgomery Granbury, TX

Fixed everything I have filed a claim for

6 months ago

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Reply from American Home Shield

Hi Kelli, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Stacy Holly Advance, NC

Friendly, knowledgeable, and quick. Would recommend.

6 months ago

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Reply from American Home Shield

Hi Stacy, We appreciate your feedback and hope you continue to enjoy the friendly and knowledgeable service that AHS provides!

Jul. 9th, 2021

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Charlotte Jodene Finch Carson City, NV

good follow through and great contractors

6 months ago

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Reply from American Home Shield

Hi Charlotte, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Jan Simon Tacoma, WA

Good follow through, good vendors, good value for gist

6 months ago

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Reply from American Home Shield

Hi Jan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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CHARLES DANIELS Durham, NC

Good service.outstanding and trustworthy.

6 months ago

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Reply from American Home Shield

Hi Charles. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service you can trust in. We want you to know you can always count on AHS as your home warranty company.

Jul. 9th, 2021

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Michael Durant Tucson, AZ

Great coverage and timely service. Electronic

6 months ago

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Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Zane Liberty Hill, TX

Great service, fast and prompt, hard working!

6 months ago

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Reply from American Home Shield

Hi Zane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Andrew Las Vegas, NV

Had AHS for about 8 years and have had good service,good coverage

6 months ago

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Hanna Laurel, MD

Heat pump repair- won't replace it even though there's been numerous repair calls n complaints aints.

6 months ago

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Reply from American Home Shield

Hi Hanna, Thank you for bringing the heat pump service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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George L Perez Norfolk, VA

Helpful, excellant service and great customer service

6 months ago

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Reply from American Home Shield

Hi George. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 7th, 2021

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Kimberly Dils Hilton Head Island, SC

I always receive great coverage and timely service!

6 months ago

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Reply from American Home Shield

Good morning Kimberly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Lauren Sielski Leesburg, FL

I had an issue in less then 30 days of service and the continued to argue with me for more then 2 weeks.

6 months ago

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Reply from American Home Shield

Hi Lauren, Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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lee grammer Apple Valley, CA

Just always on time and helpful and dependable

6 months ago

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Reply from American Home Shield

Hi Lee. Thank you for your review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for truting AHS.

Jul. 7th, 2021

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C Graham Fort Collins, CO

Most of the time the issue is handled in a reasonable amount of time

6 months ago

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Jose Jasso Houston, TX

Most of their contractors are great. One did cause considerable damage to our house.

6 months ago

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Bruce Frank Las Vegas, NV

My ac has been out for 3+ weeks in 110 heat. Sent out 2 different companies still not fixed. Cannot talk to anyone who seems to care.

6 months ago

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Reply from American Home Shield

Hi Bruce. I am sorry to hear that you air has been out for over 3 weeks. We know how important it is to have your air working properly. I would be happy to speak with to try and resolve this matter.

Jul. 8th, 2021

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Pamela Lippelt Daytona Beach, FL

No long wait this time. Service tech very professional

6 months ago

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Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Mike Alvarez Bakersfield, CA

Once I get through the call center they are great.

6 months ago

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Reply from American Home Shield

Hi Mike. We are so pleased to hear that you have been satisfied with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jul. 7th, 2021