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American Home Shield

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17,291 User Reviews

8.8

Overall Score

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g michael edwards Mesquite, NV

ahs has done a really good job taking care of our claims.Except for one incidence of bad communication, we are very happy with their service. Had a refrigerator replaced last year and a water heater this year. good service and good contractots

2 years ago

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kumar thushy Cary, NC

service was very prompt.customer service was excellent, when i called the representative was able to assist and find me a faster service. so far i am satisfied with their service i hope it will continue in the future .

2 years ago

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Frank Vexler Atlanta, GA

The coverage is excellent. They always follow up on claims. The service charge is fair. They monitor their service companies. They replace covered items if they cannot be repaired. They are extremely professional and polite.

2 years ago

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R. C. Porter San Antonio, TX

As subscribers for many, many years, we are very satisfied with the contractors that AHS sends to repair items in our home. We find AHS to be very reasonable, timely and knowledgeable.

2 years ago

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Raghda Hassan Atlanta, GA

I was very pleased with job was done on our refrigerator,they were very prompt to fix it! If u need to contact them best way to serve you fast by email! Good job American home shield

2 years ago

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Linda Gause

I have been with American home shield for over 20 years ,we have had to have a few appliances replaced. their customer service persons have always been helpful ,but this time I was on hold over 20 mins on a follow up of a replacement for my washing , and the canned background music was bad ,

2 years ago

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Melany Apollo Beach, FL

This was my first experience with American Home Shield and it was painless. They offer online scheduling, the company responded in a timely fashion and did what they said they would do.

2 years ago

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Stephen Bixler Indianapolis, IN

Our furnace quit heating. AHS had a contractor contact us the same day and was able to schedule an appointment the next day. The repair was a simple one but the speed in getting it done really impressed me. Great job!

2 years ago

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Pervez karim Springfield, VA

When u need our business u r very polite. But when we go for a claim , look at the way customer service behave. And the contractor you send us they think they r the best and their word is final. I had called for light fixture and the contractor wrote in the report that the whole house was flooded and that he will not touch any thing much less he knew the next day the contract plumber came and he did not find any thing wrong with the plumbing and there was no water leaking, and this was a home shield contractor . This electric contractor was very rude and very unprofessional. He was in a rush to go some where else and suggested he could come on the side and do the job. Very unprofessional. I have been with home shield for 15 years.

2 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bill, Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May. 29th, 2020

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Belinda Corona, CA

I called to have my A/C repaired. I received prompt service and it was fixed the first time out. I have used other companies and it has taken three times out for the repair. Thank you American home shield!

2 years ago

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JHF Grove City, PA

My hot water tank failed on a Wednesday. I emailed AHS and received a response the same day. The contractor contacted me and scheduled service visit within 24 hours. The new water tank was installed and working on Friday afternoon. Contractor was prompt, courteous and efficient.

2 years ago

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Robert Brooks Westlake Village, CA

Great. My water heater stopped working. They sent Acrown plumbing. They discovered the problem and applied for an approval. It was approved in 24 hours and fixed the next day.

2 years ago

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H. Williams-Bayne Los Angeles, CA

I had some simple plumbing problems, but the problems were making my water bill much higher then it should have been. The plumbers came on a Saturday and in a few minutes they had fixed everything that I needed.

2 years ago

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Marie East Hampton, NY

So far we have had three or four different repairs needed and American home Shield has taken care of them according to the contract I would only wish they had a higher coverage for the HVAC because that’s really expensive but at least they repair it

2 years ago

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alan schneider Dallas, TX

our usual contact is online. appointments are established very quickly, and the service personnel are polite, cordial, knowledgeable and efficient. no effort spared to keep us up-to-date about what they are seeing and the diagnosis. if a return trip is necessary, the procedure and results have always been satisfactory.

2 years ago

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fed up in dallas Dallas, TX

Have had AHS now for 3 years. Generally, technicians are sent out quickly and repair is done. HOWEVER, be aware that their contractors are not tops in their individual fields. You may have to have more than one or even two contractors come out to actually get your problem fixed. I am currently on my third repair person and fifth visit trying to get a refrigerator fixed!! Additionally, AHS is now outsourcing their calls. This has resulted in ridiculously long wait periods, but making it worse is that the phone operators know only how to follow their script. Heaven help you if you have an issue as I have and wish to speak to a supervisor. The pat answer is always..."the supervisor is busy helping other customers. they will call you back in one hour." Of course you never get a call back. Customer service has suffered horribly due to the outsourcing and I will not be renewing my contract.

2 years ago

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CHRIS HANSEN Rosamond, CA

American Home Shield has always been outstanding to us. specifically the appliance tech Freddy is a genius with a super great personality, works fast. We have and will continue to recommend AHS to our friends and family.

2 years ago

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Ray Manspeaker

I called American Home Shield one morning about my dishwasher and by the afternoon the company called to schedule to work it. The next morning a tech showed up at 0900 and fixed the dishwasher.

2 years ago

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Annellle Pate Anniston, AL

My upstairs heat pump went out. I requested service and the technician came the next day! Fixed the problem quickly. What would have probably cost $300, only cost my deductible of $100. Wow!

2 years ago

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Shelly Wright Hemet, CA

My heater broke and with in 24 hours Home Shield had someone out to the house to fix it. The repair men where fast and also cleaned up before they left. Now I can enjoy my nice warm house.

2 years ago

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William J. Coradini Cordova, TN

Central Electric Contractors, INC. was exceptional and provided the necessary fix to my light fixture almost immediately! I would certainly use the technician again if I need electrical work done in my Home.

2 years ago

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Lawrence Montgomery, AL

The KS technical person arrived and proceeded to correct the problems immediately with professionally . All was in good working order upon his departure. Thanks very much. Lawrence

2 years ago

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Evelyn Ortega Goodyear, AZ

We had our microwave break down. So we called AHS, they sent out a repairman after we paid the deductible. The repairman fixed our microwave and it is working perfectly now.

2 years ago

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Beverly Duncan, OK

I called America home Shield a week ago about a some sink and toilet repair, they gave me a contract number, and said they would have a plumber contact me, affordable Leak detection was the name of the plumbing company, their Clerk called me to schedule an appointment. She explained to me it would be Monday of the following week before there could get her, I explained to her, that on Monday I had a doctors Appointment and if she had any openings on Tuesday. She said yes and was suppose to put me on the schedule for Tuesday. On Monday after returning from the Doctor, it was a note on my door that they had come on Monday, I called them and told the clerk, it was a mistake, and they were not suppose to be here until Tuesday, she immediately told me I had to reschedule for Wednesday and I told her okay, and gave me a time frame been 10-2pm . On Wednesday around 11:00 the plumber called to say he was on his way, and in a very rude way told me I would be charged a service call for coming out on Monday, I told him I would need to call America home Shield because they would also be deducting 75.00 from my checking, he then explain that I would not be paying them, that I would be paying affordable Leak detection for a service call. When I tryed to explain to him that, his clerk had made a mistake, and put me down for the wrong day, he added her on the phone. She admitted to me telling her I had a doctors Appointment, but said I told her I would be back in time. I told her She told the available time for Monday was 9-2pm , my Appointment was at 10:30, and it’s just common since, that when you go to the doctor you have no idea how long it will take, so why would Schedule something on top of it. The plumber became even more rude, and said he needed money for the service call on Monday. So I canceled the appointment, after not being able to reason with him. I then called America home Shield back, and told them what was the problem, since they would be taking 75.00 from my account, along with my monthly bill of 64.00. I talk with their representative, and told me she would get back with me in a hour and that was between 12:00-12:30pm, today and I have not received any call back. I have been with America home Shield for years, referred about 40 of my friends and family to it. But it seems, as though every Technician that has come try’s to scheme me out of more, money, 600 dollars one time, only finding out he was lied, about what was needed, one installing a defective part, That lasted 2 months, and charged 75.00 twice, plus monthly fees, once 3 trips on a ice maker before it was fix. And now a service fee to a rude plumber , where there was a human error on part of their clerk. No call back from America home Shield, and I have had no service done.

2 years ago

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Sheri Indianapolis, IN

I had a warranty hrough First American. They had customer service overseas and were horrible. I cancelled my contract and a few moths later I spoke with a sales rep in the US at This company whom advised that their prices were higher but customer service is in the US. He advised they had physical locations. He was awesome. I signed up. Long story short within a few months they moved their customer service to a scripted call center overseas! I had them come out and fix my fridge and paid my 100.00 deductible . The fridge broke down a few months later. I called back and was told there would be no additional service fee. I found out today after 40 minutes on hold to get a customer service representative that I owed another service fee AFTER I was told there would not be one and AFTER the contractor came out! Bottom line is this company charges high for monthly rates and deductible and offers little to justify it. I am canceling effective today. I will search for another company . Long hold times and scripted call center , no bang for your buck.

3 years ago

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Mary T Rock Beaufort, SC

Our experience has been great, as we have never been dissatisfied with any services received. Just like I advised my sister and daughter in Oklahoma to get it, I also highly recommend American Home Shield to anyone owning a home. The savings is well worth the cost!

3 years ago

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Curt Heldreth Fayetteville, NC

I ownly have one concern and that is the time it takes to get connected to a representative to handle those instances where quick assistances come up that the website cannot address. Otherwise I am very pleased with AHS.

3 years ago

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Karen Jaikowski Las Vegas, NV

They always take care of us with no hassle when something goes wrong we immediately call and we get the work done it's nice to count on a company that will provide what they say.

3 years ago

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Cynthia Mabrey Tulsa, OK

My furnace needed to be replaced. The staff at AMC Mechanical were wonderful. I appreciate their flexibility when I needed to postpone. The office staff were very personable, making this a pleasant experience.

3 years ago

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George Hassemer Jackson, MO

Communication within the various areas of AHS is in dire need of improvement. It took 8 months to finally clear up a charge for which I was billed but had paid in January of 2017. As stated, this charge had not be rectified until October of 2017. Additionally, a cooktop had been replaced by AHS which took a month. That new cooktop was defective but was told that I had to contact the manufacturer, GE, to resolve the problem. That took another month and several phone calls. I am not sure the aggravation and time spent in taking care of these problems is worth the warrantee.

3 years ago

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Laura Petersen San Bruno, CA

AHS handles every call efficiently and they listen when you have a comment or information on one of their vendors/contractors. I really appreciate having the website to use for my service requests and its good to know I can always call in too. No company is perfect but AHS does the job well!

3 years ago

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Hollis Gunn Mt. Pleasant, SC

It is a little expensive, but it's worth it is something major goes down. It might be better to save the monthly premium into an emergency fund, but that's a personal decision. The biggest problem we have is getting a qualified company to service whatever is wrong. Many companies will not work with AHS because of the terrible response time when you have to call them

3 years ago

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Jason R Chandler, AZ

Normally AHS has been great to work with. Never had any issues until this last claim. What a horrible experience. 30+ wait times to speak with anyone every time I called (5 times). Promised a call back that never happened. Given the runaround by multiple agents. One person said the issue would be covered. The next said it would not be. Asked to speak to a supervisor and was told, “this is the escalation line and there is no one else you can speak with”. Not a good experience and makes me question if I should renew and should I share my horrible experience with my friends and family... -

3 years ago

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Alene ford Irving, TX

My heating unit went out on new year's day, it was very cold, I called AMHS, spoke with a representive . I explained my situation. She contacted a service provider, within 30 minutes the provider called me. set up an appointment. Heating problem was resolved same day .

3 years ago

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Christopher Bull Lynn Haven, FL

American Home Shield almost totally relies on the customer making appointments on line. Plan on long waiting times if you want to talk with someone on the phone. There is no way to contact them by email. If you have a water heater that their supplier does not stock, you will not receive service. They will send you some money for the repair, but we had to put about $300 more than they gave us to replace the water heater. Our request for service was December 25. We finally received a check on February 2.

3 years ago

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Lamont Valrico, FL

Mostly it has been positive. There have been a companies that have been a couple of times that the first company they sent out didn't do a proper job. This required a second call to have the problem fixed. Also, when our water heater went out we had to pay an additional amount out of pocket besides the service call.

3 years ago

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D Williams Wake Forest, NC

Response time is great. Issues resolved quickly. Courteous technicians. Been an AHS customer for about 20 yrs. on 3 different homes. Takes the worry out of major repairs. Highly satisfied.

3 years ago

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Diana Belford, NJ

Good for small appliances such as the dishwasher and washer machine, will get it fixed for a small service fee which gives me piece of mind. However, will give the hardest time to have larger more costly systems repaired. So far have spent $125 three times trying to have my ac unit fully repaired or replaced. When you read contract basically says it’s covered (except for cost of Freon) but then they give you a breakdown of what’s not covered so it doesn’t make sense. Also, it wouldn’t make sense for me to spend that on repair and not replacement - which I believe is their thinking also. They also tend to use shady companies.

3 years ago

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Mike Affleck Cedar Park, TX

We recently had to have an auger replaced in our refrigerator. But like all things these days, it has a motherboard which was not functioning so AHS authorized a complete replacement. Even though it was only 2 years old, brand new board

3 years ago

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Jay Spotsylvania, VA

This company was great when I signed up with them a few years back. It has been getting worse in the last few years. There was a problem with billing where I had paid the repairman and since AHW couldn’t get in touch with the repair company AHS continually hounded me for the money even though I had a canceled check from the repairman. Additionally, the wait times when you call in for a repair I have waited over an hour to speak to someone. Also, this company has been horrible about getting emergency repairs.

3 years ago

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Patricia L Panzer Germantown, MD

It was fine. My washing machine couldn't be repaired so AHS offered me money instead. Based on what was here they gave the choice of buying with them or a check. I choose a check because I wanted an upgrade from what was here when I bought the house 2 years ago. I faxed them a copy of my receipt and they mailed me a check. They did not let me know they received the fax so that is a minus. I needed call to check and wait on hold for an hour which is typically with AHS for about a year now. Before that I was always able to get through rather quickly.

3 years ago

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Balesh Issar Springboro, OH

American Home Shield is the company which makes a home owner in peace with home equipment's / devices knowing that no matter what happens it is going to be taken care off. if it cant be repaired it will be replaced.

3 years ago

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Darlene Booth Mooresville, NC

Always covered whatever I called about. You need to upgrade your call in response system,very hard to call in and get help,always on hold for half an hour or longer. That's your only downfall .

3 years ago

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Stacey Cleary Pittsburgh, PA

I've placed three service calls over the life of our warranty, provided by the seller when we purchased this house. Each time, the contractor, once assigned, was efficient and thorough. The process of actually getting the contractor was challenging every time. The web portal for submitting an expedited response does not exist, I was told to call if it's truly emergent. However, customer service required a very long hold period each time I've tried to reach a person. I called this week because of a problem with my water heater which is defined in the contract as covered but not a item on the web form. I was on hold for 37 minutes. When I got to a person, she said their system was down so she could not take my call but would add my name and number for someone to call back when the system was up. That was Tuesday, I write this on Friday - no call received. We went another route for the repair, and I will not renew our warranty.

3 years ago

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Helen Hickman Dallas, TX

First, let me start by saying I've had AHS for over 25 years and up until the last five years have been very pleased with their services. Now it seems that things that weren't covered when I initially enrolled are add-ons for an additional cost. This no longer works for me since I am now on a fixed income.

3 years ago

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Jesseca Taylor Port Orchard, WA

The quality of the warranty is good however the customer service lacks. We were given a service fee credit but was not reflected on my online account to use so i had to call. Then once I used my credit, i still received a bill! It seems like their systems are not connected which lengthens the tramsaction. Very frustrating...I'm not sure we will renew this year.

3 years ago

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James Walrod

Once the work was scheduled, we were very pleased with the contractor. Waiting on hold to speak to a live person for over an hour and 28 minutes twice is not very customer friendly Every time I call, there is an excessive wait time. Perhaps you would consider hiring more customer service agents? Once I did speak with an agent they were very helpful.

3 years ago

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RJ Barber Olympia, WA

Defrauded out of my service charge. My water main burst 2 days before Thanksgiving 2017. A friend told me the repair probably would not be covered so call my home warranty company prior to any service calls to verify coverage. I pulled out my contract and skimmed through it trying to find any specific exclusions for location of plumbing leaks. I coudn't find anything regarding an exclusion for leaks outside the house but I did find that if a repair was not covered and a service call was made I would have to pay the service fee anyway. I called AHS a number of times that day asking for verification that it was a covered repair as I did not want to waste a service fee charge on a service that my friend believed would not be covered based on his experience. I should have listened to him... I specifically stated during the phone calls my intent was to avoid the service charge if the repair was not covered . I clearly articulated the break was between my house and the street. They told me it was covered, it should be covered, they saw no reason why it shouldn't be covered etc. I asked for verification that there were no provisions in the contract not to cover a pluming issue outside the house. In response I was emailed a part of the contract that verified they covered plumbing leaks with no other stipulations. So I committed to my service request and made arrangements with the contractor. I even explained to them in great detail that the leak was outside between my house and the street. There was no indication even then that it would not be covered. The contractor showed up and immediately informed me the repair would not be covered and I'd have to pay out of my own pocket. I asked him to call AHS and verify. AHS called me in just a few minutes and told me then it was not covered. I requested where in the contract that was stated and explained the number of phone calls I had already gone through and was assured it was covered. His only response was he was happy to send me an email with the specific wording and location in the contract that voided the coverage. I asked then for a refund on the service charge because I had done my due diligence to ensure it was covered and they led me to believe it was. The answer was no. He did send me the verbiage in the contract that excluded this plumbing repair. Now I know. The contractor tried to fix the repair after I dug up the line to save myself some money. After almost 6 hours of trying, he finally told me his company did not do outside plumbing repairs and he had tried his best and failed. Fortunately that company did the right thing and they did not charge me for any materials they consumed during their time nor did I have to pay for their time. Their charge was $0 and a phone call from the manager apologizing for wasting my time. I will give them a very high rating for that even though they failed to accomplish a fix. Still not happy they did not tell me during the initial phone call that the repair of a broken water main was not within their capabilities. To this day AHS will not refund the service charge that they tricked me into obligating myself to. I did my due diligence and they took advantage of me by lying about coverage then charging me for believing their lie. Twice during conversations with them about trying to get my service charge refunded their staff became rude by talking over me and just repeating the same sentences over and over without answering any of my questions. The last person I talked to just hung up on me because I would not accept her non-answers to my questions. To this day AHS has not and apparently will not refund me for the money they defrauded me of. To their credit, I have not had any other experiences like this and I have used them at least three other times in the past 12 years. For previous experiences they get 2 stars but for the most recent nightmare experience they lose three.

3 years ago

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Donna Hudson Granbury, TX

I am a REALTOR and have lots of opportunities to recommend home warranty companies. Mot of my clients have been more satisfied with other companies that focus customer service naming the length of time on hold and the skills of the service providers and the biggest issues. The only reason that I have not changed warranty companies is because I have been covered by AHS for many years.

3 years ago

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Joshua Young Gilbertsville, KY

This is one of the best Companies out there, the are very fast in setting up companies to take care of the problem, and will work with them in a timely manner to get it done, if can't fix will replace, no questions ask.

3 years ago