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American Home Shield

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18,094 User Reviews

8.8

Overall Score

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Danette Flynn kerper Newport Beach, CA

Calif.repair service very poor,they will do anything not to repair appliances

4 months ago

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Daniel Zarrella Shawnee, OK

Good experience. Good vendors to work with.

4 months ago

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Reply from American Home Shield

Hi Daniel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Laura Vera El Paso, TX

Service call turn around time has increased

4 months ago

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Reply from American Home Shield

Hi Laura, We appreciate your feedback and hope you continue to enjoy AHS!

Sep. 15th, 2021

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Richard Collins Rockledge, FL

It was terrible, I have had other claims that were great however this one was terrible

4 months ago

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Reply from American Home Shield

Hi Richard. Thank you for letting us know you had a terrible experience. I would be happy to speak with you to further address any unresolved issue.

Sep. 13th, 2021

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Mary A Clay Missouri City, TX

Really easy to set appointment and get repairs done.

4 months ago

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Reply from American Home Shield

Hi Mary, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Shoneka Taylor New Orleans, LA

Still have the broken items in my home I've paid twice now know one has come to fix the items.

4 months ago

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Reply from American Home Shield

Hi Shoneka, I hate to hear about the items that have not been repaired. I would be glad to further assist you.

Sep. 13th, 2021

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SHARON R MORRISON Little Rock, AR

Takes too long to respond, does not hold contractors accountable.

4 months ago

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Roger San Antonio, TX

Taking time on a service decision and tech has turned in his repory.

4 months ago

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Terry Kornegay Silver Springs, FL

Recently raised premium $180.00/yr no notice or explanation. Two repairmen failed to complete job.

4 months ago

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Reply from American Home Shield

Hi Terry, I hate to hear about the price increase that you have recently been notified of. I would be glad to speak with you about the repairs as well.

Sep. 9th, 2021

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Susie Carey Oklahoma City, OK

Not happy with them right now. I've called 3 times and still have the same problem.

4 months ago

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Reply from American Home Shield

Hi Susie, I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Christy Bell Jewell, IA

Easy communication, prompt service, clear explanations. .

4 months ago

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Reply from American Home Shield

Hi Christy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Izak San Jose, CA

Easy to work with, good coverage and support.

4 months ago

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Reply from American Home Shield

Hi Izak, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Ajoy Gadhok Germantown, MD

Recently change in policies and increasing rates. Made me to cancel

4 months ago

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Corina Gonzalez Pharr, TX

The service of those that provide services can be better. More responsive.

4 months ago

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Jodene Krumholt Pflugerville, TX

Sent out a very good electrician from a awesome company

4 months ago

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Reply from American Home Shield

Hi Jodene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Julia Wallace Mesa, AZ

They always get the people we need to fix things.

4 months ago

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Reply from American Home Shield

Hi Julia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Nancy Copeland Union, SC

I went almost 4 weeks without A/C. But thankful for the new unit

4 months ago

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Reply from American Home Shield

Hi Nancy. Thank you for expressing your concerns about the amount of time it took to complete the repair for your air conditioning. We do understand the importance of having your air working properly. We appreciate your patience while waiting for the job to be completed and look forward to providing you with a better experience in the future.

Sep. 8th, 2021

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Carrie Southlake, TX

Service has been good but considering canceling because price has gone up.

4 months ago

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David W Garris Fort Worth, TX

So far everything has been handled in a professional manner

4 months ago

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Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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John cascio East Meadow, NY

terrible customer service. If you do not like who they send it is impossible to get someone to send someone else.

4 months ago

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Reply from American Home Shield

Hi John. Thank you for taking time to write a review of service experience. I am sorry to hear that your service need was not taken care of to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 31st, 2021

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PATRICIA A CORCELLA Dunnellon, FL

First to times out easy and peasy, third time out denied my claim !

4 months ago

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Michael Cobb Saint Petersburg, FL

The Tech was very knowledgeable and friendly.

4 months ago

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Reply from American Home Shield

Hi Michael. Thank you for the positive feedback regarding your service experience. We want you to always know you can count on AHS to provide vendors who will take care of your repair needs professionally and efficiently. Thank you letting us know we were able to do so for you.

Aug. 31st, 2021

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Tracy Joplin, MO

They always get ahold of someone in no time.

4 months ago

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Reply from American Home Shield

Hi Tracy, We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Johnnie Sanders Topeka, KS

I have a repair that is still pending. There is a lack of communication!!!

4 months ago

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Mrs. Tara Jacquet North Las Vegas, NV

They sent out contractors that had bad reviews. This contractor did not fix anything

4 months ago

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Reply from American Home Shield

Hi Tara. Thank you for taking time to write a review. I am sorry to hear that nothing was fixed. I would be happy to speak with you to further address your concerns.

Aug. 25th, 2021

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MORRIS LEBARD Vacaville, CA

Not good, its been over 2 weeks,3 trips, he disconnected my consendate line,still not fixed

4 months ago

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Reply from American Home Shield

Hi Morris. Thank you for taking time to provide feedback regarding your service experience. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to further address this matter.

Aug. 27th, 2021

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John Lofthus Coeur D Alene, ID

This last time it was quick and painless.

4 months ago

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Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Sep. 1st, 2021

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VERLENE WADE Fort Worth, TX

Good service and helpful answers to questions.

4 months ago

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Reply from American Home Shield

Hi Verlene, We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Norris Roberts Saint Peters, MO

Customer service is poor. I was promised to get a response for decision within 48 hours; the service failed.

5 months ago

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Reply from American Home Shield

Hi Norris, Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issue repaired.

Aug. 19th, 2021

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Kristi Sheffy Carrollton, TX

Most tradesmen have been very nice and do a good job

5 months ago

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Reply from American Home Shield

Hi Kristi, We appreciate your feedback and hope you continue to enjoy American Home Shield and the technicians we provide!

Aug. 19th, 2021

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Ella Columbia, SC

Not all contractors are timely or have the customer's best interest

5 months ago

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David Long Woodbridge, VA

I have been without ac for 2.5 weeks because you will not give me a payout so I can use my own company

5 months ago

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Reply from American Home Shield

Hi David, I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Ann Anderson Wichita, KS

Fast, reliable service. Easy to make a claim online

5 months ago

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Reply from American Home Shield

Hi Ann, We appreciate your feedback and will continue to provide you a great AHS experience!

Aug. 17th, 2021

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David Church Alpharetta, GA

good service if covered appliances are older and prone to a need for repairs.

5 months ago

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Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 2nd, 2021

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Richard Treuman’s Winter Haven, FL

Reported a broken fridge - no satisfactory answer in two weeks. Come on man!

5 months ago

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Reply from American Home Shield

Hi Richard, Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 16th, 2021

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Thomas Johnson Culver City, CA

Worse company on follow through. To many people working from outside US.No supervisor ever to talk too.

5 months ago

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Reply from American Home Shield

Hi Thomas. Thank you for expressing your concerns regarding your experience. I am sorry that you have not been pleased with the service you received. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Gigi Wellott Corona, CA

The contractor is horrible and I can not even get a call or text back from upland pool

5 months ago

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Reply from American Home Shield

Hi GiGi. Thank you for letting us know you are having a problems with getting your service issue resolved. I would be happy to speak with your further to address your concerns.

Aug. 10th, 2021

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Dawn Omaha, NE

Very prompt in assigning a service company

5 months ago

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Reply from American Home Shield

HI Dawn. We understand how important it is to resolve repair needs as quickly as possible for our members. We are happy to hear that you are satisfied with the service you have received. We hope you continue to use and enjoy the service we provide.

Aug. 13th, 2021

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Cassandra Thomas Saint Peters, MO

They are ok been with them many years and the price keeps going up and up

5 months ago

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Gary Clark Spring, TX

A tech is sent to my rental house to assess my situation and I never hear from them again with a diagnosis

5 months ago

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Reply from American Home Shield

Hi Gary, I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Kary Scolaro Redondo Beach, CA

The quality of the contractors have been disappointing and have required call backs.

5 months ago

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Reply from American Home Shield

Hi Kary. Thank you for your feedback. We are sorry to hear that you are not pleased with the service contractors. I would be happy to speak with you and address any unresolved issue.

Aug. 11th, 2021

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Jaime Kliem Fairfax Station, VA

AHS still has not reimbursed me for an authorized replacement from a year ago and I’ve submitted the request twice.

5 months ago

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Reply from American Home Shield

Hi Jaime. Thank you for letting us know that you have not received your reimbursement. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 11th, 2021

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Laura Giblin Leesburg, VA

Use vendors too far away and take too long to respond to vendors

5 months ago

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Dean Oliver Fresno, CA

It is always easy to get help through the process

5 months ago

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Reply from American Home Shield

Hi Dean. We appreciate your feedback and thank you for your review. We are so happy that you are pleased with the service you have been receiving. Thank you for trusting AHS.

Aug. 13th, 2021

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Jesus Carrasco Rowlett, TX

For a first timer it was simple process from the start

5 months ago

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Reply from American Home Shield

Hi Jesus. Thank you for taking time to let us know about your first experience. It is very good to know that you found the process simple. We are here to take the hassle out of home repairs and we are happy to have done that for you.

Aug. 13th, 2021

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Cassandra Jackson, MS

AHS was very helpful and accommodating.

5 months ago

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Reply from American Home Shield

Hi Cassandra. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to working with you again for your next repair need.

Aug. 13th, 2021

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TERRY SANDERFORD Baton Rouge, LA

The technicians come in and do their job, but the return for the money I pay does not add up.

5 months ago

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Reply from American Home Shield

Hi Terry. Thank you for feeback regarding your repair experience. We want you to find the value in the coverage we offer. I would be happy to speak with you to further address your concerns.

Aug. 4th, 2021

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COREY GARNER McCalla, AL

Service Tech was the best. On time and quality service

5 months ago

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Reply from American Home Shield

Hi Corey, We appreciate your feedback to American Home Shield about the technicians we provide!

Aug. 24th, 2021

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Deidra McRae Augusta, GA

A superior never called this evening! No true explanation of contracts!

5 months ago

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Genine Theodore, AL

Could not get my problems resolved in a timely manner no calls back from management very unhappy with amh

5 months ago

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Reply from American Home Shield

Hi Genine. I am sorry to hear that you are very unhappy with the service you received. I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 4th, 2021