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American Home Shield

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9.2

Overall Score

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Larry Schafer Minot, ND

Had a 80 gallon water heater but they would only replace it with a 50 gallon. Kind of like replacing a Corvette with a Chevette, they are both Vetts but........

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Baxter Marvin Alpharetta, GA

Came through on repairs and replacements on air conditioner, microvave, dish washer, and circuit breakers

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Christopher S Seebald Borrego Springs, CA

The quality, the professionalism, and timeliness of service. I respect and highly recommend your coverage.

1 year ago

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Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Noel Francisco Walnut, CA

They've been very responsive in assigning us a contractor whenever we've had a problem

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Gary M. Peoria, AZ

They were fast in handling my claim. My new washing machine was here and ready to wash clothes in no time

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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star star star star star

wendy c swetz Columbia, MO

Always professional, and if there is a problem, the company usually does the right thing every time.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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John Gullo Rocklin, CA

Repair process started out on a negative path, but all said and done the end results where very positive.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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star star star star star

Larry Tyler Madison, MS

Professional, timely, reasonable. We have been with them for many years and have been very satisfied.

1 year ago

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Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Dianne Heard Lancaster, TX

Because they are good at what they do and they come when you call for they help they are hear for you

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Catherine De Vasto Toccoa, GA

AHS has been very responsive to any necessary home appliance repairs. So glad we purchased our policy!

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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star star star star star

Richard and Linda MIller Tucson, AZ

I like the timely response and the quality of the technicians that are sent to make the repairs, etc.

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Allan Byrd Macungie, PA

Appointment was made - Tech person was on time - Very talented and took time to tell what was wrong and what he did

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Pauline Davies Mesquite, NV

Quick response and great service! I have requested service twice and gotten same day service! Unbelievable!

1 year ago

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Reply from American Home Shield

Hi Pauline,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Dave Norman, OK

The response time to the service request was great, as was the timely communication from both AHS and the contrator.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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star star star star star

Betti Covey China, TX

Just had service done for a/c unit. Robdel from Anders Air was our tech. Great service, quick complete.

1 year ago

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Reply from American Home Shield

Hi, Betti,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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star star star star star

Michael Bach

They were GREAT! when I put a service request in for my pool pump, I received a reply back in no time at all! They sent out "At Your Pool" and the replaced the motor with a new motor and got it back into service in no time flat!

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Carla Wiesmuller Las Vegas, NV

American Home Shield has helped me in my time of need when an appliance needed to be repaired or replaced.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Sheila Jurnak Rio Rancho, NM

Two out if three calls were immediately and promptly resolved. The odd call required follow up, which was prompt and immediate.

1 year ago

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Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Jennifer Keefauver Rogers, AR

As far as heating and air, terrible!!!!!!!! No one to come out and the ppl that do are worthless. Long wait times. This will be the reason we stop using AHS.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Steve Perry Elizabethtown, KY

Their first call service company would not bother to try to correctly diagnose the problem. The second service company worked hard to resolve the problem

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Audrey Anderson, CA

I had to pay $1,000.00 because California changed the type of pump my pool used and AHS refused to pay for it. At least they could have split the difference. Yes I am angry.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Jerry Perkinson Fountain Hills, AZ

Seems like the quality of personnel interacting by phone has improved. Come across more knowledgeable and easier to work with.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Korene L. Owens Baltimore, MD

They will only reqair minor issues. If it's a major problem they will either deny the claim or you'll have to pay $1000's to go towards the work. Just not worth paying into anymore. Get yourself a good handy man.

1 year ago

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Reply from American Home Shield

Hi Korene, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Mary Bright San Marcos, CA

My Aircondition unit is not working properly, but jut because it's running mechanically they will not cover the unit. I bought the insurance to be sure it was working properly!

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 27th, 2022

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Amy Bianco Cathedral City, CA

I had two separate issues. Each was handled in a timely manner and the problems seem to be resolved.

1 year ago

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Reply from American Home Shield

Hi Amy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 20th, 2022

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Jesus Madrigal Mesa, AZ

I had a problem that was covered under the plan. I called, scheduled an appointment and it was resolved.

1 year ago

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Reply from American Home Shield

Hi Jesus, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Barbara Baker-Alperin Boynton Beach, FL

I had trouble with my refrigerator freezer he tried to fix it was not fixable and they replaced it with no problems

1 year ago

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Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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star star star star star

LORETTA GAMBLE Brighton, MI

They are personable, professional and efficient . I have recommended them to so many people. Love them

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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star star star star star

Mary Russell Humble, TX

i rated a 5 however, all stars lite up. Jessica was courteous, polite and a subject matter expert in her field

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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star star star star star

Susan Coker Irvine, CA

Aladdin's plumber was very professional and friendly and answered all my questions and fixed the problem

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Susan Nemeth Kyle, TX

we were happy that our microwave was replaced so quickly and efficiently. installation was great as well

1 year ago

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Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Yoko Watabe Dripping Springs, TX

Respond in timely manner. Their contractors are mostly professional. Had only one bad experience with a plumber.

1 year ago

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Reply from American Home Shield

Hi Yoko, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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James Joyce Tampa, FL

The company does good overall, there are some concerns that their sub-contractors are always the best or that they send the best.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Shannon Baltimore, MD

Not 5 because the first company used was not able to accommodate service and there was no follow up. But after i called, issue was resolved quickly

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Vivian Koch Mesquite, NV

AHS's response to my initial call was very good but i'm still waiting for an estimate on how much it will cost to fix the problem

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Dale Miller Longmont, CO

This was the reason I keep my home warranty plan. They replaced an old worn out AC unit with a brand new one

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Steven Cardon Cedar City, UT

Prompt courteous service. I have been with AHS for 11 years and have always been happy with their service.

1 year ago

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Reply from American Home Shield

Hi Steven, Your patronage is more than appreciated. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Josh Mcneese Walton, KY

I have had to call Home Shield several times in the last few months. I have been happy with who they sent each time.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Charles McCall Cottonwood, AL

Every time we use American home shield we receive great service from every one of the companies they contact Lew

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Dona D Beck Yuma, AZ

5 star - very responsive and efficient promptly settled the claim and no issues with coverage great company

1 year ago

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Reply from American Home Shield

Hi Dona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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star star star star star

Shirley Chicago, IL

Great service. Haven't spoken to anyone, used the app, but everything was quick and seamless with the AC fix I needed.

1 year ago

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Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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star star star star star

Ken Niles, MI

It took two trips and a part order. The problem was resolved, and my washer is working better than ever.

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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star star star star star

John Iliff Roy, WA

Prompt, reliable service and the service organizations that they contract with are professional as well.

1 year ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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star star star star star

Shobhana Rishi Sacramento, CA

I figured home warranties were a scam, but it's been critically helpful & gone smoothly for covering issues.

1 year ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Rosalia reate Bakersfield, CA

AHS has always responded within a reasonable time and with a solution for any service I've requested.

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 10th, 2022

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Charles Lanier Jacksonville, FL

Fast and easy. The service men were exceptional. My washing machine is working as well as when I bought it

1 year ago

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Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Camille Dover Suwanee, GA

Someone came out to the residence as soon as possible and they were very informative about what was going on

1 year ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 10th, 2022

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Yolinda Geman Savannah, GA

Very quick response and repairs. Very happy with the repair and response was very quick. I had my plumbing fixed in no time.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Gene Flanagan Jacksonville, NC

It took over a month to get my A/c fixed. I still have not received the permit I paid for my reimbursement for the a/c I had to buy and the HERS testing which is required in CA hasn't been done even though. Paid for it

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 7th, 2022

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Asia Smith El Paso, TX

Initially, the service I received was very poor. After talking with another reprsenative, he showed concern for my issue and went out of his way to assist me.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022