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American Home Shield

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16,037 User Reviews

8.4

Overall Score

LAST UPDATED: October 20th, 2021

Beginning in 1971, American Home Shield's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. The company has received high ratings from reviewers on BestCompany.com, with about 71 percent of reviews being 4 or 5 stars. The company’s average star rating is also competitive compared to the industry average.

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American Home Shield offers a variety of warranty plans that meet the diverse needs of homeowners and real estate professionals. Plans offer varying levels of coverage and can include heating and cooling systems, electrical systems, appliances and more. Depending on the plan and your location, you can add roof leak repair coverage and an electronics coverage plan for things like TVs and computers.

These home warranty plans typically last 12 months with the ability to cancel at any time. Online information about costs is limited.

With a home warranty, you can request a service visit and a contractor from American Home Shield's network will visit to diagnose the problem and make repairs. You'll pay the fee for the visit. If the damage is covered by the warranty, you'll be covered up to any applicable limits. If the damage isn't covered by your warranty, you'll be responsible for the other costs.

American Home Shield makes it easy to learn more about limitations and exclusions with its warranty plans by including sample contracts on its website. This information can help you assess whether a home warranty would meet your needs or not.

Coverage Plans and Pricing

American Home Shield offers several home warranty plans to meet the needs of homeowners, real estate professionals, and people selling their houses.

With American Home Shield, you can choose to pay for your warranty monthly or annually. The cost of your home warranty is affected by a few things, including home type, location, and coverage level. Although it would be nice to have cost estimates easily accessible online, you can request quotes from American Home Shield's website.

Although some key cost information is limited online, you can see maintenance service fees associated with American Home Shield's warranties for homeowners. Pricing information for the company's other plans is much more difficult to find without contacting American Home Shield directly.

Planholders can choose a Trade Service Call Fee when they purchase a warranty. The service fee amount you choose will affect the cost of your warranty. The higher the fee, the lower your warranty cost. The lower the fee, the higher your warranty cost.

We'll cover all of American Home Shield's plans and obtainable cost information below.

  • Plans for homeowners
  • Plans for real estate professionals
  • Seller coverage option

Plans for Homeowners

Homeowners can choose from three plan options: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. These plans do not require maintenance records or a home inspection.

Customers benefit from a 30-day workmanship guarantee that ensures that the repairs made when you make a claim are well-done.

All American Home Shield members also benefit from discounts on appliances and can receive $25 for referring friends.

ShieldSilver™ Plan

The ShieldSilver™ plan covers heating and cooling systems, a home's electrical systems, and plumbing systems.

For additional protection, you can add coverage for pools, inground spas, septic pump, well pump, and a guest unit. You can also include roof leak repair and an electronics protection plan. Roof leak repair coverage may not be available in all states.

American Home Shield's electronics warranty plan offers coverage for your personal electronics including home theater, computers, printers, tablets, and more when this equipment has defects or experiences mechanical or electrical failure from normal wear and tear.

With the electronics warranty, you'll also benefit from power surge protection and technical support. This protection plan does not require registrations or receipts to issue coverage and has an online claim process. Unfortunately, the electronics warranty is not available in California.

ShieldGold™ Plan

The ShieldGold™ plan covers the same systems that the ShieldSilver™ plan does and includes coverage for kitchen appliances and laundry appliances.

With this plan, you'll have the same options for additional coverage as with the ShieldSilver™ plan.

ShieldSiver™ and ShieldGold™ Cost

Maintenance service fees with the ShieldSilver™ and ShieldGold™ plans are as follows:

  • Trade Service Call Fee — $75, $100, or $125
  • Rekey — $100
  • HVAC tune-up — $75
  • Air filter delivery — starts at $5.25 per air filter

Planholders also benefit from no cap on system repairs and coverage for refrigerants at $10 per pound.

ShieldGold™ plan members also have a $3,000 per appliance coverage limit.

ShieldPlatinum™ Plan

For even more protection, you can choose the ShieldPlatinum™ plan. This warranty plan builds on the ShieldGold™ plan's coverage by including roof leak repair coverage, an HVAC tune-up, and code violation and permit coverage.

You can also add coverage for pools, inground spas, septic pumps, well pumps, and a guest unit. The electronics protection plan is also available with the ShieldPlatinum™ plan.

ShieldPlatinum™ Cost

Maintenance service fees with the Shield Platinum™ plan are below:

  • Trade service call fee — $75, $100, or $125
  • Rekey — $100
  • HVAC tune-up — one included with plan
  • Air filter delivery — starts at $5.25 per air filter

ShieldPlatinum™ members also benefit from unlimited refrigerant coverage, $1,500 for roof leak repairs, unlimited coverage for systems, $6,000 per appliance, and $1,000 per year for code violations, permits, and modifications.

Plans for Real Estate Professionals

Like homeowners, real estate professionals can choose from three warranty plan options: ShieldEssential™, ShieldPlus™, and ShieldComplete™.

ShieldEssential™ Plan

The ShieldEssential™ offers protection for air conditioning, heating, ductwork, plumbing, electrical systems, water heaters, insufficiently maintained equipment, refrigerant (recapture, reclaim, and disposal), removal of defective equipment, and rekeying.

This plan also covers failure related to rust, corrosion, undetectable pre-existing conditions, mismatched systems, and improper installations, repairs, and modifications. You'll also benefit from $250 each contract term in coverage for permit fees and code violations each.

ShieldPlus™ Plan

The ShieldPlus™ plan offers similar coverage and includes laundry appliances and kitchen appliances.

ShieldComplete™

With the ShieldComplete™ plan, you'll have the most coverage. This plan offers the same coverage as the ShieldPlus plan™ and includes ceiling fans, telephone wiring, doorbells, garage door openers, instant hot and cold water dispensers, and built-in fans (exhaust, attic, and whole house fans).

Additional Coverage Options

With any of these warranty plans, real estate professionals can add coverage for well pumps, septic system pumping and septic sewage ejector pumps, swimming pool equipment, spa equipment, salt water equipment, and up to four refrigerators. In Texas, you can add coverage for subterranean termites as a home buyer or seller.

Seller Coverage Option

Seller coverage is available to qualifying homeowners with an American Home Shield warranty already in place. Details regarding eligibility requirements beyond already having an American Home Shield Warranty are limited online.

This seller coverage offers protection for your home while it's on the market for up to six months with the potential to renew. You won't have to pay for the warranty coverage until you close on the sale. While your home is listed, you'll benefit from up to $2,000 on covered repairs and replacements.

If you're considering this additional coverage while selling your home, pay attention to limitations and exclusions with the plan.

Contract Information

A standard home warranty contract with American Home Shield is 12 months. The seller coverage plan option is six months and may be renewed.

Exclusions and Limitations

Home warranties are meant to cover damage from normal wear and tear. American Home Shield warranties cover normal wear and tear, poor maintenance, rust, corrosion, sediment, mismatched systems, and undetectable pre-existing conditions. The warranties also cover damage from mistakes with installations, repairs, and modifications.

Plans do not offer coverage when damage is covered by the manufacturer, distributor, builder, or an extended warranty. American Home Shield's warranties are also only for residential buildings, not commercial buildings or homes used as business locations.

For more information on exclusions and limitations, American Home Shield offers a sample contract online for each type of coverage it offers. This transparency makes it easy to research and understand terms and conditions before purchasing a warranty.

Cancellation Policy

You can cancel your home warranty at any time by calling American Home Shield. However, some fees may apply depending on when you cancel.

If you cancel within the first 30 days of your warranty, you'll receive your contract fees minus the cost of any service and claims received.

If you cancel after the first 30 days, you'll receive prorated contract fees for the remainder of the contract term minus the cost of any service or claims. Depending on where you live, you may also be charged an administration fee (up to one month's payment). This fee will usually be subtracted from your refund of prorated contract fees.

If you're selling your home, you can transfer the warranty to the new buyer. You'll also need to call American Home Shield to complete the transfer.

Customer Service and Claims Process

American Home Shield uses a network of licensed, independent contractors to diagnose problems and make repairs.

You can make service visit requests online at any time. American Home Shield's website does not offer much information about response times, though many reviewers indicate the company generally has quick response times.

What Customers Are Saying

American Home Shield is a top-ranked home warranty company on BestCompany.com. This high ranking is due to the high ratings and praise received in thousands of customer reviews.

Roughly 71 percent of American Home Shield reviews on BestCompany.com are 4 or 5 stars. Praise includes quick claims processing, fast repairs, helpful and informative customer service, work completed by qualified contractors, quality replacements, and affordable repairs.

While many of these reviews report an overall positive experience with the company, some note that repairs can occasionally be slow.

Although American Home Shield has primarily positive reviews, about 17 percent of its reviews are 1 star.

Complaints in these reviews include miscommunication and difficulty communicating with customer service, significant delays or unresolved claims, dissatisfaction with coverage, dissatisfaction with the cancellation policy, and problems with contractors. Some of these problems include tickets being resolved when no visit was made, poor workmanship, and additional damage caused by contractors.

Despite these complaints, American Home Shield is competitive for the industry. Its star rating is close to the average star rating for the industry, it has one of the highest review counts in home warranty on BestCompany.com, and it has a higher net promoter score than the industry average.

The net promoter score measures the likelihood a reviewer would recommend a company to friends on a scale of one to ten, with ten being the most likely. Best Company reviewers are 14 percent more likely to recommend American Home Shield compared to the industry average.

The Bottom Line

American Home Shield is a recommended company for the breadth of its warranty plan offerings and high customer ratings.

Whether you're a homeowner or in real estate, American Home Shield offers a home warranty to meet your needs. You'll be able to choose from plans with varying levels of coverage and have the ability to add coverage if needed. The array of options and ability to customize your plans makes it easy to find a good plan.

American Home Shield is a top-rated company thanks to the positive customer reviews it has received. Reviewers are generally satisfied with the coverage, service, and response times they received from American Home Shield.

As you consider an American Home Shield warranty, pay attention to limitations and exclusions, and be aware of the issues that you may experience working with the company revealed in customer reviews. Many of these concerns could arise with any other home warranty company, and it's a good sign that most of American Home Shield's reviews demonstrate positive experiences.

Since minimal information about cost is available online, you'll also want to ask questions about pricing and compare these quotes to other companies. As you compare costs, note differences in plans and coverage to make a fair comparison.

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16,037 Reviews

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Adrianna Estrada-Hill Austin, TX

I have heard wonderful things regarding AHS and was finally able to financially afford it. Do reasonableally priced for this single Mama. I needed to call in because my AC went out and the service was immediate. Website was so easy to use and connect. The repair man called almost immediately and my AC was fixed the next day. Unbelievably easy.

2 days ago

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Reply from American Home Shield

Hi Adrianna. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting air back running. We look forward to taking care of your next repair as well.

Oct. 18th, 2021

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R zorn Panama City Beach, FL

My air conditioner was not cooling as well as I thought it should. American home shield gave me the name of a local company who was great to work with. In short order I had a new compressor in my unit. Efficient and professional with this claim. Also the technician shared with me that his company liked working with American Home Shield. He said they could count on them to do the right thing with their claims

2 days ago

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Reply from American Home Shield

Hi R zorn. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. We want you to know you can trust in the service we provide. Thank you for choosing AHS.

Oct. 18th, 2021

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Kendra Mines Waldorf, MD

I purchased HS this year my washer of 5 yrs went out ( stop spinning) I filed a claim ( very easy and quickly) a tech was scheduled to out before the end of the week. He was prompt and great communication in regards of his arrival . He quickly assessed my machine. HS authorized a new machine I had many options of a replacement to choose from from. Because it was older my I I had a few hundred dollars credit towards a brand new machine my options were from $100 '$5000. I Chose a $100 one and I Love it.. it's much bigger faster and it holds more close .so I paid a total including the deductible $200 for a newer better machine. I originally paid apx $7- $800 00 for it

1 week ago

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Reply from American Home Shield

Hi Kendra. We are so happy that you took time to let us know about the experience with your washer. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 12th, 2021

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Felonta Plano, TX

My service was completed quickly. I called the 800 number and within minutes they were asking questions about my issue and using a camera to validate exactly what needed to be fixed. After we schedule for the technician to come out, it was a matter of days before I received the part needed to fix my appliance.

1 day ago

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Reply from American Home Shield

Hi Felonta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Katherine Gaffney Florence, KY

They have been quick and professional. Everything i have cled about has been fixed promptly. The companies they use are all local to me and have been very friendly. This is comforting as a single mom and first time home buyer.

2 days ago

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Reply from American Home Shield

Hi Katherine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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ISAAC GARZA Bakersfield, CA

AMS was quick to handle my needs. A repair technician was at my home within two days! The customer service representative was very helpful and able to keep me informed throughout the process. I am so happy I switched to AHS!

2 days ago

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Reply from American Home Shield

Hi Isaac. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Thank you for choosing American Home Shield.

Oct. 18th, 2021

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Deborah Hammesfahr Buckeye, AZ

This is my first year with AHS and I couldn't be happier. Staff is easy to talk to and they are super informative when discussing details about your claim. The 3rd party vendors are professional and go out of their way to serve you well.

2 days ago

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Reply from American Home Shield

Hi Deborah. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Oct. 18th, 2021

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Beverly Joseph Missouri City, TX

When I first got my warranty my washer broke. A repairman was sent immediately. It was determined the washer could not be fixed and they bought a new one. Actually I was shocked but I then knew this company is honest and operates with integrity. I will have them forever.

2 days ago

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Reply from American Home Shield

Hi Beverly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Rod Uyeda Rancho Palos Verdes, CA

Unfortunately, I have needed AHS twice in the last few months; my ice maker stopped working and my dryer stopped working. In both cases, AHS answered my claim immediately and I was very pleased with the service they provided.

2 days ago

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Reply from American Home Shield

Hi Rod, I am pleased to hear about your AHS service and both repairs that were completed fast and efficiently!

Oct. 19th, 2021

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Linda Barr Ontario, CA

Excellent service when it comes to fixing or having to replace an item. Thank you!!! If there is anything negative it would be some of the contractors are not reliable, lie on reports and don't keep me updated/status on items that need to be repaired with parts on order.

2 days ago

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Reply from American Home Shield

Hi Linda. Thank you for your feedback. We are very happy to hear that you have been pleased with the repairs. Please continue to let us know how we are doing. We looking forward to providing a better experience with the service contractors as well.

Oct. 18th, 2021

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Glenn Seltzer Orange, CA

I am retired and repairing appliances is a wory of the past ! I simply let LHS do it. A small fee per month and a small charge per repair. All my appliances are covered. If the appliance cannot be fixed. That small charge for repair buys me a new appliance. Could AHS be any more of a Prince on a White Horse.

2 days ago

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Reply from American Home Shield

Hi Glenn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Scott Preston Canton, OH

American Home Shield (AHS) has been a godsend for me! Before AHS, I had 3 major appliances go out in the same year multiple times. With the skyrocketing cost of service, I paid thousands out of pocket. I saw the commercial for AHS and decided to give it a try. I am so-o-o-o glad that I made that call. In the last year alone, AHS replaced my $10K heat pump and $1.5K refrigerator. Do the math. That would take me about 2 decades in premiums to pay all that back. If you are debating signing up, DON'T! Get AHS. They have sent out only 4 to 5-star service providers that know what they are doing. When they can't fix, they offer to replace, give you a check for the full retail price, or even give you options to upgrade (and pay the difference) should you choose. The premiums are very reasonable and they cover just about everything. I can't say a single bad thing about these guys. Thank you, AHS! I am an AHS customer for life!

2 weeks ago

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Reply from American Home Shield

Hi Scott. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need. We look forward to being your home warranty company for many more years to come.

Oct. 5th, 2021

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WilliamMoore Rockport, TX

When my a/c crapped out, a service tradesman came within two to three days. He determined that it couldn't be repaired, and the entire unit needed to be replaced. He order the unit, and in just a little more than a month, he came to my home and installed the entire unit. The tradesman and his assdistantwere thorough and professional. I had to hire a handy man to remove the door and door frame to the utility closet in order to remove the inside a/c unit and replace it. It just so happened that a handy man was working on a project at my home, so he removed the access don't and frame to facilitate the ease in replacing the inside a/c unit.

2 weeks ago

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Reply from American Home Shield

Hi William. Thank you for writing a review. We are so happy you were satisified with the service you received. We can't wait to provide you with an even better experience.

Oct. 5th, 2021

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Kim A Skiatook, OK

We have had AHS just over 2 years. They have been extremely diligent in resolving our warranty needs which have been more frequent than we certainly anticipated. The last AHS agent to help me get an appointment with a vendor was named Anthony and he was extraordinary in resolving a booking issue over a dryer repair. He is working out of a call center and he made sure that we set agreed times for him to call me back to verify things were handled when there was some unforeseen glitches in their system. And the vendors they use have been extremely prompt & professional. We usually have the repairs done within 5 days.

3 weeks ago

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Reply from American Home Shield

Hi Kim. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Teolonda Miller Madison, AL

American Home Shield is a great company, I didn't have to wait long to have my appliance serviced. I would definitely recommend their home warranty services to all my family and friends.

2 days ago

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Reply from American Home Shield

Hi Teolonda. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Oct. 18th, 2021

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Diana Shaw Glen Allen, VA

Recently had 2 claims put in. The service providers responded quickly and appointments were made within a reasonable time frame. Handled professionally and workers were friendly.

2 days ago

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Reply from American Home Shield

Hi Diana. It is really wonderful to hear that you got a response so promptly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 18th, 2021

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Imad Washington, DC

Outstanding customer service, quick response and fully understanding of customers need. The agent resolved the misunderstanding between me and the contractor in one phone call.

2 days ago

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Reply from American Home Shield

Hi Imad. Thank you for your feedback. We are very happy to hear that the issue was resolved to your satisfaction. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Oct. 18th, 2021

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Travis Emerson Cedar Rapids, IA

Plumbing and dishwasher replacement. Both times a professional showed up timely and performed good repairs. The dishwasher was at the end of it's life and was replaced with an equivalent dishwasher.

2 days ago

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Reply from American Home Shield

Hi Travis. Thank you for letting us kow how your service experience was. We are so glad to know your appliances were replaced. We you to know you can always count on us when need us. We can't wait to work with you again.

Oct. 18th, 2021

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Don E Connolly Byram, MS

I continually recommend that my friends avoid the high repair costs they will eventually experience if they fail to insure their plumbing, appliances, HVAC, and other features of their home that will require maintenance.

2 days ago

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Reply from American Home Shield

Hi Don. Thank you for letting us know about your experiences with AHS. It is so great to hear that you have been happy with the service we provide. We really appreciate your recommendation and thank you for being our valued member.

Oct. 18th, 2021

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Linda Denniston Sparks, NV

I have had AHS for years. I've used them twice, for a new water heater and an electrical problem. In both cases a company was assigned to my case right away. I'm very satisfied with them.

2 days ago

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Reply from American Home Shield

Hi Linda. We are so happy to hear how satisfied you are with your warranty service. We look forward to you being our valued member for many more years. We can't wait to provide you with exceptional service again.

Oct. 18th, 2021

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James Bistany Las Vegas, NV

Garage door opener service was a breeze from start to finish. Professional and competent. As to my first experience I am comfortable with giving you 5 stars. We'll see what's what going forward.

2 days ago

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Reply from American Home Shield

Hi James. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for choosing AHS.

Oct. 18th, 2021

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Jeff P Grunau Fresno, CA

Prompt service. Contractors solve the problem. The only issue I have is the auto renewal. I have some adjustments to make and the renewal process has skipped past me twice.

2 days ago

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Reply from American Home Shield

Hi Jeff, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Yu Dublin, CA

Very good. I have been a customer since 2009. Whenever I had problem, just called and they fixed the problems for me. I don't have to worry anything . Thank you so much for all the work they did.

2 days ago

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Reply from American Home Shield

Hi Yu, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Jerel Gilmore Mobile, AL

I love the service, every time I'm in need of help I immediately call are go online to put in a claim to American home shield and get quality results. I'm pleased to say American home shield is a must have for your home service!!!!

1 week ago

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Reply from American Home Shield

Hi Jerel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Dawn Kliarsky Saint George, UT

ALWAYS GREAT TO WORK WITH!! I HAVE BEEN WITH THEM FOR 18 YRS AND I SO APPRECIATE HOW THEY HAVE TREATED MY HOME NEEDS AND ME!! I HAVE RECOMMENDED THEM TO SO MANY PEOPLE BEAUSE OF MY EXPERIENCE....NEVER A MOMENTS REGRET THAT I HAVE HAD THEM....PEACE OF MIND!!!!!

1 week ago

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Reply from American Home Shield

Hi Dawn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Bill Bell Coweta, OK

My washer broke on a Friday and a service Rep came on Monday afternoon and diagnosed the problems and submitted to AHS. They in turn chose to replace washer. I was able to purchase one of like quality of the original washer on Thursday. Very pleased with with AHS in all areas.

1 week ago

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Reply from American Home Shield

Hi Bill, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 12th, 2021

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Theresa Edwards Monroeville, PA

American Home Shield is an excellent home warranty company. Whenever there is a problem with anything in my home, I call them and get an immediate response. They always send competent, professional vendors to solve the issue. If they cannot fix the issue, the company issues a credit to replace the appliance, etc.

1 week ago

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Reply from American Home Shield

Hi Theresa, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 11th, 2021

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Antonio Calera, AL

Awesome experience has had no problems with American home shield. We switched from Choice home warranty because they refused to fix our a/c after having them for several years. We dropped them the same day and got American home shield. That was the best decision we could make when it comes to our home.

1 week ago

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Reply from American Home Shield

Hi Antonio. It is so great to know you had such a good experience. We are so glad that you chose to be a valued member of AHS. We look forward to being your home warranty company for many years to come.

Oct. 11th, 2021

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Eugina Allen Memphis, TN

I had to call AHS for a service request upon my first day in my new home. The young man who was sent out was amazing. He found the issue and explained everything thoroughly. He also went a step further and referred me to someone who could extract the water from my carpet for a very affordable price. I truly appreciate the manner in which the request was handled. AHS is great!

2 weeks ago

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Reply from American Home Shield

Hi Eugina, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 6th, 2021

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star star star star star

Ginger Burton Panorama City, CA

Plumber came out and fixed the issue next day. However we still had an issue a week or so later (the faucet was completely corroded and wouldn't turn) The plumber must have knew it was going to be an issue because the next time he came out he had the faucet and fixed it in less than 2 mins. If they knew the issue the first time they should have just fixed it. But at least the problem was solved. Not sure it was worth the $100 fee... but at least I didn't have to pay twice.

2 weeks ago

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Reply from American Home Shield

Hi Ginger, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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star star star star star

Michael Agnitsch Omaha, NE

Old refrigerator in the garage quit working. Repairman determined that a short was causing the refrigerator to trip the ground fault switch. He could not find the short and recommended American Home Shield replace the refrigerator. We received a gift card from Lowes to buy a new refrigerator. Totally thrilled with American Home Shields customer service response.

2 weeks ago

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Reply from American Home Shield

Hi Michael. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you were able to get your refrigerator replaced. We look forward to taking care of your next repair as well.

Oct. 5th, 2021

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star star star star star

brett j stubblefield Saint Louis, MO

I just joined the Home Shield Contract Several Month's ago. And boy was I Lucky I had to use them 2 times already. The first time My AC went out and they had Somebody out the Next day, and He Fixed it in a short period of time a couple hours. And I paid the $100. service call and I did not have to Spend another Dime, and it works Like New. So I am Very Happy with them!

2 weeks ago

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Reply from American Home Shield

Hi Brett. Thank you for the 5 star review. It is so good to hear that the problem with your air conditioning was resolved so effectively. Thank you for trusting AHS to take the hassle and worry out of your home repair needs.

Oct. 6th, 2021

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star star star star star

Kishia marquez Hendersonville, NC

I think American home shield is a great company to have for your home! they come out in a timely manner and do the job very courteous, respectful, he even protected his self from COVID 19 . they always call you and set you up appointments before they come in when they on their way they contact you. I highly recommend American home shield !!!! thank you for your excellent service and is number one in my book

2 weeks ago

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Reply from American Home Shield

Hi Kishia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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star star star star star

Jackson Kennesaw, GA

I was skeptical at first not really knowing what to expect. I thought when it was time to ask for a service to be done, that it would be a long drawn out process, a hassle or I would get the run around. To my surprise when I put in a order for a service to be done. It was very smooth and easy. You just check the box letting them know which item, and the problem, then they send you the information of the person that will be contacting you to provide the service. The company that came out to provide the service, was very professional, fixed the problem and left. My only regret is the fact that it took me so long to purchase a home warranty. The best feeling you can give yourself is a peace of mind and I definitely received it with American Home Shield.

1 month ago

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Reply from American Home Shield

Hi Jackson. We really appreciate your feedback. We are here to take the hassle and worry out of unexpected home repair needs. We are so happy you chose AHS to give you a peace of mind as your home warranty company.

Sep. 9th, 2021

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star star star star star

Otisha green Deatsville, AL

Very great. Home shield was very fast replacing our washing machine with no red tape the initial service tech appointment was a little long but it was worth it

1 day ago

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Reply from American Home Shield

Hi Otisha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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star star star star star

John Lash Ewa Beach, HI

Scheduling a repair is easy when using the website. Contractor is assigned quickly and out to the house on a timely basis. AHS is comprehensive on what it covers.

2 days ago

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Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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star star star star star

Lisa Wyatt Wentzville, MO

My washer flooded, so I set up a service appointment. The guy was prompt, said we needed another one so he contacted AHS. They were prompt in their response and we settled it the next day.

1 week ago

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Reply from American Home Shield

Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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star star star star star

Brenda Smith Hattiesburg, MS

My experience was great. I call, scheduled an appointment for my washer, technician came out. My machine was not repairable, now I'm waiting for the delivery of my new washer.

1 week ago

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Reply from American Home Shield

Hi Brenda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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star star star star star

Rosalind Lancaster, CA

My A/C stopped working during the hot summer months, and my garbage disposal, also stopped working 2 weeks after the A/C stopped working! Both problems were repaired in a timely manner.

1 week ago

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Reply from American Home Shield

Hi Rosalind. Thank you for letting us know the issues were resolved quickly and to your satisfaction. We look forward to taking the hassle and worry out of your next repair need as well.

Oct. 12th, 2021

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star star star star star

G. Gallegos San Antonio, TX

went without water for several days but The plumbing resolved. The service person was very knowledgeable and professional. He did an excellent job and I was extremely pleased.

1 week ago

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Reply from American Home Shield

Hi G. Thank you for taking time to let us know how effectively the problem was resolved after being without water to your home. We want you to know you can count on AHS when you need us. Thank you forbeing our valued home warranty member.

Oct. 11th, 2021

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sunday toler Matthews, NC

I have always had wonderful experiences with AHS…The response time was always extremely fast for me when I needed services. One day up to two was the longest I ever had to wait for a callback from the contractor for the service needed. I had my AC go out and they fixed it. Garbage disposal and more. It would have cost so much without AHS which only cost me a co-pay of $75. You can add on a pool and so much more also. I highly recommend this company to protect your home and get things fixed for simply a co-pay.

5 days ago

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Reply from American Home Shield

Hi Sunday. We are so excited to read your positive review. It makes us so happy to know you are finding the value in having your AHS home warranty coverage. We can't wait to provide you with excellent service for next repair need. Thank you for choosing American Home Shield.

Oct. 20th, 2021

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star star star star star

Zelma Gaithersburg, MD

Have their coverage for many years and I’ve always been very satisfied with their services. I’m very happy with the ease of filing a request and the timelines completing the services. Dealing with AHS all these years has been a good experience.

2 weeks ago

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Reply from American Home Shield

Hi Zelma. Thank you for the positive review and feedback. We are very happy to know how pleased you have been with the service we provide over the years. Thank you for being a valued member of AHS and we hope you continue to find the value in your home warranty coverage.

Oct. 5th, 2021

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star star star star star

Sue San Marcos, TX

They have consistently responded promptly with really expert service professionals to diagnose and fix the household problems I’ve had. I’ve been extremely pleased & grateful that I have had American Home Shield for the problems which have occurred. I have recommended it to my friends & family without reservation.

2 weeks ago

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Reply from American Home Shield

Hi Sue. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 5th, 2021

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star star star star star

Pamela Reid Indian Head, MD

I am quite please with American Home Shield Warranty service. In the pass 20 plus years I had this warranty they have provided excellent service, professional and quick to respond my service calls. I would and do recommend American Home Shield to friends and family.

2 weeks ago

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Reply from American Home Shield

Hi Pamela. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need. We look forward to being your warranty company for many more years to come.

Oct. 5th, 2021

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star star star star star

Eddie Lipham Arlington, TX

AHS has completely turned around my opinion. After a few bad experiences several years ago I considered dropping them, but since then they have been amazingly good. The contractors are much better, coverage is great, and response from both vendors & AHS has been well above expectations.

2 weeks ago

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Reply from American Home Shield

Hi Eddie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Willie Watson III Charlotte, NC

Had a problem with my microwave..Filed my issues with American Home Shield. Service technician came out, order the parts to take care of my microwave issues. Technician came back after parts was received and completed the job to perfection

2 weeks ago

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Reply from American Home Shield

Hi Willie. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 6th, 2021

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star star star star star

Sarah Kent Katonah, NY

In general Home Shield has been very helpful referring contractors to my home to fix things that break. There is one contractor who is not being helpful in Buffalo and is badmouthing Homeshield and I am trying to make Homeshield aware of this but otherwise I have gotten a lot of help from Homeshield and I am happy with them.

3 weeks ago

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Reply from American Home Shield

Hi Sarah. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty.

Sep. 29th, 2021

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star star star star star

Judith Esperanza Virginia Beach, VA

It took 1 month to get my induction stove fixed, it was an expensive part, and I can't fault AHS for shipping of the part, as soon as it came in they sent the service person out to replace it, service was completed and my stove is working again. I am satisfied with their service.

3 weeks ago

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Reply from American Home Shield

Hi Judith. Thank you for your feedback. We are very happy to hear that you have been satisfied with the service you received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 29th, 2021

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star star star star star

Gary Connor Carthage, TX

We had a dryer break down. Called American Home Shield, no problem talking with a rep. And they contacted a service company. The company showed up next day diagnosed the problem, with in a couple days the part came in . We were back in business. No hassle no problems. Very happy with American Home Shield!

3 weeks ago

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Reply from American Home Shield

Hi Gary. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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star star star star star

Chris Mansfield, TX

Great home warranty company. In fact, the best after doing months of research and being with them now for 4 years. Overall, you won't find a better home warranty company for the services and pricing. Yes, sometimes it takes longer than I would like for service people to be dispatched from their network of companies, but we are spoiled these days with everything given to or delivered to us within a few hours or a day. Yes, they could contract out with more service companies to lessen the time. Hopefully, they will.

1 month ago

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Reply from American Home Shield

Hi Chris, thank you so much for taking the time to provide feedback about AHS and 4 years of service. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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