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American Home Shield

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9,565 User Reviews

8.4

Overall Score

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

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The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

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The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

View Best Home Warranty Companies

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Star Rating

3.9

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9,565 Reviews

Review Breakdown

5 grade

60%

4 grade

11%

3 grade

6%

2 grade

4%

1 grade

18%

Sentiment Criteria

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Quality

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Service

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Verified Customer

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Gary Tunstall Sr Sun City, CA

Couldn't get plumber out until next day.

3 days ago

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Reply from American Home Shield

Thanks for sharing that we were able to get a contractor out within a day. We hope it was no major inconvenience for you and that it was quickly resolved.

Apr. 8th, 2021

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Lakesha Baltimore, MD

Very detailed about what's wrong with appliances

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Debbie Stearley Saint Augustine, FL

Got service on 11/5/20 still waiting on refund from Feron, contacted MANY times still no refund

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Samuel Niswonger Laura, OH

Had a small issue on my first fix, but have 2 more issue and they where timely and fixed correctly.

3 days ago

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Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS.

Apr. 9th, 2021

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Della Hargrove Upper Marlboro, MD

Because over the time that I have been with AHS, I only had one problems years ago.

3 days ago

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Jana Clare San Antonio, TX

They’re always prompt and helpful. When I have called I never have to wait long to speak to someone, and my questions never go unanswered.

3 days ago

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Betty Mitchell Austin, TX

Service providers are sometimes less than high quality.

3 days ago

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Donald McGee Floresville, TX

Excellent response time, very professional attitude, contractors very responsive

3 days ago

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Ray F. Charlotte, NC

When you need them for a repair it's really easy and the service tends to be quick and reliable. The last time I needed a repair the service provider through AHS was at my house and made the repair within 24 hours. I guess my only complaint is the cost of the coverage per month and the service charge per repair. Don't we always wish things were less expensive. But overall AHS is and has been a good home warranty company to deal with and to utilize.

3 days ago

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Stacie Humble, TX

Customer service was great and they fixed my item.

3 days ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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Cloud Geissinger Oceanside, CA

Very responsive but many of my services are not covered

3 days ago

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Joshua & Windie Murphy Lancaster, CA

We have always had a good experience when we needed to call.

3 days ago

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Anonymous Stockton, CA

Good, but I paid $125 for a service fee that didn’t fix anything.

3 days ago

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Bercha Gatesville, TX

I did not like the fact that on an ac repair that required freon replacement they only paid a very small portion 10 dollars a pound it ended up costing over 500 dollars out of pocket

3 days ago

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Matt Davidson Los Angeles, CA

When I have needed a repair they have sent good quality repairmen

3 days ago

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Chris Herb Chandler, AZ

It's impossible to reach them by phone to request service. Internet works fine but is not always possible

3 days ago

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Carolyn Morse Houston, TX

The service for repair is good, the replacement service is usually lower than what I already have.

3 days ago

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Marjorie Cole Port Arthur, TX

Generally, the repairs are scheduled for the next day or week. If there is an emergency situation, it's too bad..

3 days ago

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Michael Zutz Manitowoc, WI

Some workers are very hard to understand

3 days ago

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Nikki Saint Louis, MO

They are good - the only gripe I have is that I couldn't pick my contractor (that I used before with them) on a different claim

3 days ago

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Carrie Elliott Broaddus, TX

They get you the best repairmen when possible!

3 days ago

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Morris Oceanside, CA

They're a good company. I think they could more prepared if they had inventory of home appliances.

3 days ago

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Lynn Seehoffer-Liekis Little Elm, TX

They are reliable and I can count on them to do the correct job.

3 days ago

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Tamela Park Round Rock, TX

most of the time i like the companies they send out

3 days ago

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Helen Huntley Humble, TX

Home shield can be some what confusing. Why do I have to pay for service and send a receipt before getting paid? Why are the coverage not up to date with cost?

3 days ago

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Sujata Naik Longview, TX

We have had AHS for many years and they have been very responsive to our appliance repair needs. They have provided timely responses to repairs or replacements of the covered appliance. In case we want to upgrade they have provided a reasonable value for our replacement. Their fees for service have gone up over the years from $35 to $75 per call. Also, the coverage cost has gone up substantially due to our repair claims. That has gone up from nearly $50 to $103. This has resulted in us looking at their competitors who provide lower fees. Though we like AHS we certainly cannot afford the higher coverage costs.

4 days ago

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Reply from American Home Shield

Thanks for sharing your feedback. There may be a price increase from year to year due to the overall increase in parts, shipping and labor. We hope that you continue to see the value in your membership with us.

Apr. 7th, 2021

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JASON NOBLE Columbus, OH

They answered all my questions. Even gave me a gift when we was done

5 days ago

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Reply from American Home Shield

We are glad to hear you were happy with your experience.

Apr. 7th, 2021

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Verified Customer

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R Norman, OK

I've had to pay 2x for the same job, but that said, they have been very helpful and when my heater went out during a cold spell I had same day service

1 week ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Mike Bryan Naperville, IL

Friendly staff and easy website to navigate

1 week ago

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Reply from American Home Shield

Thanks for sharing that our site is user friendly. We appreciate it.

Apr. 1st, 2021

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Verified Customer

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Krista Williams Nashville, AR

Communication could have been better and quicker

1 week ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Deborah Knuth Englewood, FL

responsive but during covid had to contact multiple service members

1 week ago

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Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Doris Lee Washington, DC

American Home Shield sends competent contractors

1 week ago

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Reply from American Home Shield

We try to ensure the best technicians come out to service you. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Kathy Nampa, ID

Short response time from American Home Shield and the contractor.

1 week ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Gary Campbell Glendale, AZ

AHA has been very responsive to my claims with a very quick communication with the responding repair service.

1 week ago

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Reply from American Home Shield

I'm glad we were quick to respond to you. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Joe Missry West Long Branch, NJ

Fair for the money. But no customer service. Don’t ever try to call them.

1 week ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working to manage the call volume better and we thank you for your patience during the process.

Apr. 1st, 2021

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Dan Strafford, MO

They cover what they say they do good costumer service

1 week ago

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Reply from American Home Shield

Keeping your membership is important to us. Thanks.

Apr. 1st, 2021

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Robert Hauser Joliet, IL

Good company but I can never speak with a live person!

1 week ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working to improve the call volume to make your experience better.

Apr. 2nd, 2021

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Wendy Phillips Ada, OK

Now that we live in a good service area it is a real value

1 week ago

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Reply from American Home Shield

We're glad to hear that.

Apr. 1st, 2021

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Koryon Clay Lafayette, LA

Home shield is a good program. Saves me a lot of money when something breaks

1 week ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Terry Gadley Deridder, LA

I have always had good service from the company the service men not so much but they will always send me someone for a second opinion

1 week ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Elvina LaStrappe Houston, TX

They need to hire companies that know what to do to fix problems

1 week ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Henderson Las Vegas, NV

Was hoping to get refrigerator part ordered and repaired sooner but the job is done!

1 week ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Plo San Jose, CA

They tend to get the job done right the first time.

1 week ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Debra Garland Dallas, TX

Very quick response. Companies affiliated are quick, efficient and professional

1 week ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Joni Daemen Wichita, KS

Service is great, but automated phone is tricky if you don’t listen carefully

1 week ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Gail Goldberg Mesa, AZ

Takes too long to get approval but service people are very nice.

1 week ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Terry Williams Melissa, TX

Too many price increases diminishes the value of the product. Increases should be based on historical claims, length of membership, etc.

1 week ago

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Reply from American Home Shield

Thanks for your feedback.

Apr. 2nd, 2021

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Laurie Gallegos Aurora, CO

Excellent to work with and coverage. Price is a little high

1 week ago

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Reply from American Home Shield

It's good to hear we are providing the service to match the price. Thanks for sharing.

Apr. 5th, 2021

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Judith Davis Arlington, TX

They have always replaced my product, but for my refrigerator I waited for response and reply for a number of months. I called a number of times. It was very discouraging

1 week ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Jacob Flippin Sherwood, AR

They are always quick to respond to service requests.

1 week ago

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Reply from American Home Shield

We try to resolve your issue as quickly as possible. Thanks for sharing.

Apr. 5th, 2021

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