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American Home Shield

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16,013 User Reviews

8.4

Overall Score

LAST UPDATED: October 18th, 2021

Beginning in 1971, American Home Shield's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. The company has received high ratings from reviewers on BestCompany.com, with about 71 percent of reviews being 4 or 5 stars. The company’s average star rating is also competitive compared to the industry average.

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American Home Shield offers a variety of warranty plans that meet the diverse needs of homeowners and real estate professionals. Plans offer varying levels of coverage and can include heating and cooling systems, electrical systems, appliances and more. Depending on the plan and your location, you can add roof leak repair coverage and an electronics coverage plan for things like TVs and computers.

These home warranty plans typically last 12 months with the ability to cancel at any time. Online information about costs is limited.

With a home warranty, you can request a service visit and a contractor from American Home Shield's network will visit to diagnose the problem and make repairs. You'll pay the fee for the visit. If the damage is covered by the warranty, you'll be covered up to any applicable limits. If the damage isn't covered by your warranty, you'll be responsible for the other costs.

American Home Shield makes it easy to learn more about limitations and exclusions with its warranty plans by including sample contracts on its website. This information can help you assess whether a home warranty would meet your needs or not.

Coverage Plans and Pricing

American Home Shield offers several home warranty plans to meet the needs of homeowners, real estate professionals, and people selling their houses.

With American Home Shield, you can choose to pay for your warranty monthly or annually. The cost of your home warranty is affected by a few things, including home type, location, and coverage level. Although it would be nice to have cost estimates easily accessible online, you can request quotes from American Home Shield's website.

Although some key cost information is limited online, you can see maintenance service fees associated with American Home Shield's warranties for homeowners. Pricing information for the company's other plans is much more difficult to find without contacting American Home Shield directly.

Planholders can choose a Trade Service Call Fee when they purchase a warranty. The service fee amount you choose will affect the cost of your warranty. The higher the fee, the lower your warranty cost. The lower the fee, the higher your warranty cost.

We'll cover all of American Home Shield's plans and obtainable cost information below.

  • Plans for homeowners
  • Plans for real estate professionals
  • Seller coverage option

Plans for Homeowners

Homeowners can choose from three plan options: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. These plans do not require maintenance records or a home inspection.

Customers benefit from a 30-day workmanship guarantee that ensures that the repairs made when you make a claim are well-done.

All American Home Shield members also benefit from discounts on appliances and can receive $25 for referring friends.

ShieldSilver™ Plan

The ShieldSilver™ plan covers heating and cooling systems, a home's electrical systems, and plumbing systems.

For additional protection, you can add coverage for pools, inground spas, septic pump, well pump, and a guest unit. You can also include roof leak repair and an electronics protection plan. Roof leak repair coverage may not be available in all states.

American Home Shield's electronics warranty plan offers coverage for your personal electronics including home theater, computers, printers, tablets, and more when this equipment has defects or experiences mechanical or electrical failure from normal wear and tear.

With the electronics warranty, you'll also benefit from power surge protection and technical support. This protection plan does not require registrations or receipts to issue coverage and has an online claim process. Unfortunately, the electronics warranty is not available in California.

ShieldGold™ Plan

The ShieldGold™ plan covers the same systems that the ShieldSilver™ plan does and includes coverage for kitchen appliances and laundry appliances.

With this plan, you'll have the same options for additional coverage as with the ShieldSilver™ plan.

ShieldSiver™ and ShieldGold™ Cost

Maintenance service fees with the ShieldSilver™ and ShieldGold™ plans are as follows:

  • Trade Service Call Fee — $75, $100, or $125
  • Rekey — $100
  • HVAC tune-up — $75
  • Air filter delivery — starts at $5.25 per air filter

Planholders also benefit from no cap on system repairs and coverage for refrigerants at $10 per pound.

ShieldGold™ plan members also have a $3,000 per appliance coverage limit.

ShieldPlatinum™ Plan

For even more protection, you can choose the ShieldPlatinum™ plan. This warranty plan builds on the ShieldGold™ plan's coverage by including roof leak repair coverage, an HVAC tune-up, and code violation and permit coverage.

You can also add coverage for pools, inground spas, septic pumps, well pumps, and a guest unit. The electronics protection plan is also available with the ShieldPlatinum™ plan.

ShieldPlatinum™ Cost

Maintenance service fees with the Shield Platinum™ plan are below:

  • Trade service call fee — $75, $100, or $125
  • Rekey — $100
  • HVAC tune-up — one included with plan
  • Air filter delivery — starts at $5.25 per air filter

ShieldPlatinum™ members also benefit from unlimited refrigerant coverage, $1,500 for roof leak repairs, unlimited coverage for systems, $6,000 per appliance, and $1,000 per year for code violations, permits, and modifications.

Plans for Real Estate Professionals

Like homeowners, real estate professionals can choose from three warranty plan options: ShieldEssential™, ShieldPlus™, and ShieldComplete™.

ShieldEssential™ Plan

The ShieldEssential™ offers protection for air conditioning, heating, ductwork, plumbing, electrical systems, water heaters, insufficiently maintained equipment, refrigerant (recapture, reclaim, and disposal), removal of defective equipment, and rekeying.

This plan also covers failure related to rust, corrosion, undetectable pre-existing conditions, mismatched systems, and improper installations, repairs, and modifications. You'll also benefit from $250 each contract term in coverage for permit fees and code violations each.

ShieldPlus™ Plan

The ShieldPlus™ plan offers similar coverage and includes laundry appliances and kitchen appliances.

ShieldComplete™

With the ShieldComplete™ plan, you'll have the most coverage. This plan offers the same coverage as the ShieldPlus plan™ and includes ceiling fans, telephone wiring, doorbells, garage door openers, instant hot and cold water dispensers, and built-in fans (exhaust, attic, and whole house fans).

Additional Coverage Options

With any of these warranty plans, real estate professionals can add coverage for well pumps, septic system pumping and septic sewage ejector pumps, swimming pool equipment, spa equipment, salt water equipment, and up to four refrigerators. In Texas, you can add coverage for subterranean termites as a home buyer or seller.

Seller Coverage Option

Seller coverage is available to qualifying homeowners with an American Home Shield warranty already in place. Details regarding eligibility requirements beyond already having an American Home Shield Warranty are limited online.

This seller coverage offers protection for your home while it's on the market for up to six months with the potential to renew. You won't have to pay for the warranty coverage until you close on the sale. While your home is listed, you'll benefit from up to $2,000 on covered repairs and replacements.

If you're considering this additional coverage while selling your home, pay attention to limitations and exclusions with the plan.

Contract Information

A standard home warranty contract with American Home Shield is 12 months. The seller coverage plan option is six months and may be renewed.

Exclusions and Limitations

Home warranties are meant to cover damage from normal wear and tear. American Home Shield warranties cover normal wear and tear, poor maintenance, rust, corrosion, sediment, mismatched systems, and undetectable pre-existing conditions. The warranties also cover damage from mistakes with installations, repairs, and modifications.

Plans do not offer coverage when damage is covered by the manufacturer, distributor, builder, or an extended warranty. American Home Shield's warranties are also only for residential buildings, not commercial buildings or homes used as business locations.

For more information on exclusions and limitations, American Home Shield offers a sample contract online for each type of coverage it offers. This transparency makes it easy to research and understand terms and conditions before purchasing a warranty.

Cancellation Policy

You can cancel your home warranty at any time by calling American Home Shield. However, some fees may apply depending on when you cancel.

If you cancel within the first 30 days of your warranty, you'll receive your contract fees minus the cost of any service and claims received.

If you cancel after the first 30 days, you'll receive prorated contract fees for the remainder of the contract term minus the cost of any service or claims. Depending on where you live, you may also be charged an administration fee (up to one month's payment). This fee will usually be subtracted from your refund of prorated contract fees.

If you're selling your home, you can transfer the warranty to the new buyer. You'll also need to call American Home Shield to complete the transfer.

Customer Service and Claims Process

American Home Shield uses a network of licensed, independent contractors to diagnose problems and make repairs.

You can make service visit requests online at any time. American Home Shield's website does not offer much information about response times, though many reviewers indicate the company generally has quick response times.

What Customers Are Saying

American Home Shield is a top-ranked home warranty company on BestCompany.com. This high ranking is due to the high ratings and praise received in thousands of customer reviews.

Roughly 71 percent of American Home Shield reviews on BestCompany.com are 4 or 5 stars. Praise includes quick claims processing, fast repairs, helpful and informative customer service, work completed by qualified contractors, quality replacements, and affordable repairs.

While many of these reviews report an overall positive experience with the company, some note that repairs can occasionally be slow.

Although American Home Shield has primarily positive reviews, about 17 percent of its reviews are 1 star.

Complaints in these reviews include miscommunication and difficulty communicating with customer service, significant delays or unresolved claims, dissatisfaction with coverage, dissatisfaction with the cancellation policy, and problems with contractors. Some of these problems include tickets being resolved when no visit was made, poor workmanship, and additional damage caused by contractors.

Despite these complaints, American Home Shield is competitive for the industry. Its star rating is close to the average star rating for the industry, it has one of the highest review counts in home warranty on BestCompany.com, and it has a higher net promoter score than the industry average.

The net promoter score measures the likelihood a reviewer would recommend a company to friends on a scale of one to ten, with ten being the most likely. Best Company reviewers are 14 percent more likely to recommend American Home Shield compared to the industry average.

The Bottom Line

American Home Shield is a recommended company for the breadth of its warranty plan offerings and high customer ratings.

Whether you're a homeowner or in real estate, American Home Shield offers a home warranty to meet your needs. You'll be able to choose from plans with varying levels of coverage and have the ability to add coverage if needed. The array of options and ability to customize your plans makes it easy to find a good plan.

American Home Shield is a top-rated company thanks to the positive customer reviews it has received. Reviewers are generally satisfied with the coverage, service, and response times they received from American Home Shield.

As you consider an American Home Shield warranty, pay attention to limitations and exclusions, and be aware of the issues that you may experience working with the company revealed in customer reviews. Many of these concerns could arise with any other home warranty company, and it's a good sign that most of American Home Shield's reviews demonstrate positive experiences.

Since minimal information about cost is available online, you'll also want to ask questions about pricing and compare these quotes to other companies. As you compare costs, note differences in plans and coverage to make a fair comparison.

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4.0

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16,013 Reviews

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5%

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Renee Conyers, GA

4 star rating is due to a negative experience had a few months ago with assigning our technician that was posted online as a 1 star when we repeatedly said no. AHS should not be associated with these companies and sending them out to the customers homes. I reported this information to them and asked why and were they aware of the negative and poor ratings which AHS was highlighted in all the reviews. The customer service representative stated this would be reported to management. Not sure if it was but so far I haven't had that company for any assignments. I was also told I had the highest plan when purchased years ago, but had to come kut of pocket 800.00 for a issue was fully covered. Hopefully AHS will work on gaining a 5 star rating soon. Customer service has been good so far since those two incidents, AHS did upgrade on new packages but too early to rate. So far AHS is moving in the right direction.

20 hours ago

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Laura Lawhon Butler Conroe, TX

I began my experiences with AHS in Southern California in the 1970's and they were phenomenal through the decades I had them. When we bought this house in Texas the AHS program was part of the sale. I was less than impressed and I switched to two different companies. When AHS contacted me to return to them this past winter I was hesitant. Since the other two companies were not what I'd hoped they'd be, I decided to give AHS one last go. This time, months later, we had a major plumbing problem and AHS sent several companies out to check it. I wasn't trusting them and asked to have my own plumber who instantly knew exactly what we needed. AHS did pay their portion of the negotiated repairs. Not the entire amount but enough for me to be satisfied. For now, so long as they remain as responsive as they've been this year, I will happily stay with them. It is reassuring to know that they actually will cover major repairs. Their prices are competitive as well. One company I was with made us pay out of pocket for a relatively late model water heater, then submit the invoice to them. Their rate of reimbursement was a huge disappointment. It is too bad that AHS now has their customer service department outsourced in a faraway foreign country and it does take some extra time getting them to realize what the issues are if the repair is a complicated one. For the normal everyday repairs this works out just fine. We actually did get to speak with a local representative when we decided to stay with them. It is nice to know that they do exist...you just have to be persistent to get to them if your situations warrants it.

1 week ago

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Melissa Thomas Littleton, CO

AHS is very timely with responding to our calls for service. I wish there was more space given for us to more accurately describe the problem, and to also name a secondary contact (or first) as our renter is who needs to be the contact person.

20 hours ago

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Reply from American Home Shield

Hi Melissa, We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Suzanne Henderson, NV

My first experience with American Home Shield was good. Actually, once they assigned my problem to a repair company, I did not work with American Home Shield again. I was very happy with the assigned repair company and my leaky kitchen faucet was repaired to my satisfaction.

20 hours ago

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Cheryl Wong Kaneohe, HI

Customer service response time could be a little quicker. There was some confusion about septic coverage from when I was a new member to a renewal member. I thought the coverage was also renewed but not the septic system. I don't believe I was informed that it was going to expire or else I would have paid for the add on to the policy.

20 hours ago

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Adam Brice Crump Saint Johns, FL

I have used them once since initiating a warranty service 5 months ago. So far, so good. The only reason I chose 4 stars versus 5 is the customer svc contact approach -it's an automated system and you have to select "sales" prompt just to get a human on the phone. Other than that, I highly recommend.

20 hours ago

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Deborah J Smith Columbus, GA

AHS is a good warranty program. My service has been good. My only complaint is the timeliness after the coming out to see what the problem is. We are told if we do not hear from the contractor in 24 hours give the contractor a call. I feel we should hear back from AHS in 24 hours with what they are going to do.

20 hours ago

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David Liu Fremont, CA

Have asked AHS to arrange for repair of bathroom sink faucets, washing machine, and microwave oven. Faucets and washing machine were repaired; work on microwave is pending. Faucet repair was delayed due to confusion as to the identity of the repair company. Washer was quickly repaired. So far so good.

1 week ago

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LEAH JACKSON Conyers, GA

I think AHS is a good company and, overall, would recommend them. However, I've notice their customer service level has gone down and would rate as a 3-3.5 due the difficulty in reaching a supervisor. Also, it appears they do not have a dedicated response area for direct complaints to upper management and/or the department that approves subcontractors for complaints against said subcontractors.

1 week ago

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C Brooks Glen Carbon, IL

I have had to have a few service calls. Was satisfied with the prompt service. Not pleased with having to place a couple of service calls for my air conditioner n having to pay for the freon both times within a year. $90 the first time n $130 most recently. I don’t understand why the problem couldn’t just be fixed immediately instead of filling it with freon that is just going to leak. So far I’m very pleased with my washing machine service . Have not yet received my reimbursement because I just made the purchase n submitted the receipt to AHS.

1 week ago

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Sandra Sachs Brooksville, FL

I called about a problem I'm having with my laptop. Before I added the electronics coverage, I asked if service was provided in house - I was told Yes. When I called I was told that I would receive a box in 5 days to mail my laptop to them, and that I should remove any login pasword, and backup my computer prior to shipping it since their actions could result in loss of some or all of my data. Since my computer won't boot, none of this was possible. I cancelled my claim and called AHW to express my opinion about this service. After 2 hours on the phone, being transferred from person to person, I was told that I could not file a complaint with AMW about the eletronics warrenty/policy since you didn't service electronics. However, I pay YOU for the electronics coverage, and YOU contract for this service to a 2nd party. If one of you customers has an issue with this 2nd party, YOU should be informed about it.

3 weeks ago

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Larry Clark Kansas City, MO

When I called about a problem the first person was not very well informed at all. The second person I talked with was very knowledgeable and was able to assist me in all my needs. All my problems were resolved.

20 hours ago

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Michelle Pavey Phoenix, AZ

It is easy to make a claim on line, but scheduling with the contractor lacks a sense of urgency. However, it could be that many service calls are delayed even with direct contact without the home warranty

1 week ago

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Chivers Owings Mills, MD

I've been with them for several years, when needed they provide great service, the only thing I am not sure about is how many vendors do they have. But the ones that had to be sent out have been professional

1 week ago

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Mary Lou Gomez Round Rock, TX

For the most part it works when I need it but there are times when I need work done and put as much information as possible or provide that information and if it’s not covered I am still charged even before someone comes out.

1 week ago

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Amber Francis Walker, LA

Almost all my interactions have been very good. They were easy to pay and fast to get someone out. Had difficulty with two but were both resolved in the end. I was out of a fridge for over two months which is a little absurd considering it was the first repair company that damaged my fridge beyond repair when it needed an easy fix. Then the amount I was reimbursed was not enough to get one of equal so I had to apply for a Lowe’s credit card to pay the $484 difference. And I got a very off brand, nothing as good as my kenmore, and I’ve already had two problems with the 8 month old fridge. Having a family of six living out of ice chests for that long is unacceptable. Especially during school months for my kids’ meals and snacks. That was the worst out of six. The other five were top notch though. Would still, and do recommend, but suggest the company do some follow up on the maintenance contractors in instances like this that kind of screw the homeowner. I loved my fridge and it was top of the line. Now I had to come out of pocket over $500 and have bottom of the line.

1 month ago

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Verna Snyder Tacoma, WA

I have only used American Home Shield once in the 3 years I have had it. The service was very quick. There are two thing I would suggest that would make using a home warranty more worth wile. First the company used for appliance repairs, has their employees use their own phones to contact customers and for older customers, if they don’t recognize a phone number, they many times block it. The other suggestion I would make is that American Home Shield should offer an insentive for customers who don’t use their American Home Shield by offering some sort of service if account is not used regularly.

1 month ago

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Sherry Spokane, WA

They have been timely at fixing things or replacing them, but the service fee policy is odd as they cannot take the service fee money you have already paid and apply it to another service. Seems very inefficient to me

1 week ago

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Shirley Brooks Durham, NC

Services and coverage is great, however the representatives are not always on the same page when you are constantly calling about the same issue. Lastly, you can not understand some reps due to there accent; which can be very frustrating.

4 weeks ago

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Reply from American Home Shield

Hi Shirley. Thank for taking time to write a review and let us know about your concerns. We are so happy that you have been pleased with the service and coverage. I do understand it can be frustrating if there is a communication barrier. We appreciate your patience as we work to improve in this area.

Sep. 23rd, 2021

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Cory Shook Watertown, NY

I have been using Home Shield for over 14 years now. Most of the time, the company's they choose to come to your house are great! Other times I have had to reach out to the company myself, to get them to schedule me an appointment.

4 weeks ago

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Alexandra Tapp Cincinnati, OH

I enjoy the convenience of being able to request a service and it get scheduled quickly. Communication hasn't been very fast or clear, however, especially when trying to talk to call staff who clearly aren't native English speakers.

4 weeks ago

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Roberts Camdenton, MO

The initial home visit is fast but then there are hoops to jump through after paying a $100. Service fee.Not sure when our HVAC will be repaired, replaced, …. Have to wait on them to let us know. These terms are difficult for folks that work daily. You want to be home when they arrive to do their assessments.

4 weeks ago

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Donna LaTour Knightdale, NC

My customer service rep I think was Jessica was just the best she made sure all was fixed and done right I couldn’t be happier then I am with wake appliance repair, John, he’s honest professional hard working knows his craft and from now on there isn’t anyone else I’d have work on my repairs

4 weeks ago

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Karen Herron Youngsville, LA

I had no problem until recently when I made the request for a ceiling fan repair/replacement 2hixh was scheduled and no contact.was made from the person selected so I canceled it. I rescheduled the appointment and requested another company but the same company was scheduled who didn't contact me again. So that appointment was canceled. I am now waiting for my refund for the service fee which was processed even though no service was provided for the ceiling fan.

1 month ago

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Reply from American Home Shield

Hi Karen. Thank you for letting us know about yourexperience. I am sorry to hear that your trade service fee was not refunded for the cancelled service request. I would be happy to speak with you to address this issue further.

Sep. 16th, 2021

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Chip V Silver Spring, MD

My experience with American Home Shield has been 90% positive. They answer the call at all times and are very respectful. During the call they keep up to date at all time. Only issue has was when my fridge was leaking water. the part was on back order and they didn't know when it would be available. So had to insist on getting a resolution because it has been more than 21 days. So it took a while to get to some one with authorization to approve on getting a new fridge because there was no other solution.

1 month ago

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Reply from American Home Shield

Hi Chip. Thank you for taking time to let us know about your service experiences. I am happy to hear that you have been pleased with your warranty service for the most part. We appreciate your patience as we worked through the issue regarding your refrigerator. We look forward to taking care of you next repair need with a much better level of service.

Aug. 31st, 2021

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Michele Brown Stokesdale, NC

The professional sent to do the job was excellent; however, I was disappointed with the directive of AHS to not do the complete job. We were made responsible for removing a tile and are now responsible for replacing the tile. I have had an experience with another home warranty company for a rental property where they had to remove a tile fir access to the problem snd they provided the professional and covered all the cost related to resolving the problem. Again, to be clear, the professional who did the job was 5 star.

1 month ago

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Reply from American Home Shield

Hi Michele. Thank you for taking time to let us know how pleased you were with the vendor who made the repair for your service issue. I understand your concerns regarding the coverage for tile that had to be removed. While there are some limitations on coverage in certain situations we strive to provide the best coverage possible for our members as the leading home warranty company. We look forward to providing you with a better experience for your next repair need.

Aug. 31st, 2021

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Sharon Smith Elk Grove, CA

Over several years, I’ve had multiple accounts; one for my residence, another for a rental property. I found the service for the rental to be valuable and cost effective. The service for my residence was less cost effective. I’ve had many fewer calls (need) for service, thus making the charge for the service calls unattractive. The quality of the actual work performed

1 month ago

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Reply from American Home Shield

Hi Sharon, American Home Shield appreciates your patronage and for allowing us to serve you over these years! We hope you continue to enjoy the service we provide.

Sep. 2nd, 2021

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Ernest Larch Nancy, KY

The company it's self is a good company. I highly recommend it to save on high cost of repairs. However, some of the agent's you will have a hard time to understand,, due to their accents. I have used them several times, to fix my washer and replace my garage door opener. If you're into saving money on repairs of expensive household equipment, I recommend you get AHS.

1 month ago

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Debra Hollingsworth Pittsburgh, PA

This year good...last year 2020 stressful coverage for plumber..when I called in to your customer service I was told that my outdoor water turn o /off valve up against house was covered..Ht eplu.ber assigned but whe they got to house I was told it was not covered by home warranty and had to pay 300$.I was very upset and when I called home warranty back had to go through several people..could not get supervisor and the representatives were difficult to understand and I had to repeat situation several ti.es. Was given some addresses but I was sooo stressed from this and couldnt deal with you people. So I lost out of 300$ because your representing gave me false information

2 months ago

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Suzie Carroll Discovery Bay, CA

I have been very pleased with customer service. The only problem we have run into is getting an air conditioning unit in the summertime, but I’m sure it’s very difficult for everyone. It’s taking a long time to get all the approval, my family has been without air conditioning for one month. That we finally got the ball rolling and hopefully will have a new unit soon! The only other experience is a leaky faucet. The service call was very quick, Ordering a faucet took about a week and then about another few days to get it installed. Overall I’m very pleased, just wish that the air conditioning unit did not take so long to get approved and installed.

2 months ago

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Tom Flynn Fishers, IN

Service has improved greatly over the last 4 years. When began with AHS, a hold to speak to someone was typically over 45 minutes. Contractors have been very good. Only have had about 3-4 calls per year but much improved. The last 2 years, the premiums have increased greatly. I have called to speak to a rep about it. Last year, they offered a $125 discount after calling. They then charged entire amount on credit card. Had to call and plead to honor the verbal amount they agreed to. After 2 weeks, they credited my credit card. This year, exactly the same situation. I called. Offered $75 discount on premium. They then charged entire amount to credit card. Had to call back and plead again to honor the verbal amount agree upon. Hence, two years in a row the phone reps didn't charge what agreed upon.

2 months ago

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anthony augi Encino, CA

I have had them for years, they have gotten better. Contractors seem to have more flexibility to fix problems without too many approvals.

20 hours ago

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William Hedges Nashville, TN

Easy to deal with, no real issues. Its fairly easy to get service online, harder to talk to a real person now though. Generally it works well for me.

20 hours ago

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Virgil Heiman Richland, WA

Everything goes pretty good with service calls. I would like to request the same service company for follow-up service requests.

20 hours ago

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Clyde Green Marshfield, MO

Fast and efficient. I have had four claims and they were taken care of,with no problem. I recommend if want great service jone American Home Shield.

20 hours ago

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Dave Irvine, CA

Some trades are better covered than others . Appliance people are scarce especially if you have LG or Samsung brands. Most trades are competent.

20 hours ago

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robert winn Houston, TX

good experiences mostly. customer service agent are always nice. AHS does a pretty good job vetting contractor who are assined to do repairs

1 week ago

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Bertie Edwardsburg, MI

AHS is prompt to find a service company and send them out to look. Sometimes it takes a while to get parts but I don't think that is anyone's fault.

1 week ago

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Edwin Perryman Los Banos, CA

I appreciate them giving me a second opinion on the AC unit needing replacement. athe first two vendors were way off the mark.

1 week ago

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Virginia Reuter Urbana, IL

Easy to use. Prices reasonable. Sometimes they do not use local service people and you have to wait days for appointment.

1 week ago

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Dian Feral Denver, CO

There were some minor glitches in having my problem taken care of, but AHS stepped up and get the job done. I was very happy overall with my experience.

1 week ago

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Earl Scott Suffolk, VA

Called AHS about faucet problems in our kitchen and had the company come over within two days. Repairs were made and everything is working great now.

1 week ago

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Victoria Goldrick Statesville, NC

They reapond fairly quickly to requests for service, but I have had several issues with them not processing payments correctly, even though my billing information is recorded accurately.

3 weeks ago

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Tyra Norris Red Oak, TX

I would have given 5 stars but the technician had to come out 3 times. He was very nice and professional, but having to come back put me off. I pray my AC is fixed and I pray I won't have to call anyone back again

4 weeks ago

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Kathy Callahan Marble Falls, TX

It was O.K. I still don’t know how to change the temperature setting in the freezer. The technician said he went into administrative changes which he has access to as a technician and made a temperature change.

4 weeks ago

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Eileen Boyle Fischer, TX

Service man came out, he checked and was told I was not covered. I called again to reschedule and they said I was covered. I month went by before my service was completed. I HATE talking to foreign countries to set up service.

1 month ago

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Reply from American Home Shield

Hi Eileen. Thank you taking time to write a review. I am sorry to hear the issue was not resolved sooner. We appreciate your patience while working through the repair issue and we look forward to provding you with better service in the future.

Sep. 16th, 2021

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Ruth Kerrville, TX

My washer in the washer/dryer quit working. AHS came and inspected. Not fix-able, so you sent me a chenk to replace. I purchased the dreplacement washe/dryer. It was delivered, but the fawcets on the old washer were "froze up". The plumber came to replace the fawcets, then installation of the new washer/dryer. All good now!

1 month ago

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Reply from American Home Shield

Hi Ruth, Thank you for providing us with a thorough explanation and we are pleased to hear about the repairs that were completed by American Home Shield!

Sep. 13th, 2021

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Kathy Taylor Artesia, NM

My HSA warranty for my appliances has been very good for several years. I get quick service and I don't have to wait very long to get it fixed. The repairmen have been very respectful and always tell me they need to check with my warranty company before doing extensive repairs.

1 month ago

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Martha Miles Columbus, OH

Agent was nice a professional the company they sent to check the work was professional although my issue wasn't civered under the warranty I wish you all could offer a percentage of the cost off to assist the customer with gettin the work done.

1 month ago

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Reply from American Home Shield

Hi Martha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Nancy Sherwood, AR

My experience with American Home Shield has been good thus far, the toughest part is going through automated system for repair request, I'd prefer to speak to someone. All of my service repairs have been prompt. I recently upgraded my coverage which I believe shows satisfaction

1 month ago

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Reply from American Home Shield

Hi Nancy. Thank you for taking time to write a review. We are very happy to hear that you have been pleased with your warranty coverage and also that you decided to upgrade your coverage. I am sorry that you have not had a good experience using the automated system. I hope that in the future you will be able to select the option to receive assistance from a live agent who will be most happy to assist you. Thank you for choosing AHS.

Aug. 31st, 2021

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