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American Home Shield

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13,613 User Reviews

8.6

Overall Score

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

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The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

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The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

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Star Rating

3.9

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13,613 Reviews

Review Breakdown

5 grade

59%

4 grade

12%

3 grade

7%

2 grade

5%

1 grade

17%

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Suzie Carroll Discovery Bay, CA

I have been very pleased with customer service. The only problem we have run into is getting an air conditioning unit in the summertime, but I’m sure it’s very difficult for everyone. It’s taking a long time to get all the approval, my family has been without air conditioning for one month. That we finally got the ball rolling and hopefully will have a new unit soon! The only other experience is a leaky faucet. The service call was very quick, Ordering a faucet took about a week and then about another few days to get it installed. Overall I’m very pleased, just wish that the air conditioning unit did not take so long to get approved and installed.

2 days ago

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Tom Flynn Fishers, IN

Service has improved greatly over the last 4 years. When began with AHS, a hold to speak to someone was typically over 45 minutes. Contractors have been very good. Only have had about 3-4 calls per year but much improved. The last 2 years, the premiums have increased greatly. I have called to speak to a rep about it. Last year, they offered a $125 discount after calling. They then charged entire amount on credit card. Had to call and plead to honor the verbal amount they agreed to. After 2 weeks, they credited my credit card. This year, exactly the same situation. I called. Offered $75 discount on premium. They then charged entire amount to credit card. Had to call back and plead again to honor the verbal amount agree upon. Hence, two years in a row the phone reps didn't charge what agreed upon.

1 week ago

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Carla Gonzales, LA

American Home Shield can be hit or miss. But, I must say, when contacted AHS on July 5, I was super impressed. The customer rep was very kind, patient and understanding. He got me an a/c repairman immediately in the dead of summer!

2 days ago

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Kha McTier Saint Petersburg, FL

No issues with AHS, it just took me calling the assigned company multiple times in regards to when the part arrived. If I hadn't been constistance, no telling when they would've reached out to me to let me know that the part arrived.

2 days ago

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Cantrell Frayer Port Saint Lucie, FL

Probably a 4.5 because sometimes the wait times are long. Also it may require a few calls to get an issue resolved. When they get everything lined up for you, the process is usually smooth. I like the emails and text to keep you in the loop.

2 days ago

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Jeff Gust Menomonie, WI

File claim online. Got notified of a contractor who didn’t cover our area, then got one that did. The contractor was great and did a great job. Have heard absolutely nothing from AHS except for surveys. You really need to make follow up calls to your clients!

2 days ago

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Julio San Diego, CA

I definitely enjoyed the ability to request service! My only suggestion would be to have the choice of service providers because the first vendor was not available for mid/highrises but the request automatically goes to that vendor.

2 days ago

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Angie Martinez El Paso, TX

We have been with AHS for over 10 years and have had great service but in the past couple of years the companies that AHS has chosen to work with have done fair to poor jobs with customer service and repairs. We still use AHS because they do cover what we need but the quality we had in the beginning of our working relationship has declined.

3 days ago

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Patricia Bury Marietta, GA

Usually good repair people. However, some do not explain things very well & Customer must insist on invoice for work done. AHS must make sure contractor follows contract with AHS. In the past I have been given an invoice copy, without asking. Lately I've been told that "everything is paperless". Some contactors have emailed the invoice copy to me. Others have not; which means I must call contactor & request it & report that their employee did not follows AHS contract.

1 week ago

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Teresa Powell Hanford, CA

Majority of the time AHS did fine however, the extended time of replacing my dishwasher was totally different. It took from 4/17/21 THRU to 6/25/21 to get it replaced. Records will show I called AHS DAILY . Customer Service was horrible . They would tell me to wait until the process was completed . I was told the authorization dept. had the request and they couldn't help me. Some said.they would call me back but never did. That was an awful time.Now, not everyonee in the customer service was terrible. The last one I talked To did all the work and got the authorization. I'm in my middle 70;s and was very upset because no one wanted to help me.

3 weeks ago

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Davina Davis-Norris Woodbridge, VA

I have enjoyed AHS. It gives me peace of mind that if covered appliances, ductwork, plumbing goes wrong - I am COVERED! My only complaint is that I can't bundle issues. Only have the option to report separately.

2 days ago

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Laurie Koch

There was a glitch between delivery and installation. My stove was delivered and sat in my kitchen with no install scheduled. Thank goodness my husband is a licensed contractor and could do it. I’ve also received 2 checks and have no idea why

1 week ago

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M Gable San Antonio, TX

Happy with company for the most part. I received assistance when needed but serveral times I had yo speak to customer service and manager to get issues resolved. It is very difficult to get a manager and to understand customer service. One of the issues is a language barrier. Also, monthly rate change annual. I was with another company and the rate never changed.

2 weeks ago

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Justin Antoine Longview, TX

The company is nice and was quick to send someone to check out the problem; however after the person came out they did not contact my wife and myself to let us know that there would be a 500+ fee for the company to come out and fix the issue. Also American Home Shield customer service is not in the US it is in India it would seem and seems a little off to be american home shield and no american customer service reps. All in all was a pretty good expierence and my problem got taken care of efficiently

2 weeks ago

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Jessica Baird Waco, TX

The online service request process is very easy but I did not like that I had multiple issues with the same type of service provider needed but it would not allow me to request service for multiple issues without filling out a new request. And the provider could not address the issue without a new service request. It seems like a waste of time, money, and resources.

3 weeks ago

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Alissa Phoenix, AZ

I am happy with their plans and have been with the company for ten years, I have noticed that and maybe its my plan but have paid a high amount out of picket for modifications. I am not sure if they have changed full coverage or the people the contract with have additional outside fees even with warranty. Overall I have been satisfied with the coverage and their customer service is amazing

3 weeks ago

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Larry Wyatt Nashville, TN

Their coverage in writing; is a very decent policy. And we have had two issues. And they will make it right in the end. But in some cases the response time that it takes to set up repair appointments, clearing the approval for said repairs through American home shield, and then making the necessary rescheduled repairs can be a bit more slow than you can afford to be down on the particular appliance. A home air conditioned system is one said such appliance. Their needs to be a faster way to streamline the process of repair or replace. All else being said; they have been very decent people to work with.

1 month ago

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Dustin Spencer Peoria, IL

Well, we have had good luck with them fixing things. My problem was this time when we signed up the person didn't go over the coverages well. First never told me about the electronics coverage. I saw that on an advertisement. Called to add it, complete hassle to add it. Second, never told me about using their people for general maintenance on our HVAC and I get one free inspection tune up a year. Called the person that was listed on the furnace of our new home. Didn't do it right and had to pay AHS people for a service call and do what the person i called to do. I know AHS contractor fixed the issue but it was covered and i would have used them anyway if I knew. Selling 101 educate your customers and your people providing the services.

1 month ago

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Brooke Kemp Arlington, TX

The service companies provided are not always highly qualified. I dealt with a ridiculous AC repair company multiple times that was sent by AHS. Finally I chose to pay extra out of pocket to have a brand new unit installed. Fast forward two years and it stopped working. I'm happy to see AHS is using a new company (they were great) but frustrated that the other company had to go out of business for a new one to be chosen. The previous company had horror story review after review. They completely screwed the install on my new unit- that's what led to the latest repairs being needed. I'm thankful that the new company was able to correct the mistakes and hope it hasn't caused any long term damage. My hope is that AHS finds affordable, but excellent quality repair companies to work with moving forward.

1 month ago

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Sharon Ann Solverson Murrieta, CA

I was referred to one pool company that said they no longer work with AHS then I I was referred to upland Pool Supply to help us repair our pool filter. I was waiting for the repairman to show up and left my side gate unlocked. He came in took a couple of pictures of the filter and never communicated with me. I did not hear anything for over a week and I connected them. It took almost 2 weeks for them to get a new lid and gauge for our filter. In the mean time I rented a portable pool pump with filter so our pool would not turn green. The repair went well and the repairman, Christian , also cleaned our pool. He mentioned he had a side business where he cleaned pools. So far impressed by him I hired him and gave him a check covering a month's service for our pool. He showed up about a week later and cleaned out pool and showed up one more time after I called to see if he was coming. He came and left saying he was going to pick some pool supplies to clean our pool. That was it we never heard from him again.

1 month ago

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Pamela Ewing Louisville, KY

AHS is awesome but their contractors not so much. Have had great experiences but having one now that's troublesome. Put in for service on my AC on 6-13-21, Fast Response set appt for the 16th, when they came out unit was frozen so after staying around 10 mins, said they would be back when thawed. Have talked to both Fast Response and AHS, next scheduled day is now 6-23-21. I feel that is horrible service. Should have been on the service schedule for the next day. It is now in the 90's and i have fans trying to keep cool. Thankful I am a patient person. Again satified with AHS just not with Fast Response some. put in for service on my AC

1 month ago

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NIKKIA JILES Tyler, TX

American Home Shield offerd me timely and supportive customer service. When anything brakes or malfunctions they are on speed dial and there with a quick fix. I

2 days ago

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Cheri Drew Seattle, WA

We inherited a 20 year old refrigerator with our home purchase, and used our policy to replace the motor. Then we needed to have our air conditioning serviced.

2 days ago

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Rebecca Wilhelm Saint Augustine, FL

I have had great experiences. Not sure if one of your contractors ripped me off, but I reported it and its in your hands. Would like to know if they did or not?

3 days ago

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Martha Murrieta, CA

I highly recommend American Home Shield to handle all types of home problems due to appliances not working properly. Their personnel are ready to assist you and find the best solutions to your calls!

1 week ago

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Reply from American Home Shield

Hi Martha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2021

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Toby Goldstein Cincinnati, OH

I appreciate the periodic reminders and offers for maintenance on appliances. There is a lot of helpful information on the website, So far very quick response to requests for service and reasonable. Wish there were more options for coverage, that is the only reason it is not a 5

2 weeks ago

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Johnny Barron Fairburn, GA

In the past, we never had any problems with things being repaired. But this is the first time that we had to wait too long to get a water heater replaced. We finally will tomorrow after a week delay. Very displeased with the time frame. No hot water for a week.

2 weeks ago

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Jonathan Biloxi, MS

AHS could improve by allowing the customers to choose a particular contractor to fix things that are covered. Sometimes the contractor they automatically choose is booked up for several days. When customers are filing for a service it is usually an emergency.

2 weeks ago

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Maydine Hill Grapeland, TX

The first time I called about a cash option I chose, the representative wasn't helpful. I call back July 7 and had a much better experience. The first person listened and referred me to another department/person, who was helpful in submitting needed info that was required for the cash payment option I choose to be processed. I'm grateful. Thanks

2 weeks ago

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Jan Seguin, TX

I wish I could request who AHS chooses to provide service when I call. It would be good to have a choice of the company! It makes it better for your customers - especially when we have had the provider before! When we develop a relationship with the provider, we feel more comfortable knowing who will be answering the call for service.

2 weeks ago

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Gretchen Moore Collinsville, IL

Good coverage, as long as the homeowner understands how to fill out the form correctly. I don't like that if a homeowner logs an issue like "plumbing leak" to find out it's a "Plumbing stoppage", and have to pay a 2nd fee. Too much put on the homeowner to know exactly what the root cause problem is.

2 weeks ago

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Albert Jackson Forney, TX

Had technician out Saturday for broke AC. After tech left noticed sink was overflowing and clogged. Techician didn't check sink that AC drains into or they would have said something. This also should have been checked to try ensure won't happen again or fix.

2 weeks ago

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Henry Wilson Campbell Monroe, LA

Generally speaking AHS is a good company but over the last year the quality of the local companies you use has dropped significantly. I doubt I will use the plumbing companies you select as the work is sub par and take too long to respond to the problem. I would strongly suggest you find better companies to perform the work in the Monroe area.

2 weeks ago

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Fredria C. Lewis-Hawkins Evans, GA

The technicians were professional. We have 2 units. Both were down in the beginning. The upstair unit was fixed quickly. The downstair unit was down for about a week. It is working now, but after about a week in a half, the upstair unit is not cooling. All in all, the work is good for the money. I'll just put in another issue.

2 weeks ago

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C High Point, NC

My suggestion is for American Home Shied to listen to what it's customer is saying. In our case on several occasions we have been sent repair men that did horrible work resulting in us having to call back. When a customer KNOWS a company in their city affiliated with AHS we should be able to say who we want to fix our appliance!

2 weeks ago

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Reply from American Home Shield

Hi C, I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Julie Waltrip Las Vegas, NV

Had a hiccup with our first claim. The plumber called and said that AHS wouldn't pay to fix a leak that was I. The main line. They also said AHS would just keep our money. We hired a plumber ourselves and got it taken care of. Since then we had both a/c units go out. Called AHS and it ran smooth as silk.

2 weeks ago

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Patty Amato Claremont, CA

That when I need a repair, I know who to call, and that the repair is usually scheduled and completed quickly. I don't have to ask around for a dryer or heater repair person, or wonder if that person is competent and will give me a fair price

2 weeks ago

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MacEnzie Jackson Edmond, OK

Promptness in addressing request. Have had problem with payment. On three separate occasions AHS has indicated payment has not been made when in fact it had. Required follow up with AHC to insure correct payments were recorded.

2 weeks ago

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Richard Stearns Fishers, IN

I like the ease in which claims can be filed and the legwork of finding the companies to do the work is already done for you. That said, AHS should have an option where the home owner can pay more per month to have lower deductibles.

2 weeks ago

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Charles Mark Mitchell Osage Beach, MO

I have had Am Home Shield for more than 25-30 years in various states and cities where I have lived. With one exception, which was recently, I have had a good experiences over all. I have had few maintenance issues but when needed American has has handled the matter satisfactorily.

3 weeks ago

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Nidhish Mohun San Jose, CA

They started off at 5 Star in identifying problem and placing replacement. Then they cancelled the replacement order for some silly reason. Then was surprised with excellent service of fixing the problem by one "Joel". Final delivery was good but for a dent on the back side of the fridge. We accepted since it was not visible on placement.

3 weeks ago

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Ali Deerfield, IL

AHS is great in non-emergency situations. But when emergencies happen, especially on weekends, it's a cumbersome process to get the emergency situations resolved immediately. If you have an emergency, you are sometimes on your own.

3 weeks ago

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Karen Benton, IL

I've been an AHS customer for over 20 years. Customer service is a horrible experience now. The last couple times I've called, the wait time is over an hour. If things go smoothly and the repairperson responds, things go pretty well.

3 weeks ago

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Mike Haase Papillion, NE

Contractors have been really good through the service requests. Easy to make service requests. But trying to contact AHS for anything else is near impossible. Website is terrible if you need any help or want to contact a representative.

3 weeks ago

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Evelyn Houston, TX

I have been with AHS for many years. I feel the service has gone down tremendously. I have been put on hold an hour before anyone picked up. When someone did pick up, I was put back on hold. When the representative returned, she misinformed me with information that was not true. Some of the contractors they use are just out for money. I feel AHS does not do enough to protect their customers.

1 month ago

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Debbie Ward Alabaster, AL

I have had a good experience with having to have service done in my home with AHS, that part is pretty easy to do, I wish in scheduling service there was a better procedure to explain the problem other than just a drop down that you have to find the best answer that fits. However, it is difficult to get someone on the phone in customer service, it's hit or miss getting someone that can help you with an issue. I don't like feeling that I am going around in circles just to get a simple question answered.

1 month ago

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Alicia Clark Durham, NC

We have had a great experience with AHS overall these past three years. I only dropped a star because AHS recently increased our premiums but did not communicate that to us ahead of time. I received an email May 17 letting me know that our warranty would be renewed & our credit card charged in June for the upcoming year... but there was no mention of an increase in fees. Thankfully, a quick call to customer service yesterday cleared things up and our representative gave us a credit for two months. That was very kind and honorable given the previous lack of communication on AHS's part.

1 month ago

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Not Offering Appleton, WI

I've had three needs under the coverage. Two were handled without any issue at all. The other one had some poor communication and slowness in finding a contractor to complete the work. However, when the contractor was found they did an excellent job. We were disappointed, however, that the entire installation was not fully covered because of "code" issues. We purchased an old home and that's one reason we bought the warranty.

1 month ago

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Kathie Hayden Mentor, OH

I requested a service order for my AC and you were prompt. However when the service tech discovered that it was a fried circuit board in my furnace he said that because he was new to the warranty side he would have to talk to his boss on how to handle it and that someone would contact me in 24-48 hours. No one has called me about this and I had to pay another $100. To start a service order on the furnace. I am impressed at how well your company is run except in this area.

1 month ago

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AFC Laurel, MD

I was tempted to rate three because of an unresolved issue which I've experienced for first time and in all my 25 years with them, but will rate four. I hope it has nothing to do with the Reps who are usually nice. Also because of their introduction of yearly contract number change which prevents you from having past and present access to your account. There is one customer number in every company I'm associated with so why do we have to have new contracts number every year? I've been unable to get into my online account. And I guess I've lost my history with this company. New policy is very disappointing.

2 months ago

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