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American Home Shield

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9.2

Overall Score

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Rodney Fresno, CA

They have always taken care of my requests, the only part I dislike is that most calls go to phillipines & they tend to not be as knowledgeable & or helpful as the onshore operators. Please change all calls to onshore.

4 months ago

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Reply from American Home Shield

Dear Rodney, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Victoria Auburn, CA

I am still waiting for the rep to call me tomorrow regarding another company certified to get on the roof, for my likely vent problem ..the first did not have tat. The agent today sounded like she would follow through

4 months ago

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Reply from American Home Shield

Victoria, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Clint TX

Hello, Both times I have used AHS I leave all information with the Sears office with the model and serial numbers of my appliances. They never have any of the parts to fix it when they arrive the first visit. They have to order the parts and arrive on the second visit close to 2 week’s after I call the issue in to AHS. If my Air Conditioner goes out ever in the Summer and it takes almost 2 weeks to fix, this would force me to cancel my service with AHS. Service has to keep a much better stock of parts to help the customer!

4 months ago

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Reply from American Home Shield

Dear Clint, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Nella Bigelow, AR

I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .

4 months ago

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Reply from American Home Shield

Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Chad Johnson Tulsa, OK

Overall, we’ve gotten more benefit than cost with AHS. We’ve had several plumbing issues and beside the $100 fee the rest has been covered saving us thousands of dollars. However, it seems some of the companies contracted are less than stellar and we have been without AC since August 20th. I have been frustrated with the communication and lack of information about this delay.

4 months ago

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Reply from American Home Shield

Dear Chad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your property address.

Nov. 2nd, 2023

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D Dem Charlotte, NC

For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Still upset about that.

4 months ago

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Reply from American Home Shield

Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Heriberto Palm Bay, FL

the company circle that fix my water heater charge me $573.00 for the fix .The guy stay for 30 minute and part. cost between labor and part $200.00 they charge me $573.00 1000% more that company is to expensive for u customer.I feel robe by that company. The local company charge lest. or AHS DON'T CARE.

4 months ago

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Reply from American Home Shield

Dear Heriberto, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Frederick Beadenkopff McLean, VA

American Home Shield replaced my entire Water Heater which I was assuming that I would have to pay more then the required fee for reporting a problem. Boy they surprised the hell out of me, Thank you AHS,

4 months ago

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Reply from American Home Shield

Dear Frederick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Brenda Belleville, IL

The guy that fixed leaking our roof did a great job! I wish they also had someone who could have repaired the ceiling that had fallen in underneath I had to hire someone else and it cost me way more money

4 months ago

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Reply from American Home Shield

Brenda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Dave D Washington, DC

Honestly... claims are handled quickly and most stuff is covered. Every once in a while I'll have to pay more than the deductible, but that doesn't happen very often. Good company

4 months ago

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Reply from American Home Shield

Dave, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Gail Eden Prairie, MN

The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.

4 months ago

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Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Nancy

Have not received the check yet for the receipt I sent for a new clothes washer. AHS has always done what they said they would, so I am eagerly awaiting the letter and the check.

4 months ago

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Reply from American Home Shield

Nancy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 31st, 2023

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Amelia Duram Jenison, MI

The repair tech was kind and thoughtful, he fixed the washer and it has been working ever since. I was happy that he showed up in the morning first thing as I had laundry to do. Thank you!

4 months ago

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Reply from American Home Shield

Dear Amelia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Cathy Wheaton Compton, CA

I dislike the fact that your customers have to pay two months in advance in order to change a billing date many and almost all of my other companies. Don’t make you change your due date paying two months in advance. That’s ridiculous. That is my only problem with American Home Shield.

5 months ago

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Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Bobbette Denver, CO

Fast response time when you have a problem, they get a company that is reliable and their people know what they Are doing. Very pleasant to work with We have American Home Shield. For several years! Good company!

5 months ago

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Reply from American Home Shield

Dear Bobbette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Fred Glendale, AZ

The whole procedure over the phone and the visit from the company went very well......... the young man took care of our problem and was very knowledgeable and courteous......

5 months ago

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Reply from American Home Shield

Dear Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Melissa Bradfield Eugene, OR

Service was fast and great. I'm not sure I really saved a lot of money, but I'm fairly certain I didn't pay more. AND the convenience of calling and having them come so fast to do the repair made it ALL worth it!

5 months ago

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Reply from American Home Shield

Melissa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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David Owens Hagerstown, MD

It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.

5 months ago

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Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Joey Stephens Birmingham, AL

Microwave was not repairable AHS decided in lest than 30 seconds to replace unit and trim ring. No Hassle!! Glad I bought this policy, will keep it going!! You will NOT be sorry for choosing AHS

5 months ago

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Reply from American Home Shield

Dear Joey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Janice Roberts Seattle, WA

They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.

5 months ago

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Reply from American Home Shield

Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Debbie Browder Calumet City, IL

Overall Home Shield has come through with really good contractors to take care of our home breakdowns...some contractors better than others, but for the most part really good service.

5 months ago

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Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

5 months ago

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Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Molly San Diego, CA

Customer Review Video

5 months ago

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Reply from American Home Shield

Molly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Guy Honolulu, HI

Overall great coverage and easy to work with Only downfall is that their prices keep going up, sometimes I was not aware and they do not give any discounts or lower prices; even if you are a long term customer.

5 months ago

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Reply from American Home Shield

Guy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Lanre Ola

The service repair guy Steve was very knowledgeable and he was able to resolve the issues immediately the parts arrived. Very courteous and he explained the whole process and was on time too. Overall service from the insurance/ coverage was impressive

5 months ago

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Reply from American Home Shield

Dear Lanre, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

5 months ago

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Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

5 months ago

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Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

5 months ago

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Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

5 months ago

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Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Kelsey Mastin

Policy was paid for by the seller of the house. But I picked the company and have been satisfied with what they provide. It was easy transition and they were available immediately after closing if I needed.

5 months ago

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Reply from American Home Shield

Kelsey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Daniel Quijano Mesa, AZ

I like the extent of the coverage and the quick response. They have tried many times to dosclaim or exclude the coverage despite the clear contract language, taking up significant amount of time to correct them. Otherwise.fi e eith the service

5 months ago

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Reply from American Home Shield

Dear Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Ron Miller Lynchburg, VA

I appreciated the ease of filing a claim, the technician's responsiveness, and the resolution. It took a little longer than I liked to get the appliance fixed, but that's not the fault of the technician or the service.

5 months ago

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Reply from American Home Shield

Dear Ron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Anthony Glendale, AZ

The initial service was fast but the wrong water heater was delivered which caused a delay in hot water. The rep was honest and kept a good line of communication. However I am still awaiting the old water to be taking away and it’s been a few weeks now.

5 months ago

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Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

5 months ago

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Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

5 months ago

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Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Charlene

Stove fixed right away!! outlet fixed !! had mini split wasn’t happy with that!! charge difference price for Freon we checked different company and carrier was informed that we didn’t need it

5 months ago

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Reply from American Home Shield

Dear Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 16th, 2023

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Dorothy Galesburg, IL

It's a little hard to communicate with the company itself. Once I am on with a representative everything goes wonderful. Such lovely people. Same with the service men that come to the house. Other than that I love AHS.

5 months ago

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Reply from American Home Shield

Dear Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Evelyn Hayes Memphis, TN

Best warranty service. I have been pleased with every encounter we have had so far.I recommend AHS to my friends and family. Prompt, professional, and timely service each time I have called.

5 months ago

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Reply from American Home Shield

Dear Evelyn, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Rupak Lohit

Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.

5 months ago

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Reply from American Home Shield

Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Tony Felix Katy, TX

I have been a client of American Home Shield for over 15 years covering 2 homes. The program works well, and I have never had any serious problems or complaints I would certainly recommend with no reservation Tony Felix

5 months ago Edited October 11, 2023

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Reply from American Home Shield

Tony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Amanda Sweet Santa Clara, CA

It’s my second time using the warranty company and everything was very smooth and fast and couldn’t have gone easier. Everyone was helpful and a good experience just like last time.

5 months ago

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Reply from American Home Shield

Amanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Alan Bourque Carlisle, PA

Takes too darn long to get a technician to come an diagnose the problem and EVEN LONGER to resolve the issue once ID'd! Additionally, replacing an item is nearly impossible. You'd rather repair it 5 times (which far exceeds the cost) before replacing. Makes zero sense and takes longer.

5 months ago

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Reply from American Home Shield

Alan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Debbie Waxahachie, TX

Great company and service. I recently recommended them to a family member who has since signed up with AHS. I only wish they offered a welcome gift when I signed up years ago!

5 months ago

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Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Maita

I’ve been with American Home Shield for over 10 years. The companies you send out to do work on my plumbing is ok but for my appliances, not so good. The last service I requested for my washer did not go so well. They stated it was not due to normal wear and tear but due to overloading. The washing machine is 17 years old and in my opinion should have been wear and tear. Never the less, it was not fixed and I had to call the company to find out myself. They did not call back to inform me they could not fix it. The next appliance service request, I would like to have to have at least two to three companies I can choose from. Just putting it out there.

5 months ago

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Reply from American Home Shield

Dear Maita, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Oct. 4th, 2023

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Ashley

I have only had to use the service twice in the 2.5 years I’ve had it but both times it was easy to navigate and the service providers I was connected to were able to get the job done.

5 months ago

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Reply from American Home Shield

Dear Ashley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Susan Heath-Powers Sparks, NV

I did a lot of research on which home warranty company to go with. I am so glad I chose American Home Shield. The service has been perfect. I use them with two properties now and have used them both of my properties and it’s been a wonderful experience. Susan

6 months ago

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Reply from American Home Shield

Susan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Tommy Flynn Hobbs, NM

The customer service was awesome and they chose our local A/C repair company who is already familiar with my system. They made the repairs the next morning. Unfortunately the new part also failed, but they were back out the following day to make the repairs again. My A/C is blowing cold once again. I couldn't be happier.

6 months ago Edited September 27, 2023

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Reply from American Home Shield

Tommy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Kelsey Harder

Easy to request a service but when it comes to receiving an invoice, there is a challenge. The service provider Circa Service can’t provide the invoice since I did not pay them directly for the job and American Home Shield keeps putting up barricades as to why they can’t provide me with an invoice. I have had 3 different answers from 3 different agents so far. The first said she emailed it to me (which I never received), the 2nd said they couldn’t provide invoices to customers, and the 3rd said the plumber has yet to submit the invoice….it has been a week.

6 months ago

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Reply from American Home Shield

Kelsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Julie Palm Desert, CA

It took more than a month to fix my 2 AC Units. Rating would have been a 5 but Ai had to follow up a few times before the parts were ordered and installed within more than a month from the initial request for service. Even with a long wait for completion of the jobs, I still recommended using American Home Shield to my family and friends. It was worth paying the out of pocket cost. Thank you American Home Shield!

6 months ago

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Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

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Marsha Fayetteville, NC

I called to have my dryer fixed. It took almost a week for repair person to show up. She took it apart did what she had to do to it I even paid $50.00 extra to have it cleaned. I got to dry 1 load of laundry before it started make a WORSE noise than it did before. I callback to have repair person come back out and was told it was going to be another 8-9 days for them to show up. So out of the last 3 weeks I’ve been able to dry 1 load of laundry! It’s a pain to load up laundry and go to laundromat to dry clothes. Repair person is supposed to show up today between 8-5, which I think they should be able to give a smaller window of time, not 9 hrs waiting for them to show up!!!

6 months ago

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Reply from American Home Shield

Marsha, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023