Verified
8.4
Overall Score
American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.
With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.
Read American Home Shield reviews below as well as the pros and cons of the company.
American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.
In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.
American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.
The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.
American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:
With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.
American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.
This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.
Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.
American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure.
As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.
American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.
American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.
Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.
American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.
There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.
Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.
If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.
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Anonymous Haymarket, VA
3 days ago
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Apr. 8th, 2021
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Apr. 8th, 2021
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Patricia Aaron Gretna, NE
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Apr. 8th, 2021
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Denise Tinsley Reisterstown, MD
3 days ago
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Apr. 9th, 2021
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K Northridge, CA
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Apr. 8th, 2021
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Apr. 8th, 2021
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Belinda Faura Dallas, TX
3 days ago
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J Missouri City, TX
3 days ago
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Yalanda Thompkins Fresno, CA
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Anonymous, long-term policy holder Arlington, TX
3 days ago
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Apr. 8th, 2021
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Jackie Lexington Park, MD
3 days ago
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Debra L Miller Austin, TX
1 week ago
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Apr. 2nd, 2021
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Apr. 2nd, 2021
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Serita Saint Charles, MO
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Robert Currie Austin, TX
2 weeks ago
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Mar. 26th, 2021
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Shalonda Ousley Sacramento, CA
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Mar. 27th, 2021
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Sunitha Menamparampil Missouri City, TX
2 weeks ago
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Mar. 27th, 2021
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DOUGLAS FISH Walnut Creek, CA
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Mar. 27th, 2021
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MG Waco, TX
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Mar. 29th, 2021
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PAMELA BOSTROM Seminole, FL
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Mar. 29th, 2021
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Christina Parsons Jonesboro, GA
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Sharieda Patterson Pittsburgh, PA
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Junetta Turnage Accokeek, MD
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Apr. 1st, 2021
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Barbara Feldman Naderi Goose Creek, SC
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Apr. 1st, 2021
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Christopher Genesse Lawton, OK
2 weeks ago
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Apr. 1st, 2021
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Tom Maloney Barnegat, NJ
2 weeks ago
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Mar. 27th, 2021
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Spencer Temecula, CA
2 weeks ago
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Apr. 1st, 2021
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Aaron Burnett Owings Mills, MD
2 weeks ago
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Apr. 1st, 2021
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Harris Samuels New Smyrna Beach, FL
2 weeks ago
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Apr. 1st, 2021
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Kimberly Brickers Cleveland, OH
2 weeks ago
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Apr. 1st, 2021
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Sheila Ronis Chantilly, VA
3 weeks ago
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Mar. 18th, 2021
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Iris R. Craighead New Castle, DE
3 weeks ago
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Mar. 24th, 2021
Sunny Harris Orange Park, FL
4 weeks ago
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Mar. 24th, 2021
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Andres Moreno Winter Springs, FL
1 month ago
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Mar. 10th, 2021
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Jackie Reese Henderson, NV
1 month ago
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Mar. 10th, 2021
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Randy Garden Grove, CA
1 month ago
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Mar. 15th, 2021
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Jerry Borque Athens, TX
1 month ago
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Mar. 24th, 2021
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Angel Flores Houston, TX
1 month ago
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Mar. 25th, 2021
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Karin Hopman Rockford, MI
1 month ago
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Mar. 24th, 2021
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John Graford, TX
1 month ago
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Holliday Fort Worth, TX
1 month ago
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Mar. 19th, 2021
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Carl Bixby, OK
1 month ago
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Mar. 19th, 2021
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Jeff Walters, OK
1 month ago
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Mar. 19th, 2021
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Karen Hutchens Oceanside, CA
1 month ago
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Mar. 15th, 2021
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Unhappy Customer Wayzata, MN
1 month ago
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Mar. 15th, 2021
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