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American Home Shield

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15,808 User Reviews

8.4

Overall Score

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YHarrison

Would not let me cancel, got laid off because of COVID-19 and they wouldn't let me cancel

1 year ago

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Reply from American Home Shield

Hi YHarrison, I hate to hear about your most recent AHS experience and the request to cancel the contract. I would be glad to speak with you to assist with a resolution.

Apr. 2nd, 2020

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G. Thomas

Too many "that's not covered" responses to justify the annual costs

1 year ago

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Reply from American Home Shield

Hi G. Thomas, We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Jon S. Walters

Deductable or service charge to high at $75.00

1 year ago

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Reply from American Home Shield

Hi Jon, Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience.

Mar. 24th, 2020

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Dawnielle Commander

Good company but prices constantly change.

1 year ago

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Reply from American Home Shield

Dawnielle, Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Doug

I don't feel they spend much time at the property

1 year ago

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Reply from American Home Shield

My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you are still having issues or would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.

Mar. 17th, 2020

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tracy allen

horrible customer service and having to wait too longer a service tech to call and schedule appt

1 year ago

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Reply from American Home Shield

Tracy, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.

Mar. 17th, 2020

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BL Phoenix, AZ

Initiating the whole process was very easy.

8 months ago

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Reply from American Home Shield

Hi BL, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Cristina Saldaña San Diego, CA

They offered no assistance or extension from the pandemic. I paid for our first year of coverage and we were unable to use it. Very disappointing!

9 months ago

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Reply from American Home Shield

Hi Cristina, I hate to hear about your AHS experience as a first year customer. I would be glad to speak with you to assist with your issues.

Jan. 28th, 2021

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David Hawkins ,

Quick to schedule repair work. Please tell staff.

9 months ago

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Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Katie Downey Keller, TX

We appreciate your service. Timely, professional and kind

9 months ago

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Reply from American Home Shield

Hi Katie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

star star star star star

Denese Kushinsky ,

Ease of requesting service. Timely response to requests.

9 months ago

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Reply from American Home Shield

Hi Denese, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Jack Early Montgomery, AL

Timely and kept us informed. Definitely recommend.

9 months ago

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Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

star star star star star

Steve jackowiak Pike Road, AL

Great personal attention appreciate all that you do

9 months ago

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Reply from American Home Shield

Hi Steve, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

star star star star star

Robert Montanez Phoenix, AZ

Quickness and professional attention to detail.

9 months ago

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Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

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JoAnn Andro Federal Way, WA

Very prompt service and good communication.

9 months ago

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Janice Davis Columbus, OH

Prompt response! It is very easy to set up a request!

10 months ago

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Jose G Amador JR Woodland, CA

Service person was honest, details of his duty.

10 months ago

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walter long Ballwin, MO

professional, in and out in very short time

11 months ago

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Amy Ertwine Pylesville, MD

They keep us informed of specials and maintenance we should perform

1 year ago

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richandsteph Oklahoma City, OK

Have a pending appliance replacement that seems to have gone into oblivion - no call, no notice, no progress after appliance deemed unrepairable by service tech

1 year ago

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Cheryl Lima, OH

They have been very helpful and responsive to my home repair needs.

1 year ago

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Victor Las Vegas, NV

The service was conducted the next day and the issue was resolving.

1 year ago

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Carlos Bogard Lake Cormorant, MS

American Home Shield has always come through when I've needed them.

1 year ago

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Paul Bergetz Algonquin, IL

No problems been using AHS for 30 years . They always send a well trained tech.

1 year ago

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Reply from American Home Shield

Hello Paul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 17th, 2020

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UserCPC UserCPC Tucson, AZ

Fast response to assign a contractor to the case to fix our home A/C!

1 year ago

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Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

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Tc ,

They were able to fix my dryer in a fast and professional way.

1 year ago

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Reply from American Home Shield

Hi Tc, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Tata Lake Forest, CA

I cancelled my request about 1 month ago because AHS twice didn't provide the connection between me and contractor. Since I haven't received 75$ back.

1 year ago

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Reply from American Home Shield

Hi Tata, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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Julia Lamas Yucaipa, CA

Over 10 years and 4 policies with AHS , bad phone service be prepared for 1-3 hr hold time

1 year ago

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Reply from American Home Shield

Hi Julia, Thank you for 10 years of patronage and for sharing feedback about your experience!

Jul. 28th, 2020

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Stephen Seiler

reliable sub-contractors / but difficult to actually speak with a live AHS agent

1 year ago

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Reply from American Home Shield

Hi Stephen, Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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Kay P.

They were very quick with their repair and explained everything to me.

1 year ago

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Reply from American Home Shield

Hi Kay, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Joe Tauer

Honest, helpful, good service people assigned to a job, timely, job done right.

1 year ago

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Reply from American Home Shield

Hi Joe, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Jeff and Matt Sugar

very responsive, fixed the problem Will recommend this company

1 year ago

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Reply from American Home Shield

Hi Jeff and Matt, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

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Hector

They thried to help me out asp. But someconpanies they not good

1 year ago

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Reply from American Home Shield

Hi Hector, Thank you for your feedback about your AHS experience!

Jul. 8th, 2020

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Jon W

Required very little effort and my problem was solved in less than 48 hours

1 year ago

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Reply from American Home Shield

Hi Jon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Sean Sakimae

the service was quick and they chose a quality repair company

1 year ago

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Reply from American Home Shield

Hi Sean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Mary Jo Thrailkill

We have been with ahs for over 20 years and have always been treated ver good

1 year ago

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Reply from American Home Shield

Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jeffrey Wetjen

fast service on needed getting excellent repare people to fix the problem.

1 year ago

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Reply from American Home Shield

Hi Jeffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Susan Umpleby

Get prompt response and service when I call them or make a claim online.

1 year ago

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Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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SHARON POZZI

prompt and very professional. Technican even reset by stove clock!

1 year ago

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Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Amy S.

Quick to take care of any issue. They follow any job all the way through.

1 year ago

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Reply from American Home Shield

Hi Amy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Brian P

Easy to work with quick response...professionals sent over when needed.

1 year ago

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Reply from American Home Shield

Hi Brian, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Eileen Meninger

Quick response time and work was completed neatly and perfectly!

1 year ago

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Reply from American Home Shield

Hi Eileen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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john newman

time between first visit and 2nd and 3rd visit of took about two weeks when AC was down

1 year ago

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Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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JEANNE MCCOMMONS

I THOUGHT FROM YOUR COMMERCAILS THAT IF IF HAS TO BE REPLACED IT FREE. I HAD TO PAID ALOT.....

1 year ago

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Reply from American Home Shield

Hi Jeanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Saut Crystal

Good service and good value good on time good congratulations

1 year ago

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Reply from American Home Shield

Hi Saut, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Victoria

They have always sent someone out promptly when I initiate a claim.

1 year ago

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Reply from American Home Shield

Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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CATHY SEYMOUR

THEY ARE GREAT TO WORK WITH. SENDS SOMEONE OUT WITHIN A DAY OR TWO

1 year ago

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Reply from American Home Shield

Hi Cathy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Ray & Carol Stapert

We have been mostly pleased. Not always pleased with the companies they have sent to do the job.

1 year ago

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Reply from American Home Shield

Hi Ray & Carol, We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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JJ Jones

Accurate and majority of requests are approved in a timely manner

1 year ago

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Reply from American Home Shield

Hi JJ, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

Kevin Smith

Customer Service, very good value for the monetary investment.

1 year ago

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Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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