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American Home Shield

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9.2

Overall Score

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Keith Adams Hyattsville, MD

I have an existing issue with low water pressure. I had an appointment with T mayes Plumbing and Heating and stay at home from 2:00-8:00 pm and they never came

2 years ago

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Reply from American Home Shield

Hi Keith. I am very sorry to hear that the contractor did not show up for your appointment. I can see why this would be upsetting. I would be happy to speak with you and assist with resolving this issue.

Jul. 30th, 2021

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Karen Lancaster, PA

Very good experience - have not needed to use all that much but have been pleased with the service.

2 years ago

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Paul Leenheer El Paso, TX

The few times I’ve used their services, they’ve been exceedingly professional!

2 years ago

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Reply from American Home Shield

Hi Paul. Thank you so much for letting us know that you received great service. We really value your opinion and value you as our home warranty member. We look forward to exceeeding your expectations for your next repair need.

Jul. 29th, 2021

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James Gilliland Clovis, CA

It was easy to use and very helpful. They were also timely and took care of what I needed done.

2 years ago

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Reply from American Home Shield

Hi James. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS.

Jul. 29th, 2021

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Mohammad Rahman Rockville, MD

Great service and great company. Really helpful and contract you with the best service providers.

2 years ago

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Reply from American Home Shield

Hi Mohammad. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repairwith the same level of service.

Jul. 29th, 2021

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Dan Taisipic Lacey, WA

Always delivered the work they say they will and on time. Great staff on the phone.

2 years ago

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Reply from American Home Shield

Hi Dan. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

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Gerald McGee Charlotte, NC

American Home Shield is fine on small and medium size appliances but not so good on major appliances such as AC units

2 years ago

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Becky Groom Kennewick, WA

Amazing! Always very quick and I always tell everyone they need to pay for this service!

2 years ago

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Reply from American Home Shield

Hi Becky. We love providing our members with prompt and reliable service. Thank you so much for trusting AHS to provide you with service you can count on.

Jul. 31st, 2021

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Elizabeth Green Allen, TX

We've used it once and the service was fine. It did take more than a week for us to get the appt and it was our A/C that went out.

2 years ago

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Marc Derrow Portage, IN

Had assigned company come out, once they saw the problem it took American Home Shield about a month before we had a new air conditioner, we suffered in the heat. Need to speed up process of replacing units

2 years ago

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Reply from American Home Shield

Hi Marc,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience to have the air conditioner repaired.

Aug. 9th, 2021

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Nicholas Jefferson Waldorf, MD

Quick service processing; excellent service reps, and quickly got someone out to fix the problem!

2 years ago

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Reply from American Home Shield

Hi Nicholas. Thank you for the positive service review. It is our goal to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS as your home warranty company.

Jul. 30th, 2021

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Kathleen Payne Englewood, CO

I’ve always had a speedy solutions to my problems. They react quite quickly.

2 years ago

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Reply from American Home Shield

Hi Kathleen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to take care of you repair needs.

Jul. 30th, 2021

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Janice Sowe Las Vegas, NV

Air conditioning went out. AHS sent a very good company and their Representative knew what to do.

2 years ago

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Reply from American Home Shield

Hi Janice. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing you with another great repair experience.

Jul. 30th, 2021

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Michelle Ochoa Taylor, TX

Very convenient and a good value, I do wish that the service fee was lower. I am already paying monthly.

2 years ago

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James wilson McCalla, AL

Very good. My only complaint is the amount of time that it takes for air conditioning repair to come to the house.

2 years ago

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Kha McTier St. Petersburg, FL

AHS, responded to my issue in a timely manner. They also received the needed part to repair.

2 years ago Edited January 10, 2024

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Cathy Harrison Middleburg, FL

No one has gotten in touch with us regarding our air conditioning it’s been 4days but you took the $100 for that service very disappointed in the service eight now

2 years ago

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Reply from American Home Shield

Hi Cathy,
I would like to thank you for bringing the issue regarding the air conditioner repairs to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Javier Briseno Casa Grande, AZ

They have been really good over all this last time I'm still waiting for my cooktop range and it's been 5 months or more

2 years ago

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Hannah San Diego, CA

first round, finally found out certain issues were not covered; second round, covered, requested on July 12, not yet solved by far (after 10 days)

2 years ago

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Olufemi Amosu Katy, TX

Experience was good with AHS, right from booking for service to the point of closing my request.

2 years ago

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Reply from American Home Shield

Hi Olufemi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

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P Evans Jackson, MS

Whether you call or put in the requests for service online the response is quick

2 years ago

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Reply from American Home Shield

Hi P Evans,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Brian Sims Rock Hill, SC

The service has been wonderful. I am so glad we made the choice to purchase our warranty with them

2 years ago

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Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2021

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B Higuera Torrance, CA

The automated portion is outstanding. However, if I need to talk to a person, it is not the best setup

2 years ago

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Diethra Clare Palmdale, CA

Put in a claim for my dryer. La Appliance came out to fix it and now the problem is still occurring. Awaiting for a call for them to come back out to fix and it's been 2 weeks

2 years ago

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Reply from American Home Shield

Hi Diethra. Thank you for letting us know you have not been contacted regarding your dryer. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 30th, 2021

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Erica Negron Brandon, FL

The process of submitting a request was VERY SIMPLE. However, initializing my account was a huge hassle.

2 years ago

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Sandra Carter Kenedy, TX

They sent parts (ac fan motors) to the ac repairman that continue to short out. We had to hire our own local people to make the repairs. This company is a scam. You pay for service plus 75.00 and get nothing

2 years ago

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Reply from American Home Shield

Hi Sandra. Thank you for letting us know the problem you had with resolving the issue for your air conditioning. I would be happy to speak with you further to address your concerns regarding this matter.

Jul. 21st, 2021

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Tami Mollen Appleton, WI

My garage door has not been working, so they replaced the moter and know it works great..

2 years ago

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Reply from American Home Shield

Hi Tami. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 21st, 2021

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Thomas Sevitts Oklahoma City, OK

It's a crap shoot depending on the contractor assigned. AHS does not follow up to make sure the job was done to satisfaction.

2 years ago

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Tomi Hart Columbus, OH

The technicians were very professional and personable as well as listened to my concerns.

2 years ago

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Reply from American Home Shield

Hi Tomi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Turtle Elkhart, TX

Uses excellent service companies. Very good at diagnosis of problems and fixing them.

2 years ago

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Reply from American Home Shield

Hi Turtle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 21st, 2021

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Charlene Mundorff Las Vegas, NV

Everyone was very professional and very helpful I would recommend them to anyone

2 years ago

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Reply from American Home Shield

Hi Charlene,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Chris Cantu Pittsford, NY

Very quick and efficient. Was able to get the problem resolved in less than 30 Mins.

2 years ago

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Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Christie Stewart Branson, MO

We've called three times for different issues and all were taken care of quickly and efficiently.

2 years ago

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Reply from American Home Shield

Hi Christie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Cynthia D Brown Round Rock, TX

Great customer service from the initial phone call to the arrival of the contractors.

2 years ago

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Reply from American Home Shield

Cynthia, thank you so much for your positive review. It really makes us happy to know how well your repair need was taken care of. Thank you for trusting AHS. We can't wait to provide you with another great service experience.

Jul. 22nd, 2021

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Dan Bryant Saint Paul, MN

Provided an experienced, prompt and effective Contractor that did a n excellent job.

2 years ago

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Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Donna Lynch Longview, TX

Does a great job making sure items are repaired properly and in a timely fashion.

2 years ago

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Reply from American Home Shield

Hi Donna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Doug Ranzer Prosper, TX

Good would like to have faster service sometimes takes days to get someone to come out

2 years ago

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Reply from American Home Shield

Hi Doug. Thank you for your feedback and time to rate your service experience. We value your opinion. It helps us know what we are doing well and what we may need to improve on. We look forward to taking care of your next repair need.

Jul. 22nd, 2021

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Fatima S Hyman Snellville, GA

Their service is prompt. There was no waiting period between service request and getting service.

2 years ago

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Reply from American Home Shield

Hi Fatima,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Heather Bakersfield, CA

We are new to the company, but when we needed assistance, it was a very easy process

2 years ago

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Reply from American Home Shield

Hi Heather,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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john k smith Troy, VA

hard to get in touch with first contractor. had to get second opinion . the second contractor was great.

2 years ago

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Kathleen Fillnow Verona, PA

They are very responsive when called and have always been able to schedule service quickly.

2 years ago

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Reply from American Home Shield

Hi Kathleen. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you.

Jul. 21st, 2021

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Martha Bautista Stockton, CA

Quick response. The company they assigned to us reached out immediately for the schedule.

2 years ago

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Reply from American Home Shield

Hi Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Merle A. Silverman Dunn Loring, VA

Responsive and selection of knowledgeable contractors to identify and problems quickly.

2 years ago

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Reply from American Home Shield

Hi Merle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Mickey Routh Independence, MO

Service man was prompt and courteous. He was able to identify the problem and fix it.

2 years ago

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Reply from American Home Shield

Hi Mickey. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Mike Vandeveer Adelanto, CA

Everything advertised is true. Items that couldn't be repaired like new were replaced.

2 years ago

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Reply from American Home Shield

Hi Mike. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as yourhome warranty company.

Jul. 21st, 2021

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R.B. HUdson Belleville, IL

Trustworthiness,Customer Service Great, Quality of Product/Service /Value for my money.

2 years ago

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Reply from American Home Shield

Hi R.B. Thank you for letting us know about your experience with AHS. It is so exciting to hear that you have been happy with the service and coverage we provide. Thank you for being our valued home warranty member.

Jul. 21st, 2021

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Rajeev Singh Naperville, IL

The service request was easy and a quick scheduling made overall experiece great.

2 years ago

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Reply from American Home Shield

Hi Rajeev. It is really good to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Rick L Scifres Green Valley, AZ

The technician was prompt and helpful. He seemed extremely knowledgeable and. I'm very satisfied.

2 years ago

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Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Antonio Harris Suffolk, VA

Everything went very smooth from the time I notified AHS until the job was completed.

2 years ago

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Reply from American Home Shield

Hi Antonio,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Arduino Carducci Utica, MI

I've used the policy and they are fair and provide knowledge well trained contractors

2 years ago

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Reply from American Home Shield

Hi Arduino. Thank you for your feedback. We appreciate your time to write a review. We are so happy that you are using your warranty covearage and are happy with the service you are receiving. Thank you for trusting AHS.

Jul. 22nd, 2021